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Business Profile

Collections Agencies

The C B E Group Inc

Headquarters

BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for The C B E Group Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 219 total complaints in the last 3 years.
    • 37 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:11/07/2022

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received a bill from CBE group **** about 1 1/2 years ago in the amount of $273.53 from a creditor by the name of ******* Communications. However, I have never heard of a company by the name of ******* Communications and would therefore not owe them money. I would like this issue resolved and taken off my credit report. I have filed disputes through credit karma, however nothing ever comes of it. I never get a response. I did not know any other way to dispute this matter which is why it has been over 1 year.

      Business Response

      Date: 11/10/2022

      ***************************,
      We have received your complaint and it is important to us. The CBE Group (CBE) submitted your dispute to our client, ******* Communications, for review and requested that they provide us with debt validation. The validation was received and forwarded to you by mail on November 7, 2022. Our records show that CBE had submitted for deletion of our tradeline from the three major credit bureaus (Equifax, Experian, Transunion) on or around June 19, 2022, in response to a dispute submitted through Transunion. Upon receipt of your complaint, CBE submitted an Automated Universal Dataform (AUD) to *********** to ensure that the tradeline is deleted.
      Sincerely,
      *************************
      CBE Compliance

    • Initial Complaint

      Date:11/03/2022

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      CBE Group continues to call my number and not leave any message as to why they are calling. I did research and found they are a debt collection company. I have been to the company website on 10/25/22 and submitted an e-mail asking them to contact me either by snail mail or e-mail to resolve any issue if there is one. The company has yet to respond.

      Business Response

      Date: 11/07/2022

      ***********************,
      We have received your complaint and it is important to us. The CBE Group (CBE)was calling the phone number that you provided in your complaint,*************, in an attempt to reach another individual. Upon receipt of your complaint, CBE took measures to prevent future phone calls to phone number *************. We apologize to you for the inconvenience.
      Sincerely,
      *************************
      CBE Compliance

      Customer Answer

      Date: 11/08/2022

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***********************

    • Initial Complaint

      Date:10/27/2022

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Repeated texts and phone calls for debt collection attemps. Personal credit report shows no delinquent accounts and the business has not provided any information regarding the nature of supposed debt.

      Business Response

      Date: 11/01/2022

      ***************************,
      We have received your complaint and it is important to us.The CBE Group (CBE) was sending the text messages and making phone call attempts to the phone number provided in your complaint, **************, in an attempt to reach another individual. Based on your complaint, CBE has taken measures to prevent any future texts or phone calls to **************. We apologize to you for any inconvenience.
      Sincerely,
      *************************
      CBE Compliance

      Customer Answer

      Date: 11/01/2022

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***************************

    • Initial Complaint

      Date:10/26/2022

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had medical bills sent to collections (CBE). Was receiving several phone calls/texts a day--when I returned text asking who it was and why they were trying to contact me, they NEVER responded. I'm assuming they were robocalls/robotexts. I was finally able to contact someone via the medical provider and set up payments. CBE has been billing my credit card every month for several months--since October 2021--most recent charge was 10/1/2022. The balance is considerably less than initially, and I'm current on my medical bills not in collections. Now I'm again receiving several calls/texts a day.This is extremely exasperating! Moreover, I hate the thought of it ruining my credit!

      Business Response

      Date: 11/02/2022

      *************************,
      We have received your complaint and it is important to us.The CBE Group (CBE) has reviewed your complaint and the accounts placed in our office for third party collection by our client, Intermountain Healthcare.  Our client placed a new or additional account in our office for collection on October 9, 2022.  When CBE receives a new account, we will attempt to contact the consumer and advise you of this, so you have the opportunity to take action on it. An initial notice letter was mailed you on October 10,2022 at the address provided in your complaint. Based on your complaint, CBE has taken measures to prevent any future text messages or phone calls to you.If you wish to contact CBE regarding this matter, we can be reached at *************.
      Sincerely,
      *************************
      CBE Compliance

    • Initial Complaint

      Date:10/24/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received a text message from CBE Group on 10/10/22 to please contact them. I have no defaulted loans or credit cards or any other debt to be collected. I was contacteed again by CBE Group on 10/17/22 via text message.. i have not received any written notice from this company. They are contacting me by error and I want them to stop.

      Business Response

      Date: 10/27/2022

      *****************************,
      We have received your complaint and it is important to us.The CBE Group (CBE) has reviewed our records, and our records indicate that we were attempting to reach you regarding a personal business matter being handled in our office. On September 3, 2022, CBE mailed a notice regarding this matter to the address provided in your complaint. Based on your complaint, CBE has taken measures to prevent any future calls or texts to the phone number you have provided. If you would like to contact us regarding this matter, CBE can be reached at **************. 
      Sincerely,
      *************************
      CBE Compliance

    • Initial Complaint

      Date:10/20/2022

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received a call today from CBE regarding a past due payment to *************** VA. I explained that I had not received notice of a past dur bill. Told them I would pay Dominion where they in turn told me it was in collections. I requested a online account or an email with details. Asked if I could pay with Dominion and was told my account with them was closed. Today, 10/20/2022, I paid the balance of my past bill with them. ********** is the confirmation number. I would not give my information to the person on the phone. There is something fishy in the way the want to collect the payment. Please remove me from any collection inquiries and my credit report. My **** is paid.

      Business Response

      Date: 10/25/2022

      ****************************************,
      We have received your complaint and it is important to us.The CBE Group (CBE) has reviewed your complaint and the account placed in our office for third party collection by our client, **************** on October 18, 2022. The payment for $92.80 posted on October 21, 2022, and the account is paid in full.CBE is not a data furnisher for *************** and did not report the account to any credit bureau.
      Sincerely,
      *************************
      CBE Compliance

    • Initial Complaint

      Date:10/19/2022

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      CBE has been calling me all hours of the day and texting me about an old spectrum bill that I do not owe. On equipment they say I never turned in. Which I did. 5/24/20 here at the ************** I had lived in *********** at the time. And was told to just bring the equipment to the nearest branch when I moved. I want this removed from all my credit reports,this is harassment. I've got a 3rd shift job that I need sleep for. And I'm being awoken to text msg, phone calls on a debt that was taken care of a long time ago.

      Business Response

      Date: 10/24/2022

      ***********************************,
      We have received your complaint and it is important to us. The CBE Group (CBE) submitted your dispute to our client, Charter Communications,for review and requested that they provide us with debt validation. The validation was received and forwarded to you by mail on October 19, 2022. Based on your complaint, CBE has ceased collection activity on the account we have taken measures to prevent any future call or text attempts to you. Upon receipt of a dispute submitted through Equifax, CBE had submitted for deletion of our tradeline from the three major credit bureaus (Equifax, Experian, Transunion) on or around September 11, 2022. 
      Sincerely,
      *************************
      CBE Compliance

      Customer Answer

      Date: 10/25/2022

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***********************************

    • Initial Complaint

      Date:10/18/2022

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The CBE group has sent me a letter notifying me that I owe a debt to the ************ and they are the debt collectors for them. First off, I am confused about this debt because I have perfect credit score and have never owed debt in my life before. Second off, **** does not have customer support who can help me. They claim I have to call *** regarding this issue because CBE group is now the one collecting this debt. The CBE group phone number that I connect to claims that they can not process any questions I have because I live in the state of nevada, and I have to call the nevada *** phone number. I have tried calling the nevada CBE group every single day for 2 weeks now during business hours. They have answered the phone 0 times. My debt due date is due by 10/20/2022. I am stressing because I need questions answered regarding this, yet *** has answered the phone 0 times. There is no option to leave a phone number for them to call me back. The *** company claims this nevada *** phone number is the only people that can answer any questions for me. How is it legal for a company to tell me I owe them $330 asap, yet they cant answer a phone call regarding questions I have. This business should be sued and taken down by the government. *** claims to have thousands of people employed , yet I am stuck here with no phone calls being answered. I am stuck to now pay a $330 debt that I have no clue why I am being charged for. I have never even had a single transaction in my life with **** so I dont understand how I could have debt. Yet, this can not be resolved for me since CBE group does not answer the phone. I would like to file a law suit against this *** company for making me pay $330 with no information or questions being answered. Any small business in the world takes the effort to answer phone calls, yet a multi million dollar company with thousands of employees ruins my life. $330 I work hard for is gone now because they will ruin my credit score if I dont pay.

      Business Response

      Date: 10/24/2022

      *********************,
      We have received your complaint and it is important to us. The CBE Group (CBE) has reviewed your complaint and the account placed in our office for collection on September 1, 2022, by our client, **** Inc.  We submitted your dispute to our client for review and requested that they provide us with debt validation. The account was subsequently recalled from our office on October 20, 2022, and CBE is no longer handling it. Based on your complaint, CBE took measures to remedy any staffing or availability issues during the hours that you had tried to reach CBE. We apologize to you for any inconvenience.
      Sincerely,
      *************************
      CBE Compliance 

    • Initial Complaint

      Date:10/03/2022

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not aware of this account. I have reached out to Experian and Transunion Credit Bureaus, and with CBE GROUP (Original Creditor: 01 CHARTER COMMUNICATIONS) to have this account removed from my file and they are always saying the same excuse, which is no longer acceptable. I have filed this as an outcome of Identity Theft. Regardless of all actions done on my end, there was no action from Experian and Transunion Credit Bureaus. Thus, I am reaching out to seek assistance to have CBE GROUP (Original Creditor: 01 CHARTER COMMUNICATIONS) confirm that I have no account with them and that the Experian and Transunion Credit Bureaus can simply remove it from my credit report.

      Business Response

      Date: 10/07/2022

      *******************************,
      We have received your complaint and it is important to us.  The CBE Group (CBE) submitted your dispute to our client, ******* Communications, and requested that they provide us with debt validation. The validation was received and forwarded to you by mail on October 4, 2022. Based on your complaint, we have ceased collection activity on the account, and we submitted for deletion of our tradeline from the three major credit bureaus (Equifax, Transunion, Experian). If you wish to have this matter investigated further, please visit the following website provided by our client: https://www.spectrum.net/support/manage-account/reporting-id-theft
      Sincerely,
      *************************
      CBE Compliance

    • Initial Complaint

      Date:09/30/2022

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received phone calls and a text message from CBE Group regarding a **** with no information. I don't know why I am being contacted. I have received no other forms of communication, including no written notice of any debts owed

      Business Response

      Date: 10/04/2022

      *************************,
      We have received your complaint and it is important to us.The CBE Group (CBE) was making the phone call and text attempts to the number provided in your complaint, **************, in an effort to reach another individual. Upon receipt of your complaint, CBE took measures to prevent any future text messages or phone calls to **************. We apologize to you for any inconvenience. 
      Sincerely,
      *************************
      CBE Compliance

      Customer Answer

      Date: 10/07/2022

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *************************

    The C B E Group Inc is BBB Accredited.

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