Reviews

This profile includes reviews for EasyCare's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  EasyCare

  6010 Atlantic Blvd Norcross, GA 30071-1303

  
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  EasyCare

  PO Box 88077 Atlanta, GA 30356-8077

  
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  EasyCare

  PO Box 88230 Atlanta, GA 30356-8230

  
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  EasyCare

  PO Box 88238 Atlanta, GA 30356-8238

  
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  EasyCare

  PO Box 888050 Atlanta, GA 30356-0050

  

Review Details

• Review fromErin C.

  Date: 07/27/2023

  1 star
  They are awful to deal with. Not a professional company , do not keep past records, and are just a headache when you need to try to use them. Save your money!
  

  EasyCare

  Date: 08/22/2023

  Dear Better Business Bureau representative,
  
  Thank you for your email dated July 29, 2023, sent in connection with a Customer Review submitted by ************* *************************** from **********************).  We believe we have located a vehicle service contract (***) using the limited information provided by Ms. ***** and a pending claim which we suspect corresponds to the Customer Review submitted. We very much appreciate the time Ms. **** has taken to share her comments.
  
  Notwithstanding the distress and disappointment expressed by Ms. ***** very shortly after our receipt of your notification the pending claim was resolved in a manner we believe Mr. ******** **** have found satisfactory.  If our understanding of the matter about which Ms. **** has written, or if the connection between that matter and the *** we identified is in error or incomplete, we welcome Ms. ***** correction.  In that event we will be happy to resume our research and respond to any specific concerns presented.  Beyond that, we look forward to the opportunity of providing the Cases with future assistance for eligible claims submitted in accordance with the ***s provisions, during the remainder of its active term. 
  
  Sincerely,
  Claims Department
  Automobile Protection Corporation - APCO

• Review fromdavid c

  Date: 07/07/2023

  1 star
  wished id looked at reviews first before buying this c*** warranty. bought RV in feb 2023. come to find out that if u have a warranty issue the tiffin mfg. will not honor these folks at easy care. u have to pay first and they will submit the claim. looks like they have a hard time getting there money. i canceled the warranty and now im in a waiting game to see if i get my refund. im holding right now on phone for 20 minutes for help on when i get refund. and so it begins. what a fool i am. lol. im an idiot
  

  EasyCare

  Date: 08/02/2023

  Having recently discovered that a new Customer Review was submitted to the ********************** by ***** *** ********************** from *************************), we first attempted to locate a corresponding vehicle service contract (***) and/or claim utilizing the limited information Mr. *** provided.  We believe we have now located the matching ***; and although no claims or requests for the ***s prior repair authorization had been submitted during the short time it was active,we ask that Mr. *** and the Bureaus readers consider this respectful reply.
  
  As a preliminary matter, please recognize that while coverage available under the *** was extensive, it was not a warranty and it did not promise unconditional or unlimited assistance with the repair of everything that could possibly go wrong with Mr. *** recreational vehicle, nor did have the capacity or authority to compel every repair facility to assist their customers in obtaining prior repair authorization from the Administrator in the event of a covered mechanical breakdown or failure; the potential obstacle we understand Mr. *** is alluding to.
  
  As a practical matter, occurrences of such a refusal are exceedingly rare indeed, and as the Administrator of Mr. *** *** our office is always happy to contact a dealer or repair facility on behalf of our valued contract holders; and attempt to overcome whatever misperceptions may be tending to cause that position.  In this instance we were unaware of the opinion and policies Mr. *** reports have been adopted by the entity he mentions, were not entirely sure what Mr. *** means by u have to pay first and they will submit the claim, and we were not given the opportunity to diffuse the potential objections he describes.  And yet, in the end we trust he and the Bureaus readers also appreciate that no administrator has the power to dictate what an independent repair facility must or must not do.  Therefore, while we can certainly apologize for the inconvenience Mr. *** perceives or that which has been predicted for him;we cannot apologize for faithfully administering his or any other *** to the best of our ability, in voluntary cooperation with any licensed repair facility provided the ** has no remaining manufacturers warranty as the *** provides.
  
  Lastly, we can confirm that our records indicate the pro-rata cancellation and refund of Mr. *** *** has been processed per his request, effective June 21, 2023, and at an odometer reading of ***** miles.  ************ Mr. *** should shortly see that refund reflected against his lienholder balance if he has not already.
  
  Under all these circumstances we believe the Administrator acted properly and in full compliance with the terms and conditions of Mr. ******* and we are very grateful for the privilege to have been his *** Administrator during its abbreviated term.

• Review fromGlenn G

  Date: 07/05/2023

  1 star
  Terrible customer service. They paid what they want without giving an explanation or a writing summery. supervisors dont care. They dont return calls. This is a total scam. $4,000 warranty plan and they just take the money and dont deal with the claims. Someone has to close down these scammers ASAP. This is America and 21st Century!
  

  EasyCare

  Date: 07/12/2023

  Dear BBB Representative: We would be happy to research and respond to the comments posted by "************************* *************************** from **********************) on 7/5/2023", but we have thus far been unable to locate a corresponding record using the very limited information provided. If "************************* *************************** from **********************)" is able to supplement their "Customer Review" with a ******************** service contract ("***") number, complete VIN of the vehicle covered under that ***, and the full first and last name of the customer to whom the *** was issued, we will resume our search and do our best to address the concerns expressed as soon as we are able.  We would appreciate your timely notification of our office when and if this required information is forthcoming.

• Review fromAnthony W

  Date: 06/30/2023

  1 star
  I have my car in the shop over 3 times for a repair that should of been cover under their warranty. Each time they refuse to cover anything. The latest problem is a air conditioning issue that they will not cover. my car has been in the shop for over 30 days. And this was a motor trend warranty.
  

  EasyCare

  Date: 07/28/2023

  Dear Better Business Bureau representative:
  
  We have recently discovered the Customer Review submitted to the Bureau by ***************************** ******************** from **********************).  We appreciate the time ****************** has taken to write and share his views, and we believe we have located the ****************** Warranty (**) provided to ****************** at no cost by his Issuing Dealer, as well as the claim history to which he refers.  Having now had a chance to review our records,we ask that he and the Bureaus interested readers accept our respectful reply to ******************** comments.
  
  First, although the coverage available under Mr. ********************* was extensive, it did not promise to assist with the repair of everything that could possibly go wrong with his vehicle, cure all symptoms, or pledge to keep that vehicle in an arbitrarily determined satisfactory operational condition, based upon an understandably sincere, but extra-contractual opinion that a repair should be covered. The ** was a simple agreement between ***************** and the Dealer from whom he received it under which the Issuing Dealer agreed to repair, replace or reimburse [******************] for the reasonable cost to repair or replace any of the parts covered, if required due to a MECHANICAL BREAKDOWN or FAILURE subject, of course, to the **s terms, conditions,limitations, and exclusions. A MECHANICAL BREAKDOWN or FAILURE was defined by the ** as the inability of any covered part(s) to perform the function(s) for which it was designed due to defects in material or workmanship of that covered part.
  
  The ** established eligibility for repair or replacement of only the specific components listed and named within its fourteen (14) individual categories of covered parts, for a period of 6 months or ***** miles after the Vehicle purchase.  However,any part not specifically listed within those categories was, unfortunately but simply, a non-covered part.  During the recent claims to which ****************** refers, the Administrator was pleased to be able to issue prior repair authorization for the replacement of a right front stabilizer link diagnosed as having suffered the requisite defect in material or workmanship,back in early January 2023.  But the other requests for the **s required prior repair authorization were for a damaged exhaust Y-pipe, and a leaking rear air conditioning refrigerant line.  Regrettably, neither of those components were listed within the **s fourteen categories of covered parts, and were therefore, non-covered parts.  Additionally, sections E (4), E (8) (a), and E (9) (a), of the ** entitled WHAT IS NOT COVERED specifically excluded Repairs to any non-covered parts, air conditioning lines and hoses, and the exhaust system,respectively.
  
  Under these circumstances, we believe our office has acted properly and in full compliance with Mr. ********************** we are grateful for the privilege to have been his ** Administrator, and we trust our response has provided a clearer understanding of the ** terms, as well as the claim dispositions the Administrator was obligated to deliver prior to its natural expiration by time on June 26, 2023.

• Review fromAli S

  Date: 06/19/2023

  1 star
  I bought a work truck from a dealer and they told me i need companion gap plus to cover the remaining balance of the loan if anything happens. My car got stolen a month ago and they denied my claim because I had commercial insurance. On day one I gave them my insurance information. They should have denied my coverage but they took the money. Now I am left with $22000 debt. Biggest scam ever
  

  EasyCare

  Date: 06/20/2023

  Dear BBB Representative: We would be happy to research and respond to the comments expressed by "********************* ******************* from zip/postal code:t1y4k4)", but we have thus far been unable to locate a corresponding record using the limited information provided.  As an aside, we will mention that under no circumstance would our office be provided with a customers insurance information at the time of purchase or prior to a claim submitted thereafter.  If "********************* ******************* from zip/postal code:t1y4k4) " is able to supplement their "Customer Review" with a ******************** service contract ("***") or GAP Waiver Addendum (GAP)number, complete VIN of the vehicle covered under either of those, and the full first and last name of the customer to whom the *** or GAP was issued, we will resume our search and do our best to address the concerns expressed as soon as we are able.  We would appreciate your timely notification of our office when and if this required information is forthcoming.
  Claims Department on 06/20/2023

• Review fromDebbie V

  Date: 06/17/2023

  1 star
  I agree with these negative reviews, if I could give it less than 1 star I would. I wish I would have looked up reviews sooner and cancelled earlier, but better late than never.It amazes me they're still in business.
  

  EasyCare

  Date: 06/20/2023

  June 20, 2023
  
  Dear Better Business Bureau representative:
  
  Please accept this respectful reply to the Customer Review submitted to the ********************** by ******************************* *************************** from **********************) on 6/17/2023.
  
  May we first express our appreciation for the time that ********************** has taken to write and share her concerns.  Having discovered these comments at the BBB website, we attempted a search for any record of an underlying claim, using the very limited information submitted.  Frankly, we are not at all certain we have located the correct record, since there is a distinct possibility that there are many folks with a similar name in the submitted zip/postal code or based on other factors about which we are completely unaware.  However, if the one record we were able to locate represents or contributed to the dissatisfaction expressed by ********************** we can only apologize because the unfortunate reality is that at the time and mileage the recent claim was submitted, Ms. ********** vehicle was still covered under the manufacturers new vehicle (bumper to bumper)  limited warranty.  Accordingly, and since that existing coverage for a period of 5 years/60,000-miles supersedes any that *** have otherwise been available under Ms. ********** vehicle service contract (***), the Administrator was unable to offer its assistance.
  
  Of course, in the event this example is NOT related to the comments expressed by "******************************* *************************** from **********************) on 6/17/2023, and if ********************** is able to supplement her "Customer Review" with a *** number, complete VIN of her vehicle, and the full first and last name of the vehicle owner/customer to whom the *** was issued, we will resume our search and do our best to address the concerns expressed as soon as we are able.  Kindly notify our office when and if this required information is forthcoming.
  
  Sincerely,
  
  Claims Department

• Review fromJim N

  Date: 06/03/2023

  1 star
  Total rip off . They cover nothing. Scam at its finest
  

  EasyCare

  Date: 06/13/2023

  Dear BBB Representative: We would be happy to research and respond to the comments expressed
  by "********************* *********************** from zip/postal code: *****)", but we have thus far been unable to locate a corresponding record using the limited information provided. If "********************* *********************** from zip/postal code: *****)" is able to supplement their "Customer Review" with a ******************** service contract ("***") number, complete VIN of the vehicle covered under that ***, and the full first and last name of the customer to whom the *** was issued, we will resume our search and do our best to address the concerns expressed as soon as we are able.  We would appreciate your timely notification of our office when and if this required information is forthcoming.

• Review fromThomas T

  Date: 05/23/2023

  1 star
  This review is from independent auto repair company. A young customer needed wheel hub and bearings replaced in his car. It was a safety issue. Our auto repair business did not charge for shop or hazardous waste on this invoice. The total bill was $402.08. The young customer had to pay $250 deductible. The ******************** adjuster argued over the $152.08 left after deductible. The adjuster said our labor rates were too high, according to a "chart" for our area of ********* call to a couple repair shops in our area would have confirmed our competitive rates. The adjuster told me to get the extra money from the customer. I could not ask the customer to pay the extra, he is a single wage earner for family of 6. EasyCare Warranty covered $117.98 of the total bill. I refuse to work with EasyCare again. My small business will not pad the pockets of unscrupulous warranty company execs. I would leave a 0 rank, but site would not allow.
  

  EasyCare

  Date: 06/13/2023

  Dear BBB Representative: Even though we would be happy to research and respond to the comments expressed by "*********************** ********************* from **********************), we are unable to locate a corresponding record using the limited information provided, and since we certainly dont maintain a database containing the personal email addresses of the representatives of independent auto repair companies such as the one to which ************** refers.  Nevertheless, if ************** is able to supplement his "Customer Review" with a ******************** service contract ("***") number, complete VIN of the referenced vehicle, and the full first and last name of the vehicle owner/customer to whom the *** was issued,we will resume our search and do our best to address the concerns expressed as soon as we are able.  Kindly notify our office when and if this required information is forthcoming.

• Review fromFreddie H

  Date: 05/18/2023

  1 star
  Will not pay towing and rental replaced engine but would not finish the job always coming up with something try not to pay
  

  EasyCare

  Date: 06/02/2023

  Dear Better Business Bureau
  representative:
  
  Please accept this respectful reply
  to the “Customer Review” submitted to the Better Business Bureau by “Freddie
  Hunt ([email protected] from zip/postal code: 25801) on 5/18/2023”.
  
  May we first express our
  appreciation for the time that Mr. Hunt has taken to write and share his
  concerns.  Having discovered the
  gentleman’s comments at the BBB website, we undertook a compassionate review of
  the underlying claim.  As a result, we
  are pleased to report that Mr. Hunt’s concerns have been resolved as a goodwill
  gesture in the interest of customer satisfaction, and checks representing reimbursement
  for 2 days of substitute transportation at his former vehicle service contract’s
  (“VSC”) maximum daily rate of $30.00 per day, and for $75.00 of towing charges
  incurred in connection with a subsequent claim that was, incidentally, not eligible
  for coverage under the VSC – are being processed.  Mr. Hunt should receive those checks at his
  address shortly.
  
  Although Mr. Hunt’s VSC has been
  cancelled and cannot assist further with coverage or reimbursements, we are grateful
  for the privilege to have been his VSC Administrator, and for the opportunity to
  provide $5,846.89 in repair coverage during its active term.  If Mr. Hunt has any additional questions or
  concerns related to his cancelled VSC, he is welcome to contact our office
  directly by telephone at: (800) 538-4181.
  
  Sincerely,
  
  Claims Department

• Review fromKeith N

  Date: 05/07/2023

  1 star
  Easy care is a lousy warranty.Long story short I put the highest tier warranty on my care when I bought it. A ***** had low miles ******. Recently I noticed on the passenger side front vent was blowing cold while the heat was on.Took it to *** they know I have easy care warranty.Got the adjuster out there and he basically said Easy care couldnt fix the issue.*** said if I wanted to continue the process of breaking every thing down and the adjuster still couldnt find anything Id be on the hook for over $3,000 .Im thinking if the adjuster couldnt find anything initially he sure wouldnt find it after going further.I paid close to $5,000 for this and the first time I need it they couldnt do anything.And have the audacity to see if I wanna renew the warranty.Money grab at its finest.I already told two of my friends not to go with them for ANYTHINGAnd will continue to do so.
  

  EasyCare

  Date: 05/11/2023

  Dear BBB Representative: We would be happy to research and respond to the comments expressed
  by "******************* *********************** from **********************)", but we have thus far been unable to locate a corresponding record using the limited information provided. If "******************* *********************** from **********************)" is able to supplement their "Customer Review" with a ******************** service contract ("***") number, complete VIN of the referenced *** vehicle, and the full first and last name of the customer to whom the *** was issued, we will resume our search and do our best to address the concerns expressed as soon as we are able.  Kindly notify our office when and if this required information is forthcoming.