Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Collections Agencies

The C B E Group Inc

Headquarters

BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for The C B E Group Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

The C B E Group Inc has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 305 total complaints in the last 3 years.
    • 52 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/03/2023

      Type:Order Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with ******* WIRELESS, I do not have a contract with THE CBE GROUP **** they did not provide me with the original contract as I requested.

      Business Response

      Date: 07/11/2023

      *****************************,
      We have received your complaint and it is important to us.The CBE Group (CBE) submitted your dispute to our client, ******* Wireless, and requested that they provide us with debt validation. Once the validation is received, it will be forwarded to you by mail. Our records do not show that CBE has had any communication with you prior to receipt of this complaint. CBE is not a data furnisher for our client and the account was not reported to any credit bureau by our organization. Based on your complaint, CBE has ceased collection activity on the account.
      Sincerely,
      *************************
      CBE Compliance

    • Initial Complaint

      Date:07/03/2023

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with CBE group. I do not have a contract with CBE group, they did not provide me with the contract as I requested.

      Business Response

      Date: 07/11/2023

      ***************************,
      We have received your complaint and it is important to us.The CBE Group (CBE) submitted your dispute to our client, ********************** ****************** and requested that they provide us with debt validation. The validation was received and forwarded to you by mail on July 5, 2023. Based on your complaint, CBE has ceased collection activity on the account.
      Sincerely,
      *************************
      CBE Compliance

      Customer Answer

      Date: 07/11/2023

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***************************

    • Initial Complaint

      Date:07/03/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The basis for my dispute CBE GROUP, ********************************, CEO ,CBE GROUP ,213803XXXX,$1,372 - was required to notify me prior to 04/03/2023, or no later than 30 days after. CBE GROUP failed to notify me about reporting derogatory info. to Equifax and Transunion In section 603(p) 15 U.S.C. ss 168s-2(a)(7)(A)(I); The notice required under subparagraph (A) shall be provided to the customer prior to, or no later than 30 days after 04/03/2023, furnishing the negative derogatory information to a consumer reporting agency described in section 603 (p), 15 U.S.C. ss 1681s-2(a)(7)(B)(I). Plus broke commercial law under UCC ***** that all notices were timely and properly given by dated certified mail receipt. They were not met. I asked for documentation & received no response. Also, CBE GROUP " failed to give me my ************** five days prior to placing this derogatory item on all of my credit reports, per Section *************** 809, which is $1000 per violation and the ************** allows treble damages.Under 809. Validations of date and Mini-******* under Section 807(1)CBE GROUP, ********************************, CEO failed to send me my initial communication before placing this alleged derogatory status on my credit reports further violating the ***** I understand that according to the Fair Credit Reporting Act, failing to provide this notice can result in a penalty up to $2500 and can be enforced by the **** and that my state attorney general can also enforce this with a $1000 penalty as well.I attached a copy of the law and the actual document from the federal reserve CBE GROUP is held liable as well for defamation and in the ************** a creditor is who collects their on debt is considered a debt collector under FDCPA. ***** v. Heard 980 S.W.2d693(***.App-*********** **** reh.den.) citing ************************** 936 S.W.2d 654(***.App-****** **** writ dism'd w.o.j.)

      Business Response

      Date: 07/11/2023

      *****************************,
      We have received your complaint and it is important to us.The CBE Group (CBE) has reviewed your dispute and the account placed in our office for collection by our client, ********************** ****************** on April 3, 2023. An initial notice letter was sent to you by mail on April 5, 2023,at the address ****************************************************, which was provided by our client. To date, CBE has not received any notice of undeliverability for that mailing. Our records do not reflect that CBE had received any dispute or request for validation prior to receipt this compliant.Upon receipt, CBE forwarded the complaint to our client, and requested that they provided us with debt validation. The validation was received and forwarded to you by mail on July 6, 2023. Based on your complaint, CBE has ceased collection activity on the account.
      Sincerely,
      *************************
      CBE Compliance

      Customer Answer

      Date: 07/12/2023

       
      Complaint: 20267776

      I am rejecting this response because::  I never received the docs and required FDCPA notices that The C B E Group Inc" Company allege they sent with no proof , no one said they're to send certified mail, but courts have held that:
      A strong presumption of receipt applies when notice is sent by certified mail, because it creates actual evidence of delivery in the form of a receipt. ******************************* v. Atty ***** 506 F.3d 274, 279 (3d Cir. 2007) (emphasis added). A weaker presumption arises where delivery is sent via regular mail, for which no receipt, or other proof of delivery, is generated.
      Also, I have no agreement or sign contract with The C B E Group Inc under ***** contract law, but continue collection action which is a $1000 violation:
      1.The Debt Collector must offer proof of the debt as owed by providing copies of the signed intrument or judgment from the original creditor. *******, FTC informal staff opinion letter, May 17, ****. See Ost v. **********************. 493 F. Supp. 701 (D.N.D. ****); ************************************, 950 f.2D 107 3D cIR. ****); ****** ************** General American ************. 943 F.2d 482 (4th Cir ****), et seq.
      2. I don't live in ********, so how could I have gotten the required notices, I live in East *****, in which charter communication is not even offered in the small town I'm in. This is clearly not my account
      So, **********************" violation of continuing collection activity and no proof that I was served with my "Mini-*******" rights, neither shown to the BBB or me, I will go forward with my legal action, as well as turn this over to the proper governmental agencies and *********************** FCRA, FDCPA Attorney-at-law if not removed from all credit bureaus immediately. DID YOU NOT SEE MY ADDRESS IN THIS COMPLAINT?



      Sincerely,

      *****************************

      Business Response

      Date: 07/13/2023

      *****************************,
      We want to help you resolve this matter. A copy of the previously mentioned validation was mailed to the address provided in your complaint and CBE had submitted a request for deletion of our tradeline from the three major credit repositories (Equifax, Experian, and TransUnion) on or around July 9, 2023. If you wish to have this matter investigated further,please visit the following website provided by our client, ********************************************************************* they can be reached by phone at **************. As previously stated, CBE has ceased collection activity on the account.
      Sincerely,
      *************************
      CBE Compliance

    • Initial Complaint

      Date:07/03/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Claims I owe money to ******* for a bill of $156.35 i don't have any business with ******* in my name. Why would I open a so called account when I don't need that company?

      Business Response

      Date: 07/11/2023

      **************,
      We have received your complaint and it is important to us.The CBE Group (CBE) has reviewed your dispute and the account placed in our office for collection by our client, ******* Wireless, on June 22, 2023. Based on our conversation with you from June 30, 2023, the account was returned to our client. Please follow up with ******* Wireless directly for any further inquiry.
      Sincerely,
      *************************
      CBE Compliance

    • Initial Complaint

      Date:06/30/2023

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      A rep from the saying they are from the *** Company says they are contacting me to collect a debt on behalf of the **** First, I know the *** is not going to call and communicate via mail so why would a third party be doing so on their behalf? Secondly, I have not received anything in the mail from the *** stating such. I wish to have for further contact and this company needs investigated or there needs to be an investigation into people portraying themselves as being from that company

      Business Response

      Date: 07/03/2023

      ***********************,
      We have received your complaint and it is important to us. Based on your complaint, The CBE Group (CBE) has ceased collection activity and the account has been returned to our client. You may contact the *** directly for further assistance.
      Sincerely,
      *************************
      CBE Compliance

    • Initial Complaint

      Date:06/29/2023

      Type:Order Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with ******* Communications. I do not have a contract with The CBE Group **** They did not provide me with the original contract as I requested.

      Business Response

      Date: 07/06/2023

      *************************,
      We have received your complaint and it is important to us.The CBE Group (CBE) submitted your dispute to our client, ********************** ****************** and requested that they provide us with debt validation. The validation was received and forwarded to you by mail on July 5,2023. Our records do not reflect that CBE had received any request for debt validation prior to receipt of your complaint. Based on your complaint, CBE has ceased collection activity on the account.
      Sincerely,
      *************************
      CBE Compliance

      Customer Answer

      Date: 07/10/2023

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *************************

    • Initial Complaint

      Date:06/29/2023

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with ******* Communications, I do not have a contract with CBE Group. They did not provide me with the original contract as requested.

      Business Response

      Date: 07/06/2023

      *********************,
      We have received your complaint and it is important to us.The CBE Group (CBE) submitted your dispute to our client, ******* Communications (Spectrum), and requested that they provide us with debt validation. The validation was received and forwarded to you by mail on June 29, 2023. Our records do not reflect that CBE has had any communication with you prior to receipt of your complaint. Based on your complaint, CBE has ceased collection activity on the account.
      Sincerely,
      *************************
      CBE Compliance

    • Initial Complaint

      Date:06/29/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Was reach by CBE GROUP by an auto dialer they didnt not follow federal debt collection guidelines set out by the ** government apparently all I had to do was give them my name and phone number no social security number to actually confirm it was me or date of birth I would like my number removed and the debt they are trying to collect be considered removed and nullified out due to lack or guidelines they follow set forth by the U.S government with the ******

      Business Response

      Date: 07/06/2023

      *********************,
      We have received your complaint and it is important to us.The CBE Group (CBE) has submitted your dispute to our client, ******* Wireless,and requested that they provide us with debt validation. Once the validation is received, it will be forwarded to you by mail. We reviewed our communication with you from June 28, 2023, and for your account type, the CBE agent can ask for your ******* PIN as part of the verification process. No further information regarding the account was disclosed or discussed. Based on your complaint, CBE has ceased collection activity on the account.
      Sincerely,
      *************************
      CBE Compliance

      Customer Answer

      Date: 07/10/2023

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *********************

    • Initial Complaint

      Date:06/28/2023

      Type:Order Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with ******* Communications. I do not have a contract with The CBE Group. They did not provide me with the original contract as requested.

      Business Response

      Date: 07/03/2023

      ******************************,
      We have received your complaint and it is important to us.The CBE Group (CBE) submitted your dispute to our client, ******* Communications (Spectrum), for review and requested that they provide us with debt validation. The validation was received and forwarded to you by mail on June 28, 2023. Based on your complaint, CBE has ceased collection efforts on the account.
      Sincerely,
      *************************
      CBE Compliance  

    • Initial Complaint

      Date:06/26/2023

      Type:Order Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with CHARTER COMMUNICATIONS LLC, I do not have a contract with ***************** SERVIC, they did not provide me with the original contract as i requested

      Business Response

      Date: 06/30/2023

      *************************,
      We have received your complaint and it is important to us. The CBE Group (CBE) submitted your dispute to our client, ********************** ****************** and requested that they provide us with debt validation. The validation was received and forwarded to you by mail on June 28, 2023. CBE does not have any relationship with ***************** SERVIC and based on your complaint, we have ceased collection activity on the account.
      Sincerely,
      *************************
      CBE Compliance 

    The C B E Group Inc is BBB Accredited.

    BBB accredited business seal

    This business has committed to upholding the BBB Standards for Trust.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.