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Business Profile

Collections Agencies

The C B E Group Inc

Headquarters

BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for The C B E Group Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 305 total complaints in the last 3 years.
    • 52 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/03/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Started receiving calls from CBE. Went to website to inquire about possible debt. After submitting SSN/phone number, found amount of $5,570.84 for ******* Communications. I have never had an account or service with *******. CBE will not provide an other info.

      Business Response

      Date: 08/10/2023

      *****************************,
      We have received your complaint and it is important to us.The CBE Group (CBE) submitted your dispute to our client, ********************** ****************** and requested that they provide us with debt validation. The validation was received and forwarded to you by mail on August 8, 2023. Our records do not reflect that CBE had received any dispute or request for validation prior to receipt of this complaint and your dispute submitted through our web portal on August 3, 2023. Based on your complaint,CBE has ceased collection activity on the account.
      Sincerely,
      *************************
      CBE Compliance

    • Initial Complaint

      Date:07/31/2023

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The CBE group *** put collection on my credit reports without my knowledge and in doing so, this violated the ***** Collection Practice by placing a collection account on my credit report without sending a letter to me. I request that The CBE group ***, verify the following information. 1. Full original Account Number 2. Date original Account was opened 3. Any written agreements between myself and the original creditor stating this debt is owed 4. Full account summary and itemized calculation of alleged debt 5. Date of the first delinquency 6. Dates and times of any phone calls made and to what number in attempt to contact me concerning the alleged debt before it was reported to an agency, and so proving that these calls were made in the times governed by ***** law. If The CBE group *** is unable to provide the above identifying account information, this account must be deleted from all CRAs. The CBE group *** also failed to follow ***** by not sending a letter giving the consumer time to dispute or validate the alleged debt within the allowed 30-day time frame that is allowed by law.

      Business Response

      Date: 08/08/2023

      *******************************,
      We have received your complaint and it is important to us.The CBE Group (CBE) has reviewed your complaint and the account placed in our office for collection on April 3, 2023 by our client, ********************** ****************** Upon receipt, we forwarded your dispute our client, and asked that they provide us with debt validation. The validation was received and forwarded to you by mail on August 3, 2023. Our records show that on April 6, 2023, CBE sent an initial notice to you by email to ***************************,which was provided by our client, and we show that the email was opened. Based on your complaint, CBE has ceased collection activity on the account.
      Sincerely,
      *************************
      CBE Compliance

    • Initial Complaint

      Date:07/27/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I receive multiple calls from this business everyday despite filing a dispute and trying to work out the debt they claim I owe. I try blocking their number and a few minutes later I get a call again from a new number they have.

      Business Response

      Date: 08/03/2023

      *********************,
      We have received your complaint and it is important to us. The CBE Group (CBE) has reviewed your dispute and the account placed in our office for third-party collection on June 8, 2023, by our client, Charter Communications.Our records show that on July 27, 2023, CBE received a dispute of the debt though Equifax. In response, CBE ceased collection activity on the account, and we submitted a request for removal of our tradeline from the three major credit bureaus (Equifax,Experian, & TransUnion). In regard to the phone call attempts to the number **************, we show that CBE never made more than 1 call attempt in any given day, and we do not show that CBE made more than 7 call attempts in any 7-day period that we were trying to reach you. Based on your complaint, CBE has taken measures to prevent any future phone calls from being made to **************.
      Sincerely,
      *************************
      CBE Compliance

    • Initial Complaint

      Date:07/25/2023

      Type:Order Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with ******* Communications. I do not have a contract with CBE GROUP,they did not provide me with the original contract as I requested.

      Business Response

      Date: 08/01/2023

      *********************************,
      We have received your complaint and it is important to us. The CBE Group (CBE) has submitted your dispute to our client, ********************** ****************** and requested that the provide us with debt validation. The validation was received and forwarded to you by mail on July 26, 2023. Our records do not show that CBE had received any dispute or request for validation prior to receipt of this complaint. Based on your complaint, CBE has ceased collection activity on the account.
      Sincerely,
      *************************
      CBE Compliance

    • Initial Complaint

      Date:07/25/2023

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with ******* Communications, I do not have a contract with CBE GROUP. They did not provide me with the original contract as requested. As another desired resolution I demand this account to be removed from my credit report.

      Business Response

      Date: 08/01/2023

      *********************,
      We have received your complaint and it is important to us. Unfortunately,The CBE Group (CBE) was unable to locate any records based on the information provided in your complaint (First/Last Name, State, Zip, Phone Number, and Email).If you have any further identifying information, such as an account number, it can be emailed to ******************************* and we will further investigate your complaint.  
      Sincerely,
      *************************
      CBE Compliance

    • Initial Complaint

      Date:07/24/2023

      Type:Order Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Iam not liable for this debt with CBE group. I do not have a contract with CBE group, they did not provide me with the contract as I requested.

      Business Response

      Date: 08/01/2023

      ***********************,
      We have received your complaint and it is important to us.The CBE Group (CBE) submitted your dispute to our client, ******* Communications, and requested that they provide us with debt validation. The validation was received and forwarded to you by mail on July 25, 2023. Our records do not show that CBE had received any dispute or request for validation prior to receipt of this complaint. Based on your complaint, CBE has ceased collection activity on the account.
      Sincerely,
      *************************
      CBE Compliance

    • Initial Complaint

      Date:07/24/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      CBE Group called me trying to collect funds for a service (Spectrum ~ Charter) that I did not receive service for, in a state that I do not live in. They tried verifying my address, I repeatedly told them that I never lived in ******* and have never had this service, they told me I had to prove that I did not live in ******* by sending proof. When I asked if they could send me proof that they were not a scam I did not receive an e-mail nor a text message. I would like all content and communication erased from my file with the CBE Group. I do not carry ANY debt.

      Business Response

      Date: 08/01/2023

      ***************************,
      We have received your complaint and it is important to us.The CBE Group (CBE) submitted your dispute to our client, Charter Communications,for review and asked that they provide us with debt validation. The validation was received and forwarded to you by mail on July 25, 2023. Based on your complaint, CBE has terminated collection activity on the account, and we did not report this debt to any credit bureau. If you havent yet and wish to have this matter investigated further, please visit the following website provide by our client: ******************************************************************
      Sincerely,
      *************************
      CBE Compliance

    • Initial Complaint

      Date:07/24/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I do not owe this debt. I have contacted Spectrum many times and was told my account is paid in full. This is a bogus debt from 2021 and already corrected by spectrum. Seems like a scam to me

      Business Response

      Date: 08/01/2023

      ***************************,
      We have received your complaint and it is important to us.The CBE Group (CBE) submitted your dispute to our client, Charter Communications,for review and asked that they provide us with debt validation. The validation was received and forwarded to you by mail on July 25, 2023. Based on your complaint, CBE has terminated collection activity on the account.
      Sincerely,
      *************************
      CBE Compliance

      Customer Answer

      Date: 08/01/2023

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***************************

    • Initial Complaint

      Date:07/24/2023

      Type:Order Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt,with ******* Communications. I do not have a acontract with CBE Group **** They did not provide me with the original contract as i requested.

      Business Response

      Date: 08/01/2023

      ***************************,
      We have received your complaint and it is important to us.The CBE Group (CBE) submitted your dispute to our client, Charter Communications,and asked that they provide us with debt validation. The validation was received and forwarded to you by mail on July 26, 2023. Our records do not reflect that CBE had received any dispute or request for validation prior to receipt of this complaint. Based on your complaint, CBE has terminated collection activity on the account.
      Sincerely,
      *************************
      CBE Compliance

    • Initial Complaint

      Date:07/24/2023

      Type:Order Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I'm not liable for this debt with ******* communications, I do not have a contract with THE CBE GROUP **** they did not provide me with the original contract as I requested.

      Business Response

      Date: 08/01/2023

      *****************************,
      We have received your complaint and it is important to us.The CBE Group (CBE) submitted your dispute to our client, Charter Communications,and asked that they provide us with debt validation. The validation was received and forwarded to you by mail on July 26, 2023. Based on your complaint, CBE has terminated collection activity on the account.
      Sincerely,
      *************************
      CBE Compliance

    The C B E Group Inc is BBB Accredited.

    BBB accredited business seal

    This business has committed to upholding the BBB Standards for Trust.

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