Complaints

This profile includes complaints for The C B E Group Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  The C B E Group Inc

  1309 Technology Pkwy Cedar Falls, IA 50613-6976

  
• 

  The C B E Group Inc

  PO Box 900 Waterloo, IA 50704-0900

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/27/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They are trying to collect $223 from me that I have nothing to do with. The account is not mine and I never lived in that address, never had a lease or owned the property in question. They are sending the "statements" to an address of a friend of my son to whom I sent an amazon package a year ago and I assume that's how they got the address. He was kind enough to forward it to me. I want them to close this file immediately.Report a mistake to all credit bureaus.Remove this address from all credit reports and from their files

  Business Response

  Date: 12/01/2023

  ***********************,
  
  
  We have received your complaint and it is important to us. The CBE Group (CBE) has reviewed your dispute and the account placed in our office for collection on June 25, 2023, by our client, ******* Communications (Spectrum). Our records show that CBE ceased collection activity and submitted a request for deletion of our tradeline from the three major credit bureaus (Equifax, Experian, & TransUnion) on or around October 1, 2023, based on previous disputes received. If you wish to have this matter further investigated, please visit the following website provided by our client, ****************************************************************** , or contact by phone at ************** if you require that and ID Theft Packet be mailed to you.
  
  Sincerely,
  *************************
  CBE Compliance

• Initial Complaint

  Date:11/17/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This collection agency has been calling my employers phone multiple times a day. I have spoken to manager on multiple occasions and have asked them to stop calling me at work. They continue to call me at work and hang up when I answer. I need this to stop before I ***

  Business Response

  Date: 11/22/2023

  *****************************,
  We have received your complaint and it is important to us.The CBE Group (CBE) has carefully reviewed your complaint and our records regarding our phone call attempts to reach you. Our records show that CBE was first attempting to reach you regarding a personal business matter that was placed in our office for resolution on September 7, 2023. CBE made phone attempts to reach you regarding this matter from September 8, 2023, through October 6,2023. On October 16, 2023, an additional and separate personal business matter was placed in our office for resolution and CBE made began making phone call attempts to reach you regarding this matter on October 17, 2023. When you contacted our office on October 26, 2023, the CBE agent only accessed one of the two files of yours actively in our office and took steps to cease future call attempts on only the first matter that was placed with us. The call attempts, however,continued on the second, separate matter that was placed with CBE. We sincerely apologize to you for this error, and we are taking steps to prevent this type of instance from occurring again in the future. Upon receipt of your complaint,CBE took immediate measures to prevent any future call attempts from being made to you at the number provided in your complaint and the numbers provided in our phone conversation with you on October 26, 2023.
  Sincerely,
  *************************
  CBE Compliance

  Customer Answer

  Date: 11/27/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:11/13/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am deeply troubled to discover that my nonpublic information has been inaccurately shared with the three bureaus. This negligence has caused immense financial and emotional distress. According to 15 USC **** Section 602, I possess the right to privacy and accuracy in reporting. Under 15 USC **** Section 604 A Section 2, my written consent is a prerequisite for furnishing any account information. Furthermore, 15 USC **** B mandates that a creditor cannot deem timely payments as late. Account number ****** is a clear victim of these violations. I demand immediate rectification and compliance with these federal regulations to prevent further consequences.

  Business Response

  Date: 11/17/2023

  *****************************,
  We have received your complaint and it is important to us. The CBE Group (CBE) submitted your complaint to our client and requested that they provide us with debt validation. The validation was received and forwarded to you by mail on November 13, 2023. Based on your complaint, CBE has ceased collection activity on the account.
  Sincerely,
  *************************
  CBE Compliance

• Initial Complaint

  Date:11/07/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In July 2023 CBE group put $863 derogatory status on my Experian credit report. I never talked with them or did any business with them. I have an old PGE bill that was that amount in 2021 but I paid $700 of it from my work discretionary allotment account. I have receipts that PGE in ********** cashed the checks. This debt collection is false and unprofessional. They are a shady company for posting that on my Experian credit report with out checking their facts.

  Business Response

  Date: 11/14/2023

  ***********************,
  We have received your complaint and it is important to us.The CBE Group (CBE) has reviewed your dispute and the account placed in our office for collection on May 12, 2023, by our client *********** & **************** (PGE). Our records show that an adjustment or payment of $750.00 was applied to your account on September 13, 2023, bringing the balance due to $113.42, and we show that the balance update was processed to the three major credit bureaus (Equifax,Experian, & TransUnion) on or around September 17, 2023. Upon receipt, we forwarded your complaint to our client and asked that they provide us with debt validation. Once received, the validation will be forwarded to you by mail. Based on your complaint, CBE has ceased collection activity on the account.
  Sincerely,
  *************************
  CBE Compliance

  Customer Answer

  Date: 11/15/2023

   
  Complaint: 20835587
  
  I am rejecting this response because: On July 19 2023 the CBE Group put $863 on my Experian credit report and it is still there. THERE is NO update shown from September to a lesser amount and they need to correct their mistake. The payments they are referring to was made in 2021 so why would they have reported this in 2023. This is unprofessional and their rating should be affected because my credit rating is still being affected.  Also why did they post the creditor on my Experian as CBE group if the creditor is PGE. And they purposely left their address off the credit report so that I can't write them. All these actions are unprofessional and malicious.  My payments clearly say 2021 so I should have never had to go through this. No due diligence was done by this company.  Very unprofessional and they should have their rating lowered for this. They also need to fix my credit report before any case is closed.  I have no proof that they updated my report in September because my report still shows the lie they sent from July for the whole amount of $863 which $750 of it paid in 2021. Unnecessary and unbelievable harm to me for no reason. Please make them fix this before you close my case.
  
  Sincerely,
  
  ***********************

  Business Response

  Date: 11/17/2023

  ***********************,
  Thank you for your response we understand your frustration. However,as previously stated, PGE placed the account in our office for third-party collection on May 12, 2023, and CBE did not receive any adjustment or payment until September 13, 2023. We then processed a request for the balance update to the three major credit bureaus (Equifax, Experian, & TransUnion) on or around September 17, 2023. CBE does not control the time frame in which it takes an individual bureau to process said request. Based on your complaint, CBE has requested for deletion or removal of our tradeline from the three major credit bureaus. Please reach out to the credit bureaus directly if you have any further inquiry regarding your report and you may contact our office directly at ************** to discuss your balance/payments further.
  Sincerely,
  *************************
  CBE Compliance

• Initial Complaint

  Date:10/12/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Entered by BBB Staff - lj Consumer continues to receive collection calls from the company for someone named ******. The consumer is not the person they are looking for. This has been going on seven years. The company called today. The caller would not give her name. He has asked the company to be taken off their list. The company told the consumer several times he would be removed from the calling list. He continues to receive calls.

  Business Response

  Date: 10/19/2023

  ***********************************,
  We have received your complaint and it is important to us. The CBE Group (CBE) has reviewed your complaint and our records regarding call attempts to **************. As you indicated in your complaint, our records show that CBE was making phone call attempts to ************** in an attempt to reach another individual. We show that CBE began making call attempts on July 21,2023, and calls were ceased on August 8, 2023, when we were informed that we were calling the wrong number. On September 21, 2023, CBE again began making phone call attempts to ************** to reach another individual on a separate matter. The calls were again ceased on October 12, 2023, when we were informed it was a wrong number. We do not show that CBE made any phone call attempts to ************** prior to July 21, 2023, and we have taken measures to prevent any future phone calls and text messages from being sent to that number. We apologize to you for any inconvenience.
  Sincerely,
  *************************
  CBE Compliance 

• Initial Complaint

  Date:10/11/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I RECEIVED A CALL ASKING ME IF I LIVED IN ************ **, I DONT MY SON DID **** WAS ATTEMPTING COLLECT A DEBT FROM MY SON WHO HAS BEEN DEAD SINCE 2022 I CONTACTED **** AND GOT THIS NUMBER I GAVE TO CBE GROUP TO CLEAR THIS OFF MY CREDIT. 1-468713955011 THEY STILL WONT REMOVE HIS DEBT FROM MY CREDIT

  Business Response

  Date: 10/18/2023

  ***********,
  We have received your complaint and it is important to us. The CBE Group (CBE) has forwarded your complaint to our client, ********** for review and we have taken measures to cease any further communication attempts regarding this matter. Our client can be reached directly if you have any further questions.
  Sincerely,
  *************************
  CBE Compliance

  Customer Answer

  Date: 10/18/2023

   
  Complaint: 20726328
  
  I am rejecting this response because:THEY ARE AN ILLEGAL ENTITY FOR ***** THEY WERE PROVIDED WITH ****** RESPONSE CODE TO REMOVE ALREADY AS WELL.

  THEY REFUSE TO LISTEN OR PROVIDE ME WITH PROOF OF MY INVOLVEMENT WITH MY DECEASED SON'S BILLING!!! YET THEY ATTACHED THE **** TO ME BY ASSOCIATION. PLEASE PROVIDE ME WITH YOUR REGISTERED AGENT FOR ***** THAT THEY MUST PROVIDE UPON DEMAND!! FAILURE TO DO SO WILL RESULT IN FURTHER ACTION!
  
  Sincerely,
  
  ***********

  Business Response

  Date: 10/23/2023

  *************************,
  Thank you for your response and we understand your frustration. CBE is not a data furnisher for **** and this matter was not reported to any credit bureau by our organization. We do not have any business relationship with you and CBE was not trying to reach you, as you are not tied to this matter. Based on our initial communications via phone on September 27,2023, CBE ceased all communication attempts to the number and address provided, as we were informed that the party we were trying to reach is deceased.  Please reach out to **** directly if you have any further concerns, and we apologize to you for any inconvenience.
  Sincerely,
  *************************
  CBE Compliance

• Initial Complaint

  Date:10/09/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Pursuant to my rights under the state and federal fair debt collection laws, I hereby demand that you immediately cease all calls and communications with me in relation to this account. It is not my account, nor I do not owe $100. Stop sending collection notices to my house! Please forward this complaint to the CBE Group. Thank you!

  Business Response

  Date: 10/16/2023

  ***************************,
  We have received your complaint and it is important to us. The CBE Group (CBE) has submitted your dispute to our client for review and based on your complaint, CBE has taken measures to prevent any further communication attempts to you.
  Sincerely,
  *************************
  CBE Compliance

  Customer Answer

  Date: 10/16/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:10/03/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To Whom it may concern,This letter is to inform you that I recently received a copy of my credit report that your company publishes and after reviewing it I found a number of items on the report that are inaccurate. The accounts in question are listed below. Please send me copies of the documents that you have in your files as of this date that you used to verify the accuracy of the accounts listed below. COMPANY NAME CBE GROUP ACCT #: ****** BAL. $801 Under the Fair Credit Reporting Act, 15 U.S.C. ****g I have the right to demand that you disclose to me all of the documents that you have recorded and retained in your file at the time of this request concerning the accounts that you are reporting in my credit report. Please dont respond to my request by saying that these accounts have been verified. Send me copies of the documents that you have in your files that were used to verify them. If you do not have any documentation in your files to verify the accuracy of these disputed accounts then please delete them immediately as required under Section 611(a)(5)(A)(i). By publishing these inaccurate and unverified items on my credit report and distributing them to 3rd parties you are damaging my reputation and credit worthiness.

  Business Response

  Date: 10/09/2023

  ***************************,
  We have received your complaint and it is important to us. The CBE Group (CBE) has submitted your dispute to our client, **************** Works, and requested that they provide us with debt validation. Once the validation is received, it will be forwarded to you by mail. Based on your complaint, CBE has ceased collection activity on the account.
  Sincerely,
  *************************
  CBE Compliance

• Initial Complaint

  Date:09/28/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  CBE Group has now called me twice claiming a collection effort for a camera being leased on behalf of their client - ****. They have my name and address but the email address and username they are asking me to verify are not mine. They are seeking collections for some mysterious reason for a roughly $102 transaction. This transaction is not mine and I have never used **** to sell (or lease) an item. I have purchased a small number of items over many years from the site similar to online purchases I have made from Amazon or other warehouse types of sites. **** would have my name and address (for shipping the products) but this mistaken indentity has come back to me a second time with CBE Group's phone call today. The last time they contacted me they said the case was resolved but now it's been a few months and they are starting all over with the collection calls. I have made it clear that they have incorrect email and username info and that I have never used **** as a selling website. Only rare/occasional purchases (which I will never do again).This complaint is to stop them from contacting me and to remove my name and phone number from their contact list.

  Business Response

  Date: 10/04/2023

  ***********************,
  We have received your complaint and it is important to us. The CBE Group (CBE) submitted your dispute to our client, ********** and requested that they provide us with validation. Once the validation is received it will be forwarded to you by mail. Based on your complaint, CBE has taken measures to prevent any further phone call attempts to **************.
  Sincerely,
  *************************
  CBE Compliance 

• Initial Complaint

  Date:09/26/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have tried to call this number but all I get is a recording to verify that it is me. I am constantly checking my credit score and have found nothing that is delinquent! I do not want this to affect my credit rating.

  Business Response

  Date: 09/28/2023

  ***********************,
  We have received your complaint and it is important to us. The CBE Group (CBE) has reviewed our records, and our records indicate that we were attempting to reach you regarding a personal business matter being handled in our office. On September 21, 2023, CBE mailed a notice regarding this matter to the address provided in your complaint. Based on your complaint, further detail or validation was requested and will be forwarded to you by mail upon receipt. If you would like to contact us regarding this matter, CBE can be reached at **************. 
  Sincerely,
  *************************
  CBE Compliance