Complaints

This profile includes complaints for The C B E Group Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  The C B E Group Inc

  1309 Technology Pkwy Cedar Falls, IA 50613-6976

  
• 

  The C B E Group Inc

  PO Box 900 Waterloo, IA 50704-0900

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/31/2023

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with ******* Communications, I do not have a contract with the ** Group **** They did not provide me with the original contract as I requested.

• Initial Complaint

  Date:05/30/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Received a notice for a bill to an account that is not mine. I replied to the creditor, but they claim to have never received it. They have since added a collection account to my credit report and I need this addressed and resolved immediately. I have filed a police report, gotten a notarized statement, and filed an identity theft report with the original creditor. The report has still not been fixed and Im seeking resolution before needing to take legal action. This account was not authorized and needs removed from my credit file immediately.

  Business Response

  Date: 06/02/2023

  ***********************,
  We have received your complaint and it is important to us.The CBE Group (CBE) submitted your dispute to our client, ********************** ****************** and requested that they provide us with debt validation.Once the validation is received, it will be forwarded to you by mail. Based on your complaint and our conversation with you on May 23, 2023, CBE has ceased collection activity on the account, and we have requested for deletion of our tradeline from the three major credit reporting bureaus (Equifax, Experian, &TransUnion). If you would like to have this matter investigated further, please visit the following website provided by our client: ******************************************************************   
  Sincerely,
  *************************
  CBE Compliance 

• Initial Complaint

  Date:05/30/2023

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with ******* Communications. I do not have a contract with CBE Group *** they did not provide me with the original contract as requested.

  Business Response

  Date: 06/02/2023

  ***********************************,
  We have received your complaint and it is important to us.The CBE Group (CBE) submitted your dispute to our client, Charter Communications,and requested that they provide us with debt validation. The validation was received and forwarded to you by mail on May 30, 2023. Our records do not reflect that CBE had received any dispute or request for validation prior to receipt of this complaint. Based on your complaint, CBE has ceased collection activity on the account.
  Sincerely,
  *************************
  CBE Compliance 

• Initial Complaint

  Date:05/23/2023

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt and do not or ever have had a contract with THE CBE GROUP They did not provide me with the original application like i asked

  Business Response

  Date: 05/30/2023

  *************************,
  We have received your complaint and it is important to us.  The CBE Group (CBE) submitted your dispute to our client, ********************** ****************** and requested that they provide us with debt validation. The validation was received and forwarded to you by mail on May 26, 2023. Our records do not show that CBE had received any prior dispute or request for validation prior to receipt of your complaint.Based on your complaint, CBE has ceased collection activity on the account.
  Sincerely,
  *************************
  CBE Compliance

• Initial Complaint

  Date:05/18/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This place just called my wife's cell phone alleging I owe a debt for ****. First off I owe **** nothing. Second they were never given my wifes phone number so no idea how they obtained that without permission from anyone. Third they gave my wife information they claim is for me without my permission. So they have broken several laws under the ****** You will never call my number, or any number regarding me again. You will provide debt validation. *************** a lawyer to see about my rights as you have violated several of them.

  Business Response

  Date: 05/25/2023

  *********************,
  We have received your complaint and it is important to us. The CBE Group (CBE) has submitted your dispute to our client, ********** and requested that they provide us with debt validation. Once the validation is received,it will be forwarded to you by mail. Based on your complaint, CBE has ceased collection activity on the account, and we have taken measures to prevent any future phone calls to the numbers ************** and **************.
  Sincerely,
  *************************
  CBE Compliance 

  Customer Answer

  Date: 05/25/2023

   
  Complaint: 20075429
  
  I am rejecting this response because:

  You will remove any record as I have never entered any contract with you nor agreement. You have no right to collect on anything you allege. My account has nothing in it. I owe them nothing and can prove it. You continue to contact me in any form will result in me taking legal on you for violating my rights and FDCPA. I want you to remove any record from my credit and cease and desist.
  
  Sincerely,
  
  *********************

  Business Response

  Date: 05/30/2023

  *********************,
  Thank you for your response. CBE is not a data furnisher for our client and the debt was not reported to any credit bureau by **********. We have taken measures to prevent any further communication with you.
  Sincerely,
  *************************
  CBE Compliance

• Initial Complaint

  Date:05/18/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was checking my credit report and noticed I had something in collections. I googled the company and it was CBE group with ******* Communications. After further investigating, I found this correlates with Spectrum and I have $139 in collections and my credit score dropped significantly due to this. I have not received any calls or any mail stating I had a balance going to collections so you can see how this threw me off guard. I disputed with my credit company. I paid my last bill due to Spectrum when I cancelled and it is ridiculous that I somehow have this money in collections a year and a half after cancelling this service. After reading many complaints here I see Im not the only one theyre trying to s**** out of money. Spectrum makes plenty of money they shouldnt have to try and steal money like this from people.

  Business Response

  Date: 05/25/2023

  *********************,
  We have received your complaint and it is important to us. The CBE Group (CBE) submitted your dispute to our client, ******* Communications, for review and requested that they provide us with debt validation. The validation was received and forwarded to you by mail on May 19, 2023. Based on your complaint,CBE has ceased collection activity on the account.
  Sincerely,
  *************************
  CBE Compliance

• Initial Complaint

  Date:05/15/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 7, 2023 I received a debt collection document from CBE Group (return address of PO Box **** ********, **) seeking payment on behalf of ************************************* in the amount of $2,338.62. These charges date back to the period January 2020 through December 2021 for *************** services and fees. I responded to CBE indicating I have never had a *************** account and the debt was not mine. On May 13 I received copies of invoices fore the above referenced period and another collection document for the $2,338.62. All of the invoices have a "Bill to/Ship to" for *************************** at an address of **********************************************************************, a phone number of ************ and email address of *********************** There is no ***** **************. The zip code is *****, ** and the area code is **************. I do not have and have never had any mobile phone service from Charter Communication or ***************. I do not owe this debt and request that CBE cease collection efforts immediately.

  Business Response

  Date: 05/22/2023

  *******************************,
  We have received your complaint and it is important to **. The CBE Group (CBE) has submitted your dispute to our client, ******* Communications (Spectrum Mobile),for review and we have ceased collection activity on the account. If you would like to have this matter investigated further, please visit the following website provided by our client: ******************************************************************     
  Sincerely,
  *************************
  CBE Compliance

  Customer Answer

  Date: 05/23/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me as regards CBE.  I will await any additional response from their client ******* Communications/Spectrum Mobile.
  
  Sincerely,
  
  *******************************

• Initial Complaint

  Date:05/15/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a suspicious phone call from someone who only would tell me they were from CBE Group when repeatedly asked who they were calling on behalf of. I had no idea who they were, assumed it was spam, and hung up. Then I received an email saying I agreed to electronic correspondence with them which is patently false. I am bewildered as I am aware of no debts which they would be collecting and the attached document, supposedly informing me of this debt and its details, does not open with my zipcode, as it is apparently supposed to. Am I being scammed by an entity purporting to be CBE group? Or is this their standard, bizarrely inappropriate and unprofessional conduct? If I am unaware of a debt that has been sold to them, I'd like to know and have that corrected, but it seems that information is being purposefully withheld, if this is indeed legitimate.

  Business Response

  Date: 05/22/2023

  ***************************,
  We have received your complaint and it is important to us. The CBE Group (CBE) has reviewed our records, and our records indicate that we were attempting to reach you regarding a personal business matter being handled in our office. CBE requires its employees confirm certain pieces of demographic and/or personally identifiable information prior to providing the called party with any specific explanation of the purpose of our call. If someone is not comfortable confirming the requested information, we are unable to disclose the personal business purpose for which we are calling. On May 16, 2023, CBE mailed details regarding this matter to the address provided in your complaint. Based on your complaint, we have taken measures to prevent any future calls to the phone number **************. If you would like to contact ** regarding this matter,CBE can be reached at **************. 
  Sincerely,
  *************************
  CBE Compliance

• Initial Complaint

  Date:05/15/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had an account with spectrum in which I paid every single month on time. When I was moving I cancelled my services and returned the motum and router to the Bayside ** location. I had paid the remaining balance and all was set until I saw yesterday my credit had dropped over 40 points due to a derogatory **** from CBE. I was not made aware of this outstanding balance nor was I contacted. I want this removed from all 3 credit bureaus as this was not a legitimate ****. I do not appreciate having to work to build my credit for this amount of time for it to be destroyed by miscommunication or an alleged debt. Please remove it.

  Business Response

  Date: 05/22/2023

  ***************************,
  We have received your complaint and it is important to **. The CBE Group (CBE) has reviewed your dispute and the account placed in our office for collection by our client, ******* Communications, on March 17, 2023. Payment satisfying the balance in full was posted to your account on May 15, 2023, the same day this complaint was received. Based on your complaint and payment, CBE has submitted a request for deletion of our tradeline from the three major credit repositories (Equifax, Experian, & TransUnion).
  Sincerely,
  *************************
  CBE Compliance

  Customer Answer

  Date: 05/23/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:05/11/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In accordance with the fair credit reporting act. CBE group account # ************ has violated my federally protected consumer rights to privacy and confidentiality under 15 USC **** U.S.C **** Section 602 A. States I have the right to privacy 15 U.S.C **** Section 604 A section 2. It also states a consumer reporting agency cannot furnish an account without my written instructions 15 U.S.C ****c. (A)(5) Section states: No consumer reporting agency may make any consumer report containing any of the following items of information any other adverse item of information other than records of conviction of crimes which in antedates the report by more than 7 years. 15 U.S.C ****s2 (A)(5) A person shall not furnish any information relating to a consumer to any consumer reporting agency if the person knows or has reasonable cause to believe that the information is inaccurate. As you can see by law they have violated multiple rights.

  Business Response

  Date: 05/17/2023

  ***************************,
  We have received your complaint and it is important to **.The CBE Group (CBE) submitted your dispute to our client, **************** and requested that they provide us with debt validation. Once the validation is received it will be forwarded to you by mail. Our client placed the account in question in our office for collection on March 7, 2023. On March 8, 2023, CBE mailed an initial notice letter to you at the address ******************************************************************, which was provided by our client. Our records do not show that CBE received any notice of undeliverability for that mailing and we do not show that any dispute or request for debt validation was received prior to receipt of your compliant.Based on your complaint, CBE has ceased collection activity on the account.
  Sincerely,
  *************************
  CBE Compliance 

  Customer Answer

  Date: 05/18/2023

   
  Complaint: 20045503
  
  I am rejecting this response because: I would like this debt removed from my credit report. The address listed is not my address and I received no notice from this company. It is improperly reported so I am requesting it be removed. 
  
  Sincerely,
  
  ***************************

  Business Response

  Date: 05/22/2023

  ***************************,
  Thank you for your response. Our records show that CBE submitted a request for removal of our tradeline from the three major credit bureaus (Equifax, Experian, & TransUnion) on or around May 14, 2023. We do not control the timeframe it takes for *********** to process the request.
  Sincerely,
  *************************
  CBE Compliance