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Business Profile

Collections Agencies

The C B E Group Inc

Headquarters

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BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for The C B E Group Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 219 total complaints in the last 3 years.
    • 37 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/07/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      For the last week, a number reported to be CBE Group has been calling me daily. I have no outstanding debts, and this is harassment. I will not answer the phone and engage with them. They need to stop all activities towards me and cease contact immediately or I will escalate to the ********* *************************

      Business Response

      Date: 06/15/2023

      *******************,
      We have received your complaint and it is important to us.The CBE Group (CBE) has reviewed our records, and our records indicate that we were attempting to reach you regarding a personal business matter being handled in our office. Based on your complaint, CBE has taken measures to prevent any future calls to the phone number you have provided. If you would like to contact ** regarding this matter, CBE can be reached at **************. 
      Sincerely,
      *************************
      CBE Compliance

      Customer Answer

      Date: 06/21/2023

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *******************

    • Initial Complaint

      Date:06/07/2023

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On June 5, 2023 I received a debit collection from CBE Group (return address of P.O Box 300 ********, ** 50704-0300) seeking payment on behalf of Spectrum in the amount $5,127.00. This document does not state date or what the debt is for or any dates of said debt. Got some of the information after contacting CBE Group. They only gave me this information of the company inquiring this amount and that it was for cell phones but declined to inform further unless SS # was provided. I declined on giving any more information because it sounds like a scam, just because my husband, daughter and I have been with ******* for over 10 yrs and only with them. CBE Group has reported this debt to all credit bureaus and with trying to maintain a good credit score I was dropped 35 point. I want this removed from all bureaus on an alleged debt. Please remove it and also cease collection efforts immediately.Sincerely *************************

      Business Response

      Date: 06/15/2023

      *************************,
      We have received your complaint and it is important to us.The CBE Group (CBE) has submitted your dispute to our client, ********************** ****************** for review and requested that they provide ** with debt validation. Once the validation is received, it will be forwarded to you by mail. Upon review, the CBE agent was attempting to verify if the Social Security Number matches what we have on file so that the proper instruction and information could be provided to you.If you wish to have this matter investigated further, please visit the following website provided by our client: ************************************************************************ on your complaint, CBE has ceased collection activity on the account, and we have requested for deletion of our tradeline from the three major credit bureaus (Equifax, Experian, & TransUnion).
      Sincerely,
      *************************
      CBE Compliance

      Customer Answer

      Date: 06/19/2023

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *************************

    • Initial Complaint

      Date:06/05/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I switched my cell carrier from ******* to *************** on April 1, 2023. I soon received a ******* closing invoice for $119.72 and paid it May 12, 2023. I received a collection bill 04/29/23 for $152.10 from CBE Group which was for the April payment. I called CBE on May 31, 2023 to dispute this charge and according to a rude, unprofessional CBE employee, the last payment they showed was from Feb! I explained the payments I've made, the dates and I looked up my receipt from ************ ******* said I have to MAIL in the receipt. I saw on the invoice they sent and they have a website that takes disputes. I've tried all weekend to get this to work but no such luck. I re-read the collection notice and it states that they take phone call disputes as well. This CBE rep did tell me that no matter I still owe this bill with CBE! I am now disputing this again with the help of the BBB.

      Business Response

      Date: 06/08/2023

      *****************************,
      We have received your complaint and it is important to us. The CBE Group (CBE) has submitted your dispute to our client, ******* Wireless, for review and requested that they provide us with debt validation. Once the validation is received it will be forwarded to you by mail. CBE has reviewed our verbal communication with you from May 31, 2023, and any action or behavior that is not in line with our policies and procedures will be addressed. Please contact our office by phone at ************** for further information and regarding your missing payment dispute. You may ask for a supervisor if you wish.
      Sincerely,
      *************************
      CBE Compliance

    • Initial Complaint

      Date:06/01/2023

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On May 30, 2023 I received a debt collection document from CBE Group (return address of PO Box 300, ********, **, 50704-0300) seeking payment on behalf of ******* Communications in the amount of $1,137.99. I have never heard of ******* Communications before and had to ****** to see who they were. I have never used any of their services and never had any sort of account with them. I tried calling the phone number for CBE that was on the statement as well as as a different number for CBE I found online and I can never get through to speak to anyone. It rings for a long time and I get disconnected. As mentioned I have never had any service from ******* Communication so I do not owe any debt to them and request that CBE cease collection efforts immediately.

      Business Response

      Date: 06/07/2023

      *************************,
      We have received your complaint and it is important to us. The CBE Group (CBE) submitted your dispute to our client, ********************** ****************** and requested that they provide us with debt validation. The validation was received and forwarded to you by mail on June 6, 2023. Our records show that CBE had verbal communication with an individual from the phone number listed in your complaint on June 1, 2023. As a result of that call, the number was marked as wrong, and call attempts were terminated. Based on your complaint, CBE has ceased collection activity on the account.
      Sincerely,
      *************************
      CBE Compliance

    • Initial Complaint

      Date:06/01/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received a collection letter in the mail today for $3,276.58. I did not purchase 3 iPhone 13 phones from *******. This is a fraud. I am an existing ******* mobile customer since 2015.

      Business Response

      Date: 06/06/2023

      ***************************,
      We have received your complaint and it is important to us.The CBE Group (CBE) submitted your dispute to our client, ********************** ****************** and requested that they provide us with debt validation. The validation was received and forwarded to you by mail on June 1,2023. Based on your complaint and our verbal communication with you on May 31,2023, CBE has ceased collection activity on the account, and we have submitted a request for deletion of our tradeline from the three major credit bureaus (Equifax, Experian, & TransUnion). If you would like to have this matter investigated further, please visit the following website provided by our client:  ******************************************************************
      Sincerely,
      *************************
      CBE Compliance

    • Initial Complaint

      Date:05/31/2023

      Type:Order Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with ******* Communications, I do not have a contract with the ** Group **** They did not provide me with the original contract as I requested.

    • Initial Complaint

      Date:05/30/2023

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Received a notice for a bill to an account that is not mine. I replied to the creditor, but they claim to have never received it. They have since added a collection account to my credit report and I need this addressed and resolved immediately. I have filed a police report, gotten a notarized statement, and filed an identity theft report with the original creditor. The report has still not been fixed and Im seeking resolution before needing to take legal action. This account was not authorized and needs removed from my credit file immediately.

      Business Response

      Date: 06/02/2023

      ***********************,
      We have received your complaint and it is important to us.The CBE Group (CBE) submitted your dispute to our client, ********************** ****************** and requested that they provide us with debt validation.Once the validation is received, it will be forwarded to you by mail. Based on your complaint and our conversation with you on May 23, 2023, CBE has ceased collection activity on the account, and we have requested for deletion of our tradeline from the three major credit reporting bureaus (Equifax, Experian, &TransUnion). If you would like to have this matter investigated further, please visit the following website provided by our client: ******************************************************************   
      Sincerely,
      *************************
      CBE Compliance 

    • Initial Complaint

      Date:05/30/2023

      Type:Order Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with ******* Communications. I do not have a contract with CBE Group *** they did not provide me with the original contract as requested.

      Business Response

      Date: 06/02/2023

      ***********************************,
      We have received your complaint and it is important to us.The CBE Group (CBE) submitted your dispute to our client, Charter Communications,and requested that they provide us with debt validation. The validation was received and forwarded to you by mail on May 30, 2023. Our records do not reflect that CBE had received any dispute or request for validation prior to receipt of this complaint. Based on your complaint, CBE has ceased collection activity on the account.
      Sincerely,
      *************************
      CBE Compliance 

    • Initial Complaint

      Date:05/23/2023

      Type:Order Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt and do not or ever have had a contract with THE CBE GROUP They did not provide me with the original application like i asked

      Business Response

      Date: 05/30/2023

      *************************,
      We have received your complaint and it is important to us.  The CBE Group (CBE) submitted your dispute to our client, ********************** ****************** and requested that they provide us with debt validation. The validation was received and forwarded to you by mail on May 26, 2023. Our records do not show that CBE had received any prior dispute or request for validation prior to receipt of your complaint.Based on your complaint, CBE has ceased collection activity on the account.
      Sincerely,
      *************************
      CBE Compliance

    • Initial Complaint

      Date:05/18/2023

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This place just called my wife's cell phone alleging I owe a debt for ****. First off I owe **** nothing. Second they were never given my wifes phone number so no idea how they obtained that without permission from anyone. Third they gave my wife information they claim is for me without my permission. So they have broken several laws under the ****** You will never call my number, or any number regarding me again. You will provide debt validation. *************** a lawyer to see about my rights as you have violated several of them.

      Business Response

      Date: 05/25/2023

      *********************,
      We have received your complaint and it is important to us. The CBE Group (CBE) has submitted your dispute to our client, ********** and requested that they provide us with debt validation. Once the validation is received,it will be forwarded to you by mail. Based on your complaint, CBE has ceased collection activity on the account, and we have taken measures to prevent any future phone calls to the numbers ************** and **************.
      Sincerely,
      *************************
      CBE Compliance 

      Customer Answer

      Date: 05/25/2023

       
      Complaint: 20075429

      I am rejecting this response because:

      You will remove any record as I have never entered any contract with you nor agreement. You have no right to collect on anything you allege. My account has nothing in it. I owe them nothing and can prove it. You continue to contact me in any form will result in me taking legal on you for violating my rights and FDCPA. I want you to remove any record from my credit and cease and desist.

      Sincerely,

      *********************

      Business Response

      Date: 05/30/2023

      *********************,
      Thank you for your response. CBE is not a data furnisher for our client and the debt was not reported to any credit bureau by **********. We have taken measures to prevent any further communication with you.
      Sincerely,
      *************************
      CBE Compliance

    The C B E Group Inc is BBB Accredited.

    BBB accredited business seal

    This business has committed to upholding the BBB Standards for Trust.

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