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Business Profile

Collections Agencies

The C B E Group Inc

Headquarters

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BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for The C B E Group Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 290 total complaints in the last 3 years.
    • 48 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/21/2025

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This collection from CBE GROUP was not authorized to be on my credit report. This is fraudulent and a violation of my consumer rights and I demand this account to be removed. Im not liable for this debt. It says it was opened on 5/1/2025 for $46 with account numbers starting with **********.Please remove this collection ASAP and cease all communication or I will file a CFPB and FTC report.

      Business Response

      Date: 07/29/2025

      ******* ********,
      We have received your complaint and it is important to us.The CBE Group (CBE) has notified our client of your dispute, and we asked that they provide us with validation for the matter in question. Once the validation is received, CBE will send it to you by mail. Based on your complaint, further communication attempts have been ceased and CBE will send a request for deletion of our trade line to the three major credit reporting bureaus (*******,Experian, & TransUnion). Our office can be reached by phone at ************* if you have any further questions or concerns.  
      Sincerely,
      ****** ******
      CBE Compliance

    • Initial Complaint

      Date:07/08/2025

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      ********************** did not give me any advance notice that they will be sending my account to collections. I can't afford to pay the $130 for 6 months until my account paid off with The Cbe group. I want The CBE group to send my account back to *********************** Once I return the equipment to a Spectrum store my balance is $244.76

      Business Response

      Date: 07/16/2025

      ***** ******,
      We have received your complaint and it is important to us. In response to your complaint and previously received correspondence, The CBE Group (CBE), ceased collection activity on the account, forwarded your disputes to our client, ********************** (Spectrum), for review and we asked that they provide us with debt validation. Once the validation is received, CBE will send it to you by mail. Our records show that a payment agreement has been set up on the account, and our office can be reached by phone at ************** if you have any further questions or concerns.
      Sincerely,
      ****** ******
      CBE Compliance

      Customer Answer

      Date: 07/16/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***** ******

    • Initial Complaint

      Date:07/02/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have a problem with, me owing $211.18 from The CBE group which was from ****. This is completely wrong because I do not owe anything.

      Business Response

      Date: 07/09/2025

      ******** **********,
      We have received your complaint and it is important to us.The CBE Group (CBE) has notified our client, *********, of your dispute and we asked that they provide us with debt validation. Once the validation is received, CBE will send it to you by mail. Based on your complaint, CBE has ceased collection activity on the account.
      Sincerely,
      ****** ******
      CBE Compliance

    • Initial Complaint

      Date:06/24/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I wanted to resolve a debt on my credit and when I contacted the company they had me believe they had my debt and by paying them they would resolve it. I did not know they were a credit repair company. I asked them to refund my money and cancel my order hey could not give me a strait answer and played it so I would eventually hang up because they had no answers like once I paid them they now can now play stupid like a big scam.

      Business Response

      Date: 07/01/2025

      ***** **********,
      We have received your complaint, and it is important to us. The CBE Group (CBE) has reviewed your complaint, and the account placed in our office for third party collection on January 28, 2025, by our client, ********************** (Spectrum). Our records do not show that CBE has had any prior communication with you. Payment for the balance in full ($135.00) was posted to the account on June 24, 2025, and the matter is considered satisfied. Based on your complaint, CBE has submitted a request for deletion of our trade line from the three major credit reporting bureaus (Experian, Equifax, & **********).Our client may be reached directly for further assistance.
      Sincerely,
      ****** ******
      CBE Compliance

    • Initial Complaint

      Date:06/23/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      ******* wireless was the original creditor, which put me in collections barely 2 weeks after receiving a bill. This is a bill I do not owe. I switched carriers in December 2024. I called ******* before I switched carriers to ensure I didn't owe any money. ******* stated I did not. I recieved a bill from ******* in February 2025 for December, which again I don't owe. ******* put me in collections barely 2 weeks after receiving the bill, which was CBE. CBE harassed me with texts nearly every day to pay the payment which I don't owe. I called CBE 3 times and nothing was resolved. They told me to call ******* and when I did call *******, ******* said to call CBE. I got nothing resolved and felt I had no voice in the matter. I do not owe this bill and need this removed from my credit report ASAP!

      Business Response

      Date: 07/01/2025

      ******* ******,
      We have received your complaint, and it is important to us. The CBE Group (CBE) has forwarded your dispute to our client, ****************, for review. The account in question was recalled from our office on May 28, 2025,and all collection activity was ceased. The account was not reported to any credit reporting bureau by our organization as CBE is not a data furnisher for our client. ******* may be reached directly for further assistance.
      Sincerely,
      ****** ******
      CBE Compliance

    • Initial Complaint

      Date:06/23/2025

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The report shows late payments for a promotional financing period with deferred interest.

      Business Response

      Date: 07/01/2025

      ********* ******,
      We have received your complaint, and it is important to us. The CBE Group (CBE) has notified our client of your dispute, and we requested that they provide us with validation documentation for the account in question. Once the requested documentation is received, CBE will send it to you by mail. Based on your complaint, CBE has ceased all collection activity on the account, and we have submitted a request for deletion of our trade line from the three major credit reporting bureaus (*******, Experian & TransUnion). If applicable, our clients fraud department may be reached online at ******************************* or by phone at **************.
      Sincerely,
      ****** ******
      CBE Compliance

    • Initial Complaint

      Date:06/20/2025

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I honestly dont get why The C B E Group Inc is reporting this debt under my name because I dont owe them anything. I never signed anything with them, and when I asked for a copy of the original application, they didnt even bother to provide it. Its frustrating because this is hurting my credit for no reason, and its just not fair. How can they just put something on my report without any proof?Account No: ****** Amount Disputed: $477

      Business Response

      Date: 06/27/2025

      Shatwaka *****,
      We have received your complaint and it is important to us.The CBE Group (CBE) has submitted your dispute to our client, and we asked that they provide us with validation documentation for the account in question. Once the requested documentation is received, CBE will forward it to you by mail.Our records do not reflect that any previous dispute or request for validation was received in our office. Based on your complaint, CBE has ceased all collection activity on the account.
      Sincerely,
      ****** ******
      CBE Compliance

    • Initial Complaint

      Date:06/09/2025

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I honestly dont get why The C B E Group Incis reporting this debt under my name because I dont owe them anything. I never signed anything with them, and when I asked for a copy of the original application, they didnt even bother to provide it. Its frustrating because this is hurting my credit for no reason, and its just not fair. How can they just put something on my report without any proof?Account No: ****** Amount Disputed: $125

      Business Response

      Date: 06/17/2025

      Jacquisha Todd,
      We have received your complaint, and it is important to us. Upon
      receipt, The CBE Group (CBE) notified our client of your dispute, and we asked
      that they provide us with validation documentation for the matter in question.
      The validation was received and forwarded to you by mail on June 10, 2025. Our
      records do not show that CBE had received any prior dispute or request for validation.
      Based on your complaint, CBE has ceased all collection activity on the account.
      Sincerely,
      Jorden Rowles
      CBE Compliance

    • Initial Complaint

      Date:06/09/2025

      Type:Order Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The listing shows me as the responsible party, but I was only an emergency contact.

      Business Response

      Date: 06/17/2025

      Dawn Gilliam,
      We have received your complaint and it is important to us. Upon
      receipt, The CBE Group (CBE) ceased all collection activity, forwarded your
      dispute to our client for review, and we asked that they provide us with validation
      documentation for the matter in question. The account was subsequently recalled
      from our office and returned to our client on June 13, 2025, and CBE submitted
      a request for deletion of our trade line from the three major credit reporting
      bureaus (Equifax, Experian, & TransUnion). Our client can be reached
      directly if you have any further questions or concerns.
      Sincerely,
      Jorden Rowles
      CBE Compliance

    • Initial Complaint

      Date:06/06/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Im making this complaint because Im not liable for this debt with **************************, I dont have any business with CBE group or any contract with them , for them to report on my credit a collection of $260 dollars is requesting to this collection be removed immediately from my credit report, they do not have any ID , driver license, or contract signed by me stipulating that they have any business with me , Im cordially asking too remove this . Thank you.

      Business Response

      Date: 06/12/2025

      ****** ****,
      We have received your complaint and it is important to us.The CBE Group (CBE) submitted your dispute to our client, *************************, and we asked that they provide us with validation documentation for the matter in question. The validation was received and forwarded to you by mail on June 9, 2025. Upon receipt of your complaint, CBE promptly took steps to cease all collection activity on the account.
      Sincerely,
      ****** ******
      CBE Compliance

    The C B E Group Inc is BBB Accredited.

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    This business has committed to upholding the BBB Standards for Trust.

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