Complaints

This profile includes complaints for The C B E Group Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

The C B E Group Inc has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  The C B E Group Inc

  1309 Technology Pkwy Cedar Falls, IA 50613-6976

  
• 

  The C B E Group Inc

  PO Box 900 Waterloo, IA 50704-0900

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/20/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  CBE GROUP (Original Creditor: 01 CHARTER COMMUNICATIONS)Account number: **********Balance: $99.00 Date Opened: 01/07/2023 I received a notice that I have a collection from CBE GROUP on my credit report. It says it was opened on 01/07/2023 for balance $99.00 with account number starting in ********* that I am not aware of nor am I responsible for. I never went into business with this company or signed agreements with them so they should not be reporting anything on my credit. This is a violation of my rights as a consumer according to the **** and FDCPA. I would like for this collection to be removed ASAP or I will file a CFPB and FTC report.

  Business Response

  Date: 04/27/2023

  *********************,
  We have received your complaint and it is important to us.The CBE Group (CBE) submitted your dispute to our client, ******* Communications, and requested that they provide us with debt validation. The validation was received and forwarded to you by mail on April 21, 2023. Based on your complaint, CBE has ceased collection activity on the account.
  Sincerely,
  *************************
  CBE Compliance

• Initial Complaint

  Date:04/18/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a letter from The CBE Group regarding and old account that I had with **************** I decided to contact CBE directly and spoke with a representative by the name of ***. I advised *** that this collection that CBE was trying to collect was non-collectable due to this creditor, *************** was included in my Chapter 7 Bankruptcy that was discharged on Dec. 2, 2019. I provided *** with the name of my bankruptcy attorney, however she continued to request and plead for my direct phone number "in case we need to call you back." Legally you can't contact me back, this account was discharged and if they continue with this collection their will be a lawsuit filed immediately.

  Business Response

  Date: 04/21/2023

  *********************,
  We have received your complaint and it important to us. The CBE Group (CBE) submitted your complaint to our client, ********************** ****************** who placed the account in our office for collection. Our client advised us that their records do not indicate the subject account was discharged in bankruptcy, as it was a new account started in May 2019. Based on your complaint, CBE has ceased collection activity on the account in question.
  Sincerely,
  *************************
  CBE Compliance

  Customer Answer

  Date: 04/24/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:04/17/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i am not liable for this debt with CBE Group and do not have an contracts with any student loan. They did not provideI me with original application like i asked.

  Business Response

  Date: 04/19/2023

  ************************,
  We have received your complaint and it is important to us.The CBE Group (CBE) has submitted your dispute to our client, ******* Communications, and requested that they provide us with debt validation. The validation was received and forwarded to you by mail on April 18, 2023. Our records do not show that CBE had received any request for validation prior to receipt of this complaint. Based on your complaint, CBE has ceased collection activity on the account, and we have requested for removal of our tradeline from the three major credit bureaus (Equifax, Experian & TransUnion).
  Sincerely,
  *************************
  CBE Compliance

• Initial Complaint

  Date:04/17/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contracted Spectrum for my internet in the summer of 2021, I set up my account by phone, and the salesperson didn't write my phone or email correctly. I had not noticed that until I went to a Spectrum store in summer of 2022 to cancel my service because I was moving out for 3 months, everything went according to plan until I saw a collection in my credit reports. Apparently, I had an outstanding balance of $129 that I was not made aware of until I saw it on my record and now I can't do anything about it. What's even worse is that returning from my summer vacations I contracted Spectrum again, and they didn't tell me I had anything outstanding either when I contracted them again. I have an outstanding record of paying everything on time, and I believe a collection does not reflect my creditworthiness.

  Business Response

  Date: 04/19/2023

  *******************************,
  We have received your complaint and it is important to us.The CBE Group (CBE) has reviewed your dispute and the account placed in our office for collection by our client, ******* Communications, on October 26,2022. A payment satisfying the balance in full was posted to your account on January 18, 2023, and CBE sent an update to the three major credit repositories (Equifax,Experian, & TransUnion), to reflect the account as Paid in Full. On March 30, 2023, CBE received a dispute submitted through TransUnion and a request for deletion of our tradeline was transmitted to the credit repositories.
  Sincerely,
  *************************
  CBE Compliance

  Customer Answer

  Date: 04/20/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************************

• Initial Complaint

  Date:04/13/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear Better Business Bureau,I am writing to file a complaint against [Name of Business] for violating 15 USC **** section 604 (a) section 2 of the Fair Credit Reporting Act (****). This section ****** that a consumer must give written authorization before a business can furnish information on their credit report.On April 11, I discovered that CBE Group had provided information on my credit report without my written authorization. This violation of the **** has not only affected my credit score but has also put my privacy at risk. As a consumer, I have the right to protect my personal information and have it disclosed only for permissible purposes.Additionally, CBE Group did not have permissible purpose to obtain my credit report, which violates 15 US ****(b) of the ****. This is a direct disrespect of the laws set forth in the ****, and I will be moving forward to litigate.I demand that CBE Group immediately delete any unauthorized information they have furnished to the credit reporting agencies and take corrective measures to prevent this from happening in the future.Thank you for your attention to this matter.

  Business Response

  Date: 04/18/2023

  *********************************,
  We have received your complaint and it is important to us.The CBE Group (CBE) has reviewed your dispute and the account placed in our office for third-party collection by our client, **************** Works, on February 20, 2023. An initial notice was sent to you by mail on February 21, 2023,at the address provided in your complaint and after having not receiving any response or notice of undeliverability for the mailing, the account was reported to the three major credit bureaus (Experian, Equifax, & TransUnion) on or around April 6, 2023. We have submitted your dispute to our client and requested that they provide us with debt validation. Once the validation is received it will be forwarded to you by mail. Upon review, CBE was not able to substantiate any violation of the laws or statutes referenced in your complaint, however, in accordance with your desired outcome, we have requested for deletion of our tradeline from the three major credit bureaus (TransUnion, Equifax, and Experian) and we have ceased collection activity on the account.  
  Sincerely,
  *************************
  CBE Compliance

  Customer Answer

  Date: 04/18/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************************

• Initial Complaint

  Date:04/11/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing this complaint today based on a communication from CBE Group *** in ***********, **.I received a notice of Debt Collection in the amount of $2958.96 for charges from a *************** Account which I have never had. Charges show dating back to 3/16/2020. I have been with ************** for the last 10 years. I have never had any mobile account with Spectrum. I have only had Spectrum Internet with an account in excellent standing. I have no idea where this charge is coming from or why I am getting a Collection notice 3 years later. I dispute this and need this collection to be ceased and any poor notification to my credit report removed immediately.

  Business Response

  Date: 04/17/2023

  ***********************,
  We have received your complaint and it is important to us. The CBE Group (CBE) submitted your dispute to our client, ********************** ****************** for review and requested that they provide us with debt validation.The account was subsequently closed and returned to our client on April 17,2023 and collection activity as been terminated.
  Sincerely,
  *************************
  CBE Compliance

• Initial Complaint

  Date:04/10/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  CBE Group sent me a letter requesting I pay $1248.24 for a debt I supposededly owe to charter communications. I have Never in my life had an account with ******* Communications.

  Business Response

  Date: 04/17/2023

  *****************************,
  We have received your complaint and it is important to us. The CBE Group (CBE) submitted your dispute to our client, ********************** ****************** and requested that they provide us with debt validation. The validation was received and forwarded to you by mail on April 12, 2023. Based on your complaint, CBE has ceased collection activity on the account.
  Sincerely,
  *************************
  CBE Compliance

  Customer Answer

  Date: 04/25/2023

  I filed another complaint against said company a few weeks ago and they have ceased collection on an account that was not mine. However, the policies of this company destroyed my excellent credit history and lowered it by **************************************************** for a debt that isn't mine.

  Business Response

  Date: 04/27/2023

  *****************************,
  The CBE Group did not report this debt to any credit bureau.Please contact the credit bureaus with any further concerns regarding your report.
  Sincerely,
  *************************
  CBE Compliance

• Initial Complaint

  Date:04/04/2023

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, I have never received my original contract with my wet signature and I never signed a contract with CBE Group and they have failed to validate the debt. You have violated and compromised my private information according to the ********************************** Act. Please send me copies of the original contract with my signature. If you cannot find any of the info above immediately remove this account from my credit report. I have attached 2 forms of ID for proof of my identity.

  Business Response

  Date: 04/10/2023

  *********************,
  We have received your complaint and it is important to us. The CBE Group (CBE) has submitted your dispute to our client, ******* Communications, for review. Our records show that debt validation was forwarded to you by mail on March 30,2023, in response to a separate complaint received through the ************************************ (****) on the same day. Our records do not show that CBE had received any dispute or request for debt validation prior to receipt of the **** complaint. Based on your complaints, CBE has ceased collection activity on the account.
  Sincerely,
  *************************
  CBE Compliance

• Initial Complaint

  Date:04/03/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I keep getting calls from CBE Group Phone numbers looking for a *********************** regarding a debt. That is not my name this is my cell phone number they keep calling and it has never been associated with that person and i would like to stop receiving calls.

  Business Response

  Date: 04/10/2023

  *****************************,
  We have received your complaint and it is important to us. The CBE Group (CBE) was calling the phone number that you provided in your complaint, **************,in an attempt to reach another individual. Upon receipt of your complaint, CBE took measures to prevent any future phone calls to the phone number *************. We apologize to you for the inconvenience.
  Sincerely,
  *************************
  CBE Compliance

• Initial Complaint

  Date:04/03/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ******* Communications, owner of Spectrum *********** Communications, the cable company that I used for cable TV service at my former residence, *************************************************************************, keeps harassing, threatening and finally sending me into collections through three different collection agencies (Sunrise, IC System and now CBE Group) and ruining my credit (at all three credit bureaus: Equifax, TransUnion and Experian) over an erroneous and fraudulent bill of $356.77 that ******* alleges was owed by me two years ago. This is not my bill. I terminated my cable service with ******* on October 8, 2020, paid my bill in its entirety and turned in my cable boxes and equipment. When I was contacted by Sunrise Collections, I immediately contacted ******* to contest the erroneous $356.77 bill stating that I had paid my final cable bill in full and returned my equipment on time, my allegations were confirmed by ******* and Sunrise discontinued efforts to collect this fraudulent bill. One year later, I was contacted by IC System, which filed a collection notice with the three credit bureaus. Again, I disputed this fraudulent bill and the credit bureaus were notified that ******* was unable to verify that I owed the fraudulent amount of $356.77 in past-due charges. Immediately, the collection status was removed from my credit at all three credit bureaus and the 30-point drop in my credit scores was reversed and my credit scores were returned to a near-perfect credit score at the three credit bureaus. Now, another year has gone by and out-of-the-blue (with no contact by U.S. Mail or telephone), another collection agency seeking the same fraudulent amount of $356.77 has not even given me a chance to dispute this fraud but, instead, has reported to all three credit bureaus that my former ******* Communications account is in "collections," lowering my credit scores another *********************************************************** CBE Group refuses to reverse the collection.

  Business Response

  Date: 04/10/2023

  *****************,
  We have received your complaint and it is important to us.The CBE Group (CBE) submitted your dispute to our client, Charter Communications,for review and requested that they provide us with debt validation. The account was subsequently closed and recalled from our office on April 6, 2023. Based on your complaint, CBE ceased collection activity on the account and we submitted a request for removal of our tradeline from the three major credit repositories (Equifax, Experian, & TransUnion).
  Sincerely,
  *************************
  CBE Compliance