Complaints

This profile includes complaints for The C B E Group Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

The C B E Group Inc has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  The C B E Group Inc

  1309 Technology Pkwy Cedar Falls, IA 50613-6976

  
• 

  The C B E Group Inc

  PO Box 900 Waterloo, IA 50704-0900

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/21/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  CBE GROUP calls my husbands phone at least twice a day and He never had a credit card nor any bills! I have helped Him 25 years with heart surgeries and now hemodialysis

  Business Response

  Date: 02/28/2024

  *********************,
  We have received your complaint and it is important to us. Unfortunately,The CBE Group (CBE) was not able to locate any information matching the information provided in your complaint (Name, City, Zip, Phone, and Email). Our records do not show that CBE has made any phone call attempts to the number *************. If you would like to have this matter further investigated, please provide CBE with the phone number that the calls are being made to. Any further information you would like to provide can be sent to me by email at *******************************
  Sincerely,
  *************************
  CBE Compliance

• Initial Complaint

  Date:02/20/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Note: All collection activity described below is under my dead name, ***********************. My name was legally changed 08/2021 to *******************.The CBE group reached out to collect on a former college loan I held. The account went to collections because my college failed to contact me at my updated address and phone number. Upon receiving notification of the debt, I engaged with CBE and paid the full requested amount. I have a screenshot of my CBE account showing the status "Paid in full." A month after I paid in full, the CBE group has attempted to collect an additional $300 for "fees".Under section 807 of the Fair Debt Collection Practices Act, it is unlawful for a debt collector to falsely represent the amount of any debt. The CBE group has clearly falsely represented the amount of my debt, as they are asking for more money after the original agreement was paid in full. The CBE agent I spoke to earlier today tried to scare me into paying unverified debt by warning me that I will be charged interest for an agreement I already completed. I will file a FDCPA violation and continue to work with the **** Attorney General to report this false representation of debt.

  Business Response

  Date: 02/28/2024

  *******************,
  We have received your complaint and it is important to us. The CBE Group (CBE) has carefully reviewed your dispute and the account placed in our office by our client, ***************. Upon review, we discovered that there was a communication error with our client while obtaining the final payoff amount from them. The error has been corrected and account is now paid in full. For your records, CBE mailed a letter to you on February 27, 2024,stating that the account has been satisfied. We apologize to you for any inconvenience.
  Sincerely,
  *************************
  CBE Compliance

  Customer Answer

  Date: 02/28/2024

   
  Complaint: 21317448
  
  I am rejecting this response because you did not acknowledge or explain why CBE Group employee ************************* attempted to collect illegal fees on 2/19/2024 by warning I would be charged interest while the CBE group investigated further. After I notified CBE Group employee ************************* her actions were an FDCPA violation, she continued to assert I owed illegal fees and would be charged interest until it was verified. I had to fight for my rights for her to end the conversation because she was persistent I owed illegal fees. She made every attempt to act in bad faith on a recorded line. My first three attempts to verify the debt were ignored and the CBE Group continued to call daily. The CBE Group only became cooperative after I reported my concerns online.

  Sincerely,
  
  *******************

  Business Response

  Date: 03/01/2024

  *******************,
  The CBE agent you spoke with on February 19, 2024, was not aware of the miscommunication with our client and was under the impression that the balance was correct at that time. Our records show that CBE received a dispute of the balance through our web portal on February 13, 2024. The account was subsequently marked as disputed, and the information was forwarded to our client for review as we worked with them to resolve the underlying issue. The phone calls placed to you during that timeframe were not within CBEs policies and procedures and corrective action has been taken to ensure the matter was addressed with the CBE agent. As previously indicated, the balance error was resolved and a letter stating that account has been satisfied was mailed to you for your records. We again apologize to you for the inconvenience.
  Sincerely,
  *************************
  CBE Compliance

• Initial Complaint

  Date:02/19/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have insurance and Im getting billed from a hospital. Because the ambulance took me to the wrong hospital I ask to go to the baptist hospital. I never in my life went to the **** hospital I wasnt in the military I have a family hospital ******* hospital that have all my insurance I have five children. I would like someone to remove this please because this was a mistake on the ambulance

  Business Response

  Date: 02/21/2024

  *****************,
  We have received your complaint and it is important to us.The CBE Group (CBE) has submitted your dispute to our client, ************* Department of the Treasury, for review. Once we have received a response, it will be forwarded to you by mail.
  Sincerely,
  *************************
  CBE Compliance

• Initial Complaint

  Date:02/15/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was contacted on or around January **** from this company asking me to verify my identity. I asked the representative reason for the call and she refused to provide me with the reason. I disconnected the call. Approximately, one week later I received a debt collection letter from CBE group on behalf of **** stating I owe **** $806.79 from a backpack I sold in 2022. The buyer of the backpack failed to honor the purchase, proceeded to lie stating the backpack was fake, and then filed an appeal for a refund. The buyer also did not return the backpack which further proves his motives for reporting the backpack as fake. I also filed an appeal to counter the buyer's allegations and the outcome was found in my favor and proof of outcome was sent to me through email. I had spoken to **** on several occasions during the appeal process, and once it was completed I never heard from them again so I find it odd that almost two years later I am receiving a notice that states I owe them from a case that was closed in 2022. Whatever is going on is between CBE group and ****. I need CBE to no longer contact me as I do not owe this debt.

  Business Response

  Date: 02/21/2024

  *************************,
  We have received your complaint and it is important to us. In an effort to protect against unauthorized disclosure of personal information to third parties, The CBE Group (CBE) requires its employees confirm certain pieces of demographic and/or personally identifiable information prior to providing the called party with any specific explanation of the purpose of our call. If someone is not comfortable confirming and/or providing the requested information, we are unable to disclose the personal business purpose for which we are calling. Upon receipt, we forwarded your dispute to our client, ********** for review and they are currently investigating the matter. Based on your complaint, CBE has ceased collection activity on the account.
  Sincerely,
  *************************
  CBE Compliance

  Customer Answer

  Date: 02/21/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I will contact **** for follow up.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:01/22/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a postal letter from the CBE Group, **** ******************************************************************** saying that I owe $21 to ******* I do not owe any money to ***** and I have not sold anything on **** in many, many months. This appears to be a scam.

  Business Response

  Date: 01/29/2024

  *********************,
  We have received your complaint and it is important to us.The CBE Group (CBE) submitted your dispute to our client, ********** for review and asked that they provide us with debt validation. The validation was received and forwarded to you by mail on January 25, ****. CBE is not a data furnisher for our client and the account was not reported to any credit repository by our organization. Based on your complaint, CBE has ceased collection activity on the account.
  Sincerely,
  *************************
  CBE Compliance

  Customer Answer

  Date: 02/07/2024

   
  Complaint: 21182446
  
  I am rejecting this response because:
  
  Sincerely,
  
  *********************

  Business Response

  Date: 02/13/2024

  *********************,
  Thank you for your response. We have forwarded your additional dispute information to our client for review; however, we have not yet received any response from them. Please reach out to our office at ************* towards the end of this week to see if there are any updates.
  Sincerely,
  *************************
  CBE Compliance

• Initial Complaint

  Date:01/16/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I just looked at my credit report today and I saw something that was very inaccurate. CBE Group *** collection for **** because of charter. I have not even opened an account. It was opened NOV 2023. I called Spectrum and gave them my number and all addresses associated. My number nor addresses was even on the contact. I contacted the fraud department and they said they can't help me if I don't have the account number which I have to get from CBE. I have called 3 of there numbers atleast 20 times each. Not one time have I been able to talk to anyone. That's ridiculous. That's way too many times for the phone not to be answered. I'm trying to get this resolved because it really negatively impacted my credit score. All I need is an account number. The 800s line just cut off. The number that starts with a 3 goes all the way through but then it says call back regular business hours from 8a to 5p. I was calling that number at 11a. What you mean call back during regular visiting hours. Most frustrating ordeal I've had to deal with in a very long time. I have no knowledge about this account I'm trying to get it resolved.

  Business Response

  Date: 01/22/2024

  *****************************,
  We have received your complaint and it is important to us.The CBE Group (CBE) has submitted your dispute to our client, ******* Communications, for review and requested that they provide us with debt validation. The validation was received and forwarded to you by mail on January 17, ****. Our records show that you were able to successfully reach a CBE agent on January 12, ****, and obtain the account number requested. Based on your complaint, CBE has ceased collection activity on the account, and we have requested for deletion of our tradeline from the three major credit repositories (Equifax, Experian, & TransUnion). Our clients **************** can also be reached online at ******************************************************************
  Sincerely,
  *************************
  CBE Compliance

• Initial Complaint

  Date:01/10/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid a collections debt on 1/2 and was told I would receive an email confirmation within 1-2 business days. My email was confirmed on their side, but I never received confirmation. I checked my inbox and spam -- nothing.I followed up on 1/8 and spoke with their representative who said the email was sent but there must have been an "error with the system" and it never arrived in my inbox. She said she would resend the confirmation via email. The money has already been withdrawn from my account and it is unacceptable that it takes close to a week to receive any type of confirmation showing the debt paid or even a receipt! I have never transacted with a company who was unable to provide that within 24 hours of payment made. The representative also was not able to look further into the "error" so there is a possibility this will happen again since we don't know the root cause.I simply asked for an expedited email since it is VERY time sensitive for me. They were not able to provide that to me nor transfer me to a manager who could investigate and understand why it happened -- so it wouldn't happen again. Unacceptable business practices.

  Business Response

  Date: 01/17/2024

  ***********************,
  We have received your complaint and it is important to us.The CBE Group (CBE) has reviewed your complaint and the account placed in our office for third party collection by our client, ******* Communications. Our records show that the requested email was sent to you on January 12, 2023. If you still have not received the email, please let us know and we can investigate this matter further. We apologize to you for any inconvenience. 
  Sincerely,
  *************************
  CBE Compliance

• Initial Complaint

  Date:01/02/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Acct Name: ********************** / CHARTER COMMUNICATIONS Amount:$211 Date Opened:3/14/2023Acct#******XXXX Please DELETE the fraud Account from my credit Report does not relate to any transactions that I have made.The credit bureaus keep disrespecting the law . I have showed them multiple times how they are violating the FAIR CREDIT REPORTING ACT .According to 15 USC 168i(15) the credit bureaus have to modify or Delete fraud Account that are not reporting accurately. According to 15 USC ****b(1) the credit bureaus dont have no written permission According to 15 USC **** have the right to privacy According to 15 USC 168s-2 A person shall not furnish any information relating to a consumer to any consumer reporting agency if the person knows or has reasonable cause to believe that the information is inaccurate .(B) Reporting information after notice and confirmation of errors According to 15 USC **** I have the right to privacy According to 15 USC ****s-2 A person shall not furnish any information relating to a consumer to any any consumer reporting agency if the person knows or has reasonable cause to believe that the information is inaccurate.(B) Reporting Information after notice and confirmation of errors A person shall not furnish information relating to a consumer to any consumer reporting agency (i) The person has been notified by the consumer, at the address specified by the person for such Notices, that specifies information inaccurate, and (ii) the information is, in, fact, inaccurate. The credit bureaus have no respect for the laws.Someone needs to hold them accountable for this.

  Business Response

  Date: 01/08/2024

  ***********************************,
  We have received your complaint and it is important to us. The CBE Group (CBE) submitted your dispute to our client, Charter Communications,and requested that they provide us with debt validation. The validation was received and forwarded to you by mail on January 2, ****. Based on your complaint, CBE has ceased collection activity on the account.
  Sincerely,
  *************************
  CBE Compliance

• Initial Complaint

  Date:12/21/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company is attempting to collect on a debt that is over seven years of age. I am a victim of disaster relief for ******* ****. I am now totally and permanently disabled. The *** charged off my loan and they made a new one with a 30% interest increase. They garnished my SSDI in the amount of $256.80 December 1, 2023. The company stated they contacted me on 12/11 stating "a personal matter" with an address of ***************. This address has not been used since 2007. So, I deemed it a "spam call". I was unaware of my *** loan being charged off until I applied for a mortgage loan. I have since asked my *** loan be reinstated or forgiven by submitting the required form(s). I have been in and out of the hospital since October 2017. I have to go back in the hospital February **** for repairs that *** enhance my quality of life.

  Business Response

  Date: 12/22/2023

  *********************,
  We have received your complaint and it is important to us.The CBE Group (CBE) has forwarded your complaint to our client, United ***************** of the ********* for review and ceased collection activity on the account. CBE is not a data furnisher for our client and the account was not reported to any credit bureau by our organization. Please reach out to one of the three major credit reporting repositories with specific concerns regarding your credit report.
  Sincerely,
  *************************
  CBE Compliance

  Customer Answer

  Date: 12/27/2023

   
  Complaint: 21037051
  
  I am rejecting this response because:

  It's an ABSOLUTE lie. You created an account after you purchased it from the US Treasury. Added 30% and reported to the credit bureaus as a collection. See attachments. You also garnished $256.80 from my SSDI on 12/1/2023. I spoke with SSDI of MS. *** garnishment has yet to be deleted and is on schedule to subtract from my wages ongoing. I want a refund of $256.80 IMMEDIATELY and I want the garnishment rescinded to garnish no more. 

  Sincerely,
  
  *********************

  Business Response

  Date: 12/29/2023

  *******************,
  Thank you for your response. For clarification, The CBE Group (CBE) is a contracted third-party collection agency retained by the ************* Department of the Treasury, we do not own and did not purchase this debt. The garnishment or offset of any benefit and reporting of this account to any credit repository would be conducted by the Treasury and is not controlled by CBE. We forwarded your subsequent complaint and emails to the Treasury and if you are experiencing extreme financial hardship, please fill out the financial statement that was mailed to you on December 21, 2023, and return to us along with other supporting documentation. Upon receipt, we will forward it to the Treasury for review and if extreme financial hardship is proven,Treasury may remove the offset or reduce the percentage. Our office can be reached by phone at ************** if you have further questions.
  Sincerely,
  *************************
  CBE Compliance

• Initial Complaint

  Date:12/11/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This collection agency is reporting on my credit report. I DO NOT have a contract with this company. I did not authorize or give them consent for them to report on my credit report. I understand that no consent is considered identity theft. Also they never provided sufficient evidence that I even owed them a debt. I DO NOT have a contract with them and because of their reporting on my credit report I have been denied credit and they are causing damage to my credit report which is very stressful with sleepless nights and anxiety. I want this closed account PERMANENTLY DELETED from my credit report immediately unless you have the original wet ink signed contract with my signature between you and because no consent is considered identity theft so I would like that as well as the forward flow agreement, the account ledger from the open date through the last date of payment activity.Please note that lawful validation of debt contains an affidavit attesting to the debt sworn to under penalty of perjury and notarized.

  Business Response

  Date: 12/19/2023

  *******************,
  We have received your complaint and it is important to us.The CBE Group (CBE) has reviewed your dispute and the account placed in our office on March 1, 2023, by our client, **************** Works. Our records show that payment satisfying the balance in full was applied to your account on April 21, 2023, and an update to reflect the $0.00 balance was processed to the three major credit bureaus (Equifax, Experian, TransUnion) on or around April 23, 2023. Based on your complaint, CBE has submitted a requested for deletion of our tradeline from the credit bureaus and our client can be reached directly if you have any further inquiry.
  Sincerely,
  *************************
  CBE Compliance

  Customer Answer

  Date: 12/20/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************