Complaints

This profile includes complaints for The C B E Group Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  The C B E Group Inc

  1309 Technology Pkwy Cedar Falls, IA 50613-6976

  
• 

  The C B E Group Inc

  PO Box 900 Waterloo, IA 50704-0900

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/23/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The report shows late payments for a promotional financing period with deferred interest.

  Business Response

  Date: 07/01/2025

  ********* ******,
  We have received your complaint, and it is important to us. The CBE Group (CBE) has notified our client of your dispute, and we requested that they provide us with validation documentation for the account in question. Once the requested documentation is received, CBE will send it to you by mail. Based on your complaint, CBE has ceased all collection activity on the account, and we have submitted a request for deletion of our trade line from the three major credit reporting bureaus (*******, Experian & TransUnion). If applicable, our clients fraud department may be reached online at ******************************* or by phone at **************.
  Sincerely,
  ****** ******
  CBE Compliance

• Initial Complaint

  Date:06/20/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I honestly dont get why The C B E Group Inc is reporting this debt under my name because I dont owe them anything. I never signed anything with them, and when I asked for a copy of the original application, they didnt even bother to provide it. Its frustrating because this is hurting my credit for no reason, and its just not fair. How can they just put something on my report without any proof?Account No: ****** Amount Disputed: $477

  Business Response

  Date: 06/27/2025

  Shatwaka *****,
  We have received your complaint and it is important to us.The CBE Group (CBE) has submitted your dispute to our client, and we asked that they provide us with validation documentation for the account in question. Once the requested documentation is received, CBE will forward it to you by mail.Our records do not reflect that any previous dispute or request for validation was received in our office. Based on your complaint, CBE has ceased all collection activity on the account.
  Sincerely,
  ****** ******
  CBE Compliance

• Initial Complaint

  Date:06/09/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I honestly dont get why The C B E Group Incis reporting this debt under my name because I dont owe them anything. I never signed anything with them, and when I asked for a copy of the original application, they didnt even bother to provide it. Its frustrating because this is hurting my credit for no reason, and its just not fair. How can they just put something on my report without any proof?Account No: ****** Amount Disputed: $125

  Business Response

  Date: 06/17/2025

  Jacquisha Todd,
  We have received your complaint, and it is important to us. Upon
  receipt, The CBE Group (CBE) notified our client of your dispute, and we asked
  that they provide us with validation documentation for the matter in question.
  The validation was received and forwarded to you by mail on June 10, 2025. Our
  records do not show that CBE had received any prior dispute or request for validation.
  Based on your complaint, CBE has ceased all collection activity on the account.
  Sincerely,
  Jorden Rowles
  CBE Compliance

• Initial Complaint

  Date:06/09/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The listing shows me as the responsible party, but I was only an emergency contact.

  Business Response

  Date: 06/17/2025

  Dawn Gilliam,
  We have received your complaint and it is important to us. Upon
  receipt, The CBE Group (CBE) ceased all collection activity, forwarded your
  dispute to our client for review, and we asked that they provide us with validation
  documentation for the matter in question. The account was subsequently recalled
  from our office and returned to our client on June 13, 2025, and CBE submitted
  a request for deletion of our trade line from the three major credit reporting
  bureaus (Equifax, Experian, & TransUnion). Our client can be reached
  directly if you have any further questions or concerns.
  Sincerely,
  Jorden Rowles
  CBE Compliance

• Initial Complaint

  Date:06/06/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Im making this complaint because Im not liable for this debt with **************************, I dont have any business with CBE group or any contract with them , for them to report on my credit a collection of $260 dollars is requesting to this collection be removed immediately from my credit report, they do not have any ID , driver license, or contract signed by me stipulating that they have any business with me , Im cordially asking too remove this . Thank you.

  Business Response

  Date: 06/12/2025

  ****** ****,
  We have received your complaint and it is important to us.The CBE Group (CBE) submitted your dispute to our client, *************************, and we asked that they provide us with validation documentation for the matter in question. The validation was received and forwarded to you by mail on June 9, 2025. Upon receipt of your complaint, CBE promptly took steps to cease all collection activity on the account.
  Sincerely,
  ****** ******
  CBE Compliance

• Initial Complaint

  Date:06/05/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have submitted two letters disputing the charge they are trying to get me to pay.I do not have or have ever had *********************** with *********************** My mobile service is on my daughters contract with AT&T.I am a disabled veteran with Lewy body Dementia and my spouse is my official caregiver and is not aware of this charge being made. I have asked for the specific contract that was signed for this service and only received a typed copy of an invoice with charges and payments I have never made. I suspect fraud or a scam since I am a senior citizen.

  Business Response

  Date: 06/12/2025

  ***** ******,
  We have received your complaint and it is important to us.The CBE Group (CBE) has reviewed our records related to the account placed in our office for third party collection by our client, Charter Communications (Spectrum Mobile). We show that CBE received a written dispute of the debt through the mail on March 20, 2025. Based on that correspondence, *** ceased all collection activity on the account and we asked that our client provide us with debt validation. The validation provided by our client was received and forwarded to you by mail on April 4, 2025. For further investigation, our clients **************** may be reached online at ******************************* or by phone at **************.
  Sincerely,
  ****** ******
  CBE Compliance

  Customer Answer

  Date: 06/23/2025

  Gentlemen; I received your letter dated June 12 , 2025 with your response from The CBE Group Inc.and am very unsatisfied with their response for the following reasons:

   

  (1) I have been in touch with CBE on at least 3 occasions to advise them that this account doesn't belong to us because we have NEVER had a mobile service from **************************************** We initially received a letter from them dated 3/5/25 and returned the dispute form attached by mail as requested stating this was not our debt. I also called them and spoke to an agent and explained that ***** ****** is a disabled veteran suffering from a serious mental decline and doesn't make any financial decisions  and informed them that this was not our account. The agent told me put this in writing and send it to them which I did in a letter dated 3/15/2025.

   

  (2) I then received a letter from them 4/7/25 with a copy of what appeared to be an invoice from *************** in my husbands name with several charges and payments that were never made by us or authorized by us. I responded in writing on 4/19/25 that these charges were not made by us and they should provide us with proof of a valid signed contract to verify that we authorized these charges since we have never had a mobile account with ********. My husband had no memory of this account at all,and that it was possibly fraud since we had been notified that we were a victim of hacking by our insurance company. We also had established credit monitoring as a result of this hacking and would have been notified if a new account had been opened in our name.

  Also my husband, ***** ****** was diagnosed with Lewy Body Dementia prior to the date of this invoice. I told them this was not proof that we authorized those charges.

   

  (3)Instead of them obtaining proof of this purchase and providing it to us, they sent another letter dated 4/29/25 that said" we will not investigate this item further because it has been previously disputed and confirmed  " and if I wanted this further reviewed," to provide additional information to support the basis of my dispute! How can I provide more information when this is NOT my account. I had asked them to provide me with Proof that it IS my account because it doesn't exist. We were in a stalemate which is why I reached out to you to help get this resolved.

   

  (4) Also the final frustration is that the Fraud Number provided by them to me previously, and also to you currently, and was included in your response to me dated 6/12/25 belongs to State Farm Insurance???? I called it both times thinking I had read it wrong ,but it is the same number and is answered by State Farm asking if I want to make a claim or obtain insurance!!!

   

  I am humbly requesting that this be resolved in our favor immediately since both me and my husband are in our 80's and don't need this kind of mental harassment. Thank you in advance for your help. I look forward to your response.

   

  Business Response

  Date: 06/26/2025

  ***** ******,
  Thank you for response, CBE is committed to resolving this matter with you. As previously stated, CBE ceased collection activity on the account in question and the requested debt validation provided by our client was sent to you by mail in response to your first written dispute. It was determined that your subsequent dispute did not include any further information or documentation from the first dispute and CBE sent you the referenced letter explaining this on April 29, 2025. In regard to the phone number to reach our clients ***************** the incorrect number was provided to you in our first response and I sincerely apologize to you for that error. The correct number is *************, and they may also be reached online at *******************************.
  Sincerely,
  ****** ******
  CBE Compliance
  

• Initial Complaint

  Date:06/05/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They've contacted me for collections for **** and I don't have any outstanding balances owed to any entity to my knowledge. See attachments.

  Business Response

  Date: 06/12/2025

  ******* ********,
  We have received your complaint and it is important to us.The CBE Group (CBE) has submitted your dispute to our client, *********, for review and we asked that they provide us with validation documentation for the matter in question. Once the validation is received, CBE will forward it to you by mail. Based on your complaint, CBE has ceased collection activity on the account.
  Sincerely,
  ****** ******
  CBE Compliance

• Initial Complaint

  Date:05/27/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a letter from CBE Group **** trying to extort money from me for an **** account that I do not own. Please see the attached file. I require a written apology from CBE Group **** and confirmation that they have the wrong information on file and that they are NOT seeking to collect ANY funds from me.

  Business Response

  Date: 06/04/2025

  *** *******,
  We have received your complaint, and it is important to us. The CBE Group (CBE) has submitted your dispute to our client, *********, for review and we asked that they provide us with debt validation documentation. Once the validation is received, it will be forwarded to you by mail. Based on your complaint, CBE has permanently ceased collection activity on the account.
  Sincerely,
  ****** ******
  CBE Compliance

  Customer Answer

  Date: 06/04/2025

   
  Complaint: 23366823
  
  I am rejecting this response because: they provided no update and requested 10 days to do what they should have done before sending out an extortion note to innocent people. 
  
  Sincerely,
  
  *** *******

  Business Response

  Date: 06/10/2025

  *** *******,
  The CBE Group (CBE) has forwarded your disputes to our client for review and unfortunately, we are still waiting on their response. As previously stated, CBE has permanently ceased collection activity on the account in question. Our office can be reached by phone at ************** for further assistance.
  Sincerely,
  ****** ******
  CBE Compliance

  Customer Answer

  Date: 06/10/2025

   
  Complaint: 23366823
  
  I am rejecting this response because: the issue of them pushing fraudulent claims has not been addressed and no apology issued
  
  Sincerely,
  
  *** *******

• Initial Complaint

  Date:05/15/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a complaint against CBE Group for wage garnishment tied to a debt that was never properly verified as belonging to me.On May 15, 2025, $620 was unexpectedly garnished from my paycheck due to a federal student loan that CBE Group claims I owe. I was never given proper notice, an opportunity to dispute the debt, or any verified documentation proving that this debt is legally mine.CBE Group has failed to comply with debt verification protocols, and I was not informed that a garnishment was in process. The lack of transparency and disregard for due process has created extreme financial hardship. I have filed an identity theft report due to concerns about how this account was established and am actively disputing the legitimacy of this garnishment.I am requesting that BBB help resolve the issue by:1.Prompting CBE Group to immediately verify the debt with proper documentation,2.Suspending the garnishment until a full investigation is complete, and 3.Refunding any wages if the debt is found to be unverified or invalid.I want a fair review. I should not be punished financially for a debt that has not been properly confirmed as mine.

  Business Response

  Date: 05/16/2025

  ******* *****,
  We have received your complaint, and it is important to us.The CBE Group (CBE) has carefully reviewed our records related to your complaint and the account placed in our office for third party collection on February 23, 2025, by our client, ****************************************. Our records show that CBE sent an initial notice letter to you by mail on February 24, 2025, at the address, *****************************************************************************************************, which was provided by our client. CBE monitored the mailing and to date, we have not received any notice of undeliverability. The letter describing Treasurys intent to initiate wage garnishment and your options at that time was sent to you by mail on March 31, 2025, also to the address listed above. Unfortunately, due to the regulations set forth by our client, CBE is unable to complete your desired resolution at this time. CBE received your written dispute documentation on 5/13/2025 and it has been forwarded to our client for review. Once a response or resolution to your dispute is received in our office, it will be forwarded to you by mail. If the dispute is ruled in your favor, the Administrative Wage Garnishment will be terminated, and any payments offset will be refunded to you. Our office can be reached by phone at ************** if you have any further questions or concerns.
  Sincerely,
  ****** ******
  CBE Compliance

  Customer Answer

  Date: 05/16/2025

   
  Complaint: 23331283
  
  I am rejecting this response because:

  The companys failure to follow proper procedures regarding debt validation and notification. The wage garnishment was initiated without providing me with proof that the alleged debt is legally mine, violating my right to dispute it.
  
  
  Additionally, notices were sent to an outdated address I no longer reside at, which the company had no reason to believe was current. This prevented me from taking timely action and directly resulted in unjust financial harm including a $620 monthly deduction from my paycheck without my knowledge or consent.
  
  
  CBE Group and its client had a responsibility to ensure that proper notice, verification, and due process were followed and they failed on all counts.
  
  
  This has caused significant emotional distress and financial hardship. Because this issue has not been resolved properly, and my rights have been disregarded, I will be pursuing legal action and escalating this matter through every available regulatory and legal channel.
  
  
  
  Sincerely,
  
  ******* *****

  Business Response

  Date: 05/21/2025

  ******* *****,
  We understand your frustration with this matter; however,our records do not show that either The CBE Group (CBE) or our client, ****************************************, were made aware of any address change or update. CBE sent an initial notice letter to you by mail on February 24, 2025,at the address, *******************************************************************************************************, which was provided by our client. CBE monitored the mailing and to date, we have not received any notice of undeliverability. The letter describing Treasurys intent to initiate wage garnishment and your options at that time was sent to you by mail on March 31, 2025, also to the address listed above. Your written dispute was received after the deadline for it to be considered timely. Unfortunately, due to the regulations set forth by our client, CBE is unable to complete your desired resolution at this time.CBE received your written dispute documentation on May 13, 2025, and it has been forwarded to our client for review. Once a response or resolution to your dispute is received in our office, it will be forwarded to you by mail. If the dispute is ruled in your favor, the Administrative Wage Garnishment will be terminated, and any payments offset will be refunded to you. Our office can be reached by phone at ************** if you have any further questions or concerns.
  
  Sincerely,
  ****** ******
  CBE Compliance

• Initial Complaint

  Date:04/28/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have spoke to this Creditor about a collections bill that was already paid directly to **************************** in the amount of $412.00.This creditor has already been provided all the information showing proof of payment, I constantly receiving phone calls and corresponded regarding this paid bill. I have provided this information to Nicklaus Children's, to Amcol and now to CBE Group. I am not sure what else needs to be done for this harassment to stop. Paid on Jan 3, 2025, posted Jan 5, 2025 / Confirmation #******, Transaction #*********, in the amount of $412.00.

  Business Response

  Date: 05/06/2025

  ****** *****,
  We have received your complaint and it is important to us.The CBE Group (CBE) has submitted your dispute to our client, and we asked that they provide us with debt validation for the account in question. Once the validation documentation is received, it will be forwarded to you by mail. Based on our verbal communication with you on April 26, 2025, CBE has ceased collection activity on the account.
  Sincerely,
  ****** ******
  CBE Compliance