Business Profile
Collections Agencies
The C B E Group IncHeadquarters
Complaints
This profile includes complaints for The C B E Group Inc's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 280 total complaints in the last 3 years.
- 50 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:06/14/2024
Type:Billing IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
CBE GROUP collection company says that I owe them money through ******* wireless. I never received mail, or phone call. ******* says I owe them money, I do not. I had auto pay. Cancelled service march 19. I received a bill June 5. I went to ******* to resolve it and they transferred me right to the cbe group without even telling. **** have all my statements from ******* and my credit card company proving all was paid. I am not paying a bill for service in may when I cancelled service march 19.Business Response
Date: 06/20/2024
***************************,
We have received your complaint and it is important to us. The CBE Group (CBE) has forwarded your dispute to our client for review and requested that they provide us with validation regarding the matter in question. The validation was forwarded to you by mail on June 14, 2024. Based on your complaint, CBE has taken measures to prevent any further communication attempts to you.
Sincerely,
*************************
CBE ComplianceInitial Complaint
Date:06/12/2024
Type:Service or Repair IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
CBE Group has started calling my phone almost non-stop for my 22 year old daughters debt. They are trying to say I am responsible which I am most definitely not. They refuse to stop calling my number and told me they will continue to call and there is nothing I can do about it.Business Response
Date: 06/19/2024
***********************,
We have received your complaint and it is important to us. The CBE Group (***) has reviewed your complaint and our records regarding phone call attempts to the number provided in your complaint, **************. We show the *** has made one phone call attempt to **************, which was on June 11,2024, in an attempt to reach another individual. Based on your complaint, we have taken measures to prevent any further communication attempts to that number.
Sincerely,
*************************
*** ComplianceCustomer Answer
Date: 06/19/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***********************Initial Complaint
Date:06/07/2024
Type:Order IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was contacted by phone and then sent a letter saying they were a debt collector for **** and I owed ******** and if I dont pay it then they will put it in collections on my credit score or I could be garnished. I contacted **** they verified I dont owe them anything and be suspicious of a scam. I called them and they wanted a payment to get this off of my credit score if it was placed in collections by the CBE Group ***** PLEASE HELPBusiness Response
Date: 06/12/2024
***************************,
We have received your complaint and it is important to us.The CBE Group (CBE) has reviewed your complaint and the account placed in our office for third party collection on May 14, 2024, by our client, ********* Our records show on our verbal communication with you from May 30, 2024, the CBE agent advised you that collection activity would be ceased and that your dispute would be escalated to our client for review. There was no mention of wage garnishment or credit reporting on that call and CBE is not a data furnisher for our client, therefore, it was not reported to any credit repository by our organization.Your complaint has been forwarded to your client for review and we asked that they provide us with debt validation. Once the validation or response is received from our client, it will be forwarded to you by mail.
Sincerely,
*************************
CBE ComplianceInitial Complaint
Date:05/31/2024
Type:Product IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have been contacted several times by this business. I have asked that they only contact me by mail.This matter they keep contacting me about it in the court system with the *** It is not my fault the court taking forever to collect the funds. I am asking that they no longer contact me by phone and only by mail.I tried many times to give them my new address and they refused to take it. Please have them stop harassing **** would like only correspondence writing so I can send it to the District attorney.Business Response
Date: 06/06/2024
*********************,
We have received your complaint and it is important to us. The CBE Group (CBE) has reviewed your complaint and our records related to our communication with you.Our records do not show that CBE had any communication with you prior to May 31,2024, when you advised CBE that you wish to only communicate regarding this matter through the mail. Based on that conversation and this subsequently submitted complaint, CBE has taken measures to prevent any further phone call attempts from being made to **************. Validation regarding the matter in question will be provided to you by mail at the address provided in your complaint.
Sincerely,
*************************
CBE ComplianceInitial Complaint
Date:05/29/2024
Type:Billing IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I received mail correspondence from CBE group alleging that I owe **** $1,459.85 as of 5/13/24. I have not purchased anything from **** since 2018. I contacted **** to insure that there has not been any fraudulent activities under my account, they assured me that my account is clean. I was also informed that for any outstanding payments **** would notify me via **** messenger. I was additional advised to file a police report on this matter. They placed a notification on my account detailing my conversation with them about this issue. I would like this matter to be immediately resolved, to avoid any negative marks on my credit report.Business Response
Date: 06/04/2024
*************************,
We have received your complaint and it is important to us. The CBE Group (CBE) has submitted your dispute to our client, ********** for review and requested that they provide us with debt validation. Once the validation is received, it will be forwarded to you by mail. Based on your complaint, CBE has ceased collection activity on the account.
Sincerely,
*************************
CBE ComplianceCustomer Answer
Date: 06/12/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*************************Initial Complaint
Date:05/28/2024
Type:Service or Repair IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I received a hit on my credit report by these people claiming I took out a student loan (which I have never in my life) and that I owe $601.00 to them. I called and they are very unprofessional and clearly didnt know how to run the scam theyre operating because the first person asked for the basic information- first name, last name, birthdate; cool. But I never told them my SSN. They asked me to confirm (they repeated to me my full SSN!!!???) I told them I wanted to speak to someone else and I was transferred. Here we go again, they wanted my ssn (absolutely not.) and when I said I would only tell them the account number, I was transferred to yet another person wanting so badly to get my full ssn. Finally transferred a fourth time and this person said they have no record of me in their systems? WHAT? I dont know how these folks are still up and running but they need to be fined or something for fraud and theft. That hit, ***** tick, on my credit needs to be removed ASAP.Business Response
Date: 06/04/2024
***********************,
We have received your complaint and it is important to us. The CBE Group (CBE) has reviewed our records related to your complaint and we do not show that CBE has any prior communication with you in writing or at the phone number provided in your complaint. If there is another phone number that *** have been used when you contacted our office, it *** be provided to me by email at ****************************** so that this matter *** be further investigated. Validation regarding the matter being handled in our office was sent to you by mail on May 28, 2024, and CBE has ceased any further communication attempts to you.
Sincerely,
*************************
CBE ComplianceInitial Complaint
Date:05/24/2024
Type:Billing IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
CBE Group says we owe $211.91 after closing an account with Spectrum from ******* Communications. When we closed our Spectrum account almost two years ago there was no money due. We returned all equipment in August 2022 and have a receipt for that. It is available if necessary. We have been pursued for the above amount since we closed the account.Business Response
Date: 06/04/2024
*************************,
We have received your complaint and it is important to us.The CBE Group (CBE) has submitted your dispute to our client, ******* Communications (Spectrum), for review and requested that they provide us with debt validation. The validation was received and forwarded to you by mail on May 30, 2024. Any additional information you have that *** support your dispute can be provided to CBE by mail and will be forwarded to our client for review. Based on your complaint, CBE has ceased collection activity on the account.
Sincerely,
*************************
CBE ComplianceInitial Complaint
Date:05/24/2024
Type:Billing IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My mother died in March 2022. We returned her Spectrum cable equipment in person, cancelled all services and paid the remaining balance at Spectrum near my late mother's house in *******. Years later, they try to collect money for cable services after my mother's date of death and after ******** said we had paid in full. I am not even the trustee of the estate anymore. We believe this a a scam preying on people who recently lost a loved one. I have read online that this happens a lot with this company.Business Response
Date: 05/31/2024
*********************,
We have received your complaint and it is important to us. Based on your complaint, The CBE Group (CBE) has taken measures to prevent any further communication attempts from being made regarding the matter in question.
Sincerely,
*************************
CBE ComplianceInitial Complaint
Date:05/21/2024
Type:Billing IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I received a letter from a collection agency requesting ***** for an **** listing. I called **** (ref# **************) and spoke with ***, a representative. He stated that an advertisement for a Freightliner Cascadia (large commercial truck) had been placed back in 2021 and not paid. I have never owned or placed any ads for any vehicles on ****. I have never received any previous calls or letters regarding this fee as I suspect it was being sent to whomever actually submitted the ad. As per ***, I would have to pay the amount first before any investigation into the fraudulent listing would be done by ****, and their billing department won't assist as the account is suspended. He said any further information would have to come from the collection agency-can you assist?Business Response
Date: 05/29/2024
***************************,
We have received your complaint and it is important to us. The CBE Group (CBE) submitted your dispute to our client, ***** for review and ceased collection activity on the account. Our client responded to our office on May 28, 2024, and stated that they confirmed you were the victim of an Account Take Over (ATO) and they are in the process of crediting the outstanding balance. CBE will be returning the account to our client, and they can be reached directly if you have any further questions.
Sincerely,
*************************
CBE ComplianceCustomer Answer
Date: 05/29/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***************************Initial Complaint
Date:05/09/2024
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
THIS COLLECTION AGENCY REPORTED A FALSE ACCOUNT ON MY CREDIT REPORT CLAIMING I OWE A PAYMENT FOR AN ACCOUNT THAT WAS CANCELLED AND CLOSED AND I DO NOT OWE ANY PAYMENTS.THEY HAVE ALSO BEEN HARRASING ME BY PHONE WHICH IS A VIOLATION OF TCPA LAWBusiness Response
Date: 05/13/2024
***************************,
We have received your complaint and it is important to us.The CBE Group (CBE) has forwarded your dispute to our client for review and requested that they provide us with validation for the matter in question. The validation was received and forwarded to you by mail on May 10, 2024. Based on your complaint, CBE has taken steps to prevent any further communication attempts to you.
Sincerely,
*************************
CBE ComplianceCustomer Answer
Date: 05/13/2024
Complaint: 21685507
I am rejecting this response because: I need this removed off my credit report immediately
Sincerely,
***************************Business Response
Date: 05/17/2024
***************************,
Our records show that CBE submitted a request for deletion of our tradeline from the three major credit reporting repositories (Equifax,Experian, & TransUnion) on April 30, 2024, but we do not control the timeframe in which the credit bureaus process said request. Please reach out to the bureaus directly if you have any further questions.
Sincerely,
*************************
CBE Compliance
The C B E Group Inc is BBB Accredited.
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