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Business Profile

Collections Agencies

The C B E Group Inc

Headquarters

BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for The C B E Group Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 305 total complaints in the last 3 years.
    • 52 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/14/2023

      Type:Order Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with ******* Communications and do not have a contract with The CBE Group **** They did not provide me with the original contract as I requested.

      Business Response

      Date: 07/19/2023

      ***************************,
      We have received your complaint and it is important to us.The CBE Group (CBE) submitted your dispute to our client, ********************** ****************** and requested that they provide us with debt validation. The validation was received and forwarded to you by mail on July 18, 2023. Based on your complaint, CBE has ceased collection activity on the account.
      Sincerely,
      *************************
      CBE Compliance

      Customer Answer

      Date: 07/24/2023

       
      Complaint: 20319486

      I am rejecting this response because: I would like clarification, does ceasing collection mean The CBE Group requested the account be deleted from my credit reports with Experian, Transunion, and Equifax. If not please have the CRAs delete the account. The ********************** is reporting this account and I would like it removed. If you have requested the account to be removed then I accept the response.

      Sincerely,

      ***************************

      Business Response

      Date: 07/25/2023

      ***************************,
      A request for removal of our tradeline from the three major credit bureaus (Equifax, Experian, & TransUnion) was sent on or around July 16, 2023. However, CBE does not control the length of time in which it takes the credit bureaus to process our request.
      Sincerely,
      *************************
      CBE Compliance

      Customer Answer

      Date: 07/26/2023

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***************************

    • Initial Complaint

      Date:07/14/2023

      Type:Order Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with ******* Communications. I do not have a contract with CBE Group ***** they did not provide me with the original contract as I requested.

      Business Response

      Date: 07/18/2023

      *******************************,
      We have received your complaint and it is important to us. The CBE Group (CBE) submitted your dispute to our client, ******* Communications, for review and asked that they provide us with debt validation. The validation was received and forwarded to you by mail on July 14, 2023. Our records do not reflect that CBE had received any dispute or request of validation prior to receipt of this complaint. Based on your complaint, CBE has ceased collection activity on the account.
      Sincerely,
      *************************
      CBE Compliance

    • Initial Complaint

      Date:07/14/2023

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with 01 CHARTER COMMUNICATIONS, i do not have a contract with THE CBE GROUP ****FORMER, the did not provide me with the original contract as i requested

      Business Response

      Date: 07/19/2023

      ***********************,
      The CBE Group (CBE) has received your complaint and it is important to us. We have forwarded your dispute to our client, ******* Communications, for review. The account in question was returned to our client on February 1, 2021 and CBE is no longer handling the matter. A request for removal of our tradeline from the three major credit bureaus (Experian,Equifax, & TransUnion) was submitted on or around February 7, 2021. Please contact ******* Communications directly with any further inquiry.
      Sincerely,
      *************************
      CBE Compliance

    • Initial Complaint

      Date:07/11/2023

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with CBE Group I do not have a contract with CBE group they did not provide me with the original contract as requested

      Business Response

      Date: 07/18/2023

      ***********************,
      We have received your complaint and it is important to us. The CBE Group (CBE) has submitted your dispute to our client, *********** &Electric Company (PGE) for review. The account in question was reported as paid-in-full based on the payment made on March 7, 2022. Based on your complaint,CBE has requested for removal of our tradeline from the three major credit bureaus (Equifax, Experian, & TransUnion).
      Sincerely,
      *************************
      CBE Compliance

    • Initial Complaint

      Date:07/11/2023

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with MIDAMERICAN ENERGY COMPANY. I do not have a contract with THE CBE GROUP ****FORMER. They did not provide me with the original contract as requested.

      Business Response

      Date: 07/18/2023

      ***********************,
      We have received your complaint and it is important to us. The CBE Group (CBE) has submitted your dispute to our client, MidAmerican Energy,and requested that they provide us with debt validation. Once the validation is received it will be forwarded to you by mail. Our records do not reflect that CBE had received any dispute or request for validation prior to receipt of this complaint. Based on your complaint, CBE has ceased collection activity on the account.
      Sincerely,
      *************************
      CBE Compliance

      Customer Answer

      Date: 07/18/2023

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***********************

    • Initial Complaint

      Date:07/10/2023

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with charter communications, I do not have a contract with the CBE group, they did not provide me with the original contract as I requested

      Business Response

      Date: 07/18/2023

      ***************************,
      We have received your complaint and it is important to us. The CBE Group (CBE) submitted your dispute to our client, ********************** ****************** and requested that they provide us with debt validation. The validation was received and forwarded to you by mail on July 12, 2023. Our records do not show that CBE had received any dispute or request for validation prior to receipt of this complaint. Based on your complaint, CBE has ceased collection activity on the account.
      Sincerely,
      *************************
      CBE Compliance

    • Initial Complaint

      Date:07/05/2023

      Type:Order Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable with this debt with CBE Group. I do not have a contract with CBE Group.Also, they did not provide me with the original contract as I have requested.

      Business Response

      Date: 07/12/2023

      *********************************,
      We have received your complaint and it is important to us. The CBE Group (CBE) submitted your dispute to our client, ********************** ****************** and asked that they provide us with debt validation. The validation was received and forwarded to you by mail on July 11, 2023. Our records do not reflect that CBE had received any dispute or request for validation prior to receipt of this complaint. Based on your complaint, CBE has ceased collection activity on the account.
      Sincerely,
      *************************
      CBE Compliance

    • Initial Complaint

      Date:07/05/2023

      Type:Order Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Im not liable for this debt with charter communications, I do not have a contract with The C B E Group Inc, they did not provide me with the original contract as I requested.

      Business Response

      Date: 07/12/2023

      **********************************,
      We have received your complaint and it is important to us.The CBE Group (CBE) submitted your dispute to our client, ******* Communications (Spectrum), and asked that they provide us with debt validation. The validation was received and forwarded to you by mail on July 6, 2023. Our records do not show that CBE had received any request for validation prior to receipt this complaint. Upon receipt, CBE ceased collection activity on the account.
      Sincerely,
      *************************
      CBE Compliance 

    • Initial Complaint

      Date:07/05/2023

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I moved away many years ago and just checked my credit reports and found your company listed on my report (Account number ***********. I have no knowledge of any account or debt with you. You need to either validate this debt or remove it from all 3 CRAs (Equifax, Experian, and TransUnion).

      Business Response

      Date: 07/12/2023

      *********************,
      We have received your complaint and it is important to us.The CBE Group (CBE) has submitted your dispute to our client, *********** &Electric Company (PGE), and requested that they provide us with debt validation.Once the validation is received it will be forwarded to you by mail. Based on your complaint, CBE has ceased collection activity on the account.
      Sincerely,
      *************************
      CBE Compliance 

    • Initial Complaint

      Date:07/05/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had a rep from CBE group contact me regarding my DTE bill. I settled with them and made payments until it was paid off. I even called DTE to make sure this was an accredited Business they said yes. After paying the bill in full (I have bank statements to prove I did) they didn't tell DTE I paid it off and when I called CBE Group to find out what was going on they told me they would send me a conformation email and never did. I then contacted DTE back who already sold my debt to another agency. When I tried calling CBE group back they had no record of me, my debt or me paying it off. Yet my bank statements say otherwise and here I am 3k in the whole and about to have no electric

      Business Response

      Date: 07/13/2023

      *****************************,
      We have received your complaint and it is important to us.The CBE Group (CBE) has reviewed your dispute and the account placed in our office for third party collection. We have reached out to our client for clarification on this matter and have not yet received a response. As soon as we have heard back from them, I can forward a more detailed explanation to you by email at the address provided in your complaint. It appears that when you attempted to contact our office you reached the wrong department, and we apologize for any confusion or miscommunication.
      Sincerely,
      *************************
      CBE Compliance

    The C B E Group Inc is BBB Accredited.

    BBB accredited business seal

    This business has committed to upholding the BBB Standards for Trust.

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