Reviews
This profile includes reviews for EasyCare's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 127 Customer Reviews
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Review fromSean B
Date: 12/11/2024
1 starFraudulent car warranties.Always excuses to coverage.They claimed a separate oil issue cause my timing chains to fail? Meanwhile we took the vehicle for an oil change when we found out 2different parts needed replaced.There was nothing we could have done to "prevent this".The car is 11 yrs old.Probably just normal wear and tear.But they claim that since an uncovered part "caused" the issue they refuse to pay for the other covered damaged part.Bunch of scam artists here.Always some technicality or excuse.But they had no problem pushing this fake warranty on us at ******* dealership.Extra ****** per month on our car payment??For what? I am contacting lawyers to sue these fraudulent idiots.They need to be crushed in court.Stopped for good.A+ rating??Amazing. I guess the fake BBB can't be trusted either.Everything is a scam in this country anymore.Cant trust anyone nor anything.A shame
EasyCare
Date: 12/16/2024
I cannot locate a contract for the person who submitted this Customer Review.Review fromAshley B
Date: 12/03/2024
1 starShould have read the reviews before buying into this. Dealer has had my vehicle for 12 days with EasyCare nit-picking maintenance records (literally just oil changes) on a blown engine. My own hometown mechanic and the dealer both admit this is a known issue for this engine. So far this "extended warranty" has been an absolute waste of time and money.EasyCare
Date: 12/04/2024
Thank you for forwarding these comments to us. We will contact the customer directly to address their concerns.Review fromRaul P
Date: 11/21/2024
1 starI got a VSC with EasyCare because the dealer I purchase my vehicle from was very pushy about it. Little I knew that this would be a pain to cancel. They took forever to cancel and I even had to provide a Notarized Odometer Reading. Now, after canceling they sent the reimbursement check to the dealer instead of me. In consequence, the dealer has not yet given me my money after more than two months. We are talking about more than 1700 dollars. Do NOT do business with EasyCare. Do not purchase any of their services. You will regret it.EasyCare
Date: 11/25/2024
Thank you for forwarding this comment to us. We will contact the customer directly to address their concerns.Review fromJohn R
Date: 11/19/2024
1 starEasyCare is trying to deny my warranty claim even though it is valid. I have a 2017 **** F150 with approx 75k miles. The dealership diagnosed that the pistons were loose/messed up on the engine and caused carbon scoring. They contacted **** who said the truck needs a new engine.They are saying carbon scoring is my problem and a maintenance issue not an issue with the pistons, even though **** said this was a known problem with the early iterations of this engine that was later fixed after my model year. Only willing to replace the short block, not the long block where the busted pistons are located. Want to **** out or something like that the carbon scored area. This would take it out of **** and dealership spec. If part is taken out of spec is supposed to be defined as a failure. However they are saying it is a maintenance issue not a failure. Tell me what maintenance I could have done to know this **** engine had bad pistons installed and keep them from rubbing up the engine????Instead of admitting it is a failure they want to do a shoddy half **** repair and then stick me with another whole engine replacement after it is out of extended warranty in 3 more years or 75k more miles.Even their own inspector said it needed a whole new engine and they made him come back over a week later, have the engine completely tore down and change his diagnosis because they didnt want to pay the 12 grand to replace the engine.I need assistance in getting these people to stick to the terms of their own contract. If fixing the shortblock only will take it out of **** spec, it is a failure, not a maintenance issue. ***, all my maintenance since I bought the vehicle new has been performed at **** by **** technicians. Anything they said I needed done was done immediately. Which also goes against their bad maintenance theory. How do these people have an A+ with a 1.6 out of 5? Pls help.They need to listen to dealership and manufacturer and do the right thing.EasyCare
Date: 11/20/2024
Thank you for forwarding these comments to us. We will contact the ** directly to address her concerns.Review fromAnuthida M
Date: 11/12/2024
1 starDifficult to work with, , not worth to spend $. I have to do call and call with no result.EasyCare
Date: 11/13/2024
Thank you for forwarding this comment to us. We will attempt to contact the ** to address their concerns.Review fromTravis H
Date: 11/11/2024
1 starIt is now almost mid November, and have been trying to cancel my service contract since June. Feel I have been very patient in waiting for this to happen. Started with me telling the agent I was notified the dealership I purchased from is closing since they text me. They showed it was still open. Then calling back after a text telling me they are officially closed now, they stated they had already processed sending out the check to them. Then starting all the paperwork a second time to show I sold the unit I had. Then I would get a check in the mail for about a month, with me calling every two weeks. Then got an agents email that said please reach out to me personally with questions. That email shows send 10/26, with no response after I emailed asking the next day a question. It is now the ************************************************************************************ has gotten my check in September. I have reached out to the other dealership, and they are now looking into it. I feel like an understanding person due to processes, but this seems to be just them not wanting to refund an unused contract. I will never do business with this warranty company. I hope there is a resolution at some point. Their pro rated amount, if not used is almost not much worth this big of a fight in the first place, but now I want to see it through.EasyCare
Date: 11/12/2024
Thank you for forwarding this message to us. Someone will reach out to Mr. ******* and see if we can help him.Review fromLeanne R
Date: 11/08/2024
1 starDifficult to work with. They low balled the amount they would pay for my ABS module reprogramming. Very slow in mailing me check for rental reimbursement. Will only pay for 6 days at $40 a day for rental when most rentals are by the week to make them more cost efficient. They get all this money for the service contract but they act like they dont want to pay for anything. Stay clear of this companyEasyCare
Date: 11/11/2024
Thank you for forwarding this comment to us. I cannot locate a product in our system for the person listed in this review.Review fromMichael N
Date: 10/29/2024
1 starWish you could give zero stars. This place is the biggest scam out there. You cant speak to a supervisor or manager. Their customer service **** are rude and not knowledgeable. They have an attitude from the start of the call and refuse to listen to what is being stated. They are refusing to pay for the tear down of my engine because fluid in my #4 cylinder. They say its my responsibility to pay for the diagnosis. At this point Im sure my whole claim will be denied and after paying $4,000 for the warranty, I now have to pay $1,600 to the dealership for the tear down. Absolutely ridiculous. How the h*** does this company have an A+ rating when they have 1 star average in reviews.EasyCare
Date: 10/30/2024
Thank you for forwarding these comments to us. We will contact Mr. ******** directly to address his concerns.Review fromAlan G
Date: 10/22/2024
1 starHow in Gods name did this company get an A+ rating ? I be never heard of being denied when requesting to speak to a supervisor. Unconscionable ! Ive had 1 issue after another with ***** servicing and recall system (if you want to call it that) since I purchased my 2020 Escape Titanium. I hadnt had any issues until then. Im seriously considering buying elsewhere this Spring.EasyCare
Date: 10/23/2024
I cannot locate a contract/claim for this review.Review fromDylan F
Date: 10/18/2024
1 starOne of your employees was recently at our dealership providing training to service advisors, his name is ***** ********. During his time here, he went around and spoke to some of the technicians and provided advice on how to get more money from customers, however when I was not personally interested in his advice, as I am a part-time employee working through college, he twisted my words against me to my superior, ultimately costing me my job. In front of several witnesses, ***** ******** was sowing discord and meddling in internal affairs with malicious intent. I wish to escalate this matter to relevant parties.EasyCare
Date: 10/22/2024
Thank you for forwarding these comments to us. We will research the matter and address accordingly.
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