Business Profile
Collections Agencies
The C B E Group IncHeadquarters
Complaints
This profile includes complaints for The C B E Group Inc's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 280 total complaints in the last 3 years.
- 49 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:05/05/2023
Type:Billing IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I received a debt collection letter from the cbe group on 5/5/23 stating I owe ****** on a ******* wireless account which I have never had a ******* account I can't get any info from ******* and I will not verify my social or personal info with cbe group, I have checked my credit report and do not have any collections on my report for ******* wireless and I believe they are committing fraud by creating fake debts.Business Response
Date: 05/12/2023
*****************************,
We have received your complaint and it is important to **.The CBE Group (CBE) has submitted your dispute to our client, ******* Wireless,for review and we have ceased collection activity on the account. *******s **************** can be reached by phone at ************** or online at www.verizon.com/fraud
Sincerely,
*************************
CBE ComplianceCustomer Answer
Date: 05/17/2023
Complaint: 20021112
I am rejecting this response because:
Sincerely,
*****************************Initial Complaint
Date:05/03/2023
Type:Service or Repair IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Hi there- I called ******* and they told me these charges aren't related to any accounts we had. So I believe this was an inaccurate claim and I am arguing we aren't liable to pay this. Please clear this from collections and reach out should you have any questions.Business Response
Date: 05/11/2023
*************************,
We have received your complaint and it is important to **.The CBE Group (CBE) has submitted your dispute to our client, ******* Wireless,for review and we have ceased collection activity on the account. Once any response or debt validation is received, it will be forwarded to you by mail.
Sincerely,
*************************
CBE ComplianceInitial Complaint
Date:05/03/2023
Type:Billing IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I received a notice that I have a collection from CBE Group on my credit report. It says it was opened on 7/1/22 for $120 with account number starting in ********** that I am not aware of nor am I responsible for. I never went into business with this company or signed any agreements with them so they should not be reporting anything on my credit. This is a violation of my rights as a consumer according to the **** and FDCPA.I would like for this collection to be removed asap or I will file a CFPB and FTC report.Business Response
Date: 05/11/2023
***********************,
We have received your complaint and it is important to **.The CBE Group (CBE) has submitted your dispute to our client, ******* Communications, and requested that they provide ** with debt validation. The validation was received and forwarded to you by mail on May 4, 2023. Based on your complaint, CBE has ceased collection activity on the account.
Sincerely,
*************************
CBE ComplianceInitial Complaint
Date:05/01/2023
Type:Service or Repair IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I'm getting calls weekly from "verified" local numbers saying it is this CBE Group. I'm still not 100% sure it's not a scam and I refuse to answer, and they won't leave a message. I've never received any letters in the mail from them or anyone else saying I owe money. I don't have any known debt. I've checked my credit report, I've checked with IHC(they said I have $0 balance so I also clicked "No" up above where it asked if this was about a health care provider), I had H&R Block do my taxes last year and I paid the state online and do have an e-Receipt, etc.. They need to stop or explain what they want in a voice-mail.Business Response
Date: 05/09/2023
*************************,
We have received your complaint and it is important to us. The CBE Group (CBE) was calling the phone number that you provided in your complaint, **************,in an attempt to reach another individual. Upon receipt of your complaint, CBE took measures to prevent any future phone calls to the phone number *************. We apologize to you for the inconvenience.
Sincerely,
*************************
CBE ComplianceCustomer Answer
Date: 05/09/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*************************Initial Complaint
Date:04/25/2023
Type:Billing IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
CBE Group **** calls me continually, most recently at 3:55 on April 24. The caller demands identifying information from me, informs me that the conversation is being recorded but will not tell me any reference to purpose of the call. I am assuming it is an attempt to collect a debt, but they will provide no information. I've requested that any contact be made by mail and that they do not call my number. The harassing calls continue. I would like the calls to stop, I would like verification of any alleged debt and would like any negative information sent to credit bureaus removed. They may contact me by mail if they wish.Business Response
Date: 05/02/2023
*******************************,
We have received your complaint and it is important to **. In an effort to protect against unauthorized disclosure of personal information to third parties, The CBE Group (CBE) requires its employees confirm certain pieces of demographic and/or personally identifiable information prior to providing the called party with any specific explanation of the purpose of our call. If someone is not comfortable confirming or providing the requested information, we are unable to disclose the personal business purpose for which we are calling. Based on our conversation with an individual at the phone number ************** on April 24,2023, CBE took measures to prevent any future calls to that number and no further attempts were made. If you would like to contact ** regarding this matter, CBE can be reached at **************.
Sincerely,
*************************
CBE ComplianceInitial Complaint
Date:04/20/2023
Type:Billing IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
CBE GROUP (Original Creditor: 01 CHARTER COMMUNICATIONS)Account number: **********Balance: $99.00 Date Opened: 01/07/2023 I received a notice that I have a collection from CBE GROUP on my credit report. It says it was opened on 01/07/2023 for balance $99.00 with account number starting in ********* that I am not aware of nor am I responsible for. I never went into business with this company or signed agreements with them so they should not be reporting anything on my credit. This is a violation of my rights as a consumer according to the **** and FDCPA. I would like for this collection to be removed ASAP or I will file a CFPB and FTC report.Business Response
Date: 04/27/2023
*********************,
We have received your complaint and it is important to us.The CBE Group (CBE) submitted your dispute to our client, ******* Communications, and requested that they provide us with debt validation. The validation was received and forwarded to you by mail on April 21, 2023. Based on your complaint, CBE has ceased collection activity on the account.
Sincerely,
*************************
CBE ComplianceInitial Complaint
Date:04/18/2023
Type:Billing IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I received a letter from The CBE Group regarding and old account that I had with **************** I decided to contact CBE directly and spoke with a representative by the name of ***. I advised *** that this collection that CBE was trying to collect was non-collectable due to this creditor, *************** was included in my Chapter 7 Bankruptcy that was discharged on Dec. 2, 2019. I provided *** with the name of my bankruptcy attorney, however she continued to request and plead for my direct phone number "in case we need to call you back." Legally you can't contact me back, this account was discharged and if they continue with this collection their will be a lawsuit filed immediately.Business Response
Date: 04/21/2023
*********************,
We have received your complaint and it important to us. The CBE Group (CBE) submitted your complaint to our client, ********************** ****************** who placed the account in our office for collection. Our client advised us that their records do not indicate the subject account was discharged in bankruptcy, as it was a new account started in May 2019. Based on your complaint, CBE has ceased collection activity on the account in question.
Sincerely,
*************************
CBE ComplianceCustomer Answer
Date: 04/24/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*********************Initial Complaint
Date:04/17/2023
Type:Customer Service IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
i am not liable for this debt with CBE Group and do not have an contracts with any student loan. They did not provideI me with original application like i asked.Business Response
Date: 04/19/2023
************************,
We have received your complaint and it is important to us.The CBE Group (CBE) has submitted your dispute to our client, ******* Communications, and requested that they provide us with debt validation. The validation was received and forwarded to you by mail on April 18, 2023. Our records do not show that CBE had received any request for validation prior to receipt of this complaint. Based on your complaint, CBE has ceased collection activity on the account, and we have requested for removal of our tradeline from the three major credit bureaus (Equifax, Experian & TransUnion).
Sincerely,
*************************
CBE ComplianceInitial Complaint
Date:04/17/2023
Type:Sales and Advertising IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I contracted Spectrum for my internet in the summer of 2021, I set up my account by phone, and the salesperson didn't write my phone or email correctly. I had not noticed that until I went to a Spectrum store in summer of 2022 to cancel my service because I was moving out for 3 months, everything went according to plan until I saw a collection in my credit reports. Apparently, I had an outstanding balance of $129 that I was not made aware of until I saw it on my record and now I can't do anything about it. What's even worse is that returning from my summer vacations I contracted Spectrum again, and they didn't tell me I had anything outstanding either when I contracted them again. I have an outstanding record of paying everything on time, and I believe a collection does not reflect my creditworthiness.Business Response
Date: 04/19/2023
*******************************,
We have received your complaint and it is important to us.The CBE Group (CBE) has reviewed your dispute and the account placed in our office for collection by our client, ******* Communications, on October 26,2022. A payment satisfying the balance in full was posted to your account on January 18, 2023, and CBE sent an update to the three major credit repositories (Equifax,Experian, & TransUnion), to reflect the account as Paid in Full. On March 30, 2023, CBE received a dispute submitted through TransUnion and a request for deletion of our tradeline was transmitted to the credit repositories.
Sincerely,
*************************
CBE ComplianceCustomer Answer
Date: 04/20/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*******************************Initial Complaint
Date:04/13/2023
Type:Billing IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Dear Better Business Bureau,I am writing to file a complaint against [Name of Business] for violating 15 USC **** section 604 (a) section 2 of the Fair Credit Reporting Act (****). This section ****** that a consumer must give written authorization before a business can furnish information on their credit report.On April 11, I discovered that CBE Group had provided information on my credit report without my written authorization. This violation of the **** has not only affected my credit score but has also put my privacy at risk. As a consumer, I have the right to protect my personal information and have it disclosed only for permissible purposes.Additionally, CBE Group did not have permissible purpose to obtain my credit report, which violates 15 US ****(b) of the ****. This is a direct disrespect of the laws set forth in the ****, and I will be moving forward to litigate.I demand that CBE Group immediately delete any unauthorized information they have furnished to the credit reporting agencies and take corrective measures to prevent this from happening in the future.Thank you for your attention to this matter.Business Response
Date: 04/18/2023
*********************************,
We have received your complaint and it is important to us.The CBE Group (CBE) has reviewed your dispute and the account placed in our office for third-party collection by our client, **************** Works, on February 20, 2023. An initial notice was sent to you by mail on February 21, 2023,at the address provided in your complaint and after having not receiving any response or notice of undeliverability for the mailing, the account was reported to the three major credit bureaus (Experian, Equifax, & TransUnion) on or around April 6, 2023. We have submitted your dispute to our client and requested that they provide us with debt validation. Once the validation is received it will be forwarded to you by mail. Upon review, CBE was not able to substantiate any violation of the laws or statutes referenced in your complaint, however, in accordance with your desired outcome, we have requested for deletion of our tradeline from the three major credit bureaus (TransUnion, Equifax, and Experian) and we have ceased collection activity on the account.
Sincerely,
*************************
CBE ComplianceCustomer Answer
Date: 04/18/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*********************************
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