Complaints

This profile includes complaints for The C B E Group Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  The C B E Group Inc

  1309 Technology Pkwy Cedar Falls, IA 50613-6976

  
• 

  The C B E Group Inc

  PO Box 900 Waterloo, IA 50704-0900

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/26/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was notified that my fico score had decreased on 9/25/22. There is a FRAUDULENT CHARTER COMMUNCIATIONS account on my credit report. I've never had their services and I was never given written notification by cbe for the debt they are collecting. I want this fraudulent account off of my collection report and I want the phone calls from cbe to stop. They never even bother to leave a voicemail which is shady on their part.

  Business Response

  Date: 09/27/2022

  *************************,
  We have received your complaint and it is important to us.  The CBE Group (CBE) has submitted your dispute to our client, ******* Communications, and requested that they provide us with debt validation. The validation was received and forwarded to you by mail on September 26, 2022. Based on your complaint, CBE has ceased collection on the account, and we have submitted for withdrawal of our tradeline from the three major credit bureaus (Transunion, Equifax, Experian). If you wish to have this matter investigated further, please visit the following website provided by our client: https://www.spectrum.net/support/manage-account/reporting-id-theft
  Sincerely,
  *************************
  CBE Compliance

  Customer Answer

  Date: 09/27/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:09/23/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  CBE has been calling me at least twice a week now for three weeks, and Ive never been late and Ive checked my credit report and there is nothing on that either

  Business Response

  Date: 09/27/2022

  *****************************,
  We have received your complaint and it is important to us.  The CBE Group (CBE) has reviewed our records, and our records indicate that we were attempting to reach you regarding a personal business matter being handled in our office. On September 3, 2022, CBE mailed a notice regarding this matter to the address provided in your complaint. Based on your complaint, CBE has taken measures to prevent any future calls to the phone number **************. If you would like to contact us regarding this matter, CBE can be reached at **************. 
  
  
  Sincerely,
  *************************
  CBE Compliance

• Initial Complaint

  Date:09/22/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Starting on July 7, 2022 through this current date of today September 22, 2022 Ive been receiving text messages every day from CBE Group stating; This message is from the CBE Group, a debt collector. Please contact us at ********** or paycbe.com. Reply 'STOP' to stop texts to this number. I havent received anything in the mail stating I owe a debt. As far as I know I dont owe any debts except for a credit card that I am currently paying on and it is in good standing of on time payments. I would like a validation letter explanation, proving that I owe this company. Also I would like for them to stop harassing me with these text messages.

  Business Response

  Date: 09/24/2022

  *****************************,
  We have received your complaint and it is important to us.The CBE Group (CBE) was sending text messages to the phone number provided in your compliant, **************, in an attempt to reach another individual. Upon receipt of your complaint, we took immediate measures to prevent any further text messages or phone calls to **************. We apologize to you for any inconvenience.  
  Sincerely,
  *************************
  CBE Compliance

• Initial Complaint

  Date:09/22/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  THE CBE GROUP ****FORMER ********************************************** **************************************** Phone: ************** Account #******XXXX I have never had THE CBE GROUP *** as a creditor. Per my research THE CBE GROUP *** is a debt collector falsely attempting to collect a debt that isn't there's. I have requested that THE CBE GROUP *** provide proof of alleged items. I request to be provided with specifically the original application, contract, note, or another instrument bearing my signature with THE CBE GROUP ***. In addition please provide the contract signed between THE CBE GROUP *** & original creditor, notarized and sworn under penalty and perjury for THE CBE GROUP *** ability to collect this alleged debt.I request this under 15 U.S. Code ****g - Validation of debts. If information is not provided or the false reporting isnt removed; as in Wenger ** ****************** No. 95-6445 (C.D.Cal. No** 14,1995), you may be liable for your willful non-compliance. Credit reporting laws ensure that bureaus report only 100% accurate credit information. Every step must be taken to assure the information reported is completely accurate and correct. The following information therefore needs to be reinvestigated.I further remind you that, as in White ** Experian Information Solutions, 993 F. Supp. 2d 1154 - Dist. Court, (CD California 2014); you may be liable for violating the Fair Credit Reporting Act (FCRA) by recklessly failing to follow reasonable procedures to ensure the accurate reporting of debts discharged in bankruptcy and by refusing to adequately investigate consumer disputes regarding the status of discharged accounts.Please send all validating records through the BBB and certified mail to my address. I have uploaded a copy of my ID showing my mailing address.

  Business Response

  Date: 09/24/2022

  ***********************,
  We have received your complaint and it is important to us.The CBE Group (CBE) submitted your dispute to our client, ******* Communications, and requested that they provide us with debt validation. The validation was received and forwarded to you by mail on September 22, 2022. Based on your complaint, CBE has ceased collection activity on the account, and we have requested for deletion of our tradeline from the three major credit bureaus (Equifax, Experian, Transunion).
  Sincerely,
  *************************
  CBE Compliance

• Initial Complaint

  Date:09/21/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I sent in multiple letters on August 21, 2022 addressing these situations and you ignored my letters. However, I need these laws applied to my report or I will take legal action. 15 U.S code **** (g) validation of debt 15 U.S code ****d harassment and abuse 15 U.S code ****e False or misleading representations 15 U.S code ****f-Unfair practices Under 15 U.S code ****k civil liability I demand $1,000 for each violation as you have caused severe damage to my character or remove it at once in the credit report.

  Business Response

  Date: 09/22/2022

  *****************************,
  We have received your complaint and it is important to us. The CBE Group (CBE) submitted your dispute to our client, Charter Communications,and requested that they provide us with debt validation. The validation was received and forwarded to you by mail on September 22, 2022.  Our records do not show that CBE had received any dispute or request for validation prior to receipt of this complaint. Based on your complaint, CBE has ceased collection activity on the account, and we have submitted for deletion of our tradeline from the three major credit bureaus (Equifax, Experian, Transunion).
  Sincerely,
  *************************
  CBE Compliance

• Initial Complaint

  Date:09/20/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  CBE GROUP put collection on my credit reports without my knowledge and in doing so, this violated the ***** Collection Practice by placing a collection account on my credit report without sending a letter to me. I request that CBE GROUP verify the following information. 1. Full original Account Number 2. Date original Account was opened 3. Any written agreements between myself and the original creditor stating this debt is owed 4. Full account summary and itemized calculation of alleged debt 5. Date of the first delinquency 6. Dates and times of any phone calls made and to what number in attempt to contact me concerning the alleged debt before it was reported to an agency, and so proving that these calls were made in the times governed by ***** law. If CBE GROUP is unable to provide the above identifying account information, this account must be deleted from all CRAs. CBE GROUP also failed to follow ***** by not sending a letter giving the consumer time to dispute or validate the alleged debt within the allowed 30-day time frame that is allowed by law.

  Business Response

  Date: 09/22/2022

  ***************************,
  We have received your complaint and it is important to us.The CBE Group (CBE) submitted your dispute to our client and requested that they provide us with debt validation. An initial notice letter was mailed to you at the address provided in the complaint on May 27, 2022, and a second notice letter was mailed on July 11, 2022. CBE has not received any notice of undeliverability for either of those mailings.  The validation was received and forwarded to you by mail on September 20, 2022.  Based on your complaint, CBE has ceased collection activity on the account, and we have requested for deletion of our tradeline from the three major credit bureaus (Experian, Equifax, Transunion).
  Sincerely,
  *************************
  CBE Compliance

• Initial Complaint

  Date:09/19/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They sent me a letter back in August that I needed to pay them $49 I owed ****************** yet I do not owe MIdAmerican Energy $49 I owed ****************** $49.14 which as of today 9/16/2022 has been paid in full.

  Business Response

  Date: 09/21/2022

  ***********************************,
  The CBE Group (CBE) has received your complaint and it is important to us. Our records show that the payment referenced in your dispute posted to your account with CBE on September 20, 2022, and the account is now paid in full. Upon receipt of your complaint, CBE submitted for deletion of our tradeline from the three major credit reporting bureaus (Equifax, Transunion,Experian). 
  Sincerely,
  *************************
  CBE Compliance

  Customer Answer

  Date: 09/21/2022

   
  Complaint: 18038109
  
  I am rejecting this response because: I paid it in full back in August and they are now just removing it from my credit report which is against the Fair Credit Act and ********. I will be sending a complaint to the **** Attorney General. 
  
  Sincerely,
  
  ***********************************

  Business Response

  Date: 09/22/2022

  ***********************************,
  Thank you for your response. CBE was not aware of any payment made to our client until we received your complaint and the payment posted to the account on September 20, 2022. CBE submitted for withdrawal of our tradeline from the credit bureaus as soon we received your complaint.
  Sincerely,
  *************************
  CBE Compliance

  Customer Answer

  Date: 09/22/2022

   
  Complaint: 18038109
  
  I am rejecting this response because: Once again the have lied and I paid it back when it was due and it still has not been removed from my credit report which is damaging my credit report. I will file a complaint with **** Attorney General and the ****************** Protection Bureau. 
  
  Sincerely,
  
  ***********************************