Reviews

This profile includes reviews for EasyCare's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

EasyCare has 6 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  EasyCare

  6010 Atlantic Blvd Norcross, GA 30071-1303

  
• 

  EasyCare

  PO Box 88077 Atlanta, GA 30356-8077

  
• 

  EasyCare

  PO Box 88230 Atlanta, GA 30356-8230

  
• 

  EasyCare

  PO Box 88238 Atlanta, GA 30356-8238

  
• 

  EasyCare

  PO Box 888050 Atlanta, GA 30356-0050

  

Review Details

• Review fromTim M

  Date: 09/27/2023

  1 star
  The warranty isn't worth the cost of the paper it's printed on. On two different occasions I've called in. First time, I bumped a curb with my tire, and a 'chunk' of the sidewall came out. Which is not repairable. Easy Care cited, the curb is not part of the road, and only the road surface of the tire is covered. On top of which, it didn't lose air. So, not covered, but I paid out of pocket to replace the tire so it wouldn't blow out on the interstate and kill my family. Second time, my tire was losing pressure, suspected a nail in it. The auto repair shop said it was unrepairable due to the tread being 3/32" (at ****** miles). Easy Care only covers 3/32" and thicker. Seriously....why are my 'factory' tires at end of life at ****** miles, and what does 1/32" of an inch really separate? ****** my money away on that warranty. Will never buy one again. Total trash!
  

  EasyCare

  Date: 10/19/2023

  Good afternoon-
  
  As always, we appreciate your office bringing this situation to our attention.  It allows for us to review the customers concern and take any appropriate action necessary to either further educate the consumer, or in some instances provide additional benefits to them.
  
  A Claims/Customer Escalation Specialist will be reaching out to the consumer shortly to address.
  
  Thank you.

• Review fromMeagan M

  Date: 09/22/2023

  1 star
  As a Automotive repair and maintenance shop I give Easy Care a 1/5 star rating because they are anything except easy. We had a customer come in the shop 9/11/23 with information regarding their Easycare plan. I reached out to the company for the required approval prior to repairing the tire. I was instructed to give certain information regarding the vehicle such as milage, VIN, and a photo of the damage to the tire. All information was submitted and I received a PA. I was instructed to submit the invoice with the PA number and customer's signature to them via email. I submitted required information one completing the repair and obtaining the customer's signature. I waited until the following Monday to follow up due to being unsure on how long wait times typically are. When I called I was informed that payments are typically made within a day and they could not find the claim or email that I had sent. I resent the email, and followed up shortly after inquiring as to if it was received. In response I was asked to give the PA number. I emailed back with the PA number and indicated where it was on the invoice as well. I was then asked for the invoice to be sent again with the same information I provided with the initial call. Considering it was over a week later and the vehicle was no longer in the shop I was unable to provide VIN and odometer reading. I don't understand how what should be a simple process to be reimbursed for a repair that we have already performed can be so complicated. They need to fix their issues with the process and follow through with reimbursement approved, promised, and owed.
  

  EasyCare

  Date: 10/19/2023

  Good afternoon-
  
  As always, we appreciate your office bringing this situation to our attention.  It allows for us to review the customers concern and take any appropriate action necessary to either further educate the consumer, or in some instances provide additional benefits to them.
  
  A Claims/Customer Escalation Specialist will be reaching out to the consumer shortly to address.
  
  Thank you.
  
  

• Review fromAnthony J

  Date: 09/22/2023

  1 star
  They intentionally operate in bad faith. They will find a technicality to deny your claim.
  

  EasyCare

  Date: 10/24/2023

  Good afternoon-
  
  As always, we appreciate your office bringing this situation to our attention.  It allows for us to review the customers concern and take any appropriate action necessary to either further educate the consumer, or in some instances provide additional benefits to them.
  
  A Claims/Customer Escalation Specialist will be reaching out to the consumer shortly to address.
  
  Thank you,

• Review fromDebbie K

  Date: 09/20/2023

  2 stars
  2 weeks & still waiting for approval. Their rep read remarks to me in their system that I was combative. No - extremely frustrated that every day it was a different story. Today it was discovered that a the mileage entered by their employee was wrong. All along their ************ husband missed critical doctor *************
  

  EasyCare

  Date: 10/19/2023

  Good afternoon- As always, we appreciate your office bringing this situation to our attention. It allows for us to review the customers concern and take any appropriate action necessary to either further educate the consumer, or in some instances provide additional benefits to them.A Claims/Customer Escalation Specialist will be reaching out to the consumer shortly to address.Thank you,*********************

• Review fromAvery E

  Date: 08/30/2023

  1 star
  Easy care might seem ideal but nope. They say you can take it to any dealer that accepts easycare. The sad thing is they dont have a list of dealers that they know will accept them. You as the customer have to call around n locate a shop is unacceptable! Then when i call customer service to get a list of shops near me that accept my warranty, its the same dude who always has an attitude for no reason! How can you say you warranty is acceptable anywhere but dont tell me where I can take it too ??? Make it make sense. Easy care is a company that doesnt care about its customers. Very unprofessional very rude! I give easy care negative 10 stars!
  

  EasyCare

  Date: 10/19/2023

  Good afternoon- As always, we appreciate your office bringing this situation to our attention. It allows for us to review the customers concern and take any appropriate action necessary to either further educate the consumer, or in some instances provide additional benefits to them.A Claims/Customer Escalation Specialist will be reaching out to the consumer shortly to address.Thank you,*********************

• Review fromElizabeth N

  Date: 08/26/2023

  5 stars
  Good experience. I would highly recommended. Saved me thousands on my vehicle repairs. The service department even said they were easy to deal with. Also approved me for a rental.
  

  EasyCare

  Date: 10/19/2023

  Thank you so much for trusting EasyCare as your Vehicle Service Contract Provider!

• Review fromFrank P

  Date: 08/25/2023

  1 star
  I paid **** for this warranty in 2018 for a ********** Murano. I have not used it until recently the car has a right rear brake caliper not fully retracting. I took the car to my dealer and after waiting three hours they told me that an inspector has to come look at it. I brought up the fact that my contract includes a $30.00 per day car rental reimbursement and that I can leave the car for the inspection. I was told that Easy Care will not approve it . The next day I had an appointment there with the inspector. After an hour I was told the inspector had to send a report to Easy Care. Another waste of time. I would encourage others not to buy an extended car warranty as they do not benefit you and they try to evade payment. Why would they send an inspector out when the garage/dealer has competent mechanics?
  

  EasyCare

  Date: 09/21/2023

  To whom it may concern:
  
  Please accept this response to the recent Customer Review submitted to the ********************** by *************************** ***************** from **********************), in connection with a vehicle service contract (***) and corresponding recent claim we believe we have located using the limited information provided. As always, we very much appreciate the time ******************** has taken to write and share his concerns.
  
  First, may we remind ******************** and the Bureaus interested readers that although coverage available under the *** is extensive,it does not promise to cover the repair of everything that could possibly go wrong with Mr. or ********************** vehicle, cure all symptoms, pledge to keep their vehicle in an arbitrarily determined satisfactory operational condition, or indiscriminately and preemptively comply with every demand made upon it. The *** is not an insurance policy or an unlimited warranty, but it does agree to repair, replace or reimburse [*******************************] for the reasonable cost to repair or replace any of the parts covered, if required due to a MECHANICAL BREAKDOWN or FAILURE. subject to the ***s terms, conditions, limitations,and exclusions. A MECHANICAL BREAKDOWN or FAILURE is defined by the *** as the inability of any covered part(s) to perform the function(s) for which it was designed due to defects in material or workmanship of that covered part.  The *** further provides and establishes that Upon OUR request, YOU must allow the ADMINISTRATOR to inspect YOUR VEHICLE to gather necessary information regarding any claim.
  
  Although we can certainly appreciate and sympathize with ********************** implied wish and preference that every claim process be prompt,immediate, and without need of requisite research, independent verification, or other due diligence; we must also recognize that both the Administrator and ******************* are obligated to abide by the same terms, conditions, limitations, and exclusions stipulated by the ***.  At the same time,we must respectfully disagree that the Administrators performance of due diligence in accordance with the *** represents either a waste of time or an attempt to evade payment; quite the contrary.
  
  Indeed, following the Administrators proper and just performance of its responsibilities under the *** during the recent claim,authorization for eligible repairs in the net amount of $1,881.36,plus towing charges in the amount of $100.00, have been issued and reimbursed. 
  
  Under these circumstances we believe the Administrator has acted properly and in full compliance with the ***, in every respect.  Naturally, we regret the frustration and inconvenience experienced and expressed by ********************, but we look forward to future opportunities to assist with the repair of eligible defects in material or workmanship presented in accordance with the *** terms, throughout the remainder of its active term. 

• Review fromCarlos S

  Date: 08/23/2023

  5 stars
  Ive had nothing but amazing results with the warranty company. They covered everything that need to be to fixed and even provided me with a loaner vehicle. I would buy this over and over again with whatever vehicle I purchase
  

  EasyCare

  Date: 10/19/2023

  Thank you so much for trusting EasyCare as your Vehicle Service Contract provider! 

• Review fromRichard B

  Date: 08/23/2023

  5 stars
  Been with Easy Care for a little over a year and they have saved my truck multiple times. I bought a 2019 Dodge Ram MegaCab 3500HD after bout 6 month of running the truck hard for work everyday the Transmission left the chat and took out the rear end as well I thought my truck was done after The dealership was dragging there heels to work on the truck so I turned to my extended warranty they had the truck back and working with me within 2 1/2 weeks
  

  EasyCare

  Date: 10/19/2023

  We're very sorry to hear you had those issues with your truck, but grateful to have been able to assist in getting you back on the road!

  Thank you for choosing EasyCare as your Vehicle Service Contract provider!

• Review fromJohn B

  Date: 08/21/2023

  1 star
  Nothing but trouble out of the trying to get them to pay of my car it was totaled now a month later still giving me a hard time.Ive sent them all documents they asked for and still gave not got this resolved.they said only review the cases once a month meanwhile now we have to make more payments on the car I would not buy gap insurance from them again nothing but a headache
  

  EasyCare

  Date: 08/22/2023

  Thank you for taking the time to express your concerns. Upon review of the claim information received to date, we have not received all of the documents that were requested when our office sent you the requirements list on 7/19/2023, and 2 missing information letters on 8/11/2023 and 8/14/2023. Still needed to complete the file are the complete valuation report and corresponding settlement breakdown. Upon receipt, the claim will be placed in line for an adjuster to review the claim at the earliest possible time. Should you have additional questions, please contact the ********************* at **************. Thank you.

  Automobile Protection Corporation.