Reviews
This profile includes reviews for EasyCare's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 127 Customer Reviews
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Review fromKen J
Date: 07/02/2024
1 star********** ************ is horrible. I went to my local ****** dealership to purchase an extended warranty and I purchased it with EasyCare. On June 1, 2024, I took my vehicle to the dealership to have the air conditioning compared. That repair took a week and a half (it was originally supposed to be a week). I contacted EasyCare to inform them of the extension of the repair and I was told to submit the invoice from the rental car company as soon as I received it. I received the invoice on June 10, 2024 and immediately submitted (via email) to EasyCare. I called them a week later to get a status of the payment and was told that the reimbursement was sent to the car dealership along with the car repair payment. I contacted the dealership and was told that they had not received a reimbursement check from EasyCare and to call them. I got the run around from EasyCare for going on two weeks now. I am now being told that they made a mistake when they told me that they had not paid the dealership. It is now July 2, 2024 and I am still waiting on my check and I am now being told that my reimbursement will not be sent out until Tuesday, July 9 and then I will not receive it for another week. I have had to wait a month to get my rental car reimbursement from a so called reputable company. Because of their mistake, I now have to wait a month to get a reimbursement check that should have been sent out the same day the repair invoice was paid. I am a very unsatisfied customer and I will never use their services to guarantee the repairs on any of my vehicles. Never.
EasyCare
Date: 07/08/2024
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Thank you for forwarding this review to EasyCare. EasyCare will contact the contract holder directly to address this matter.
Thank you,EasyCare Claims Department
Review fromShannon H
Date: 06/26/2024
1 starIt was a terrible experience. It took them a month to approve a repair for my car, and when they did, they authorized a fix that worsened the condition instead of the recommended transmission replacement. After a month's wait, my car's repair was finally approved, but then it took another two months for the part to become available due to backorder. While the part delay wasn't their fault, had they approved the correct fix immediately, the part was available at that time. Moreover, they refused to cover a rental for more than six days. After repeated disputes, the dealership managed to secure an extension, but they failed to mention it was only for an additional five days. So, I was left without a vehicle for three months, with only an 11-day rental coverage. All this while, I've been paying for their warranty every month for years without ever needing it before. I would rate them 0 out of 10 and do not recommend their services. I would give 0 stars if that was an option. Instead of EasyCare it should be called RefuseCare.EasyCare
Date: 06/27/2024
Good afternoon-
Thank you for forwarding this review to EasyCare. EasyCare will contact the contract holder directly to address this matter.
Thank you,EasyCare Claims Department
Review fromShadrach M
Date: 06/21/2024
1 star**************** is absolutely HORRIBLE. PLEASE stay away, use them FOR GAP coverage. It's been one big run around, when I came to file my claim after my car was totaled out.EasyCare
Date: 06/27/2024
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Thank you for forwarding this review to EasyCare. EasyCare will contact the contract holder directly to address this matter.
Thank you,EasyCare Claims
Review fromNicholas F
Date: 06/20/2024
1 starContacted Easycare for a paintless dent repair on Monday 6/16/24 while at the dealership shop that was doing the repair. The shop was available to get me right in for service but easycare did not want to cover all the repairs. Easycare was going to cover $120.00 of the cost and I was to cover the rest. Since I paid for a zero deductable warranty I questioned easycare who refused to answer any questions from me regarding the denial of service or explain to the shop what was/was not covered. After several hours of waiting I took a rental car that was supposed to be included in my contract. Right on the webpage, "However, extended service always includes 24/7 Emergency Roadside Assistance, Rental Car Coverage, and Towing Reimbursement." it is clearly stated that rental car coverage is ALWAYS included. Finally today 6/20/24 the shop called me and said that Easycare agreed the dent removal was within the contract and would be covered but now wanted me to cover the cost of the rental car since it is not part of my contract for dent removal. The rental would not have been necessary had easycare covered the service initially. This expense was created due to easycares poor communication and failure to do their jobs.EasyCare
Date: 06/27/2024
Good afternoon-
Thank you for forwarding this review to EasyCare. EasyCare will contact the contract holder directly to address this matter.
Thank you,EasyCare Claims Department
Review fromDenny N
Date: 06/14/2024
1 starTheir extended powertrain warranty is useless. According to "*******************************" from APCO, (the parent of EasyCare), my claim was denied because my GMC dealer didn't document a powertrain inspection at 30K and 60K miles They will nit-pick your claim to death to do anything they can to avoid covering your claim. Many dealerships, particularly *************** dealerships offer extended coverage at no charge when you purchase a new vehicle. Don't consider this as an enhancement when you're comparing vehicles and dealerships that offer this warranty to others who don't. It's worthless. And CERTAINLY DON"T ever purchase an extended warranty out-of-pocket from this scam "insurer".EasyCare
Date: 06/17/2024
Good afternoon-
Thank you for forwarding this review to EasyCare. EasyCare will contact the contract holder directly to address this matter.
Thank you,EasyCare Claims Department
Review fromTrayonno M
Date: 06/14/2024
1 starI have had my car stolen over 2 months ago. Every time I try to make a claim, they say that something is missing. I call and speak to a customer service rep and they cant help me. It has been almost 3 months and I am still making payments on a car I do not have and that GAP is supposed to help me with. CLEARLY they dont help at all. I was in the car sales industry for 9 years and will make sure NO ONE USES THIS COMPANY, until they know how to assist people in what they pay for!! For the record, I still can NOT reach someone to help me no matter how hard I try!EasyCare
Date: 06/14/2024
Good afternoon-
Thank you for forwarding this complaint to EasyCare. EasyCare will contact the contract holder directly to address this matter.
Thank you,EasyCare
Review fromKeith R
Date: 06/11/2024
1 starEverything is denied. I had my car in for service twice, one for a lift gate shock and the other for an issue with my AC. They denied both claims. This is an excellent example of why most extended warranties are a scam; they want to sell you a product, then good luck trying to get help. Avoid this company and take the money you would have spent on a warranty and invest it. At least you'll have that money if something goes wrong.EasyCare
Date: 06/12/2024
Good afternoon-
Thank you for forwarding this review to EasyCare. EasyCare will contact the contract holder directly to address this matter.
Thank you,EasyCare Claims Department
Review fromTessa R
Date: 06/11/2024
5 starsEasyCare is NOT a good warranty company. We were sold the warranty when we bought our truck and it has been a hassle to get anything done. We were told it was bumper to bumper coverage and when we needed to make a claim on the transmission, they said it was not covered. The tech said that there is a restriction in the trans cooler and the bypass valve and EasyCare refuses to have it fixed. There is also a tapping noise in the motor and the tech said he found oil on cylinder six spark plug. They did a borescope and found oil to be entering the combustion chamber. Found oil on valves and cylinder wall. The tech recommended an engine replacement and EasyCare declined repair. This plan is not worth the money. Next time, we will go with someoneEasyCare
Date: 06/12/2024
Good afternoon-
Thank you for forwarding this review to EasyCare. EasyCare will contact the contract holder directly to address this matter.
Thank you,EasyCare Claims Department
Review fromBryan R
Date: 06/07/2024
1 starHard to deal with. Very uncooperative. They make it extremely difficult to complete a claimEasyCare
Date: 06/10/2024
Good afternoon-
Thank you for forwarding this complaint to EasyCare. EasyCare will contact the contract holder directly to address this matter.
Thank you,Review fromPeter G
Date: 05/23/2024
1 starFirstly i cant believe i am giving a POSITIVE one star. There is nothing positive about EasyCare.They are born to be PainInTheA**.The dealer sold me their warranty saying its bumper to bumbper and covers EVERTYTHING that goes bad due to normal operation.When i had some issues , these thieves, do not cover anything.Its a Joint Scam between Dealers (who sell you this shi*) and PainfulCare .Sorry i can't even take their name properly.Not sure if there is anything anyone can do to STOP this daylight Robbery.Government should interfere in this.EasyCare
Date: 05/28/2024
Good afternoon-
Thank you for forwarding this complaint to EasyCare. EasyCare will contact the contract holder directly to address this matter.
Thank you,EasyCare
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