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Business Profile

Collections Agencies

The C B E Group Inc

Headquarters

BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for The C B E Group Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 281 total complaints in the last 3 years.
    • 50 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/17/2023

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received a collections call from one *********************** claiming I owed $161.86 to ******* for a billing period from May 7th to May 23rd. They claimed my account number was ***************. I have no such account with *******; I have another service provider for my phone. I thought I was being scammed until I have since received a few more calls and I have determined this company is legitimate.

      Business Response

      Date: 07/20/2023

      *****************************,
      We have received your complaint and it is important to us. The CBE Group (CBE) has submitted your dispute to our client, ******* Wireless, for review and requested that they provide us with debt validation. The validation was sent to you by mail on July 17, 2023. CBE is not a data furnisher for our client and the account was not reported to any credit bureau by our organization. Based on your complaint, CBE has ceased collection activity on the account.
      Sincerely,
      *************************
      CBE Compliance

      Customer Answer

      Date: 07/24/2023

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********.  I will state that as of the date of this reading, I received no validation in the mail from ******* Wireless, leaving me with unfortunately no answers as to the validity of the debt.

      Sincerely,

      *****************************

    • Initial Complaint

      Date:07/17/2023

      Type:Order Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I'm not liable for the Debt with ******* Communications. I do not have a contract with CBE GROUP, they did not provide me with the original contract as I requested.

      Business Response

      Date: 07/20/2023

      *********************,
      We have received your complaint and it is important to us. The CBE Group (CBE) has submitted your dispute to our client, ******* Communications, for review and requested that they provide us with debt validation. Once the validation is received it will be forwarded to you by mail. Based on your complaint, CBE has ceased collection efforts on the account.
      Sincerely,
      *************************
      CBE Compliance

      Customer Answer

      Date: 07/24/2023

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *********************

    • Initial Complaint

      Date:07/17/2023

      Type:Order Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with ******* Communications. I do not have a contract with CBE GROUP, they did not provide me the original contract as requested.

      Business Response

      Date: 07/20/2023

      *******************************,
      We have received your complaint and it is important to us. The CBE Group (CBE) submitted your dispute to our client, ********************** ****************** and requested that they provide us with debt validation. The validation was received and forwarded to you by mail on July 19, 2023. Our records do not reflect that CBE had received any dispute or request for validation prior to receipt of this complaint. Based on your complaint, CBE has terminated collection activity on the account.
      Sincerely,
      *************************
      CBE Compliance

    • Initial Complaint

      Date:07/17/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I made a purchase for 4 iphones on April 11th and never got my order, ******* cancelled the lines out and properly provided me a refund for my deposit. Going forward I got emails stating that I owe $318.76 as an outstanding balance. How could that be when I ******* refunded my order and closed the lines out? Unless someone did not do something properly, this needs to be fixed asap

      Business Response

      Date: 07/20/2023

      *************************,
      We have received your complaint and it is important to us. Upon receipt, The CBE Group (CBE) submitted your dispute to our client, ******* Wireless, for review and ceased collection activity on the account. On July *******, CBE received notification from our client that the account balance had been corrected and adjusted to $0.00. CBE is not a data furnisher for our client and the account was not reported to any credit bureau by our organization.
      Sincerely,
      *************************
      CBE Compliance

    • Initial Complaint

      Date:07/17/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Please refer back to my old complaint #******** against ******** after fighting for my refund for the iphones I never received I kept getting emails saying I have a bill, but for $0.00, this happened up until July, then I got another email saying they will attempt to collect a payment for an outstanding balance of $214.14. I call ******* and they confirm the account is closed but somehow still getting billed, vzw then tells me to call the third party collections company CBE, I call CBE and they have no record of my phones never being received and accounts being closed. So now Im stuck with owing *******/CBE $214.14 for lines I dont even have. Please communicate with each other to have this removed

      Business Response

      Date: 07/21/2023

      *********************,
      We have received your complaint and it is important to us.The CBE Group (CBE) has researched our records and we are not able to locate any account based on the information provided in your complaint or attached documents. We were also unable to find record of any phone communication with the number provided, **************. Please contact ******* again to verify that CBE is the correct company that you need to reach.
      Sincerely,
      *************************
      CBE Compliance

    • Initial Complaint

      Date:07/14/2023

      Type:Order Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with ******* Communications and do not have a contract with The CBE Group **** They did not provide me with the original contract as I requested.

      Business Response

      Date: 07/19/2023

      ***************************,
      We have received your complaint and it is important to us.The CBE Group (CBE) submitted your dispute to our client, ********************** ****************** and requested that they provide us with debt validation. The validation was received and forwarded to you by mail on July 18, 2023. Based on your complaint, CBE has ceased collection activity on the account.
      Sincerely,
      *************************
      CBE Compliance

      Customer Answer

      Date: 07/24/2023

       
      Complaint: 20319486

      I am rejecting this response because: I would like clarification, does ceasing collection mean The CBE Group requested the account be deleted from my credit reports with Experian, Transunion, and Equifax. If not please have the CRAs delete the account. The ********************** is reporting this account and I would like it removed. If you have requested the account to be removed then I accept the response.

      Sincerely,

      ***************************

      Business Response

      Date: 07/25/2023

      ***************************,
      A request for removal of our tradeline from the three major credit bureaus (Equifax, Experian, & TransUnion) was sent on or around July 16, 2023. However, CBE does not control the length of time in which it takes the credit bureaus to process our request.
      Sincerely,
      *************************
      CBE Compliance

      Customer Answer

      Date: 07/26/2023

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***************************

    • Initial Complaint

      Date:07/14/2023

      Type:Order Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with ******* Communications. I do not have a contract with CBE Group ***** they did not provide me with the original contract as I requested.

      Business Response

      Date: 07/18/2023

      *******************************,
      We have received your complaint and it is important to us. The CBE Group (CBE) submitted your dispute to our client, ******* Communications, for review and asked that they provide us with debt validation. The validation was received and forwarded to you by mail on July 14, 2023. Our records do not reflect that CBE had received any dispute or request of validation prior to receipt of this complaint. Based on your complaint, CBE has ceased collection activity on the account.
      Sincerely,
      *************************
      CBE Compliance

    • Initial Complaint

      Date:07/14/2023

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with 01 CHARTER COMMUNICATIONS, i do not have a contract with THE CBE GROUP ****FORMER, the did not provide me with the original contract as i requested

      Business Response

      Date: 07/19/2023

      ***********************,
      The CBE Group (CBE) has received your complaint and it is important to us. We have forwarded your dispute to our client, ******* Communications, for review. The account in question was returned to our client on February 1, 2021 and CBE is no longer handling the matter. A request for removal of our tradeline from the three major credit bureaus (Experian,Equifax, & TransUnion) was submitted on or around February 7, 2021. Please contact ******* Communications directly with any further inquiry.
      Sincerely,
      *************************
      CBE Compliance

    • Initial Complaint

      Date:07/11/2023

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with CBE Group I do not have a contract with CBE group they did not provide me with the original contract as requested

      Business Response

      Date: 07/18/2023

      ***********************,
      We have received your complaint and it is important to us. The CBE Group (CBE) has submitted your dispute to our client, *********** &Electric Company (PGE) for review. The account in question was reported as paid-in-full based on the payment made on March 7, 2022. Based on your complaint,CBE has requested for removal of our tradeline from the three major credit bureaus (Equifax, Experian, & TransUnion).
      Sincerely,
      *************************
      CBE Compliance

    • Initial Complaint

      Date:07/11/2023

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with MIDAMERICAN ENERGY COMPANY. I do not have a contract with THE CBE GROUP ****FORMER. They did not provide me with the original contract as requested.

      Business Response

      Date: 07/18/2023

      ***********************,
      We have received your complaint and it is important to us. The CBE Group (CBE) has submitted your dispute to our client, MidAmerican Energy,and requested that they provide us with debt validation. Once the validation is received it will be forwarded to you by mail. Our records do not reflect that CBE had received any dispute or request for validation prior to receipt of this complaint. Based on your complaint, CBE has ceased collection activity on the account.
      Sincerely,
      *************************
      CBE Compliance

      Customer Answer

      Date: 07/18/2023

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***********************

    The C B E Group Inc is BBB Accredited.

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