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Business Profile

Collections Agencies

The C B E Group Inc

Headquarters

BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for The C B E Group Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 219 total complaints in the last 3 years.
    • 36 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/26/2023

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with 10 first energy service company. I do not have a contract with the cbe group ****former. they did not provide me with the original contract as i requested

      Business Response

      Date: 07/03/2023

      *********************,
      We have received your complaint and it is important to us.The CBE Group (CBE) has submitted your dispute to our client, *************************** ************************************** and requested that they provide us with debt validation. Once the validation is received it will be forwarded to you by mail. Based on your complaint, CBE has ceased collection activity on the account.
      Sincerely,
      *************************
      CBE Compliance  

      Customer Answer

      Date: 07/04/2023

       
      Complaint: 20235629

      I am rejecting this response because:
      Correction to my credit report, I demand this account be removed from credit report


      Sincerely,

      *********************

      Business Response

      Date: 07/06/2023

      *********************,
      A request for deletion or removal of our tradeline from the three major credit repositories (Equifax, Experian, & TransUnion) was submitted on or around July 2, 2023. CBE does not control when the request is processed by ***********. Please reach out to the credit bureaus directly for any further inquiry.
      Sincerely,
      *************************
      CBE Compliance

    • Initial Complaint

      Date:06/26/2023

      Type:Order Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      not liable for debit with CBE .I do not have a contract with this collection agency. They did not provide me with the orginal contract nor a **** for chargeoff as requested

      Business Response

      Date: 06/30/2023

      ***************************,
      We have received your complaint and it is important to us.The CBE Group (CBE) has reviewed your dispute and the account placed in our office for collection by our client, ******* Wireless, on February 26, 2023. The account was returned to our client on May 18, 2023 and we are no longer handling the matter. CBE is not a data furnisher for our client and the account was not reported to any credit bureau by our organization. Please contact ******* directly for further inquiry.
      Sincerely,
      *************************
      CBE Compliance

    • Initial Complaint

      Date:06/23/2023

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      on 6/23/2023 CBE Group called in but did not give me any details on what they were collecting.I called them back but they would not give me any information. I do not have any delinquent accounts, all my bills and debts are paid on time. there was also another calls previously for a CHASE account they wanted to collect from me but I have never opened a Chase account or card.

      Business Response

      Date: 06/28/2023

      *************************,
      We have received your complaint and it is important to us. In an effort to protect against unauthorized disclosure of personal information to third parties, The CBE Group (CBE) requires its employees confirm certain pieces of demographic and/or personally identifiable information prior to providing the called party with any specific explanation of the purpose of our call. If someone is not comfortable confirming and/or providing the requested information, we are unable to disclose the personal business purpose for which we are calling. Upon your request, CBE has taken measures to prevent any future calls to the phone number provided in your complaint.

      Sincerely,

      *************************
      CBE Compliance

    • Initial Complaint

      Date:06/23/2023

      Type:Order Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with charter communications. I do not have a contract with The C B E Group Inc, they did not provide me with the original contract as requested.

      Business Response

      Date: 06/28/2023

      *****************,
      We have received your complaint and it is important to us.The CBE Group (CBE) submitted your dispute to our client, ******* Communications (Spectrum), and requested that they provide us with debt validation. The validation was received and forwarded to you by mail on June 23, 2023. Our records do not show that CBE had received any dispute or request for validation prior to receipt of this complaint. Based on your complaint, CBE has ceased collection activity on the account.
      Sincerely,
      *************************
      CBE Compliance

    • Initial Complaint

      Date:06/23/2023

      Type:Order Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for the debt with CBE GROUP. I do not have a contract with 01 CHARTER COMMUNICATIONS.You guys need to handle this issue. This has been going on for a long time now that I have seen my information. That's messing my Character & name up as a person.They are in violation & told me 30 days when I had fraud. A identity theft with police report I had attached as well, they are in major violation.

      Business Response

      Date: 06/28/2023

      ***********************,
      We have received your complaint and it is important to us.The CBE Group (CBE) has reviewed your complaint and the account placed in our office for collection by our client, ******* Communications (Spectrum), on October 11, 2022. The account was returned to our client on June 12, 2023 and CBE is no longer handling the matter. A request for deletion of our tradeline from the three major credit repositories (Experian, TransUnion, & Equifax) was processed on or around June 18, 2023. Please contact ******* Communications directly for further inquiry.
      Sincerely,
      *************************
      CBE Compliance

    • Initial Complaint

      Date:06/22/2023

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hello, I am emailing to request a stop on this collection because the amount is not valid. I do not have any equipment that was not already paid for upfront, and CBE group is attempting to collect the full amount for equipment that I never purchased. This is for reference number 21-80625471. Please advise me about what can be done about my issue, as they tried to tell me that I had something that I hadn't purchased. I would like the collection to cease.

      Business Response

      Date: 06/28/2023

      Giellana Sahin,
      We have received your complaint and it is important to us.The CBE Group (CBE) submitted your dispute to our client, ******* Communications (Spectrum), and requested that they provide us with debt validation. The validation was received and forwarded to you by mail on June 23, 2023. Based on your complaint and our conversation with you on June 22,2023, CBE has ceased collection activity on the account.
      Sincerely,
      *************************
      CBE Compliance

    • Initial Complaint

      Date:06/21/2023

      Type:Order Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with 01 CHARTER COMMUNICATIONS, I do not have a contract with THE CBE GROUP ****FORMER, they did not provide me with the original contract as requested.

      Business Response

      Date: 06/27/2023

      *****************************,
      We have received your complaint and it is important to us. The CBE Group (CBE) submitted your dispute to our client, ******* Communications, and asked that they provide us with debt validation. The validation was received and forwarded to you by mail on June 22,2023. Our records do not show that CBE had received any dispute or request for debt validation prior to receipt of this complaint. Based on your complaint, CBE has ceased collection activity on the account.

      Sincerely,
      *************************
      CBE Compliance

      Customer Answer

      Date: 06/27/2023

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *****************************

    • Initial Complaint

      Date:06/21/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Business has called numerous times, looking for a ********. When I advise this is not her phone they say they will remove my number. This has not been the case and when I ask questions in regards to who they are I am advised they deal in person matters and won't tell me anything about the business. Upon further review I see they are debt collector which is Ironic considering I have outstanding credit. This business is not only unprofessional but rude in tactics and the manner in which they call people. Furthermore not removing my number is harassing. Please have them remove my number I do not want any further calls from them. I don't know a ********. I spoke to a so called manager but hi response was" I removed your number, I can't tell you anything else." Makes no sense that people can operate in such a manner and don't have to identify themselves, furthermore refuse to comply with "remove my number and stop calling." Again I don't know a ******** nor does a ******** live in my house. Today ******************** basically called me liar and again gave me the run around.

      Business Response

      Date: 06/27/2023

      *******************,
      We have received your complaint and it is important to us. The CBE Group (CBE) has reviewed your complaint and our records regarding call attempts to the phone number **************. Our records show that CBE was calling your number in an attempt to reach another individual. Based on our conversations with you on June 20, 2023, CBE took measures to prevent any further call attempts to **************. We have reviewed the conversations from that day and any behavior or conduct that is not in accordance with CBEs policies and procedures has been addressed. In an effort to protect against unauthorized disclosure of personal information to third parties, CBE requires its employees confirm certain pieces of demographic and/or personally identifiable information prior to providing the called party with any specific explanation of the purpose of our call. If someone is not able to or is not comfortable confirming and/or providing the requested information,we would be unable to disclose the personal business purpose for which we are calling. We apologize to you for the inconvenience.

      Sincerely,
      *************************
      CBE Compliance

      Customer Answer

      Date: 06/27/2023

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me as long as I do not receive further emails from CBE, as stated I have no business with said company nor do I know a ***************** 

      Sincerely,

      *******************

    • Initial Complaint

      Date:06/19/2023

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with CBE Group. I do not have a contract with CBE Group they did not provide me with the original contract as requested.

      Business Response

      Date: 06/27/2023

      *************************,
      We have received your complaint and it is important to us.The CBE Group (CBE) has reviewed your dispute and the account placed in our office for collection by our client, ******* Communications, on December 17,2022. Our records show that credit for equipment returned was applied to your balance on June 15, 2023 and the account was satisfied in full. CBE subsequently sent an update to the three major credit repositories (Equifax, Experian, &TransUnion) that the account was Paid in Full. Based on your complaint, CBE sent a request to the credit bureaus for deletion or removal of our tradeline.Our records do not show that CBE had received any dispute or request for validation prior to receipt of this complaint. Any further inquiry can be directed to ******* Communications directly.
      Sincerely,
      *************************
      CBE Compliance

      Customer Answer

      Date: 06/27/2023

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      Ronmecka Mcmaster

    • Initial Complaint

      Date:06/19/2023

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Dispute debt from CBE group Acct#: *********** I received a collection notice for a bill that I already paid. According to ***, I have a $10 unpaid balance from 8/31/2022 Acct#: ************ from ******************* I have confirmed from my provider's office, Mercy health Physicians, Fairfield that I have a $0 balance due. To confirm this balance please call MercyHealth customer service ************. the payment reference#: 103109681.contact me at ************************** for clarifications.

      Business Response

      Date: 06/26/2023

      ***************************,
      We have received your complaint and it is important to us.The CBE Group (CBE) has submitted your dispute to our client, ******************* for review and requested that they provide us with debt validation. Once the validation is received it will be forwarded to you by mail. Based on your complaint, CBE has ceased collection activity on the account.
      Sincerely,
      *************************
      CBE Compliance

      Customer Answer

      Date: 06/27/2023

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***************************

    The C B E Group Inc is BBB Accredited.

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