Complaints

This profile includes complaints for The C B E Group Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  The C B E Group Inc

  1309 Technology Pkwy Cedar Falls, IA 50613-6976

  
• 

  The C B E Group Inc

  PO Box 900 Waterloo, IA 50704-0900

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/26/2024

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This dispute involves a fraudulent debt collection attempt by CBE Group that has now gone to the credit reporting services. Experian dropped the issue immediately, but ********** seems to support this attempt. The CBE Group (future court related Defendant) alledges that I have a $243 outstanding bill due to ******* Communications. I, ***********************, maintain that I have NEVER held any such account with ******* Communications, nor have I ever entered into any credit agreement with "******* Communications". I am informing the BBB of this fraudulent attempt and will pursue the matter in small claims court in my location of ************ where I will seek damages.

  Business Response

  Date: 04/29/2024

  ***********************,
  We have received your complaint and it is important to us.The CBE Group (CBE) has submitted your dispute to our client, ******* Communications, for review and requested that they provide us with debt validation.The validation was received and forwarded to you by mail on April 26, 2024.Based on your complaint, CBE has ceased collection activity on the account.
  Sincerely,
  *************************
  CBE Compliance

• Initial Complaint

  Date:04/19/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I wrote a letter to the company requesting an email address. So far, they have not responded.They do not advertise any email address on their website. Very suspicious.The only contact seems to be via phone or letter. No written response that might be used against them in court. Please help me get written email correspondence.

  Business Response

  Date: 04/23/2024

  *********************,
  We have received your complaint and it is important to us.The CBE Group (CBE) has reviewed our records and we do not show that the letter referenced in your complaint has been received as of today. We do show that the requested email address was provided to you on the verbal phone communication from April 19, 2024, and our initial notice letter that was sent to you by mail on or around February 19, 2024, also includes our email address. Based on your complaint, CBE has ceased any further communications attempts to you regarding this matter.
  Sincerely,
  *************************
  CBE Compliance 

• Initial Complaint

  Date:03/18/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  CBE is reaching out to me saying I owe ***** to ***** I have never used that **** account to purchase or sell anything and dont remember opening an account with the email they stated. I have gained access to the account and could not find any purchases or sales listed on the account. This feels like a scam and they are trying to just steal ***** and my information. Please have CBE group stop contacting me. I do not owe **** anything.

  Business Response

  Date: 03/26/2024

  *******************,
  We have received your complaint and it is important to us. The CBE Group (CBE) submitted your dispute to our client, ********** for review and requested that they provide us with validation for the account in question. The validation was received and forwarded to you by mail on March 26, 2024. Based on your complaint, CBE has taken measures to prevent any further communications from being made to you.
  Sincerely,
  *************************
  CBE Compliance

  Customer Answer

  Date: 03/26/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************

• Initial Complaint

  Date:03/18/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ****************** Solutions is handling my payment to CBE group. They have been agreement with them for payment of $18 a month. As of 3/15/2024 I owe ******. I am getting 2 to 3 phone calls 7 days a week from them. As early at 8am on Sundays. They should be contacting AFS and not me

  Business Response

  Date: 03/26/2024

  ***********************,
  We have received your complaint and it is important to us. The CBE Group (CBE) has reviewed your complaint and our records regarding phone call attempts to reach you. Our records do not reflect that CBE has made more than one phone call attempt on any given day and at no point did CBE make more than 7 attempts within any 7-day period. Based on your complaint, CBE has taken measures to prevent any further communication attempts to you. Our office can be reached at ************** if you would like to further discuss the matter in question.
  Sincerely,
  *************************
  CBE Compliance

• Initial Complaint

  Date:03/15/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company calls me several times a day without leaving a message. I have not received any written communication regarding a debt being transferred to this company. The only reason I know their business is by ****** search. They are a debt collector. What debt this purchased I do not know because they haven't provided this information. In accordance with the Consumer Protection laws in ******** I must be sent a written correspondence and given the opportunity to dispute the debt. They need to leave a message. Its harrassing to just call several times a day without leaving any type of communication.

  Business Response

  Date: 03/25/2024

  ***************************,
  We have received your complaint and it is important to us. The CBE Group (CBE) has reviewed our records, and our records indicate that we were attempting to reach you regarding a personal business matter being handled in our office. On March 1, 2024, CBE sent a notice by email regarding this matter to the address provided in your complaint. Our records do not show any instance where CBE made more than one attempt to contact you by phone on any given day. Based on your complaint, CBE has taken measures to prevent any future calls to the phone number you have provided. If you would like to contact us regarding this matter, CBE can be reached at **************. 
  Sincerely,
  *************************
  CBE Compliance

• Initial Complaint

  Date:03/07/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have received numerous calls from this company. They call demanding personal information. Make it very hard to even find out who they are. Calls at 7pm at night asking me to confirm my address without even knowing who is asking, its weird. Every call I have gotten has been from a disguised local phone number, also weird and seems like it should be illegal. The CBE group website shows no offices in my entire state, so calling from a local number is odd. The first time they called demanding personal information I refused and tried calling their ***** number to make sure it was legit. That lady I spoke to actually told me they were a credit repair company and they must have seen a collection on my report they wanted to help me fix. Every time they have called I have requested to contact me through the mail and not the phone. Still no letter, still being called. Tonight near 7pm a lady called demanding personal information again but very hesitant to inform me of who she was. I again requested to contact me through mail. I again called the ***** number to request on record that they contact me through the mail and to quit calling me. While on the phone I was frustrated and asked the lady if she could just confirm whatever she needs to so the calls can stop. She could not find me in her system. I spoke to a manager who after several failed attempts does claim that she found my account but it was a different department. Couldnt tell me what department, wouldnt even tell me what departments the company offers. I did inform her that they probably wouldnt have a 1.2 star rating on ****** if they didnt gaslight people like they do. So no resolution. I was told I could look up my own account on their website. It shows unable to locate any record. I have no clue what this is regarding. *** asked multiple times to send a collection letter and they refuse. I demand that either a formal letter stating what this is about be mailed to me or I demand the calls STOP!

  Business Response

  Date: 03/13/2024

  *******************,
  We have received your complaint and it is important to us. The CBE Group (CBE) has reviewed our records, and our records indicate that we were attempting to reach you regarding a personal business matter being handled in our office. On January 27, 2024, CBE sent you a notice through email regarding this matter to the address provided in your complaint. In an effort to protect against unauthorized disclosure of personal information to third parties, CBE requires its employees confirm certain pieces of demographic and/or personally identifiable information prior to providing the called party with any specific explanation of the purpose of our call. If someone is not comfortable confirming or providing the requested information, we are unable to disclose the personal business purpose for which we are calling. Based on your complaint, further detail regarding this matter was sent to you by mail on March 12, 2024, and CBE has taken measures to prevent any further communication attempts to you.
  Sincerely,
  *************************
  CBE Compliance

• Initial Complaint

  Date:03/06/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was contacted on or around March 6th from this company asking me to verify my identity. I asked the representative reason for the call and he refused to provide me with the reason. When asked repeatedly what the call was for, the representative would only state "personal Business" and continued to demand me to verify my personal information. When i explained that i would not before more information was given, He informed me he was terminating the call. This appeared to be very likely a scam situation.

  Business Response

  Date: 03/08/2024

  *********************,
  We have received your complaint and it is important to us. In an effort to protect against unauthorized disclosure of personal information to third parties, The CBE Group (CBE)requires its employees confirm certain pieces of demographic and/or personally identifiable information prior to providing the called party with any specific explanation of the purpose of our call. If someone is not comfortable confirming or providing the requested information, we are unable to disclose the personal business purpose for which we are calling. Based on your complaint,CBE has taken measures to prevent any future calls to the phone number provided in your complaint.
  
  Sincerely,
  
  *************************
  CBE Compliance

• Initial Complaint

  Date:03/05/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have had no business dealings with this Company. I do not owe It any debt. This company reported that I owed it a debt. When I called their representative stated that it did not make any reporting; however, the three credit bureaus report that it did. So their representative lied. When I asked for the information about the company including their license number - said was not provided.I asked for an account number and none was given. I asked for copies of the debt obligation and was told that it did not have any.

  Business Response

  Date: 03/13/2024

  *****************************,
  We have received your complaint and it is important to us.The CBE Group (CBE) has reviewed your complaint and the account placed in our office on October 21, 2023, by our client, ******* Communications (Spectrum).CBE is licensed with ******************** ********** of ******** Affairs under License #s *******, *******, and *******. This information was provided to you within our initial and subsequent notice letters sent to you by mail on or around October 23, 2023, and November 29, 2023. These letters were mailed to you at the address provided by our client, ************************************************************, which was verified as correct and current on our phone call communication with you from March 4, 2024. Upon receipt of your complaint,CBE ceased collection activity on the account, and requested that our client provide us with debt validation. The validation was received and forwarded to you by mail on March 6, 2024, at the address provided in the complaint.
  Sincerely,
  *************************
  CBE Compliance

• Initial Complaint

  Date:03/01/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello this business is contacting me regarding a supposed $1127 bill to the gas company. There is no email address found anywhere to email them and I prefer to keep all communication in writing. This account apparently was transferred to them from a different collection agency who I had contacted many times (along with the gas company) stating very clearly that I do NOT believe this to be my debt and I NEVER lived at the address. I asked NUMEROUS times for proof that I signed up for this account and none has ever been provided to me, along with detailed bill copies showing exact dates, charges, address, etc. I would like to know if someone used my information to obtain this account and how that could even be done if I was NOT on a lease and NEVER resided at this address. If this is reported on my credit report and it is not my debt then I will pursue legal action if applicable. I have no idea when and where this came from therefore I am asking for proof. The previous agency (Revco) couldn't or didn't provide that requested proof so now I guess it has been passed on to this company. This will be my final attempt to get documentation otherwise please erase my name from this bill and debt. I am certainly not paying someone else's gas bill of $1127 so please stop calling and sending me letters and also please make sure it is not on my credit report because if it is, that is false reporting to the credit bureau. Thank you

  Business Response

  Date: 03/06/2024

  *******************,
  We have received your complaint and it is important to us. The CBE Group (CBE) has submitted your dispute to our client, *********** Light and ************* and requested that they provide us with debt validation. Once the validation is received, it will be forwarded to you by mail. Based on your complaint, CBE has ceased collection activity on the account.
  Sincerely,
  *************************
  CBE Compliance

  Customer Answer

  Date: 03/06/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me but please note: I have also been in contact with *********** executive office (*******) and I have still not received one piece of documentation proving this account belongs to me (because it doesnt) instead they submitted a list of demands for me to do which I have no problem doing except for going to the ******************* which is 45 minutes away from me to waste hours of my time, its unfair and unnecessary.  I also will not send them a pic of my social security card without most of the numbers blacked out.  Pretty odd that Im complaining about possible identity theft and they expect me to just send a pic of my social security card to them.  Not happening.  They should not make it so easy for someone to just call and get service in ANYONES name without verifying residency etc.  The burden of proof is on them.  I did NOT live at this address and utilize their service and will not be paying this bill.  Thank you 
  
  Sincerely,
  
  *******************

• Initial Complaint

  Date:02/27/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been receiving phone call constantly from CBE group as a collection agency for $149. this is for the internet connection and it has been taken care of already 11 months ago . it reflected my credit score very badly . Please dispute this transection asap . Wifi router is given back to the provider long time ago ,should nt be any pending charges now .

  Business Response

  Date: 03/04/2024

  *********************,
  We have received your complaint and it is important to us.The CBE Group (CBE) submitted your dispute to our client, Charter Communications,and requested that they provide us with debt validation. The validation was received and forwarded to you by mail on February 27, 2024. Based on your complaint, CBE has ceased collection activity on the account.
  Sincerely,
  *************************
  CBE Compliance