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Business Profile

Collections Agencies

The C B E Group Inc

Headquarters

BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for The C B E Group Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 305 total complaints in the last 3 years.
    • 52 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/24/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We had been a customer with ******* / Alltel since ****. Well last year, we started having service issues that ******* could not fix, so they offered to let me out of the contract for the phone and watch that was under contract payments, and that there would be no money owed, just return the two devices. Ok, so they didn't want me to take devices to a store, they were going to send me a " return kit"..... never got it , called for over a month .. so I was finally told by ******* where I could mail the devices in myself, since they couldn't seem to do what they said. Mailed devices to address given on 3/2/23, have tracking number and all that good stuff. The following month, got a bill for the phone and watch, so I called of course, and give them all the info and , yes yes, we have it in warehouse, just waiting on the return to be completed. And that I should not receive another bill.... well guess what, I did.... and have received a bill for over a thousand, every single month since! I have called so many times and was told the SAME **** THING EACH TIME. Except! as of this month, they don't know where the devices are, and that they can't verify my tracking number because it's over a HUNDRED AND TWENTY DAYS OLD.... So now we're somehow fixing to get screwed for this bill and I'm not letting this happen. It's not right, *** this is not my fault! I was told month after month, that it was in process, that they had the devices, and was showing in there system as RECEIVED! And now they have no record of it...... HOWS THAT POSSIBLE!?And Yesterday and today, I have called to speak with a supervisor and guess what, not available, and i was asked if I could call back again tomorrow.....

      Business Response

      Date: 08/01/2023

      *************************,
      We have received your complaint and it is important to us. The CBE Group (CBE) has submitted your dispute to our client, ******* Wireless, for review and requested that debt validation be provided to you. Once the validation is received, it will be forwarded to you by mail. As a third-party agency, CBE is not able to address any portion of your complaint directed towards our client. Based on your complaint, CBE has ceased collection activity on the account.
      Sincerely,
      *************************
      CBE Compliance

      Customer Answer

      Date: 08/01/2023

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *************************

    • Initial Complaint

      Date:07/18/2023

      Type:Order Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with charter communications, I do not have a contract with CBS GROUP, they did not provide me with the original contract as I requested.

      Business Response

      Date: 07/21/2023

      *************************,
      We have received your complaint and it is important to us.The CBE Group (CBE) submitted your dispute to our client, ******* Communications, and requested that they provide us with debt validation. The validation was received and forwarded to you by mail on July 19, 2023. Our records do not show that CBE had received any dispute or request for validation prior to receipt of this complaint. Based on your complaint, CBE has ceased collection activity on the account.
      Sincerely,
      *************************
      CBE Compliance

    • Initial Complaint

      Date:07/18/2023

      Type:Order Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with ******* Communications, I do not have a contract with The CBE group **** They did not provide me with the original contract as I requested.

      Business Response

      Date: 07/21/2023

      ***************************,
      We have received your complaint and it is important to us.The CBE Group (CBE) submitted your dispute to our client, ********************** ****************** and requested that they provide us with debt validation. The validation was received and forwarded to you by mail on July 19, 2023. Our records do not reflect that CBE had received any dispute or request for validation prior to receipt of this complaint. Based on your complaint, CBE has ceased collection efforts on the account.
      Sincerely,
      *************************
      CBE Compliance

    • Initial Complaint

      Date:07/18/2023

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company calls repeatedly multiple times a day, and when I answer the phone no one is there, when I call the number back they want me to provide my personal iformation to verify a debt, to which I told them they should already have my personal information if they have a debt I owe and they refuse to say anything and say " I'll mark your account" and hang up. Then the entire thing repeats day after day.

      Business Response

      Date: 07/21/2023

      **************************,
      We have received your complaint and it is important to us.The CBE Group (CBE) has reviewed your complaint and our records regarding phone call attempts to the number provided, **************. Our records show that CBE made a total of 4 call attempts (July 7, July 12, July 14, and July 17) to reach you at **************, in regards to a personal business matter being handled in our office. In an effort to protect against unauthorized disclosure of personal information to third parties, CBE requires its employees confirm certain pieces of demographic and/or personally identifiable information prior to providing the called party with any specific explanation of the purpose of our call. If someone is not comfortable confirming and/or providing the requested information, we are unable to disclose the personal business purpose for which we are calling. Upon your request, CBE has taken measures to prevent any future calls to the phone number **************.
      Sincerely,
      *************************
      CBE Compliance

    • Initial Complaint

      Date:07/17/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      CBE group has contacted me about **** debt from when I was a minor. I have paid this. However I want to know if this is on my credit score, though I was a minor when it happened. If it is on my credit score, I need help. I was a minor and per the ****** it is illegal to have that debt on my credit and for the *** to be contacting me. If this is on my credit, we will be suing because I was legally not allowed to sell on **** and they did not check for my age.

      Business Response

      Date: 07/20/2023

      *********************************,
      We have received your complaint and it is important to us. The CBE Group (CBE) is not a data furnisher for our client, ********** and the account was not reported to any credit bureau by our organization. The payment referenced in your complaint was applied to the balance on July 19, 2023 and the account is paid in full.
      Sincerely,
      *************************
      CBE Compliance

    • Initial Complaint

      Date:07/17/2023

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received a collections call from one *********************** claiming I owed $161.86 to ******* for a billing period from May 7th to May 23rd. They claimed my account number was ***************. I have no such account with *******; I have another service provider for my phone. I thought I was being scammed until I have since received a few more calls and I have determined this company is legitimate.

      Business Response

      Date: 07/20/2023

      *****************************,
      We have received your complaint and it is important to us. The CBE Group (CBE) has submitted your dispute to our client, ******* Wireless, for review and requested that they provide us with debt validation. The validation was sent to you by mail on July 17, 2023. CBE is not a data furnisher for our client and the account was not reported to any credit bureau by our organization. Based on your complaint, CBE has ceased collection activity on the account.
      Sincerely,
      *************************
      CBE Compliance

      Customer Answer

      Date: 07/24/2023

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********.  I will state that as of the date of this reading, I received no validation in the mail from ******* Wireless, leaving me with unfortunately no answers as to the validity of the debt.

      Sincerely,

      *****************************

    • Initial Complaint

      Date:07/17/2023

      Type:Order Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I'm not liable for the Debt with ******* Communications. I do not have a contract with CBE GROUP, they did not provide me with the original contract as I requested.

      Business Response

      Date: 07/20/2023

      *********************,
      We have received your complaint and it is important to us. The CBE Group (CBE) has submitted your dispute to our client, ******* Communications, for review and requested that they provide us with debt validation. Once the validation is received it will be forwarded to you by mail. Based on your complaint, CBE has ceased collection efforts on the account.
      Sincerely,
      *************************
      CBE Compliance

      Customer Answer

      Date: 07/24/2023

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *********************

    • Initial Complaint

      Date:07/17/2023

      Type:Order Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with ******* Communications. I do not have a contract with CBE GROUP, they did not provide me the original contract as requested.

      Business Response

      Date: 07/20/2023

      *******************************,
      We have received your complaint and it is important to us. The CBE Group (CBE) submitted your dispute to our client, ********************** ****************** and requested that they provide us with debt validation. The validation was received and forwarded to you by mail on July 19, 2023. Our records do not reflect that CBE had received any dispute or request for validation prior to receipt of this complaint. Based on your complaint, CBE has terminated collection activity on the account.
      Sincerely,
      *************************
      CBE Compliance

    • Initial Complaint

      Date:07/17/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I made a purchase for 4 iphones on April 11th and never got my order, ******* cancelled the lines out and properly provided me a refund for my deposit. Going forward I got emails stating that I owe $318.76 as an outstanding balance. How could that be when I ******* refunded my order and closed the lines out? Unless someone did not do something properly, this needs to be fixed asap

      Business Response

      Date: 07/20/2023

      *************************,
      We have received your complaint and it is important to us. Upon receipt, The CBE Group (CBE) submitted your dispute to our client, ******* Wireless, for review and ceased collection activity on the account. On July *******, CBE received notification from our client that the account balance had been corrected and adjusted to $0.00. CBE is not a data furnisher for our client and the account was not reported to any credit bureau by our organization.
      Sincerely,
      *************************
      CBE Compliance

    • Initial Complaint

      Date:07/17/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Please refer back to my old complaint #******** against ******** after fighting for my refund for the iphones I never received I kept getting emails saying I have a bill, but for $0.00, this happened up until July, then I got another email saying they will attempt to collect a payment for an outstanding balance of $214.14. I call ******* and they confirm the account is closed but somehow still getting billed, vzw then tells me to call the third party collections company CBE, I call CBE and they have no record of my phones never being received and accounts being closed. So now Im stuck with owing *******/CBE $214.14 for lines I dont even have. Please communicate with each other to have this removed

      Business Response

      Date: 07/21/2023

      *********************,
      We have received your complaint and it is important to us.The CBE Group (CBE) has researched our records and we are not able to locate any account based on the information provided in your complaint or attached documents. We were also unable to find record of any phone communication with the number provided, **************. Please contact ******* again to verify that CBE is the correct company that you need to reach.
      Sincerely,
      *************************
      CBE Compliance

    The C B E Group Inc is BBB Accredited.

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    This business has committed to upholding the BBB Standards for Trust.

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