Reviews
This profile includes reviews for EasyCare's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 126 Customer Reviews
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Review fromChristopher
Date: 03/07/2025
1 starI had the ************ warranty On my GMC Yukon Denali. I hit a wooden block on the highway that popped the tire and broke the wheel making the car un-drivable . The car was towed to the dealership . EASY CARE denied the claim For the wheel stating that I drove on it too long to my service advisor at ***. Which is completely FALSE!! They called me directly and when asked if I drove on it, I said No, I stopped immediately because the car was disabled Making driving on it impossibleThey give you no ability to dispute. Even my service advisor at *** was surprised at their response. Highly recommend you do not purchase their warranty. After reading the responses from easy care, I will go ahead and provide the claim number so that there is no we cant find the person excuse CL11540455Review fromAnthony R
Date: 03/07/2025
1 starAbsolute WORST customer service I've ever dealt with. I have a call recording of their *** admitting they lied to me. Absolutely refused to give me a supervisor. Under no circumstance should you ever think about using this business. My issue was a simple GAP REFUND!
EasyCare
Date: 03/10/2025
I cannot locate a GAP Contract for the name listed on this review.Review fromPaul S
Date: 02/15/2025
1 starTelling us they will not cover an engine replacement because there is sludge in the oil... Oil was changed on time on schedule and the Dealership backs up the data. This is not over but we are appealing the decision and will never buy an extended warranty from this company ever again...EasyCare
Date: 02/17/2025
Thank you for forwarding this review to us. We will contact the customer directly to address their concerns.Review fromMichael B
Date: 02/05/2025
1 starMy transmission has ****** miles on it. The dealership in *********************** has had my 2019 F150 for 3 weeks, they recommend the Transmission be replaced. I purchased easycare when I financed the vehicle. The dealership has been getting the run around for over a week. Each time they speak with someone they are told something different. They told me when I called on January 30th, all they were waiting for was a picture of the sticker in the door panel, and the size of the tires. Since then They have suggested 3 different fixes. We are currently waiting for them to send an inspector to the dealership. This process should take 3 more days. Easycare is definitely not easy. I would not recommend using themEasyCare
Date: 02/17/2025
To whom it may concern: We cannot locate a claim for this person who submitted the review with the information listed in the review.Review fromShannon M
Date: 01/24/2025
1 starDidn't cover a thing! I had to pay $800. I will be reaching out to the finance ***** to get rid of this awful warranty. What failed on my Jeep should have been covered. Even the dealership agreed! I will also be spreading the word, DONT GET THIS WARRANTY!!EasyCare
Date: 01/27/2025
Thank you for forwarding this review to us. We will contact the customer directly to address their concerns.Review fromJustin W
Date: 01/14/2025
1 starThis place is the worst their contracts are specifically made so they dont have to cover anything. Ive been in the military and for 12 years and owned almost 8 vehicles in my life and never have had this problem. I purchased a vehicle and drove it less than 5000 miles and experienced engine problems and since the day I brought it in to the dealership I had to fight these guys on everything needless to say I lost and now dont have a vehicle and no ride to work. Also the dealership has had my vehicle for 4 months and its been rough for me and my family to manage with one vehicle. If anyone sees this message please stay away from this insurance company.EasyCare
Date: 01/16/2025
Thank you for forwarding these comments to us. We will review the matter and contact the customer directly.Review fromLarry A
Date: 01/13/2025
1 starClaim denied! I knew purchasing this was a joke. First claim ever and denied because steering damper was not covered. So we paid $800 on top of whatever weve paid to get this warranty. I will be reaching out to finance department tomorrow to get rid of this warranty. No thanks!EasyCare
Date: 01/15/2025
Thank you for forwarding this review to us - but I cannot locate a contract for the name attached to this review.Review fromAmanda T
Date: 12/24/2024
1 starComplete fraud! This should be illegal. Our mechanic checked out my car and said there is no compression in cylinder 3 and the side wall is chewed either from the piston ring or piston skirt and we need a new engine. This company wont take the mechanics word they have to look for themselves and they want the motor taken out and taken completely apart to see if the issue was caused from the driver even though the mechanic made it very clear this is not caused by the driver. They wont pay for the labor of this but if you dont let them do this they will reject your claim. Looking into a class action lawsuit and trust me We will have plenty to stand behind this.EasyCare
Date: 12/30/2024
Thank you for forwarding this review to us. We cannot locate a contract for the name listed in the review.Review fromTEDDY S
Date: 12/16/2024
1 starI just had my truck repaired. I took my truck to the dealership the day after Thanksgiving so that they could start the diagnostics check the following week. After the diagnostic check was completed, it took EASYCARE a very long time to approve the repair work. I planned everything so that the diagnostics and the approval could take place while I was on vacation. This did not happen. I was told by an EASYCARE representative that I could rent a vehicle since I wasnt going to be able to get a loaner vehicle until the work was approved. I was told that I would be reimbursed for up to $30.00 a day to rent a vehicle. Anything over that amount was my responsibility. I was okay with that. After returning the vehicle, I submitted an invoice so that I could be reimbursed. I just found out today that they are only going to pay for the actual time to repair my truck. This basically amounts to one day of rental. I had the rental vehicle for the allotted six days. That is what I expected to be reimbursed for. I am extremely dissatisfied with EASYCARE at this point. I was even told by the service writer at the dealership that EASYCARE has become extremely difficult for them to work with. I asked the representative today to send me an application to cancel my contract. This was supposed to have been sent via email. I spoke with her at approximately 2:00 oclock today(PM). It is now 7:00 oclock(PM) and I still havent received the application. If I cant be reimbursed for the full amount that I was initially promised, I will definitely cancel my contract! I dont recommend EASYCARE!EasyCare
Date: 12/18/2024
Thank you for forwarding these comments to us. We will contact the customer directly to address his concerns.Review fromSean B
Date: 12/11/2024
1 starFraudulent car warranties.Always excuses to coverage.They claimed a separate oil issue cause my timing chains to fail? Meanwhile we took the vehicle for an oil change when we found out 2different parts needed replaced.There was nothing we could have done to "prevent this".The car is 11 yrs old.Probably just normal wear and tear.But they claim that since an uncovered part "caused" the issue they refuse to pay for the other covered damaged part.Bunch of scam artists here.Always some technicality or excuse.But they had no problem pushing this fake warranty on us at ******* dealership.Extra ****** per month on our car payment??For what? I am contacting lawyers to sue these fraudulent idiots.They need to be crushed in court.Stopped for good.A+ rating??Amazing. I guess the fake BBB can't be trusted either.Everything is a scam in this country anymore.Cant trust anyone nor anything.A shameEasyCare
Date: 12/16/2024
I cannot locate a contract for the person who submitted this Customer Review.
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