Complaints

This profile includes complaints for The C B E Group Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  The C B E Group Inc

  1309 Technology Pkwy Cedar Falls, IA 50613-6976

  
• 

  The C B E Group Inc

  PO Box 900 Waterloo, IA 50704-0900

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/22/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, I am emailing to request a stop on this collection because the amount is not valid. I do not have any equipment that was not already paid for upfront, and CBE group is attempting to collect the full amount for equipment that I never purchased. This is for reference number 21-80625471. Please advise me about what can be done about my issue, as they tried to tell me that I had something that I hadn't purchased. I would like the collection to cease.

  Business Response

  Date: 06/28/2023

  Giellana Sahin,
  We have received your complaint and it is important to us.The CBE Group (CBE) submitted your dispute to our client, ******* Communications (Spectrum), and requested that they provide us with debt validation. The validation was received and forwarded to you by mail on June 23, 2023. Based on your complaint and our conversation with you on June 22,2023, CBE has ceased collection activity on the account.
  Sincerely,
  *************************
  CBE Compliance

• Initial Complaint

  Date:06/21/2023

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with 01 CHARTER COMMUNICATIONS, I do not have a contract with THE CBE GROUP ****FORMER, they did not provide me with the original contract as requested.

  Business Response

  Date: 06/27/2023

  *****************************,
  We have received your complaint and it is important to us. The CBE Group (CBE) submitted your dispute to our client, ******* Communications, and asked that they provide us with debt validation. The validation was received and forwarded to you by mail on June 22,2023. Our records do not show that CBE had received any dispute or request for debt validation prior to receipt of this complaint. Based on your complaint, CBE has ceased collection activity on the account.
  
  Sincerely,
  *************************
  CBE Compliance

  Customer Answer

  Date: 06/27/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:06/21/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Business has called numerous times, looking for a ********. When I advise this is not her phone they say they will remove my number. This has not been the case and when I ask questions in regards to who they are I am advised they deal in person matters and won't tell me anything about the business. Upon further review I see they are debt collector which is Ironic considering I have outstanding credit. This business is not only unprofessional but rude in tactics and the manner in which they call people. Furthermore not removing my number is harassing. Please have them remove my number I do not want any further calls from them. I don't know a ********. I spoke to a so called manager but hi response was" I removed your number, I can't tell you anything else." Makes no sense that people can operate in such a manner and don't have to identify themselves, furthermore refuse to comply with "remove my number and stop calling." Again I don't know a ******** nor does a ******** live in my house. Today ******************** basically called me liar and again gave me the run around.

  Business Response

  Date: 06/27/2023

  *******************,
  We have received your complaint and it is important to us. The CBE Group (CBE) has reviewed your complaint and our records regarding call attempts to the phone number **************. Our records show that CBE was calling your number in an attempt to reach another individual. Based on our conversations with you on June 20, 2023, CBE took measures to prevent any further call attempts to **************. We have reviewed the conversations from that day and any behavior or conduct that is not in accordance with CBEs policies and procedures has been addressed. In an effort to protect against unauthorized disclosure of personal information to third parties, CBE requires its employees confirm certain pieces of demographic and/or personally identifiable information prior to providing the called party with any specific explanation of the purpose of our call. If someone is not able to or is not comfortable confirming and/or providing the requested information,we would be unable to disclose the personal business purpose for which we are calling. We apologize to you for the inconvenience.
  
  Sincerely,
  *************************
  CBE Compliance

  Customer Answer

  Date: 06/27/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me as long as I do not receive further emails from CBE, as stated I have no business with said company nor do I know a ***************** 
  
  Sincerely,
  
  *******************

• Initial Complaint

  Date:06/19/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with CBE Group. I do not have a contract with CBE Group they did not provide me with the original contract as requested.

  Business Response

  Date: 06/27/2023

  *************************,
  We have received your complaint and it is important to us.The CBE Group (CBE) has reviewed your dispute and the account placed in our office for collection by our client, ******* Communications, on December 17,2022. Our records show that credit for equipment returned was applied to your balance on June 15, 2023 and the account was satisfied in full. CBE subsequently sent an update to the three major credit repositories (Equifax, Experian, &TransUnion) that the account was Paid in Full. Based on your complaint, CBE sent a request to the credit bureaus for deletion or removal of our tradeline.Our records do not show that CBE had received any dispute or request for validation prior to receipt of this complaint. Any further inquiry can be directed to ******* Communications directly.
  Sincerely,
  *************************
  CBE Compliance

  Customer Answer

  Date: 06/27/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  Ronmecka Mcmaster

• Initial Complaint

  Date:06/19/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dispute debt from CBE group Acct#: *********** I received a collection notice for a bill that I already paid. According to ***, I have a $10 unpaid balance from 8/31/2022 Acct#: ************ from ******************* I have confirmed from my provider's office, Mercy health Physicians, Fairfield that I have a $0 balance due. To confirm this balance please call MercyHealth customer service ************. the payment reference#: 103109681.contact me at ************************** for clarifications.

  Business Response

  Date: 06/26/2023

  ***************************,
  We have received your complaint and it is important to us.The CBE Group (CBE) has submitted your dispute to our client, ******************* for review and requested that they provide us with debt validation. Once the validation is received it will be forwarded to you by mail. Based on your complaint, CBE has ceased collection activity on the account.
  Sincerely,
  *************************
  CBE Compliance

  Customer Answer

  Date: 06/27/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:06/16/2023

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with ******* communications. I do not have a contract with The C B E Group Inc, they did not provide me with the original contract as requested.

  Business Response

  Date: 06/24/2023

  ***********************,
  We have received your complaint and it is important to us.The CBE Group (CBE) submitted your dispute to your client, ******* Communications, and requested that they provide us with debt validation. The validation was received and forwarded to you by mail on June 16, 2023. Our records do not show that CBE had received any dispute or request for validation prior to receipt of your complaint. Based on your complaint, we have ceased collection activity on the account.
  Sincerely,
  *************************
  CBE Compliance

• Initial Complaint

  Date:06/16/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company called me today claiming that I am one of their clients. I had never heard of them and certainly never hired them for anything. They refused to tell me anything about who they were, but were attempting to get me to give them sensitive personal information such as my address, SSN, and date of birth. I told them that I would not provide them with any of my personal information and again asked who they were and what they were calling about. The caller said that he could only tell me what he was calling about if I gave him all of my personal information. I am not sure who/what this company is, but this certainly SEEMS like a scam to me. Super shady and wildly inappropriate for a company I don't know anything about call me, tell me that I am their client, and ask for sensitive personal info.

  Business Response

  Date: 06/24/2023

  *********************,
  We have received your complaint and it is important to us. In an effort to protect against unauthorized disclosure of personal information to third parties, The CBE Group (CBE) requires its employees confirm certain pieces of demographic and/or personally identifiable information prior to providing the called party with any specific explanation of the purpose of our call. If someone is not comfortable confirming and/or providing the requested information, we are unable to disclose the personal business purpose for which we are calling. Upon your request, CBE took measures to prevent any future calls to the phone number provided in your complaint.
  Sincerely,
  *************************
  CBE Compliance

  Customer Answer

  Date: 06/26/2023

   
  Complaint: 20195038
  
  I am rejecting this response because:
  

  The person who called me lied and said that I was a client of CBE Group and attempted to extract confidential information from me. When a debt collector is attempting to collect money from someone, the person they are collecting from could in no way be considered a client of the debt collector. This was outright fraud. Furthermore, the actual client  ******* Communications, had been told multiple times that their acceptance of a check marked Accord and Satisfaction meant under both State and Federal Law that I owe them nothing. So not only did CBE Group fraudulently represent themselves, they were attempting to extort money not owed. 

  Sincerely,
  
  *********************

  Business Response

  Date: 06/30/2023

  *********************,
  Upon receipt of your initial complaint, CBE reviewed our communication with you from June 16, 2023 and our agent incorrectly identified you as our client. CBE does not feel that it was an intentional act to deceive you and we apologize to you for the miscommunication and any inconvenience you have experienced. Your dispute has been forwarded to our client, Charter Communications,for review and debt validation was forwarded to you by mail on June 23, 2023.CBE has ceased collection activity on the account.
  *************************
  CBE Compliance 

• Initial Complaint

  Date:06/16/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  CBE Group called and would not reveal nature of the call until I provided personal information such as birthdate which I refused to divulge.Their representatives call multiple times each day.

  Business Response

  Date: 06/24/2023

  *************************,
  We have received your complaint and it is important to us.The CBE Group (CBE) has reviewed your complaint and our records regarding call attempts to the number provided in your complaint, **************. Our records show that CBE was attempting to reach you in regard to a personal business matter being handled in our office. We show that CBE made call attempts to ************** starting on April 7, 2023 and ending June 15, 2023. There was only one instance where more than one call attempt was made on a given day (June 9, 2023) and CBE did not exceed 7 call attempts in any 7-day period within that timeframe. CBE requires its employees confirm certain pieces of demographic and/or personally identifiable information prior to providing the called party with any specific explanation of the purpose of our call. If someone is not comfortable confirming the requested information, we are unable to disclose the personal business purpose for which we are calling. Upon your request, CBE has taken measures to prevent any future calls to the phone number **************.
  Sincerely,
  *************************
  CBE Compliance

• Initial Complaint

  Date:06/15/2023

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I'm not liable for this debt with ******* Communications. I do not have a contract with the collection agency attempting to collect and report on my credit report. I do not have a contract with CBA group **** They did not provide me with the original contract as requested.

  Business Response

  Date: 06/20/2023

  *************************,
  We have received your complaint and it is important to us. The CBE Group (CBE) has submitted your dispute to our client, ********************** ****************** and requested that they provide us with debt validation. The validation was received and forwarded to you by mail on June 16, 2023. Our records do not reflect that CBE had received any dispute or request for validation prior to receipt of this complaint. Based on your complaint,CBE has ceased collection activity on the account.
  Sincerely,
  *************************
  CBE Compliance

• Initial Complaint

  Date:06/14/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a phone call from CBE collection in regards to a debt owed to Charter Communication. I was asked for the numbers to an address in ******* tied to my account, I responded that I did not have an address in Georgia. I was infromed that I could be given no information if I did not provide the address. I let them know they had the wrong person's information and needed to contact Charter to straighten it out.I then called Charter, thinking that this was a possible scam. When I spoke to the Charter rep, they informed me that my account was in good standing (closed) and there were no past due bills. I figured it to be a scam and left it at that.Weeks go by and I receive another phone call, same as before asking me for numbers to a Georgia address. I still do not have a Georgia address and I was again informed that I would be given no information if I can not provide the address numbers. I informed them again that I was not the person they were seeking and they again needed to reach out to Charter to clear this up.I again called Charter, I was again informed my account was closed with no amount due. I inquired about the debt collection, at the time I didn't have the name, and was told ******* couldn't help me without the debt collectors name.Today, 6/13/23 I receive and email showing my credit report has dropped substantially. I logged into Credt Wise and found it due to 'Derogatory Accounts" reported on 5/21/23 by The CBE Group ****Former with Charter Communication was the initiator of the bill.This account is not mine and the credit information needs to be restored.Thank you.

  Business Response

  Date: 06/20/2023

  *********************************,
  We have received your complaint and it is important to us. The CBE Group (CBE) has reviewed your dispute and the accounts placed in our office for collection by our client, ********************** ****************** Our client placed two accounts with CBE **************** Account Number ********** on April 3, 2023 and ********************** Account Number **************** on April 26, 2023). The first call referenced in your complaint was placed on the *************** account. Based on that call, CBE marked the number as wrong and call attempts were ceased for that account. The second call was placed on the ********************** account and call attempts were then also ceased for that account. We forwarded your dispute to our client for review and requested that they provide us with debt validation for both accounts. The validations were received and sent to you by mail on June 15, 2023. Based on your complaint, CBE has ceased collection activity on both accounts, and we submitted a request for deletion of our tradelines from the three major credit bureaus (Equifax,Experian, & TransUnion). If you wish to have this matter investigated further, please visit the following website provided by our client: ***********************************************************************;
  Sincerely,
  *************************
  CBE Compliance