Complaints

This profile includes complaints for The C B E Group Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  The C B E Group Inc

  1309 Technology Pkwy Cedar Falls, IA 50613-6976

  
• 

  The C B E Group Inc

  PO Box 900 Waterloo, IA 50704-0900

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/26/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Received a collections call from CBE Group for another individual with similar name. Second time this has occurred.

  Business Response

  Date: 09/28/2023

  ***********************,
  We have received your complaint and it is important to us. The CBE Group (CBE) was calling the phone number that you provided in your complaint, **************, in an attempt to reach another individual. Based on your complaint and our phone conversation with you on September 25, 2023, CBE has taken measures to prevent any future phone calls to the phone number **************. We apologize to you for the inconvenience.
  Sincerely,
  *************************
  CBE Compliance

• Initial Complaint

  Date:09/21/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  CBE filed collection that directly impacted my credit report. I called CBE and spoke to an agent about the matter. The agent was unable to find "my account" via name search or amount due. The agent wanted me to provide detailed personal information such as SSN which I declined. The original creditor is listed as ************ light and coke com". The creditor lists the account being open in August, 2023 and delinquent in September, 2023 in the amount of $2048. This company appears to be located in *********, *********. I am a ********** resident and have never lived out of **********. It appears the company is a utility. Account number listed **********.

  Business Response

  Date: 09/22/2023

  *********************************,
  We have received your complaint and it is important to us.The CBE Group (CBE) has carefully reviewed your dispute and the account placed in our office by our client, *********** Light and ************* In an effort to protect against unauthorized disclosure of personal information to third parties, CBE requires its employees confirm certain pieces of demographic and/or personally identifiable information prior to providing the called party with any specific explanation of the purpose of our call. If someone is not comfortable confirming or providing the requested information, we are unable to disclose the personal business purpose for which we are calling. Upon receipt, CBE forwarded your dispute to our client for review and requested that they provide us with debt validation. Once the validation is received, it will be forwarded to you by mail. Based on your complaint, CBE has ceased collection activity on the account. To have this matter further investigated, please reach out to our clients **************** at **************.
  Sincerely,
  *************************
  CBE Compliance

• Initial Complaint

  Date:09/20/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I&#**;m enclosing a copy of paperwork concerning a dispute my husband and I are having with ******* as our former cell phone provider.We discontinued our service with ******* on May 24, 2023. They continue to bill us as if we were still their customer. They have sent the claim to a collection agency which troubles ** greatly. We dealt with two ******* ******* stores and they insured us there would be no problem changing providers.We realize the collection agency is in **** but we thought you might be able to give us a suggestion of any other way could handle this. Our good credit name is very important to us.Thank you for any help you can give us. Sincerely,Additional Information:RE: ******* dispute Attached please find a copy of the collection notice we received. I&#**;ve also included a copy of the invoice/contract we signed with *************** when we changed our service provider from ******* to Xfinity. NOTE: the date of the change was May 24, 2023. On that date, we were no longer ******* customers.Xfinity explained to us that the industry standard is once a phone number moves from one provider to another, it flags the previous carrier of the change.For years we paid our ******* bill by automatic deduction from our checking account. We went to two different ******* stores in ******* ** and were assured there would be no problem once the change was made.On June 10, 2023 $128.60 was deducted by *******. We imagined that covered the part of May that we still had ******* (ending May 24th).We have called CBE twice. Each time we&#**;re given a different amount owed and there&#**;s no satisfaction when we inform you we are not ******* customers. My husband was actually asked for his social security number; which made no sense to us.The fact our credit has NEVER had a blemish, we are terribly upset by this, especially when the fault is with ********#**;s record keeping.

  Business Response

  Date: 09/26/2023

  **** and ***********************,
  We have received your complaint and it is important to us. The CBE Group (CBE) has submitted your dispute to our client, ******* Wireless, for review, however we did not receive any further documentation or attachment as referenced in your complaint. CBE asked that our client provide you with validation and it will be forwarded to you by mail once processed. Our records show that CBE had one verbal communication with you on July 31, 2023. Based on that call, the account was marked as disputed and collection activity was ceased. CBE is not a data furnisher for our client and the account was not reported to any credit bureau by our organization.
  Sincerely,
  *************************
  CBE Compliance

• Initial Complaint

  Date:09/19/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been trying to contact the business to pay off my collection, but there number is disconnected and I can not find a email to email anyone. Now I have a collection on my credit that I have no way of contacting them to get the issue resolved. Very unprofessional.

  Business Response

  Date: 09/21/2023

  Patical Banks,
  We have received your complaint and it is important to us.The CBE Group (CBE) has reviewed your complaint and the account placed in our office by our client, ********************** ****************** Our records show that you were able to successfully reach a CBE agent on September 20, 2023 and the matter has been resolved. An account satisfied letter will provided to you by mail.
  Sincerely,
  *************************
  CBE Compliance 

• Initial Complaint

  Date:09/15/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to formally challenge the incorrect information in my file, specifically the entry concerning CBE GROUP for an amount of $160.00. I emphatically state that this entry is erroneous as I have never received any bill or communication pertaining to this charge.My efforts to resolve this issue have been extensive. Earlier in 2023, I personally visited the Spectrum store to inquire about the inability to access my account and to scrutinize the dubious charge and my past statements. Disappointingly, the advice I received was to merely retry accessing my account after a few days, an instruction that has proven futile. The lack of concrete information about the alleged due charges, despite my proactive approach, is frankly unacceptable.Furthermore, I would like to draw attention to the concerning track record of the CBE Group, which has amassed a significant number of complaints as documented on the Better Business Bureau's website, a link to which is provided here for your reference: *********************************************************************************************************************************************** Therefore, I demand the immediate removal of this incorrect item from my file. If Spectrum maintains that I owe them any amount, they must communicate this directly, detailing the exact nature of the charges, through the email address they have on file for me. It is utterly irresponsible and frankly, deceptive to indiscriminately release my personal information to an unauthorized third party without first validating the alleged debt or notifying me of any pending charges.I have never established any account with **********************; hence I insist on the elimination of this account along with the related "late payment" notation from my credit report without further delay.A video demo that shows that the account cannot be logged in **********************************************************************************

  Business Response

  Date: 09/21/2023

  ***********************,
  We have received your complaint and it is important to us. The CBE Group (CBE) has submitted your dispute to our client, ********************** ****************** for review and requested that they provide us with debt validation. Once the validation is received, it will be forwarded to you by mail. Based on your complaint, CBE has ceased collection activity on the account.
  Sincerely,
  *************************
  CBE Compliance

• Initial Complaint

  Date:09/12/2023

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with ******* Communications. I do not have a contract with The CBE Group **** they did not provide me with the original contract as I requested.

  Customer Answer

  Date: 09/13/2023

  To whom it may concern. I am unable to provided document proof of request. My request was made over the phone and I possess no recorded evidence 

  Business Response

  Date: 09/18/2023

  ***********************,
  We have received your complaint and it is important to us. The CBE Group (CBE) submitted your dispute to our client, Charter Communications,and requested that they provide us with debt validation. The validation was received and forwarded to you by mail on September 14, 2023. Our records do not reflect that CBE had received any dispute or request for validation prior to receipt of this complaint. Based on your complaint, CBE has ceased collection activity on the account.
  Sincerely,
  *************************
  CBE Compliance

• Initial Complaint

  Date:09/07/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I do not have a contract with The C B E Group Inc. I am not liable for the collection of this debt from CHARTER COMMUNICATIONS. Please remove Account ***********) from my credit report. This information has already been disputed on 8/6/2023 with no response from Equifax/Experian or The C B E Group Inc.

  Customer Answer

  Date: 09/10/2023

  Please see attached dispute letter sent to C B E and equifax on 08/06

  Business Response

  Date: 09/14/2023

  *********************,
  We have received your complaint and it is important to us.The CBE Group (CBE) has reviewed your dispute and the account placed in our office by our client, ******* Communications, on June 20, 2023. Our records reflect that the account in question was satisfied on August 12, 2023, and we do not show that the letter attached with your complaint, or any other dispute was received by CBE prior to receipt of this compliant. Upon receipt, CBE forwarded your dispute to our client for review, and we submitted a requested for removal of our tradeline from the three major credit bureaus (Equifax, Experian, &TransUnion).
  Sincerely,
  *************************
  CBE Compliance

  Customer Answer

  Date: 09/15/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:09/06/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  CBE group has put a collections on my account. I have spoken with them VIA phone and told them that is not my account. They call 5 times per day and I tell them the account for Charters Communication does not belong to me. They have an address on file for me that I've never lived at.

  Business Response

  Date: 09/11/2023

  *************************,
  We have received your complaint and it is important to us. The CBE Group (CBE) has reviewed your dispute and the account placed in our office for collection on July 13, 2023, by our client, ******* Communications. Upon receipt,we forwarded your dispute to our client for review and requested that they provide us with debt validation. The validation was received and forwarded to you by mail on September 7, 2023. Our records show that CBE made phone call attempts to reach you at the phone number ************** beginning on July 17, 2023,through August 29, 2023. We do not show that CBE made more than 7 call attempts within any 7-day period in that timeframe, and we do not show that CBE ever made more than 2 call attempts on any given day. Based on your complaint, CBE has ceased collection activity on the account. If needed, our clients **************** can be reached online at the following website provided by our client: ******************************************************************  
  Sincerely,
  *************************
  CBE Compliance

  Customer Answer

  Date: 09/11/2023

   
  Complaint: 20563884
  
  I am rejecting this response because:

  I did speak to *** on a phone call between the months of July-August. I explained to them that this account was not mine and to please remove me from their calling list. I asked where is the proof this account belonged to me and they provided me an address of *********************. ***********, **. ***** that I've never lived at and have never been associated to the address they provided. This debt collection is not mine. Thank you.

  
  Sincerely,
  
  *************************

  Business Response

  Date: 09/12/2023

  *************************,
  Thank you for your response. CBE reviewed our conversation with you from July 24, 2023, and our agent was not able to discuss any specifics of the account as you were not verified as the correct party we were trying to reach. The CBE agent marked your number ************** as wrong,based on the incorrect address, but should have attempted to use another piece of information (Last 4 SSN, Date of Birth, etc.) for verification purposes.Based on that conversation, call attempts to ************** were ceased,however, on a subsequent call attempt to reach you at another number, a man that identified himself as your spouse, stated that the number was correct. We apologize to you for any inconvenience, and as previously stated, CBE has ceased collection activity on the account, and a request for removal of our tradeline from the three major credit bureaus (Equifax, Experian, & Transunion) was submitted on or around September 10, 2023. If you have not already, please visit the following website provided by our client for further information: ******************************************************************
  Sincerely,
  *************************
  CBE Compliance

• Initial Complaint

  Date:08/30/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a text message from CBE group regarding my ******* Wireless account. I contacted ******* Wireless and they confirmed that I do not owe them any money. I tried calling the number CBE text to me and it went to a recording. I wish to clear this matter up so it does not affect my credit.

  Business Response

  Date: 08/31/2023

  *******************,
  We have received your complaint and it is important to us.The CBE Group (CBE) has reviewed your dispute and the account placed in our office for collection by our client, ******* Wireless. The account in question was returned to our client on August 30, 2023, and CBE has ceased collection activity. CBE is not a data furnisher for our client and the account was not reported to any credit bureau by our organization.  
  Sincerely,
  *************************
  CBE Compliance

  Customer Answer

  Date: 09/01/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************

• Initial Complaint

  Date:08/25/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I'm not liable for the Debt with ******** Communications. I do not have a contract with CBE GROUP, they did not provide me with the original contract as I requested. A collections account was added to my credit reports, but even using my personal identifying information, no account exists for me to review or pay on CBE's website. I want this collection account to be removed from all three credit reports.

  Customer Answer

  Date: 08/25/2023

  I previously sent verification request verbally through phone to someone who identified themselves as being with CBE Group. I did not receive a response. I also have a letter ready to be sent certified mail if needed. 

  Business Response

  Date: 08/30/2023

  Acadia Palocko,
  We have received your complaint and it is important to us.The CBE Group (CBE) submitted your dispute to our client, ********************** ****************** and requested that they provide us with debt validation. The validation was received and forwarded to you by mail on August 28, 2023. Our records do not reflect that CBE had received any dispute or request for validation prior to receipt of this complaint. Based on your complaint, CBE has ceased collection activity on the account.
  Sincerely,
  *************************
  CBE Compliance

  Customer Answer

  Date: 09/09/2023

   
  Complaint: 20519368
  
  I am rejecting this response because:
  

  I want a confirmation that the collections activity will be removed from my credit report with any and all credit reporting/scoring agencies  

  Sincerely,
  
  Acadia Palocko

  Business Response

  Date: 09/12/2023

  **************,
  Thank you for your response. A request for removal of our tradeline from the three major credit bureaus (Equifax, Experian, &TransUnion) was submitted on or around September 3, 2023.
  Sincerely,
  *************************
  CBE Compliance