Complaints

This profile includes complaints for The C B E Group Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  The C B E Group Inc

  1309 Technology Pkwy Cedar Falls, IA 50613-6976

  
• 

  The C B E Group Inc

  PO Box 900 Waterloo, IA 50704-0900

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/22/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a notice that I have a collection from CBE GROUP on my credit report. It says it was opened on 06/28/2023 for $160.00 with account number starting in ********** that I am not aware of nor am I responsible for. I never went into business with this company or signed any agreements with them so they should not be reporting anything on my credit. This is a violation of my rights as a consumer according to the **** and FDCPA.I would like for this collection to be removed asap or I will file a CFPB and FTC report.

  Business Response

  Date: 08/25/2023

  ***************************,
  We have received your complaint and it is important to us. The CBE Group (CBE) submitted your dispute to our client, ******* Communications (Spectrum), and requested that they provide us with debt validation. The validation was received and forwarded to you by mail on August 23, 2023. Based on your complaint,CBE has ceased collection activity on the account.
  Sincerely,
  *************************
  CBE Compliance

• Initial Complaint

  Date:08/21/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This complaint is against THE CBE GROUP PO BOX 126 ********, ** *****. I have no contract with this 3rd party debt collector. They also never notified me in writing and if they did please provide evidence that you notified me before parking this on my consumer reports without my consent. You are in violation of the ***** if this account isn't removed from my consumer reports I will pursue suit and remedy to a federally protected consumer. Account number listed on my consumer report is **********. I have never done business with CHARTER COMMUICATIONS delete this from my consumer reports. I am also questioning the account balance listed own my consumer report shows $394 but why is the original balance $393?I also have the right to privacy I need this deleted/ removed because I never gave you consent. You are also reporting inaccurate and incomplete information why are there payment terms of 1 month on this collection account but the name of THE CBE GROUP?If this is a collection account how can you put a status of "COLLECTION ACCOUNT. $394 past due as of Jul 2023"? I have never opened an account with THE ********************** remove and delete this immediately.Why is there a date opened? I have never opened an account with THE ********************** and if I have where is the evidence that gives you the right to report this on my consumer report? DELETE/ REMOVE.

  Business Response

  Date: 08/29/2023

  ***********************,
  We have received your complaint and it is important to us. The CBE Group (CBE) has reviewed your dispute and the account placed in our office for on May 27, 2023, by our client, ******* Communications. Our records show that CBE sent you an initial notice letter by mail on or around May 29, 2023,at the address provided in your complaint. To date, CBE has not received any notice that the mailing was undeliverable. Upon receipt, CBE forwarded your dispute to our client and asked that they provide us with validation. The validation was received and forwarded to you by mail on August 22, 2023. You also raised a question regarding a $1 dollar difference in the reported account balance that appears on your consumer credit report. While you noted that the reported amount was either $393 or $394, that apparent inconsistency is due to a varied rounding logic that was applied during the reporting process. The precise amount, along with other account information, can be located in the letter CBE mailed to you on or around May 29, 2023. Based on your complaint, CBE has requested for deletion of our tradeline from the three major credit repositories (Equifax,Experian, & TransUnion).
  Sincerely,
  *************************
  CBE Compliance

• Initial Complaint

  Date:08/17/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My 12 year old son has been receiving calls from CBE group in Iowa. He gave me the phone today and they would not tell me what they wanted or how they had his information. They had his full name, our home address and his phone number. He is a minor and when I told them, they would not give me any information about how they had his information. I called the number again myself, spoke to a supervisor who again would not give me any information despite the fact they had a minors private information and address. This is a violation, and as it is involving a 12 year old boy, it needs to be addressed.

  Business Response

  Date: 08/25/2023

  *************************,
  We have received your complaint and it is important to us. The CBE Group (CBE) has carefully reviewed our records and the phone calls that you have referenced. CBE was attempting to reach ****** ***********, regarding an account placed in our office by our client, ********** on July 12, 2023. We forwarded your complaint to our client for review and the account saltstaetterwas subsequently suspended for underage user. In an effort to protect against unauthorized disclosure of personal information to third parties, CBE requires its employees confirm certain pieces of demographic and/or personally identifiable information prior to providing the called party with any specific explanation of the purpose of our call. If someone is not comfortable confirming and/or providing the requested information, we are unable to disclose the personal business purpose for which we are calling. The account has been returned to our client and we have taken measures to prevent any future phone calls to **************. No date of birth was provided by our client, and we apologize for the inconvenience.eBay can be reached directly if you have any further inquiry.
  Sincerely,
  *************************
  CBE Compliance

• Initial Complaint

  Date:08/16/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I never received a call from company until signed for a insurance quote, the called 3 times a day. I answered once and told the to stop calling me. Since then they continue to call 3 times a day and when I answer there is a noise in the background and they just hang up and give no response. When I call the number back at ************ it just goes to a voice-mail everytime.

  Business Response

  Date: 08/18/2023

  *************************************,
  We have received your complaint and it is important to us.The CBE Group (CBE) has reviewed our records and we do not show we have made any phone call attempts to the number provided in your complaint, *************. If there is another number that CBE is calling or any further information you can provide, please send it to me by email at ****************************** so that the matter can be further investigated.
  Sincerely,
  *************************
  CBE Compliance 

  Customer Answer

  Date: 08/20/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I have sent u verification of the phone number and times 
  
  Sincerely,
  
  *************************************

• Initial Complaint

  Date:08/11/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Been receiving phone calls from CBE Group, ************ for a person named *************************. I am not *************************. Please stop calling my number *************).

  Business Response

  Date: 08/18/2023

  *************,
  We have received your complaint and it is important to us.The CBE Group (CBE) was calling the phone number that you provided in your complaint, **************, in an attempt to reach another individual. Upon receipt of your complaint, CBE took measures to prevent any future phone calls to the number **************. We apologize to you for the inconvenience.  
  Sincerely,
  *************************
  CBE Compliance 

• Initial Complaint

  Date:08/03/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Started receiving calls from CBE. Went to website to inquire about possible debt. After submitting SSN/phone number, found amount of $5,570.84 for ******* Communications. I have never had an account or service with *******. CBE will not provide an other info.

  Business Response

  Date: 08/10/2023

  *****************************,
  We have received your complaint and it is important to us.The CBE Group (CBE) submitted your dispute to our client, ********************** ****************** and requested that they provide us with debt validation. The validation was received and forwarded to you by mail on August 8, 2023. Our records do not reflect that CBE had received any dispute or request for validation prior to receipt of this complaint and your dispute submitted through our web portal on August 3, 2023. Based on your complaint,CBE has ceased collection activity on the account.
  Sincerely,
  *************************
  CBE Compliance

• Initial Complaint

  Date:07/31/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The CBE group *** put collection on my credit reports without my knowledge and in doing so, this violated the ***** Collection Practice by placing a collection account on my credit report without sending a letter to me. I request that The CBE group ***, verify the following information. 1. Full original Account Number 2. Date original Account was opened 3. Any written agreements between myself and the original creditor stating this debt is owed 4. Full account summary and itemized calculation of alleged debt 5. Date of the first delinquency 6. Dates and times of any phone calls made and to what number in attempt to contact me concerning the alleged debt before it was reported to an agency, and so proving that these calls were made in the times governed by ***** law. If The CBE group *** is unable to provide the above identifying account information, this account must be deleted from all CRAs. The CBE group *** also failed to follow ***** by not sending a letter giving the consumer time to dispute or validate the alleged debt within the allowed 30-day time frame that is allowed by law.

  Business Response

  Date: 08/08/2023

  *******************************,
  We have received your complaint and it is important to us.The CBE Group (CBE) has reviewed your complaint and the account placed in our office for collection on April 3, 2023 by our client, ********************** ****************** Upon receipt, we forwarded your dispute our client, and asked that they provide us with debt validation. The validation was received and forwarded to you by mail on August 3, 2023. Our records show that on April 6, 2023, CBE sent an initial notice to you by email to ***************************,which was provided by our client, and we show that the email was opened. Based on your complaint, CBE has ceased collection activity on the account.
  Sincerely,
  *************************
  CBE Compliance

• Initial Complaint

  Date:07/27/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I receive multiple calls from this business everyday despite filing a dispute and trying to work out the debt they claim I owe. I try blocking their number and a few minutes later I get a call again from a new number they have.

  Business Response

  Date: 08/03/2023

  *********************,
  We have received your complaint and it is important to us. The CBE Group (CBE) has reviewed your dispute and the account placed in our office for third-party collection on June 8, 2023, by our client, Charter Communications.Our records show that on July 27, 2023, CBE received a dispute of the debt though Equifax. In response, CBE ceased collection activity on the account, and we submitted a request for removal of our tradeline from the three major credit bureaus (Equifax,Experian, & TransUnion). In regard to the phone call attempts to the number **************, we show that CBE never made more than 1 call attempt in any given day, and we do not show that CBE made more than 7 call attempts in any 7-day period that we were trying to reach you. Based on your complaint, CBE has taken measures to prevent any future phone calls from being made to **************.
  Sincerely,
  *************************
  CBE Compliance

• Initial Complaint

  Date:07/25/2023

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with ******* Communications. I do not have a contract with CBE GROUP,they did not provide me with the original contract as I requested.

  Business Response

  Date: 08/01/2023

  *********************************,
  We have received your complaint and it is important to us. The CBE Group (CBE) has submitted your dispute to our client, ********************** ****************** and requested that the provide us with debt validation. The validation was received and forwarded to you by mail on July 26, 2023. Our records do not show that CBE had received any dispute or request for validation prior to receipt of this complaint. Based on your complaint, CBE has ceased collection activity on the account.
  Sincerely,
  *************************
  CBE Compliance

• Initial Complaint

  Date:07/25/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with ******* Communications, I do not have a contract with CBE GROUP. They did not provide me with the original contract as requested. As another desired resolution I demand this account to be removed from my credit report.

  Business Response

  Date: 08/01/2023

  *********************,
  We have received your complaint and it is important to us. Unfortunately,The CBE Group (CBE) was unable to locate any records based on the information provided in your complaint (First/Last Name, State, Zip, Phone Number, and Email).If you have any further identifying information, such as an account number, it can be emailed to ******************************* and we will further investigate your complaint.  
  Sincerely,
  *************************
  CBE Compliance