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Business Profile

Collections Agencies

The C B E Group Inc

Headquarters

BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for The C B E Group Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 281 total complaints in the last 3 years.
    • 50 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/29/2023

      Type:Order Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with ******* Communications. I do not have a contract with The CBE Group **** They did not provide me with the original contract as I requested.

      Business Response

      Date: 07/06/2023

      *************************,
      We have received your complaint and it is important to us.The CBE Group (CBE) submitted your dispute to our client, ********************** ****************** and requested that they provide us with debt validation. The validation was received and forwarded to you by mail on July 5,2023. Our records do not reflect that CBE had received any request for debt validation prior to receipt of your complaint. Based on your complaint, CBE has ceased collection activity on the account.
      Sincerely,
      *************************
      CBE Compliance

      Customer Answer

      Date: 07/10/2023

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *************************

    • Initial Complaint

      Date:06/29/2023

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with ******* Communications, I do not have a contract with CBE Group. They did not provide me with the original contract as requested.

      Business Response

      Date: 07/06/2023

      *********************,
      We have received your complaint and it is important to us.The CBE Group (CBE) submitted your dispute to our client, ******* Communications (Spectrum), and requested that they provide us with debt validation. The validation was received and forwarded to you by mail on June 29, 2023. Our records do not reflect that CBE has had any communication with you prior to receipt of your complaint. Based on your complaint, CBE has ceased collection activity on the account.
      Sincerely,
      *************************
      CBE Compliance

    • Initial Complaint

      Date:06/29/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Was reach by CBE GROUP by an auto dialer they didnt not follow federal debt collection guidelines set out by the ** government apparently all I had to do was give them my name and phone number no social security number to actually confirm it was me or date of birth I would like my number removed and the debt they are trying to collect be considered removed and nullified out due to lack or guidelines they follow set forth by the U.S government with the ******

      Business Response

      Date: 07/06/2023

      *********************,
      We have received your complaint and it is important to us.The CBE Group (CBE) has submitted your dispute to our client, ******* Wireless,and requested that they provide us with debt validation. Once the validation is received, it will be forwarded to you by mail. We reviewed our communication with you from June 28, 2023, and for your account type, the CBE agent can ask for your ******* PIN as part of the verification process. No further information regarding the account was disclosed or discussed. Based on your complaint, CBE has ceased collection activity on the account.
      Sincerely,
      *************************
      CBE Compliance

      Customer Answer

      Date: 07/10/2023

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *********************

    • Initial Complaint

      Date:06/28/2023

      Type:Order Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with ******* Communications. I do not have a contract with The CBE Group. They did not provide me with the original contract as requested.

      Business Response

      Date: 07/03/2023

      ******************************,
      We have received your complaint and it is important to us.The CBE Group (CBE) submitted your dispute to our client, ******* Communications (Spectrum), for review and requested that they provide us with debt validation. The validation was received and forwarded to you by mail on June 28, 2023. Based on your complaint, CBE has ceased collection efforts on the account.
      Sincerely,
      *************************
      CBE Compliance  

    • Initial Complaint

      Date:06/26/2023

      Type:Order Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with CHARTER COMMUNICATIONS LLC, I do not have a contract with ***************** SERVIC, they did not provide me with the original contract as i requested

      Business Response

      Date: 06/30/2023

      *************************,
      We have received your complaint and it is important to us. The CBE Group (CBE) submitted your dispute to our client, ********************** ****************** and requested that they provide us with debt validation. The validation was received and forwarded to you by mail on June 28, 2023. CBE does not have any relationship with ***************** SERVIC and based on your complaint, we have ceased collection activity on the account.
      Sincerely,
      *************************
      CBE Compliance 

    • Initial Complaint

      Date:06/26/2023

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with 10 first energy service company. I do not have a contract with the cbe group ****former. they did not provide me with the original contract as i requested

      Business Response

      Date: 07/03/2023

      *********************,
      We have received your complaint and it is important to us.The CBE Group (CBE) has submitted your dispute to our client, *************************** ************************************** and requested that they provide us with debt validation. Once the validation is received it will be forwarded to you by mail. Based on your complaint, CBE has ceased collection activity on the account.
      Sincerely,
      *************************
      CBE Compliance  

      Customer Answer

      Date: 07/04/2023

       
      Complaint: 20235629

      I am rejecting this response because:
      Correction to my credit report, I demand this account be removed from credit report


      Sincerely,

      *********************

      Business Response

      Date: 07/06/2023

      *********************,
      A request for deletion or removal of our tradeline from the three major credit repositories (Equifax, Experian, & TransUnion) was submitted on or around July 2, 2023. CBE does not control when the request is processed by ***********. Please reach out to the credit bureaus directly for any further inquiry.
      Sincerely,
      *************************
      CBE Compliance

    • Initial Complaint

      Date:06/26/2023

      Type:Order Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      not liable for debit with CBE .I do not have a contract with this collection agency. They did not provide me with the orginal contract nor a **** for chargeoff as requested

      Business Response

      Date: 06/30/2023

      ***************************,
      We have received your complaint and it is important to us.The CBE Group (CBE) has reviewed your dispute and the account placed in our office for collection by our client, ******* Wireless, on February 26, 2023. The account was returned to our client on May 18, 2023 and we are no longer handling the matter. CBE is not a data furnisher for our client and the account was not reported to any credit bureau by our organization. Please contact ******* directly for further inquiry.
      Sincerely,
      *************************
      CBE Compliance

    • Initial Complaint

      Date:06/23/2023

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      on 6/23/2023 CBE Group called in but did not give me any details on what they were collecting.I called them back but they would not give me any information. I do not have any delinquent accounts, all my bills and debts are paid on time. there was also another calls previously for a CHASE account they wanted to collect from me but I have never opened a Chase account or card.

      Business Response

      Date: 06/28/2023

      *************************,
      We have received your complaint and it is important to us. In an effort to protect against unauthorized disclosure of personal information to third parties, The CBE Group (CBE) requires its employees confirm certain pieces of demographic and/or personally identifiable information prior to providing the called party with any specific explanation of the purpose of our call. If someone is not comfortable confirming and/or providing the requested information, we are unable to disclose the personal business purpose for which we are calling. Upon your request, CBE has taken measures to prevent any future calls to the phone number provided in your complaint.

      Sincerely,

      *************************
      CBE Compliance

    • Initial Complaint

      Date:06/23/2023

      Type:Order Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with charter communications. I do not have a contract with The C B E Group Inc, they did not provide me with the original contract as requested.

      Business Response

      Date: 06/28/2023

      *****************,
      We have received your complaint and it is important to us.The CBE Group (CBE) submitted your dispute to our client, ******* Communications (Spectrum), and requested that they provide us with debt validation. The validation was received and forwarded to you by mail on June 23, 2023. Our records do not show that CBE had received any dispute or request for validation prior to receipt of this complaint. Based on your complaint, CBE has ceased collection activity on the account.
      Sincerely,
      *************************
      CBE Compliance

    • Initial Complaint

      Date:06/23/2023

      Type:Order Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for the debt with CBE GROUP. I do not have a contract with 01 CHARTER COMMUNICATIONS.You guys need to handle this issue. This has been going on for a long time now that I have seen my information. That's messing my Character & name up as a person.They are in violation & told me 30 days when I had fraud. A identity theft with police report I had attached as well, they are in major violation.

      Business Response

      Date: 06/28/2023

      ***********************,
      We have received your complaint and it is important to us.The CBE Group (CBE) has reviewed your complaint and the account placed in our office for collection by our client, ******* Communications (Spectrum), on October 11, 2022. The account was returned to our client on June 12, 2023 and CBE is no longer handling the matter. A request for deletion of our tradeline from the three major credit repositories (Experian, TransUnion, & Equifax) was processed on or around June 18, 2023. Please contact ******* Communications directly for further inquiry.
      Sincerely,
      *************************
      CBE Compliance

    The C B E Group Inc is BBB Accredited.

    BBB accredited business seal

    This business has committed to upholding the BBB Standards for Trust.

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