Reviews
This profile includes reviews for EasyCare's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 127 Customer Reviews
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Review fromKen C
Date: 12/05/2023
1 starWhile traveling cross country in November 2023, I requested Easy Care winch out service (covered by extended warranty contract) for my *** From 8 PM their agents continually stated they were actively pursuing a provider to winch out the *** At 8 AM the next morning their agent called and said they were cancelling my request for service, as they could not find anyone available to provide winch out service. The agent suggested we find a local provider and submit for reimbursement evaluation. Terrible service! They strung me out for 24 hours and then told me to find someone else to assist. Don't waste your money on their warranty contracts. They are unable or don't want to honor them.Review fromLa S
Date: 11/28/2023
1 starIm so disappointed in this company. I called for road side assistance and Ive been waiting for 3 hours now unsafe on the side of the highway. This is just ridiculous.Review fromAdam L
Date: 11/15/2023
1 starI have to say i am extremely disappointed with this company. We purchased this with our vehicle with our kids in mind with the intention of essentially having any and all ************, scuffs, rock chips, and scratches, etc, repaired prior to passing down to our children. We were told it would cover a variety of items both interior and exterior along with mechanical as well. We were 100% deceived and lied to. After submitting our claims, it turns out only one single dent was covered of the dozen plus items submitted. Not even worth the hassle they tried to put us through to even get that covered. It says no deductible but you are still required to cover any shop fees. None of this was disclosed to us by the sales person nor was made clear in the documentation we received. I would absolutely NOT recommend this company to anyone and if I could give them a ZERO STARS, i would. DO NOT WASTE YOUR MONEY ON THIS PIECE OF GARBAGE COMPANY!!!
EasyCare
Date: 11/17/2023
Good afternoon-
As always, we appreciate your office bringing this situation to our attention. It allows for us to review the customers concern and take any appropriate action necessary to either further educate the consumer, or in some instances provide additional benefits to them.
A Claims/Customer Escalation Specialist will be reaching out to the consumer shortly to address.
Thank you,Review fromPenny F
Date: 11/13/2023
1 starClaimed there was rust on a bolt, they wouldnt fix manifold. Dont getEasyCare
Date: 11/17/2023
Good afternoon-
As always, we appreciate your office bringing this situation to our attention. It allows for us to review the customers concern and take any appropriate action necessary to either further educate the consumer, or in some instances provide additional benefits to them.
A Claims/Customer Escalation Specialist will be reaching out to the consumer shortly to address.
Thank you,Review fromDonald R
Date: 11/09/2023
1 starEasy Care takes advantage of veterans. Filed a claim that has been well documented with in coverage boundaries. They elected not to honor the claim. The dealership misdiagnosed an issue it is not on the customer. There is no integrity in this company stay away.Review fromJames K
Date: 11/02/2023
1 starCalled to file a claim since our car was totaledvery nice and helpful on the phonethen they send you a document outlining all of the information they requirethey bury you in paperwork so you will do exactly what I didgive up!there is no way we would be able to gather all the information they requireEasyCare
Date: 11/07/2023
Good afternoon-
As always, we appreciate your office bringing this situation to our attention. It allows for us to review the customers concern and take any appropriate action necessary to either further educate the consumer, or in some instances provide additional benefits to them.
A Claims/Customer Escalation Specialist will be reaching out to the consumer shortly to address.
Thank you,Review fromAmanda P
Date: 11/02/2023
1 starI have easy care gap insurance and have been waiting two months for the to pay off my loan, would definitely not recommendEasyCare
Date: 11/06/2023
BBB of Metro Atlanta, ************ Georgia235 ******************************************************************* using BBB Online Review SystemRe: Borrower: ********************* Enrollment:***9EBB706Automobile Protection Corporation [Hereinafter APCO] is in receipt of your correspondence dated June 23, 2023, in connection with a recent request for a waiver of a loan balance under ****************. *** Deficiency Waiver Addendum. We have researched our records regarding this matter and ask that you please accept the information contained herein to response to the concerns expressed in your correspondence. Your patience in awaiting our reply is very much appreciated. We ask that ************** refer to the *** Deficiency Waiver Addendum under DEFINITIONS: Please refer to the *** Deficiency Waiver Addendum under TERMS AND CONDITIONS:Waiver Benefit Amount The amount the Financial Institution/Lender/Assignee agrees to waive calculated as the Unpaid Net Balance less the Actual Cash Value At Loss of the Covered Vehicle subject to the Actual Cash Value At Loss not having been reduced by more than $1,000 as a result of the application of the Customer/Borrower/Lessees Primary Carrier deductible. The Waiver Benefit Amount shall not exceed $50,000. Any ************************* deductible amount in excess of $1,000 remains Your responsibility.Please also see:Unpaid Net Balance The amount owed to the Financial Institution/Lender/Assignee by a Customer/Borrower/Lessee in accordance with the terms and conditions of the Financing Contract, resulting from early termination of the Financing Contract. This amount may not include any unearned interest; loan or lease charges; late charges; any Delinquent Payments; amounts that are built into or added to the loan or lease balance after the inception date of the Financing Contract; any uncollected service charges; refundable prepaid taxes and fees; or any other proceeds You may duly recover by canceling insurance coverage, service contracts or warranties; disposition fees, termination fees, penalty fees, non-refundable dealer discounts, dealer reserves or other items built into or added to the initial lease or loan/lease balance. If two or more pieces of covered collateral are secured under a Financing Contract, We will not waive more than a proportionate share of the total Unpaid Net Balance that damaged collateral represents to the total loan or lease balance. The Unpaid Net Balance also excludes (1) loans or special finance offers which may waive or delay payment of principal or interest and (2) amounts that are built into or added to the loan or lease balance after the inception date of the Financing Contract.Finally, please refer to EXCLUSIONS: This Addendum will not apply a Waiver Benefit Amount for loss or damage:6. For any amounts deducted from the Primary Carriers settlement due to wear and tear, prior damage, unpaid insurance premiums, salvage, towing and storage and other condition adjustments.**************** amortized loan balance on the Date of Loss was $8554.06. This amount less the insurance settlement of $7226.24 and the refund for prepaid maintenance contract of ****** and the deductions by the primary insurance company for salvage in the amount of ******* and condition adjustment resulted in a negative number, meaning there was no loan balance eligible to be waived. The claim determination due is based on the information provided to APCO for our claim file. However, if there exists additional information which might affect the disposition of the claim, we would be happy to reopen the file for additional consideration upon receipt.We trust this information addresses the concerns expressed in **************** review. Should you or ************** require any additional clarification or have any other concerns, please contact our office directly to discuss. Sincerely, Automobile Protection CorporationReview fromDerek O
Date: 10/31/2023
1 starI have been an EasyCare customer for 7 years on 3 different cars but I will be cancelling my plan tomorrow and not working with them again. I had the sidewall of a tire split and the tire bulge. After waiting 40 minutes at a tire plce, they denied my claim as it wasn't leaking air.I called directly to talk to someone. The claim was still denied. When I mentioned to them it was a safety concern and would blow out if driven, I was informed my options were to pay for it myself or wait for it to blow out. I then asked to speak with a supervisor or ask to file a complaint. I was put on hold and waiting on the call for fifteen minutes. I then chose to end the call. I am thoroughly disappointed. This insurance is there for a reason and there's clearly no reason to have it if my options are pay or risk my own safety.I will be sure to inform the dealership I purchased the three insurances at about my experience and speak honestly to anyone who asks my opinion about it. I do not recommend EasyCare.EasyCare
Date: 11/07/2023
Good afternoon-
As always, we appreciate your office bringing this situation to our attention. It allows for us to review the customers concern and take any appropriate action necessary to either further educate the consumer, or in some instances provide additional benefits to them.
A Claims/Customer Escalation Specialist will be reaching out to the consumer shortly to address.
Thank you,Review fromJoe M
Date: 10/17/2023
1 star*****. For a warranty that won't cover anything. I will make sure everyone I know won't choose easycare warranty.EasyCare
Date: 10/24/2023
Good afternoon-
As always, we appreciate your office bringing this situation to our attention. It allows for us to review the customers concern and take any appropriate action necessary to either further educate the consumer, or in some instances provide additional benefits to them.
A Claims/Customer Escalation Specialist will be reaching out to the consumer shortly to address.
Thank you,Review fromDarcy A
Date: 10/14/2023
1 starDo NOT purchase this extended warranty! My husband and I were on vacation with our 5th wheel. While we were not towing it at the time, our check engine light came on. My husband drove the truck to the nearest **** dealer to see what the issue was. Without going into the repair detail, we had our truck repaired in 2 days. The cost was $2800, which we paid. I immediately got on the phone with easy care. What a complete joke that was. After numerous phone calls and getting told something different every single time, our claim was denied because we hadnt gotten the pre approval prior to repairs. We had the paid invoice to prove what was done and what we paid. Im talking with them, we were told getting pre approval could take 24 hours to a week. Let me again voice, we were on vacation. One of the supervisors there even told my husband on one of the calls that they said they probably would have had the dealership turn OFF our check engine light and have us drive the truck for 2 weeks to see if the light came back on!! We were towing our 5th wheel. Hello? That would have been very unsafe to say the least. I would give this business a zero star rating. SAVE Your money!!EasyCare
Date: 10/19/2023
Good afternoon- As always, we appreciate your office bringing this situation to our attention. It allows for us to review the customers concern and take any appropriate action necessary to either further educate the consumer, or in some instances provide additional benefits to them.A Claims/Customer Escalation Specialist will be reaching out to the consumer shortly to address.Thank you,
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