Complaints

This profile includes complaints for The C B E Group Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  The C B E Group Inc

  1309 Technology Pkwy Cedar Falls, IA 50613-6976

  
• 

  The C B E Group Inc

  PO Box 900 Waterloo, IA 50704-0900

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/13/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  bogus claim of money owed to numbered-business ******* I owe no money

  Business Response

  Date: 02/21/2023

  *******************,
  We have received your complaint and it is important to us. The CBE Group (CBE) submitted your dispute to our client, ********** for review and requested that they provide us with debt validation. Our client responded stating that they reviewed the account and found insufficient evidence to take further action. The validation was received and forwarded to you by mail on February 16, 2023. CBE is not a data furnisher for our client and the account was not reported to any credit bureau by our organization. Based on your complaint, CBE has ceased collection activity on the account.  
  Sincerely,
  *************************
  CBE Compliance

• Initial Complaint

  Date:02/10/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  *** posted a collection account to my credit DESPITE my return to Spectrum. I have photo proof that I returned the equipment and informed them of this. I also received notice that the package arrived at spectrum. However, they still posted the collection to my credit, and this constitutes harassment against me.

  Business Response

  Date: 02/17/2023

  *********************,
  We have received your complaint and it is important to us. The CBE Group (CBE) has reviewed your dispute and the account placed in our office for collection by our client, ******* Communications, on December 14, 2022.  Our records show that CBE reported the debt to the three major credit bureaus (Equifax, Experian, TransUnion) on or around January 28, 2023. On February 7, 2023, CBE received a balance update bringing the amount owed to $0.00 and we submitted a request to the credit bureaus to update our tradeline to Paid in Full. Based on your verbal dispute on February 9, 2023, CBE subsequently submitted a request for deletion or removal of our tradeline from the credit bureaus.
  Sincerely,
  *************************
  CBE Compliance

• Initial Complaint

  Date:02/06/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  CBE GROUP placed a fraudulent collection on my credit. I checked my Credit Karma account and it showed a new collections from CBE Group with whom I've never been in contact with, have never received any letters from or have ever heard. The collection states the original creditor was ******* Communications in the amount of $56 which, after doing some research is Spectrum Cable. I closed my account successfully with Spectrum after I moved out of my old apartment, returned their equipment and have paid them in full every month (my account was on autopay tied to my credit card which I still have today) and the customer service rep said I had nothing else to do on my end and that "she appreciated me being a customer." I am extremely unhappy with Spectrum and CBE since if I had know (both companies have never attempted to contact me) that I had anything outstanding, I would have paid right away. Fast forward to today, CBE put a fraudulent collections on my credit hurting my near perfect credit over $56. They need to delete this fraudulent collection from the three major credit reporting bureaus, as soon as possible. As required by law, CBE has never sent me any debt collection letters or any debt validation letter or has tried to contact me.

  Business Response

  Date: 02/14/2023

  *************************,
  We have received your complaint and it is important to us.The CBE Group (CBE) submitted your complaint to our client, ******* Communications, for review and requested that they provide us with debt validation.The validation was received and forwarded to you by mail on February 8, 2023,at the address provided in the complaint. Our records show that CBE mailed you an initial notice letter on September 3, 2022, and a subsequent notice letter on October 7, 2022. Both letters were sent to you at an address provided by our client, *****************************************************************. CBE did not receive any notice of undeliverability for either letter and the account was reported to the three major credit repositories (Experian,Equifax, TransUnion) on or around October 17, 2022. Based on your complaint, CBE has ceased collection activity on the account, and we have requested for deletion of our tradeline from the three major credit repositories.
  Sincerely,
  *************************
  CBE Compliance

• Initial Complaint

  Date:02/02/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am getting harassing calls from CBE groups on a daily basis. I have no unpaid debt that I am aware of. No messages are ever left and I have never gotten anything in the mail which is required by law. Its a different phone number every single time.

  Business Response

  Date: 02/09/2023

  *********************************,
  We have received your complaint and it is important to us. The CBE Group (CBE) has reviewed our records, and our records indicate that we were attempting to reach you regarding a personal business matter being handled in our office. Based on your complaint, CBE has taken measures to prevent any future calls to the phone number you have provided. If you would like to contact us regarding this matter, CBE can be reached at **************. 
  Sincerely,
  *************************
  CBE Compliance

• Initial Complaint

  Date:02/02/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They are a debt collection agency that doesnt notify you they have your debt. When you call them they dont know what you owe and cant process a payment in a timely manner. They also dont notify the original debt holder the amount has been take care of.

  Business Response

  Date: 02/09/2023

  *********************,
  We have received your complaint and it is important to us. The CBE Group (CBE) has reviewed your complaint and the account placed in our office for collection by our client, ******************************************, on May 31, 2022.An initial notice letter was mailed to you on June 2, 2022, at the address provided in your complaint. Due to interest accrual, our client requires that we reach out to them for a pay-off balance, however a technical system error prevented CBE from processing the payments properly. Our records show that the final payment was approved and posted to your account on January 30, 2023,bringing the balance owed to $0.00. Based on our conversation with you on February 2, 2023, CBE contacted our client to notify them that your balance had been paid in full. We apologize to you for any inconvenience.
  Sincerely,
  *************************
  CBE Compliance  

• Initial Complaint

  Date:01/27/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a notice from The CBE Group, **** stating they are trying to collect a debt that I (supposedly) owe to ***** They state as of 12/6/21, I owe $103.11 to some account *********. There is a reference number: ***********. Then, I am asked how I want to reply:I want to dispute the debt because 1 (this is not my debt) 2 (the amount is wrong) 3 (other).I want you to send me the name and address of the original creditor.I enclosed this amount: $________I do not owe any money to ***** I have an account with **** with includes a messaging process where they contact me directly or I can contact them. As I reviewed the communications, I did not see any notice from them. I have not received any invoice for an outstanding amount. And, I shouldn't because I always pay for anything I purchase through **** with my paypal account, which is tied to my discover card. I monitor that account closely. I did speak with an **** representative to ask about my account, which he stated is in good standing. And, the representative also explained that **** has its own collections department and I would hear from them first, if I owed something. The account number I provided from this notice wasn't anything he could look up, either.I am frustrated because this seems like a fishing scam based on the choices of how to respond and my personal knowledge that I owe nothing to ***** I feel like I do not owe any explanation to The CBE Group, **** And, even if I felt compelled to reach out to let them know out of courtesy, there are many complaints online from people who warn about rude and disrespectful treatment after doing so.I am not sure if this company can place any **** on my credit rating. So, I don't know if I need a correction to a credit report. Wondering if you can let me know if they can do that. Will appreciate the response!!Thank you for your help.

  Business Response

  Date: 01/30/2023

  *******************,
  We have received your complaint and it is important to us.The CBE Group (CBE) submitted your dispute to our client, ********** for review and requested they provide with us with debt validation. Our client responded on January 30, 2023 and stated that they are investigating for possible fraud and the account has been suspended. CBE is not a data furnisher for our client and the account has not and will not be reported to any credit bureau by our organization. Based on your complaint, CBE has ceased collection activity.
  Sincerely,
  *************************
  CBE Compliance

  Customer Answer

  Date: 02/01/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me since is seems CBE Group is dropping this case. Thank you!! Your help is appreciated. 
  
  Sincerely,
  
  *******************

• Initial Complaint

  Date:01/12/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I never had any sort of account with them. They are violating my rights by informing to the credit bureau incorrectly. Please remove this account from my credit report.

  Business Response

  Date: 01/13/2023

  ***************************,
  We have received your complaint and it is important to us.The CBE Group (CBE) submitted your dispute to our client, Charter Communications,for review and requested that they provide us with debt validation. The validation was received and forwarded to you by mail on January 13, 2023. Based on your complaint, CBE has ceased collection activity on the account, and we have submitted a request for deletion of our tradeline from the three major credit reporting bureaus (Equifax, Experian, Transunion).
  Sincerely,
  *************************
  CBE Compliance

  Customer Answer

  Date: 01/13/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:01/11/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  CBE GROUP PLACED A FRAUDULENT COLLECTION ON MY CREDIT REPORT FOR $367 FROM SPECTRUM! I DO NOT OWE THAT AMOUNT FOR THIS ACCOUNT WAS CLOSED AND I MOVED OUT OF THE PROPERTY WHICH THEY WERE NOTIFIED PRIOR. THIS A FRAUDULENT COLLECTION AND NEEDS TO BE REMOVED FROM MY CREDIT ASAP. I WILL BE REACHING OUT TO THE ** AND ALSO THEY ARE VIOLATING THE **** LAWS WITH ALL THE UNWANTED AND HARRASSING CALLS.

  Business Response

  Date: 01/13/2023

  ***************************,
  We have received your complaint and it is important to us.The CBE Group (CBE) submitted your dispute to our client, Charter Communications,for review and requested that they provide us with debt validation. The validation was received and forwarded to you by mail on January 11, 2023. We had previously requested for deletion of our tradeline from the three major credit reporting bureaus (Equifax, Experian, & Transunion) in response to a dispute received through Equifax on January 5, 2023. Based on your complaint,CBE has ceased collection activity on the account. If you would like to have this matter investigated further, please visit the following website provided by our client: ******************************************************************     
  Sincerely,
  *************************
  CBE Compliance

• Initial Complaint

  Date:01/04/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have received several phone calls from the CBE Group from various phone numbers. I have no debt that I am aware of, and no messages are ever left, so I don't know why I'm being contacted by a collections agency. if this is legitimate, I would like a written letter mailed to me since that is required by law.

  Business Response

  Date: 01/11/2023

  *********************,
  
  We have received your complaint and it is important to us. The CBE Group (CBE) was calling the phone number that you provided in your complaint, **************, in an attempt to reach another individual. Upon receipt of your complaint, CBE took measures to prevent any future phone calls to the phone number **************. We apologize to you for the inconvenience.
  
  Sincerely,
  *************************
  CBE Compliance

  Customer Answer

  Date: 01/17/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:01/04/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I found this unauthorized account on my consumer report I never did business or signed no paper work with company. This company is in violation. I want this company to validate this account and swear under penalty of perjury everything is correct.

  Business Response

  Date: 01/10/2023

  *************************,
  We have received your complaint and it is important to us. The CBE Group (CBE) submitted your dispute to our client, ********************** ****************** and requested that they provide us with debt validation. The validation was received and forwarded to you by mail on January 5, 2023. Upon receipt of your complaint, CBE ceased collection activity on the account, and we submitted a request for deletion of our tradeline from the three major credit reporting bureaus (Equifax, Experian, Transunion).  Please visit the following website provided by our client if you are claiming fraud. ******************************************************************    
  Sincerely,
  *************************
  CBE Compliance