Business Profile
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The C B E Group IncHeadquarters
Complaints
This profile includes complaints for The C B E Group Inc's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 281 total complaints in the last 3 years.
- 50 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:06/12/2023
Type:Service or Repair IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was contacted by CBE group regarding a balance due to spectrum from 2021. I informed the representative I never had service with spectrum since 2019. I was told I still need to pay the balance. I repeated the balance was not mines and was given telephone number ************ (spectrum fraud protection) to call. I called spoke with ******* who asked if anyone else resided in my home. I stated my son lived with me and she automatically said that he used my information and I must file a police report and prosecute him. I informed her that I already spoke with my son and he never used my info. She was extremely sarcastic and not helpful. I asked to speak a manager and was told that I was not able to, and was given ********* who refused to transfer me to a manager. I should not be responsible for a balance not owed!!!!!!Business Response
Date: 06/19/2023
*********************,
We have received your complaint and it is important to us. The CBE Group (CBE) submitted your dispute to our client, Charter Communications,for review and requested that they provide us with debt validation. The validation was received and forwarded to you by mail on June 14, 2023. ID Theft and Fraud claims may also by submitted and followed up on at the following website provided by our client: ************************************************************************ on your complaint, CBE has ceased collection activity on the account.
Sincerely,
*************************
CBE ComplianceInitial Complaint
Date:06/12/2023
Type:Billing IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
The basis for my dispute The C B E Group Inc,*****************************, Chairperson/CEO *****************************, Chairperson/CEO ,THE CBE GROUP ,**********,$98 - was required to notify me prior to 01/31/2023, or no later than 30 days after. THE CBE GROUP failed to notify me about reporting derogatory info. to Equifax, Experian, and Transunion In section 603(p) 15 U.S.C. ss 168s-2(a)(7)(A)(I); The notice required under subparagraph (A) shall be provided to the customer prior to, or no later than 30 days after 01/31/2023, furnishing the negative derogatory information to a consumer reporting agency described in section 603 (p), 15 U.S.C. ss 1681s-2(a)(7)(B)(I). Plus broke commercial law under UCC ***** that all notices were timely and properly given by dated certified mail receipt. They were not met. I asked for documentation & received no response. Also, THE CBE GROUP " failed to give me my ************** five days prior to placing this derogatory item on all of my credit reports, per Section *************** 809, which is $1000 per violation and the **************** allows treble damages.Under 809. Validations of date and Mini-******* under Section 807(1)The C B E Group Inc,*****************************, Chairperson/CEO *****************************, Chairperson/CEO failed to send me my initial communication before placing this alleged derogatory status on my credit reports further violating the ***** I understand that according to the Fair Credit Reporting Act, failing to provide this notice can result in a penalty up to $2500 and can be enforced by the **** and that my state attorney general can also enforce this with a $1000 penalty as well.I attached a copy of the law and the actual document from the federal reserve THE CBE GROUP is held liable as well for defamation and in the **************** a creditor is who collects their on debt is considered a debt collector under FDCPA. ***** v. Heard 980 S.W.2d693(Tex.App-*********** **** reh.den.) citing ************************** 936 S.W.2d )Business Response
Date: 06/19/2023
*******************,
We have received your complaint and it is important to us. The CBE Group (CBE) has reviewed your dispute and the account placed in our office for third-party collection by our client, *********** & Electric (PGE), on January 19, 2023. Our records show that an initial notice letter was mailed to you at *********************************************************************************** on January 20, 2023.CBE did not receive any notice of undeliverability for the mailing and the account was reported to the three major credit bureaus (TransUnion, Experian,and Equifax) on or around March 20, 2023. Upon review, CBE is not able to substantiate any violation of the laws or statutes referenced in your compliant however, in accordance with your desired result, we have submitted a request for deletion of our tradeline to the credit bureaus. We have forwarded your dispute to our client and requested that they provide us with debt validation. Once the validation is received it will be forwarded to you by mail at the address provided.Based on your complaint, CBE has ceased collection activity on the account.
Sincerely,
*************************
CBE ComplianceInitial Complaint
Date:06/09/2023
Type:Customer Service IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am not liable for this debt with PACIFIC GAS ELECTRIC COMPANY. I do not have a contract with THE CBE GROUP, they did not provide me with the original contract as I requested.Business Response
Date: 06/15/2023
*********************,
The CBE Group (CBE) has received your complaint and it is important to us. Unfortunately, we were unable to locate any definite account information using your first and last name, email, phone number, state, or zip code. If you would like to have this matter investigated further, please provide further identifying information such as an account or identification number. This information can be sent by email to ****************************************************
Sincerely,
*************************
CBE ComplianceInitial Complaint
Date:06/07/2023
Type:Sales and Advertising IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I received a letter/bill in the mail stating that I owed $2,250.16 to charter communications via the CBE Group. I have never had an account with either of these companies nor have I ever heard from them. Upon calling the number I was informed that the debt was to spectrum mobile, who I have also never dealt with. I was then told to call a fraud department who seemingly had no information on this debt and wanted to collect all my personal information, which I refuse to give. This is a fraudulent bill, I have never contacted or had an account with any of these companies prior to receiving this letter in the mail. I am asking that this fraudulent claim be dissolved of.Business Response
Date: 06/15/2023
***************************,
We have received your complaint and it is important to us.The CBE Group (CBE) has submitted your dispute to our client, ********************** ****************** and requested that they provide us with debt validation. Once the validation is received it will be forwarded to you by mail. If you dont wish to go through the fraud process by phone, please visit the following website provided by our client: ************************************************************************ on your complaint, CBE has ceased collection activity on the account.
Sincerely,
*************************
CBE ComplianceInitial Complaint
Date:06/07/2023
Type:Product IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I received a letter in the US mail from The CBE Group stating that I owed a medial debt to a hospital (*******************) that I've never been to, in a state/city I've never visited (I can only find ***** Hospitals in NY and IA - I live in MD), on a date that I have no record of going to an appointment or emergency room of any kind. I was working on the day in question, in a different state (MD) than the one the hospital on the bill is located in, and I have proof of this. I was also in the process of moving/selling/buying a house during this time and would not have been able to travel to another state.Business Response
Date: 06/15/2023
*****************************************,
We have received your complaint and it is important to us.The CBE Group (CBE) has submitted your dispute to our client, *******************,and requested that they provide us with debt validation. Once the validation is received, it will be forwarded to you by mail. Based on your complaint, CBE has ceased collection activity on the account.
Sincerely,
*************************
CBE ComplianceInitial Complaint
Date:06/07/2023
Type:Service or Repair IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
For the last week, a number reported to be CBE Group has been calling me daily. I have no outstanding debts, and this is harassment. I will not answer the phone and engage with them. They need to stop all activities towards me and cease contact immediately or I will escalate to the ********* *************************Business Response
Date: 06/15/2023
*******************,
We have received your complaint and it is important to us.The CBE Group (CBE) has reviewed our records, and our records indicate that we were attempting to reach you regarding a personal business matter being handled in our office. Based on your complaint, CBE has taken measures to prevent any future calls to the phone number you have provided. If you would like to contact ** regarding this matter, CBE can be reached at **************.
Sincerely,
*************************
CBE ComplianceCustomer Answer
Date: 06/21/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*******************Initial Complaint
Date:06/07/2023
Type:Billing IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On June 5, 2023 I received a debit collection from CBE Group (return address of P.O Box 300 ********, ** 50704-0300) seeking payment on behalf of Spectrum in the amount $5,127.00. This document does not state date or what the debt is for or any dates of said debt. Got some of the information after contacting CBE Group. They only gave me this information of the company inquiring this amount and that it was for cell phones but declined to inform further unless SS # was provided. I declined on giving any more information because it sounds like a scam, just because my husband, daughter and I have been with ******* for over 10 yrs and only with them. CBE Group has reported this debt to all credit bureaus and with trying to maintain a good credit score I was dropped 35 point. I want this removed from all bureaus on an alleged debt. Please remove it and also cease collection efforts immediately.Sincerely *************************Business Response
Date: 06/15/2023
*************************,
We have received your complaint and it is important to us.The CBE Group (CBE) has submitted your dispute to our client, ********************** ****************** for review and requested that they provide ** with debt validation. Once the validation is received, it will be forwarded to you by mail. Upon review, the CBE agent was attempting to verify if the Social Security Number matches what we have on file so that the proper instruction and information could be provided to you.If you wish to have this matter investigated further, please visit the following website provided by our client: ************************************************************************ on your complaint, CBE has ceased collection activity on the account, and we have requested for deletion of our tradeline from the three major credit bureaus (Equifax, Experian, & TransUnion).
Sincerely,
*************************
CBE ComplianceCustomer Answer
Date: 06/19/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*************************Initial Complaint
Date:06/05/2023
Type:Product IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I switched my cell carrier from ******* to *************** on April 1, 2023. I soon received a ******* closing invoice for $119.72 and paid it May 12, 2023. I received a collection bill 04/29/23 for $152.10 from CBE Group which was for the April payment. I called CBE on May 31, 2023 to dispute this charge and according to a rude, unprofessional CBE employee, the last payment they showed was from Feb! I explained the payments I've made, the dates and I looked up my receipt from ************ ******* said I have to MAIL in the receipt. I saw on the invoice they sent and they have a website that takes disputes. I've tried all weekend to get this to work but no such luck. I re-read the collection notice and it states that they take phone call disputes as well. This CBE rep did tell me that no matter I still owe this bill with CBE! I am now disputing this again with the help of the BBB.Business Response
Date: 06/08/2023
*****************************,
We have received your complaint and it is important to us. The CBE Group (CBE) has submitted your dispute to our client, ******* Wireless, for review and requested that they provide us with debt validation. Once the validation is received it will be forwarded to you by mail. CBE has reviewed our verbal communication with you from May 31, 2023, and any action or behavior that is not in line with our policies and procedures will be addressed. Please contact our office by phone at ************** for further information and regarding your missing payment dispute. You may ask for a supervisor if you wish.
Sincerely,
*************************
CBE ComplianceInitial Complaint
Date:06/01/2023
Type:Billing IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On May 30, 2023 I received a debt collection document from CBE Group (return address of PO Box 300, ********, **, 50704-0300) seeking payment on behalf of ******* Communications in the amount of $1,137.99. I have never heard of ******* Communications before and had to ****** to see who they were. I have never used any of their services and never had any sort of account with them. I tried calling the phone number for CBE that was on the statement as well as as a different number for CBE I found online and I can never get through to speak to anyone. It rings for a long time and I get disconnected. As mentioned I have never had any service from ******* Communication so I do not owe any debt to them and request that CBE cease collection efforts immediately.Business Response
Date: 06/07/2023
*************************,
We have received your complaint and it is important to us. The CBE Group (CBE) submitted your dispute to our client, ********************** ****************** and requested that they provide us with debt validation. The validation was received and forwarded to you by mail on June 6, 2023. Our records show that CBE had verbal communication with an individual from the phone number listed in your complaint on June 1, 2023. As a result of that call, the number was marked as wrong, and call attempts were terminated. Based on your complaint, CBE has ceased collection activity on the account.
Sincerely,
*************************
CBE ComplianceInitial Complaint
Date:06/01/2023
Type:Service or Repair IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I received a collection letter in the mail today for $3,276.58. I did not purchase 3 iPhone 13 phones from *******. This is a fraud. I am an existing ******* mobile customer since 2015.Business Response
Date: 06/06/2023
***************************,
We have received your complaint and it is important to us.The CBE Group (CBE) submitted your dispute to our client, ********************** ****************** and requested that they provide us with debt validation. The validation was received and forwarded to you by mail on June 1,2023. Based on your complaint and our verbal communication with you on May 31,2023, CBE has ceased collection activity on the account, and we have submitted a request for deletion of our tradeline from the three major credit bureaus (Equifax, Experian, & TransUnion). If you would like to have this matter investigated further, please visit the following website provided by our client: ******************************************************************
Sincerely,
*************************
CBE Compliance
The C B E Group Inc is BBB Accredited.
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