Reviews

This profile includes reviews for EasyCare's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  EasyCare

  6010 Atlantic Blvd Norcross, GA 30071-1303

  
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  EasyCare

  PO Box 88230 Atlanta, GA 30356-8230

  
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  EasyCare

  PO Box 88238 Atlanta, GA 30356-8238

  
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  EasyCare

  PO Box 88077 Atlanta, GA 30356-8077

  
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  EasyCare

  PO Box 888050 Atlanta, GA 30356-0050

  

Review Details

• Review fromLisa T

  Date: 01/03/2023

  1 star
  Zero stars. This is 100% a scam. Email from ******************************* **-Your Equinox had the rear main seal blow out. My technician found the oil leak coming from between the transmission and engine. After cleaning off the oil and determining exactly where the leak was (the rear main seal) he continued his diagnosis to find the cause of the seal blowing out as they dont normally just failMy technician found the Positive Crankcase Ventilation (PCV) orfice clogged with carbon buildup, which causes excessive pressure in the crankcase damaging the rear main crankcase seal.We called the diagnosis into easy careand spoke with ******* and he stated that repair will not be covered due to carbon buildup not being covered under the contract.Parts and labor to complete the repairs will be $3192.00 plus state sales tax Our diagnostic fee is $159.99 plus states sales tax since Easy Care did not cover that either.Let me know how you would like to proceed. It looks like the parts to complete the repair are 2-3 days away and there is approximately 18 labor hours for the entire repair so with your authorization we could likely have it back to you Friday if you authorized it before noon tomorrow.The vehicle is not safe to be driven as it is currently. There is oil leaking onto the exhaust which presents a risk of fire; also, the engine running low on oil could further damage the internals.
  

  EasyCare

  Date: 01/09/2023

  To whom it *** concern:Please accept the following respectful reply to the recent Customer Review submitted to the ********************** by ********************* *************************** *************** on January 3, 2023, in connection with a recent claim submitted under the terms and conditions of **************** vehicle service contract (***).First, and as a preliminary matter, we very much appreciate the time and consideration **************** has taken to submit her comments, the opportunity to address those comments, and to hopefully correct any misperceptions that *** exist, as well. Regrettably, however, under the terms and conditions of the **** and according to the professional diagnosis provided by **************** chosen repair facility, the claim was not eligible for coverage due to the following:1) The *** extends coverage for the repair or replacement of all eligible components and parts that sustain a MECHANICAL BREAKDOWN or FAILURE, solely due to defects in material or workmanship of (those) covered part(s). 2) Diagnosis performed by the professionals at **************** repair facility has not confirmed a defect in material or workmanship to a covered part, but has instead verified conditions consistent with ************** technical service bulletin (TSB) PIP5093C.3) TSB PIP5093C outlines the likely cause of the condition exhibited by ************************************* to be an accumulation of ice, water, sludge, carbon, or other contaminant by-products restricting the *** system, resulting in excess crankcase pressure which then causes the rear main engine seal to deform and push outward, leading to oil loss and potential subsequent damage to internal engine components due to a lack of sufficient lubrication.4) These conditions and obstructions do not represent defects in material or workmanship to a covered part, the ***s foundational threshold for coverage.5) Section E (1) of the *** captioned WHAT IS NOT COVERED, specifically excludes the repair of a MECHANICAL BREAKDOWN or FAILURE Caused by any external cause such asfreezingwater or Of a covered part damaged by or as a result of sludge, fuel or lubricant contaminationregardless of cause.Of course, by the time the repair facility was able to diagnose **************** vehicle, any ice that *** have also formed during the sub-10 (and even sub 0) temperatures which were present in the days immediately prior, and which *** have contributed to the blockage, was undoubtedly melted. **************** is quite right when she states that it is uncommon for rear main engine seals to fail, although they do sometimes leak a few drops when they become worn over time but it is beyond extremely rare for a rear main seal to completely and suddenly blow out in the fashion diagnosed here, after nearly ****** miles of proper function. In this instance neither the rear main seal nor any other component suffered a defect in material or workmanship; but they were instead subject to excessive pressure brought about by a sludge/carbon obstruction, in the absence of which all indications are there would be no oil leakage or need for repair of any kind.We are grateful for the privilege of being **************** *** Administrator, and truly regret that coverage could not be applied during the recent claim. We look forward to the opportunity to provide future coverage for eligible repairs presented in accordance with the ***s terms and conditions, throughout its active period.Sincerely,Claims Department Automobile Protection Corporation - APCO

• Review fromTiffany R

  Date: 12/21/2022

  1 star
  Terrible for business!. I purchased this warranty for a 2016 ***** through the dealer, in July 2022. I had to get the car inspected by the dealer in order to complete the purchase. I understand the car is used and would need normal wear and tear items replaced. I have done a couple of oil changes at recommended intervals, replace 2 worn tires, and front/rear brakes and rotors. However, during the rear brake/rotor maintenance I was told my calipers would not retract. I do not know what calipers are nor have I been told they were going bad or needed replacement till now. Well, I have the full total care coverage which is supposed to cover the calipers, and was told by the warranty company to have the mechanic call and place a claim. The mechanic calls and says the claim was denied due to the customer not properly maintaining this part! Well, I called Easy care and the agent says they denied it due to rust. I replied how would I know if this part has rust, I've had the car inspected probably 4-5 times now and no one stated my calipers were rusted or needed repair. Otherwise, I would have replaced them! I've even had my brakes looked at by the dealership and they didn't even say anything about my calipers! This replacement costs over $1000! for something, I did not even know needed replacement. Do NOT go with this company, or I guess make sure when you purchase a used car it's inspected with a fine tooth comb! Do not trust these guys, be warned.
  

  EasyCare

  Date: 12/27/2022

  To whom it may concern:
  
  Please accept this as our response to the recent Customer Review submitted to the ********************** by ********************************************** **************** from **********************), whose vehicle service contract (***) and recent claim we have located using the limited information provided. As always, we very much appreciate the time *********************************** (TRT) has taken to write and share her concerns.
  
  First, we are obligated to remind TRT and the Bureaus interested readers that although coverage available under the *** is certainly extensive, it does not promise to cover the repair of everything that could possibly go wrong with TRTs vehicle, cure all symptoms, or pledge to keep TRTs vehicle in an arbitrarily determined satisfactory operational. Unfortunately,the *** is not an insurance policy or an unlimited warranty, but it does agree to repair, replace or reimburse [TRT] for the reasonable cost to repair or replace any of the parts covered, if required due to a MECHANICAL BREAKDOWN or FAILURE. subject to the ***s terms, conditions, limitations, and exclusions. A MECHANICAL BREAKDOWN or FAILURE is defined by the *** as the inability of any covered part(s) to perform the function(s) for which it was designed due to defects in material or workmanship of that covered part.
  
  Regrettably in this case, rather than a defect in material or workmanship, TRTs chosen repair facility a ********* location in ********, ********* (RF) reported that the pins/slides on which the rear brake calipers are designed to float, were locked up or frozen solely due to rust.  The Administrator did NOT state or imply that TRT was somehow responsible for the rust that caused her rear caliper pins/slides to seize, it did NOT itself diagnose TRTs complaint, and it did NOT inform or imply that TRT was somehow negligent by failing to perform unspecified maintenance.  Clearly,neither TRT nor any other party would intentionally cause such a thing, and under normal circumstances would be as unaware as the *** Administrator that the calipers were in imminent danger of locking up for that reason.  And yet, that was the one and only diagnosis provided by RF one that does not represent the ***s requisite defect in material or workmanship, and which is also specifically disclaimed by the *** which excludes repair Of a covered part which is damaged byrust or corrosion, regardless of cause;
  
  Obviously, we regret the frustration and inconvenience experienced by TFT, and the Administrator is in no way assigning blame or placing fault for the condition diagnosed by RF upon any person, for any reason, or under any circumstance whatsoever.  Nevertheless, all available information provided by RF indicated that in the absence of the rust-caused seizure of the brake calipers, they would have continued to perform the function for which they were intended without objectionable symptom or a need for replacement of any kind.  We are sorry the *** was unable to assist with the replacement of calipers seized by rust, but we look forward to future opportunities to assist with the repair of eligible defects in material or workmanship presented in accordance with the *** terms, throughout the remainder of its active term. 

• Review fromMaria C

  Date: 12/19/2022

  1 star
  Worse service Ive ever had! Not worth paying for the additional tire insurance. Rude customer service representative.
  

  EasyCare

  Date: 12/20/2022

  Dear BBB Representative: Although the vehicle service contracts ("***") our office administers are not insurance products, we would very much appreciate the opportunity to research the interaction and opinions expressed by "*********************** ************************* ***************", and provide responsive clarification or comment. However, we have thus far been unable to locate a corresponding *** or record of contact using the limited information provided. If "*********************** ************************* ***************" is able to provide a corresponding *** number, complete VIN, and the full first and last name of the customer to which the *** was issued, we will do our best to perform that research and address the concerns expressed, as soon as we are able.

• Review fromTracey S

  Date: 12/19/2022

  1 star
  Easy Care *** coverage is not a customer service business. ******************** may be the worst representative of customer service that I have ever experienced. I was recently involved is an automobile accident which caused my vehicle to be totaled by my ****************** but fortunately, I had paid for *** insurance, and would be covered is case of such an incident, or so I believed. Not only does Easy Care not take into consideration a loss that the client may have incurred, they also make it an EXTREMELY difficult process close out the remaining balance of my loan (which is why customers choose *** Insurance). in order for Easy Care to complete the *** insurance process, there are certain documents that they require, I have submitted documentation after documentation to this company and not only does it take weeks for them to process the documents, they will not let you know if the documents they received are correct!! i have had to call several time to see if they received my submitted documents, only to find that these documents were not sufficient. this process being dragged on for so long causes the customer to continue making payments on the totaled vehicle. I would not advise anyone to use Easy Care *** Insurance to cover the remainder of loss you may incur, not only will you have to deal with your loss, and possibly injury, Easy Care will make the completion of this process very difficult. NEVER AGAIN!!!
  

  EasyCare

  Date: 12/27/2022

  EasyCare appreciates the time put into expressing concerns over the *** Claim process. Please note that the *** Deficiency Waiver Addendum is not an insurance product, but rather a debt waiver contract. Our records indicate that the loss was reported to our office on November 28, 2022 at which time a list of the required documents and instructions for submission of the documents were sent to the customer via email. We also have record of the first of the documents being submitted via email on November 28, 2022 and uploaded to the claim on November 30, 2022, at which time a letter explaining the missing documents was generated and sent to the customer via email and regular mail. Additional documents were received on December 6, 2022, and uploaded to the claim on December 8, 2022. Currently, the claim file is missing the cause of loss, insurance check copy, and police report if the loss was due to other than collision. This information was conveyed to the customer when calls to the claim department were received December 13, 2022 and December 19, 2022. We look forward to receipt of the missing documents to complete the claim file and adjudicate the claim. 

• Review fromDorrit M

  Date: 12/11/2022

  5 stars
  Heater box replaced,repair $1700, $100 deductible with dealer. Owned car 3 years.Flat tire repair at local shop, no fee.May depend on level of warranty.
  

  EasyCare

  Date: 12/12/2022

  Thank you for your notification of the Customer Review submitted to the ********************** by ***************************** ***************** from **********************) [hereinafter DM].  We believe we have located the two claims mentioned in that review; and we very much appreciate the time DM has taken to share their satisfaction.  We always endeavor to provide the full measure of coverage for any claim presented in accordance with the provisions of every vehicle service contract we administer; and we look forward to providing future assistance should the circumstance and opportunity again arise throughout the remainder DMs vehicle service contract term.