Reviews

This profile includes reviews for EasyCare's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  EasyCare

  6010 Atlantic Blvd Norcross, GA 30071-1303

  
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  EasyCare

  PO Box 88077 Atlanta, GA 30356-8077

  
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  EasyCare

  PO Box 888050 Atlanta, GA 30356-0050

  
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  EasyCare

  PO Box 2368 Norcross, GA 30091-2368

  
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  EasyCare

  PO Box 88230 Atlanta, GA 30356-8230

  

Review Details

• Review fromThomas K

  Date: 05/06/2023

  1 star
  My car has been in the shop for a month now! When first taken in to be looked at, the dealership stated my transmission was faulty. So they called Easy Care to see if I was covered under my powertrain warranty. Easy care stated they would send out a rep to view the damage and that the transmission needed to be teared down so they could validate the damage claim. No representative showed up. A week later they then stated they wanted pictures. The dealership sent pictures to which Easy Care claimed they never received. Regardless, after Easy Care did finally receive and view the photos, they came back and stated they wanted more photos. Finally, after some 3 weeks, they approved the replacement of the transmission on their terms against the dealership's recommendations. They stated they would only cover the full cost of a rebuilt transmission that they would order, even though the dealer had a transmission in stock. Easy Care would not pay the additional $1500. At this point I *********** were at least moving forward. It was to take 4-5 business days for the transmission from Easy Care to arrive. However, one week later, (going on one month since my car was diagnosed), the transmission had still not arrived. The dealership said they could not track it because they did not order it. I called Easy Care and they said a part they needed was not being made anymore and that an adjuster would call me back that same day to resolve the issue. No phone call! I am still uncertain after one month whether my car is going to be repaired! So frustrating!! On top of this, they would only budget 6 days of car rental at a paltry $30 a day. Realistic rental cost for 1 month = $1800. I am upset to say the least. I am also dismayed that a company with the name "Easy Care" is so *** in their customer service/care. I feel like I'm being taken advantage of.
  

  EasyCare

  Date: 05/26/2023

  May 26, 2023
  
  Dear Better Business Bureau representative:
  
  Please accept this respectful reply to the Customer Review submitted to the ********************** by ************************* ******************* from **********************), on May 6, 2023.
  
  As a preliminary matter, we would like to express our appreciation for the time that **************** has taken to write and share his concerns and experience; an experience which presents a valuable opportunity for us to examine and correct possible deficiencies in our internal procedures.  The input we receive from our contract holders, such as the feedback **************** has been kind enough to provide, is especially vital in our ongoing efforts to make improvements in the training of personnel and to ensure our customerssatisfaction with the services we provide.
  
  We have reviewed Mr. ******* Customer Review and confess that are very troubled by his statements regarding the disappointing customer service he received.  We deeply regret that we have failed to meet Mr. ******* expectations,and we would like to offer our sincerest apologies for any inconvenience,delay, or frustration experienced during the recent claim evaluation.  To be sure, many of the delays described by **************** were inadvertent, unforeseen, and/or beyond the influence and control of the Administrator; but we certainly understand how disheartening an unsatisfactory customer service experience can be, no matter the source or cause.  We would like to further assure **************** that his experience was not typical, nor does it reflect the high standards of quality service that we continually strive to provide for our contract holders every day, in every aspect of their vehicle service contract (***)ownership experience.
  
  Thankfully, our understanding is that Mr. ******* replacement transmission has arrived, and that it has been successfully installed in his vehicle, returning it to proper function and operation.  In addition, as **************** has already been advised, the Administrator will await his corresponding rental agreement and has pledged to assist with whatever number of days in excess of the ***s contractual maximum of six that it may justify in connection with the repair period, as a good faith gesture in the interest of customer satisfaction.
  
  We are grateful for the privilege of being Mr. ******* *** **** Administrator, and we look forward to providing future assistance with eligible repairs submitted in accordance with the ***s provisions.  According to our records Mr.******* *** will remain in effect until October 31, ****, or a total vehicle odometer reading of ******* miles, whichever first occurs.  In the meantime, should **************** have any additional questions regarding this claim disposition, he is welcome to contact our office directly by telephone at: **************.
  
  Sincerely,
  
  Claims Department

• Review fromJesse S.

  Date: 05/04/2023

  1 star
  Its a scam They will deny warranty at anytime over parts they dont even cover.I replaced my own cabin air filter for AC only in October 2022 In December 2022 ****** under warranty replaced my entire AC unit due to Covid shipping issues it was easier to pull entire system vs parts for system In may 2023 dealer doesnt want to cover the oil change and state inspection because I voided the warranty with an after market self installed cabin air filter on a part the company doesnt even warranty. Easy care legit told me from a customer service rep named *** at **** am eastern time on 4 may 2023 that even if you replace your own filters or wiper blades and your not a certified shop and certified mechanic you voided the warranty.
  

  EasyCare

  Date: 05/26/2023

  May 26, 2023
  
  Dear Better Business Bureau representative:
  
  We have recently discovered the presence of a Customer Review submitted to the ********************** by ************************* ********************* from **********************) on May 4, 2023, concerning a recent interaction ****************** may have had with his dealership/repair facility related to an oil change, a State inspection, and/or a cabin filter replacement.  We further understand that Mr. ******** comments are offered with respect to the POWERLIFE Limited Warranty Contract (****) provided at no cost to ****************** by his Issuing Dealer, ************** (CN).  If those are inaccurate conclusions, we invite Mr. ******** correction(s).
  
  As a preliminary matter, please understand that our office was appointed by CN to perform the sole function of administering any claim(s) submitted pursuant to the terms and conditions of the ****.  In that capacity, and to further clarify, our office is not responsible to repair or replace the components of Mr. ******** vehicle or provide benefits of any kind; and it does not pledge assistance with maintenance procedures such as cabin air filter replacements, engine oil and filter changes, or State inspections.
  
  To qualify for repair or replacement under the ****, proof of timely performance of all scheduled maintenance as recommended by Mr. ******** vehicle manufacturer,and/or as may otherwise be specified in Section B of the ****, entitled YOUR RESPONSIBILTIES,must be kept by him and furnished upon request.  The PLWCs coverage eligibility is not contingent upon a potential causal relationship between one or another required maintenance procedure and a component failure which may later occur; nor is it contingent upon the absence of such a causal relationship.  If verifiable receipts documenting compliance the section B of the **** are not furnished at the time a request for the PLWCs requisite prior repair authorization is submitted it is true that such non-compliance could invalidate the ****, and consequently, any reimbursement for the then current or future repair(s) under its terms.  
  
  However, such an unfortunate outcome would in no way be the result of any act by our office.  Rather, it would be determined solely by Mr.******** non-compliance with the **** CN provided for him at no cost; in precisely the way a covered claim would be determined by compliance with the same section B requirements, along with the PLWCs remaining conditions, limitations,or exclusions.  In addition, the **** expressly stipulates that NO PERSON HAS THE AUTHORITY TO CHANGE THIS LIMITED WARRANTY OR TO WAIVE ANY OF ITS PROVISIONS. 
  
  Having said that, we hasten to add that there have been no requests for the PLWCs requisite prior repair authorization presented thus far during its active term and Mr. ******** ownership; and we would certainly neither wish nor attempt to preclude,pre-judge, or predict the outcome of a future claim which has not occurred,and/or about which the Administrator is completely unaware.
  
  Therefore, we can only respectfully suggest that ****************** comply with Section B of the ****,entitled YOUR RESPONSIBILTIES, keep the verifiable receipts representing proof of those timely services, and be prepared to furnish those receipts upon request in the event of a future MECHANICAL BREAKDOWN or FAILURE to a component covered under the terms of the ****. 
  
  We are grateful for the privilege of being Mr. ******** **** Administrator, even as we regret and apologize for the frustration he has expressed.  Should ****************** have any additional questions regarding the ****, he is welcome to contact our office directly by telephone at: **************.
  
  Sincerely,
  
  Claims Department
  **** Administrator
  

• Review fromLarry T

  Date: 04/26/2023

  1 star
  Will not use them again, I was told three different things from three different people.
  

  EasyCare

  Date: 05/02/2023

  Dear BBB Representative: We are eager to research the comments expressed by "**************************** ********************* from zip/postal code: *****)", and provide responsive clarification or comment. However, we have been unable to locate a corresponding record using the limited information
  provided. If "**************************** ********************* from zip/postal code: *****)" is able to provide a corresponding vehicle service contract ("***") number, complete VIN, and the full first and last name of the customer to whom the *** was issued, we will resume our search and do our best to address the concerns expressed as soon as we are able.

• Review fromSteven C

  Date: 04/26/2023

  1 star
  Easy Care stinks they will not honor there contract Please Buyer beware they will find a reason to not cover you. I had ask them to clean my rims up and I had to meet a guy in a parking lot while he worked out of his trunk claims he was a contractor. Now after 5 years of payments my driver side window power went out and the window was stuck down I asked the dealership if they could help me get it up and they claim they were to busy and snow was due that nite so I had a mechanic get the window up but in the process he broke the driver side window button, well the dealership took a picture of the switch and easy care denied my claim even though the power is out on that switch they will not check it to replace it its a dealership sold item only for 700$ and 600$ to put in that easy care is a risk. I will never use them again.
  

  EasyCare

  Date: 05/17/2023

  To whom it may concern:
  
  Please accept this as our response to the recent Customer Review submitted to the ********************** by *********************** *********************** from zip/postal code: *****), whose vehicle service contract (***) and recent claim we believe we have located using the limited information provided. As always, we very much appreciate the time ************** has taken to write and share his concerns.
  
  First, and as you know, although the ***s coverage eligibility is certainly extensive, it does not promise to assist with the repair of everything that could possibly go wrong with **************** vehicle.Unfortunately, the *** is not an insurance policy or an unlimited warranty, but it does agree to repair, replace or reimburse [**************] for the reasonable cost to repair or replace any of the parts covered, if required due to a MECHANICAL BREAKDOWN or FAILURE. subject to the ***s terms, conditions,limitations, and exclusions. A MECHANICAL BREAKDOWN or FAILURE is defined by the *** as the inability of any covered part(s) to perform the function(s)for which it was designed due to defects in material or workmanship of that covered part.
  
  In this case, rather than a defect in material or workmanship, **************** chosen repair facility, ******* South **********. (CSH),reported only that the drivers side window switch was inoperative and that it was missing a button a digital image of which suggested precisely the type of physical damage ************** now indicates took place when he had a mechanic get the window up but in the process he broke the driver side window button. In fact, when the Administrator contacted CSH again for clarification after being notified of **************** Customer Review, it was informed that they had not diagnosed an electrical or any other failure to the window switch at all, but that ************** had ordered a window switch and simply asked them to install it.  Obviously, the Administrator does not itself diagnose or repair any vehicle, it was not present for the interactions ************** describes, and it cannot speak to or speculate about events it has no knowledge of or responsibility for.  Nevertheless, to date we have only been presented with the information outlined above, external force or physical impact damage would not represent the ***s requisite defect in material or workmanship, and section E (1) (d) of the *** entitled WHAT IS NOT COVERED specifically excludes the repair of any MECHANICAL BREAKDOWN or FAILURE Caused by any external cause
  
  Obviously, we regret the frustration and inconvenience experienced and expressed by **************, and the Administrator is in no way assigning blame or placing fault for the condition or damage sustained to the window switch on any person, for any reason, or under any circumstance whatsoever. Nevertheless, even though the available information provided thus far by CSH does not include findings of an electrical failure or other defect in material or workmanship to the window switch, we would of course be happy to receive and review any new or additional information CSH is able to determine with **************** authorization, and the understanding that if the *** cannot assist, he would be responsible for all costs.  CSH is invited to contact the ***************** with such additional information, at their and **************** convenience but prior to the completion of any repair, and we pledge to review it in good faith and in a sincere effort to extend the full measure of coverage available under the ***.  
  
  Thank you once again for the opportunity to address our customers concerns. 

• Review fromDontae B

  Date: 04/26/2023

  1 star
  They suck! I got a 2017 GMC Sierra ****** and my power running boards stopped working and they denied to repair. They said they seen no mechanical issue with the running boards but theyre not working? Go figure. However, in my warranty it states that it will cover electrical issues since I got the truck with all the bells and whistles I wanted protection. Bottom line, I will never suggest easy care to anyone.
  

  EasyCare

  Date: 05/10/2023

  To whom it may concern:
  
  Please accept this as our response to the recent Customer Review submitted to the ********************** by ************************* ******************** from **********************), whose vehicle service contract (***) and recent claim we have located using the limited information provided. As always,we very much appreciate the time **************** has taken to write and share his concerns.
  
  First, as we often remind the Bureaus interested readers - although coverage available under the *** is extensive, it does not promise to cover the repair of everything that could possibly go wrong with Mr. ******* vehicle, cure all symptoms, or pledge to keep the vehicle in an arbitrarily determined satisfactory operational condition. Unfortunately,the *** is not an insurance policy or an unlimited warranty, but it does agree to repair, replace or reimburse [****************] for the reasonable cost to repair or replace any of the parts covered, if required due to a MECHANICAL BREAKDOWN or FAILURE. subject to the ***s terms, conditions, limitations, and exclusions. A MECHANICAL BREAKDOWN or FAILURE is defined by the *** as the inability of any covered part(s) to perform the function(s) for which it was designed due to defects in material or workmanship of that covered part.
  
  As we suspect **************** recalls, not all the reimbursement requests initiated on his behalf by  ************** (RB) during the above referenced claim have been declined.  Instead, authorization for repairs covered per the terms and conditions of the *** has been issued in the amount of $1,368.87.  Regrettably in this case, rather than a defect in material or workmanship, RB was unable to demonstrate a defect in material or workmanship to any component related to the vehicles running boards,whether electrical or mechanical.  Instead, the respective motors were unable to successfully retract or extend each running board because the pivot points of the running board hinges were found to be seized, most likely due to a lack of lubrication, rust, or corrosion.  Although the Administrator did not and does not presume to interfere with *** diagnosis, it is not uncommon to witness conditions such as this in northern or midwestern climates where moisture,road salt, other external climatic conditions, and/or the absence of lubrication results in symptoms such as these; symptoms which may even be remedied entirely by a judicious re-lubrication of the affected hinges. In any event, this condition did not represent the ***s requisite defect in material or workmanship to any component and all available information indicated that properly lubricated hinge pivots would allow the running boards to work as designed, without the need for component replacement of any kind.
  
  Beyond that, we are compelled to caution *************** to not attempt continued operation of the running board motors with the affected hinges in their dry, seized state risking motor burn out that could result and may not be eligible under the *** later, should that be the cause for either motor to ultimately fail.  Parenthetically, we should also report that although these modifications were unrelated to the repair recommendations made by RB during the recent claim, independent mechanical inspection did verify the presence of a recently installed suspension lift alteration measuring approximately 6, as well.  For that reason, we should also like to direct Mr. ******* attention to section E (1) of the *** entitled WHAT IS NOT COVERED, which does specifically exclude the repair of any MECHANICAL BREAKDOWN or FAILURE Arising out of the FAILURE of an otherwise covered part whose FAILURE has been determined by the ADMINISTRATOR to be affected by modifications and/or alterations to the VEHICLE that do not meet the manufacturers specifications, and have not been approved by the manufacturers authorized representative. (Some examples: over or undersized tires or rims,exhaust or intake system modifications, ignition or fuel system modifications,suspension or steering system modifications); 
  
  Accordingly, we would respectfully suggest *************** consider whether he may wish to return his vehicle to factory specifications in order to avoid potentially jeopardizing future eligibility under the ***, should subsequent damage to otherwise covered parts arise or be affected by this suspension modification.
  
  Obviously, we regret the frustration and inconvenience experienced by ****************, but we look forward to future opportunities to assist with the repair of eligible defects in material or workmanship presented in accordance with the *** terms, throughout the remainder of its active term. 

• Review fromTahra S

  Date: 04/22/2023

  1 star
  This was the biggest waste of money I have ever spent, purchasing the bumper to bumper extended warranty, and in fact has turned me off to ever purchasing another warranty of any kind ever again. They find every possible loop hole and fight you on every claim. We had to track down every single receipt for oil changes to try to get coverage for a manufacturer repair that absolutely should be covered, after first being told it was covered, and after finding every receipt except for ONE single receipt, they tried to deny it. I hope a lot of people see this and DO NOT BUY THIS awful useless warranty. The customer service is awful as well when you try to get help and understand why they are trying to deny it.
  

  EasyCare

  Date: 05/02/2023

  Although we are of course obligated to abide by the terms, conditions, limitations, and exclusions of the products we administer, we would be happy to research the claim(s) to which "********************* ******************* from **********************)" refers, and provide responsive clarification or comment.
  However, we have thus far been able to locate only one vehicle service contract containing limited correspondence with a similarly named party - but that otherwise does not resemble the comments provided by "********************* ******************* from **********************)", and which expired by time in June, 2022. Nevertheless, If "********************* ******************* from **********************)" is able to provide a corresponding contract number, full VIN, and the first and last name of the customer to whom the contract was issued, we will do our best to perform additional research and address the concerns expressed, as soon as we are able.

  

  EasyCare

  Date: 05/02/2023

  Good morning,

  As an update to our previously posted responsive comments, please understand that we have conducted a different search of our records utilizing portions of the alternate name suggested by the email address from which the "Customer Review" was submitted by "********************* ******************* from **********************)", and we have located a second vehicle service contract ("***") and recent claim which may more closely resemble the review comments. 

  During that recent claim to which we believe "********************* ******************* from **********************)" may refer, the Administrator was pleased to have been able to provide repair authorizations for replacement of both the vehicle's engine and turbo charger, in the amount of $8,622.37.  Naturally, we sympathize with and apologize for any frustration or inconvenience experienced while the claim evaluation was undertaken; but we must point out that as the Administrator of the *** we and the vehicle owner are obligated to fulfill our responsibilities - among them verifying not only the existence of eligible defects in material or workmanship to covered parts; but the vehicle's owner's compliance with the manufacturer's maintenance schedule when that maintenance relates to the repair components requested, as it did in this claim.

  In any event, if this alternate search for a corresponding claim matches the one referred to by "********************* ******************* from **********************)", may we say that we have been grateful for the opportunity to provide $9,628.02 in covered repair benefits during the ***'s active term. 

  If it is not, we renew our pledge to perform additional research and address the concerns expressed, as soon as we are able, following "********************* ******************* from **********************)" 's provision of a corresponding contract number, full VIN, and the first and last name of the customer to whom the contract was issued.

  Sincerely,

  Claims Department

• Review fromJames M

  Date: 04/13/2023

  1 star
  I made a claim when my transmission went out and Easy Care declined it. Their explanation was I had modified the vehicle. My **** F-150 was completely stock original except, I replaced the tires with a set one size larger than the original tires. They twisted the terminology just to decline my claim. The contract never mentions tires. The only claim I made through out the 3 years I had the policy, and when I talked to them, they were extremely rude, would not discuss the subject. I would never deal with them again!
  

  EasyCare

  Date: 04/27/2023

  Thank you for the opportunity to respond to the Customer Review submitted to the ********************** by ************************* *************************** from **********************) on 4/13/2023, in connection with what we believe is a corresponding vehicle service contract (***) and a claim submitted in August, 2021, which we located using the limited information provided. 
  
  Unfortunately, it was and is true that under the terms and conditions of Mr. ******** ***, that claim was not eligible for coverage due to the following:
  
  1) Independent mechanical inspection of Mr. ******** vehicle confirmed installed modifications and/or alterations that did not meet his vehicle manufacturers specifications, including mounted tires which measured more than 2.0 larger in diameter and which were approximately **** wider than those specified as correct by that manufacturer.
  2) The added stress, weight, excess rolling mass, and/or other characteristics represented by these modifications, were beyond the vehicle manufacturers engineered, and documented thresholds.
  3) Modifications such as these could not and cannot be dismissed, ignored, or logically separated from the inevitable impact and influence they would have upon the axles, differentials, transmission, transfer case, driveshaft, or other driveline (as well as suspension and steering) components; including but not limited to the transmission diagnosed at the time by Mr. ******** chosen repair facility.
  4) Additionally, the transmissions durability, performance, shift points, adaptive learning, and a range of other functions rely in part upon electronic data input from many sources among them the wheels rotation (monitored revolutions) and vehicle speed, which are themselves determined by the diameter (and thereby the circumference) of the wheels/tires installed on Mr. ******** vehicle.
  5) Therefore, and unless somehow accounted for by a factory-approved and documented recalibration when compared to the manufacturer-specified size the altered input represented by the vehicles tire modifications does not only impact the transmissions ability to function reliably and as designed; the significantly larger diameter of the mounted tires could result in 5-6 % fewer miles than actually driven being recorded by the odometer; meaning that the odometer may have effectively been inaccurate to the point that the vehicles true mileage could no longer be determined, as well.
  6) Section E (1) (g) of the *** specifically excluded the repair of any MECHANICAL BREAKDOWN or FAILURE Arising out of the FAILURE of an otherwise covered part whose FAILURE has been determined by the ADMINISTRATOR to be affected by modifications and/or alterations to the VEHICLE that do not meet the manufacturers specifications, and have not been approved by the manufacturers authorized representative. (Some examples: over or undersized tires or rims, exhaust or intake system modifications, ignition or fuel system modifications, suspension or steering system modifications);
  7) Section E (1) (p) of the *** specifically excludes the repair of any MECHANICAL BREAKDOWN or FAILURE Where it is determined that for more than one (1) month or ***** miles the odometer has been inaccurate, inoperative or altered so that the VEHICLES true mileage cannot be verified;
  
  We are very grateful for the privilege of having been Mr.******** *** Administrator, even as we regret our inability to evade the effects the installed tire modifications would have upon the vehicles transmission.  We are nevertheless pleased to have had the opportunity to provide $1,627.69 in eligible reimbursements for covered repairs during two other claims, while the *** was active and prior to its natural expiration (by time) on October 19, 2022.  As always, we trust our letter has helped clarify the facts and events surrounding Mr. ******** claim, and we thank you for the opportunity to correct any misunderstanding(s).   
  
  Sincerely,
  
  Claims Department
  Automobile Protection Corporation - APCO

• Review fromBranden F

  Date: 04/13/2023

  1 star
  So I purchased this warranty when I got my vehicle back in April 2022. Around 6 months ago my engine unexpectedly went out due to no fault of mine. I paid for the top coverage which says in the fine print that engine replacement is covered. They have been dragging this out for 6 months, my dealership has Provided them with all the needed information as to why the engine failed and yet they are still trying to make it seem like I was the cause when in fact all the paperwork shows I wasnt . At this point this has been the worst experience Ive ever had with a warranty company and I dont know why they are still in business.
  

  EasyCare

  Date: 04/27/2023

  Thank you for the opportunity to respond to the Customer Review submitted to the ********************** by ***************************** ****************** from zip/postal code: *****) on 4/13/2023, in connection with what we believe is a corresponding vehicle service contract (***) and recent claim we located using the limited information provided. 
  
  We would first ask the Bureau and its interested readers to understand that while coverage available under the *** is extensive, it unfortunately does not and cannot promise to assist with the repair of everything that could possibly go wrong with Mr. ******** vehicle, issue authorization and reimbursement for the repair or replacement of components not diagnosed or demonstrated to have suffered a defect in material or workmanship,or provide assistance with repairs that are specifically excluded under its terms. 
  
  Instead, and briefly summarized, the *** extends eligibility for the repair or replacement of all covered parts and agrees to repair,replace, or reimburse [******************] for the reasonable cost to repair or replace, any of the parts covered in this CONTRACT due to a MECHANICAL
  BREAKDOWN or FAILURE less the DEDUCTIBLE (if applicable)subject to the
  terms, conditions and exclusions set forth (t)herein.  A MECHANICAL BREAKDOWN or FAILURE is defined by the *** as the inability of any covered part(s) to perform the function(s) for which it was designed due to defects in material or workmanship of that covered part. This coverage eligibility is in effect for a specific period of time and/or vehicle mileage subject, of course, to the ***s stipulated terms, conditions, limitations, and exclusions.
  
  In this instance the *** Administrator was informed by Mr.******** chosen repair facility, **************** in ********, ******* (NK), that his vehicle had been towed to their location with a complaint that the engine stalled and would not re-start.  NK advised that they had actually confirmed the engine to be seized, and a third-party mechanical inspection took place shortly thereafter in order to gather and verify whatever preliminary evidence might be available, and so that such evidence would not be lost during an ensuing diagnosis and/or teardown to determine the cause of failure a diagnosis which only ****************** *** authorize, per section B of the *** entitled YOUR RESPONSIBILITIES.  In any event, the independent inspector did verify that the engines rotating assembly appeared to be seized, that the vehicle was equipped with several modifications including an aftermarket intake system and a catch can, and that the engines oil level was approximately 1 quarts low, black, thick, and with a burnt odor.  Unfortunately, these indications, though preliminary, did suggest that insufficient lubrication or some other external influence that *** not represent the ***s requisite defect in material or workmanship, *** be present.  Nevertheless, in accordance with the aforementioned section B of the ***, the Administrator advised NK that they *** obtain Mr. ******** authorization to continue and complete their diagnosis, with the understanding that if the *** could not assist, ****************** would be responsible for all costs.
  
  NK subsequently performed some limited teardown consisting of removal of the engines timing cover and valve covers, and a second independent mechanical inspection took place but that exposure merely revealed components undamaged to the naked eye, none that would result in the engines seizure or reason for it to stall as ****************** reported, and NK was unable to demonstrate a defect in material or workmanship to a part eligible for coverage under the ***.  Therefore, the Administrator renewed its willingness to continue the claim evaluation as soon as they had completed their diagnosis with Mr. ******** authorization, and invited their callback with the results of their findings after they had done so; after which the Administrator would arrange for a third independent inspection in the hope that eligible defects in material or workmanship unobstructed by a *** exclusion *** be verified, and that the ***s required prior repair authorization *** be diligently researched.  The Administrator has followed up with NK in that regard several times, both before and since notification of Mr. ******** Customer Review was received; but is still awaiting NKs promised callback.
  
  As the *** Administrator, our office certainly understands and sympathizes with the frustration expressed by *******************  However, we are compelled to respectfully disagree with the gentlemans contention that we have been dragging this out for 6 months or that NK has Provided them with all the needed information as to why the engine failed, and we are certainly not trying to make it seem like [****************** or anyone else] was the cause.  There are myriad reasons why an automobile engine *** suffer a breakdown, symptom, or failure; but some causes for such an occurrence *** be eligible for repair coverage under the ***, while others *** be either ineligible, covered under a repairer or manufacturers warranty, or limited by a contractual exclusion, etc.  Moreover, the seizure of an engine assembly is extremely unusual indeed;and the *** does not promise to cover the repair or replacement of all components, without regard to whether they have suffered a MECHANICAL BREAKDOWN or FAILURE; or if they have suffered a MECHANICAL BREAKDOWN or FAILURE if such a breakdown is not the result of a defect in material or workmanship to a covered part. Therefore, while we can certainly appreciate Mr. ******** wishes and preferences, the Administrator is simply not at liberty to unilaterally waive, ignore, dismiss, alter, selectively apply, or refrain from applying the contractual terms by which it, and ******************, are bound.  Indeed, the *** specifically admonishes that NO PERSON HAS THE AUTHORITY TO CHANGE THIS CONTRACT OR TO WAIVE ANY OF ITS PROVISIONS.   
  
  Under these circumstances, we believe the Administrator acted properly and in full compliance with the terms and conditions of Mr. ******** ***, and we will again express our sincere regret for any frustration or inconvenience experienced.  We look forward to the opportunity to resume the claim evaluation upon NKs completion of their diagnosis; with Mr. ******** permission and the understanding that if the *** is unable to assist, all costs would be his responsibility.  NK is welcome to contact our ***************** with the results of their additional diagnosis just as soon as they are able and before they undertake any repairs.  Upon receipt of that requisite information the Administrator will arrange for another independent mechanical inspection to verify their findings, then apply the ***s terms to the verified evidence in a compassionate pursuit of the coverage ****************** seeks. We trust our letter has helped clarify the facts and events surrounding Mr. ******** recent claim,and we thank you for the opportunity to correct any misunderstanding(s).   
  
  *****************
  Automobile Protection Corporation - APCO

• Review fromTiffany C

  Date: 04/04/2023

  1 star
  I purchased extended warranty through the dealership for my Mini and this was their preferred warranty company. Didnt really have an issues and most of the things I needed were maintenance and not covered which I knew beforehand. The issue came when I sold the Mini and was trying to cancel. I had to act like the middle man to get any work done, it was ridiculous. I did everything that was required of me by EasyCare and they still werent able to help me. I called and spoke with a cancellation specialist ****** and she was too busy talking over me to hear my complaints! I explained that it wasnt my fault that neither the dealership or them had proper communication to resolve the issue without having me sit at work calling them both back and forth. Once I had said I canceled the policy because I no longer had the car ****** should have taken it upon herself start the cancellation process. But instead of listening to me when I told her I shouldnt be paying for a service for a car I no longer had she talked over me and hung up when I asked to speak with a manager. I had to call back and wait on the line to get through to a manager, *** who actually listened to me and was willing to provide me with answers that worked. It should require the paying customers to jump through so many hoops to cancel a policy. If I no longer have the car that the policy was for I will not be paying for it. Calling multiple times is ridiculous especially when I dont have the vehicle. It is my right to terminate a policy at anytime and holding someone hostage to a contract they no longer want is terrible business practice.
  

  EasyCare

  Date: 04/18/2023

  To whom it may concern:
  
  Please accept this as our response to the recent Customer Review submitted to the ********************** by *********************** ************************ from **********************), whose vehicle service contract (***) and cancellation/refund request we have located using the limited information provided.   
  
  As a preliminary matter, may we express our sincere apology and regret for the perceived lack of attentive customer service ************ reports.  In our role as the *** Administrator we will always do whatever we can to expedite the request of our customers.  However, we are unfortunately unable to waive or dismiss the ***s explicit cancellation provisions, nor may we arbitrarily or preemptively assume the data, status, values, or documentation required to compute and process an accurate pro-rata refund in the absence of that data and documentation.   
  
  In any event, with regard to ************ cancellation and refund request, we are pleased to report that the necessary documentation has now been received, and the Administrators portion of the  appropriate pro-rata cancellation refund of the unused portion of ************ *** has been processed effective March 7,2023 and at a then current vehicle odometer reading of ****** miles.  On April 13, 2023, our customer service representative spoke to ************, explained that status, and advised that her selling dealer would shortly add their pro-rata portion of the *** purchase price they retained, to the Administrators portion, and issue the full refund if they had not already done so.
  
  We are grateful for the privilege to have been the Administrator of ************ now-cancelled ***; and we appreciate the opportunity to address and resolve her concerns.

• Review fromGregory G

  Date: 03/30/2023

  1 star
  DO NOT purchase this extended warranty!I have had easy care since I purchased my vehicle over 5 years ago....Paid the premium on time every month.I never had even one claim.Yesterday my check engine light came on...I took the vehicle to the dealer and they diagnosed a code P0440 ESIM switch and gasket problem. This problem needed to be fixed to pass the emissions test.After 5 years of on time payments of over $5000 easy care denied the $421.88 repair cost...I had to pay out of my pocket.What the heck do I have easy care for?!?!?DO NOT purchase this "coverage"This is a SCAM!
  

  EasyCare

  Date: 04/11/2023

  Dear Better Business Bureau representative,Thank you for your email dated March 31, 2021, in connection with a Customer Review submitted by *************************** ************************* ***************. We have located a vehicle service contract (VSC) and associated claim using the limited information provided by ****************, which we believe corresponds to the gentlemans Customer Review, and we very much appreciate the time he has taken to share his comments and concerns.Following a brief review of the claim and the diagnosis provided by his repair facility, we contacted **************** directly by telephone to explain his VSCs coverage and the claim decision originally rendered. Despite the claims initial outcome, we have also been able to reach an amicable resolution of his concerns, and we thank **************** for not only his understanding but for permitting us to justify the confidence he has placed in us as his VSC administrator. We are grateful for this privilege, and we look forward to the opportunity to again provide service during the remainder of the VSCs current active term.Sincerely,Claims Department Automobile Protection Corporation - APCO