Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/26/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Received emails I owe $231.30 to *************** Called. Sequim and they are rude and are liars. I confirmed with xfinity and my account is paid up to date and not past due. Sequim needs stopped as these type of emails can be detrimental to some that believe they are legitimate. They are committing theft and should not be allowed to continue. Many people dont understand they are being scammed and this is sad companies such as this continue to operate.

  Business Response

  Date: 07/01/2025

  Good day,
  
  Thank you for your correspondence submitted through the Better Business Bureau (BBB). We take all consumer complaints seriously and are committed to reviewing them thoroughly and fairly. Please be advised that Sequium Asset Solutions, LLC (Sequium) operates in full compliance with all applicable federal and state regulations. Additionally, Sequium does not own the referenced debt; rather, we are acting as a debt collector on behalf of **************.
  
  On June 25, 2025, ************** engaged Sequium for the services of attempting to collect the outstanding balance on the following account: 
  
  Customer Name: ******* ****
  Account Number: ******5259
  Current Balance: $221.30
  
  On June 27, 2025, in accordance with the Fair Debt Collection Practices Act (FDCPA), Sequium sent you a Model Validation Notice via email to the email address ******************** advising you of your rights as it relates to this debt.
  
  First and foremost, we sincerely apologize if you feel you experienced any rude or unprofessional treatment. At Sequium Asset Solutions, LLC, we are committed to maintaining respectful and transparent communication with everyone we engage with. As part of our review process, we listened to the recorded call between you and our representative. Based on our assessment, the conversation appeared to be conducted in a respectful and professional manner on both sides.
  
  Please know that Sequium is a legitimate company authorized to collect on behalf of **************, who originally placed your account with our office for collection. However, since you have stated that ******* Mobile provided you with different account information and previously requested that we cease contact, we have closed your account in our office and returned it to **************. You will receive no further communication from Sequium regarding this matter.
  
  Please note that Sequium has not reported this debt to any of the consumer reporting agencies.
  
  If you should have any further questions or need additional assistance,please contact ************** directly.
  
  Sequium Asset Solutions, LLC
  KKL

• Initial Complaint

  Date:06/26/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with 11 ATT MOBILITY and I do not have a contract with SEQUIUM plus they did not provide me with the original application like I asked. Account No: ******** Amount Disputed: $1,361

  Business Response

  Date: 06/30/2025

  Good day,
  
  Thank you for your correspondence submitted through the Better Business Bureau (BBB). We take all consumer complaints seriously and are committed to reviewing them thoroughly and fairly. Please be advised that Sequium Asset Solutions, LLC (Sequium) operates in full compliance with all applicable federal and state regulations. Additionally, Sequium does not own the referenced debt; rather, we are acting as a debt collector on behalf of AT&T Mobility.
  
  On January 11, 2025, AT&T Mobility engaged Sequium for the services of attempting to collect the outstanding balance on the following account: 
  
  Customer Name: ******* *******
  Account Number: ********3284
  Current Balance: $1,361.01
  
  On January 14, 2025, in accordance with the Fair Debt Collection Practices Act (*****), Sequium sent you a Model Validation Notice via email to the email address ********************* advising you of your rights as it relates to this debt.
  
  In review of your account, this matter was initially reported to the consumer reporting agencies on or around March 4, 2025. This reporting was done in accordance with Regulation F of the ***** which permits reporting no less than fourteen days after the debt collector has either spoken with you concerning the debt or sent to you the model validation notice via mail or electronically. Our records do not show that the January 14, 2025, Model Validation Notice returned. Additionally, our records do not reflect receipt of any disputes concerning this matter prior to this reporting which would have violated the Fair Credit Reporting Act (FCRA). In light of this, Sequiums actions were compliant with both the *****, ****, and any applicable state statutes.
  
  Please be advised that prior to receiving your recent complaint,Sequium had not received any request from you for documentation to validate the debt. Accordingly, we have not violated your rights by not providing a validation of the debt, as no such request had been made previously.
  
  Upon receiving your complaint, your account was placed in a dispute status. As a result, a request for tradeline deletion has been submitted to the credit reporting agencies on or around June 26, 2025. Please note that Sequium does not control the timing of when the credit bureaus process or reflects the deletion of this information on your credit report.
  
  Enclosed with this response, please see attached documentation related to this debt. Collection attempts by Sequium will cease, providing you with sufficient time to review the documentation provided. In the meantime, if this addresses your concerns, you may visit ****************************** to explore available payment plan options and make a payment using a debit/credit card or checking account. Please use reference number ******** to log in. You may also feel free to email Sequium at ********************************** or reach out to Sequium at ************ for additional assistance.
  
  Sequium Asset Solutions, LLC
  KKL

• Initial Complaint

  Date:06/24/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I honestly dont get why SEQUIUM is reporting this debt under my name because I dont owe them anything. I never signed anything with them, and when I asked for a copy of the original application, they didnt even bother to provide it. Its frustrating because this is hurting my credit for no reason, and its just not fair. How can they just put something on my report without any proof?Account No: ******** Amount Disputed: $73

  Business Response

  Date: 06/30/2025

  Good day,
  
  Thank you for your correspondence submitted through the Better Business Bureau (BBB). We take all consumer complaints seriously and are committed to reviewing them thoroughly and fairly. Please be advised that Sequium Asset Solutions, LLC (Sequium) operates in full compliance with all applicable federal and state regulations. Additionally, Sequium does not own the referenced debt; rather, we are acting as a debt collector on behalf of AT&T U-Verse.
  
  On January 14, 2025, AT&T U-Verse engaged Sequium for the services of attempting to collect the outstanding balance on the following account: 
  
  Customer Name: ****** *******
  Account Number: *****4780
  Current Balance: $73.33
  
  On January 15, 2025, in accordance with the Fair Debt Collection Practices Act (*****), Sequium sent you a Model Validation Notice via email to the email address ******************** advising you of your rights as it relates to this debt.
  
  In review of your account, this matter was initially reported to the consumer reporting agencies on or around March 4, 2025. This reporting was done in accordance with Regulation F of the ***** which permits reporting no less than fourteen days after the debt collector has either spoken with you concerning the debt or sent to you the model validation notice via mail or electronically. Our records do not show that the January 15, 2025, Model Validation Notice returned. Additionally, our records do not reflect receipt of any disputes concerning this matter prior to this reporting which would have violated the Fair Credit Reporting Act (FCRA). In light of this, Sequiums actions were compliant with both the *****, ****, and any applicable state statutes.
  
  Upon receiving your complaint, your account was placed in a dispute status. As a result, a request for tradeline deletion has been submitted to the credit reporting agencies. Please note that Sequium does not control the timing of when the credit bureaus process or reflects the deletion of this information on your credit report.
  
  Please be advised that prior to receiving your recent complaint,Sequium had not received any request from you for documentation to validate the debt. Accordingly, we have not violated your rights by not providing a validation of the debt, as no such request had been made previously.
  
  Enclosed with this response, please see attached documentation related to this debt. Collection attempts by Sequium will cease, providing you with sufficient time to review the documentation provided. In the meantime, if this addresses your concerns, you may visit ****************************** to explore available payment plan options and make a payment using a debit/credit card or checking account. Please use reference number ******** to log in. You may also feel free to email Sequium at ********************************** or reach out to Sequium at ************ for additional assistance.
  
  Sequium Asset Solutions, LLC
  KKL

• Initial Complaint

  Date:06/24/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with SEQUIUM ASSET SOLUTIONS. I do not have a contract with SEQUIUM ASSET SOLUTIONS.

  Business Response

  Date: 06/30/2025

  Good day,
  
  Thank you for your correspondence submitted through the Better Business Bureau (BBB). We take all consumer complaints seriously and are committed to reviewing them thoroughly and fairly. Please be advised that Sequium Asset Solutions,LLC (Sequium) operates in full compliance with all applicable federal and state regulations. Additionally, Sequium does not own the referenced debt;rather, we are acting as a debt collector on behalf of ********
  
  On April 11, 2025, ******* engaged Sequium for the services of attempting to collect the outstanding balance on the following account: 
  
  Customer Name: ******** *******
  Account Number: ************2144
  Current Balance: $163.65
  
  On April 12, 2025, in accordance with the Fair Debt Collection Practices Act (*****), Sequium sent you a Model Validation Notice via email to the email address ********************** advising you of your rights as it relates to this debt.
  
  In review of your account, this matter was initially reported to the consumer reporting agencies on or around June 20, 2025. This reporting was done in accordance with Regulation F of the ***** which permits reporting no less than fourteen days after the debt collector has either spoken with you concerning the debt or sent to you the model validation notice via mail or electronically. Our records do not show that the April 12, 2025, Model Validation Notice returned. Additionally, our records do not reflect receipt of any disputes concerning this matter prior to this reporting which would have violated the Fair Credit Reporting Act (FCRA). In light of this, Sequiums actions were compliant with both the *****, ****, and any applicable state statutes.
  
  Enclosed with this response, please see attached documentation related to this debt.Collection attempts by Sequium will cease, providing you with sufficient time to review the documentation provided. In the meantime, if this addresses your concerns, you may visit ****************************** to explore available payment plan options and make a payment using a debit/credit card or checking account. Please use reference number ******** to log in. You may also feel free to email Sequium at ********************************** or reach out to Sequium at ************ for additional assistance.
  Sequium Asset Solutions, LLC
  KKL

• Initial Complaint

  Date:06/24/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt charter communications, I do not have a contract with SEQUIUM ASSET SOLUTIONS **** They did not provide me with original contract as I requested

  Business Response

  Date: 06/30/2025

  Good day,
  
  Thank you for your correspondence submitted through the Better Business Bureau (BBB). We take all consumer complaints seriously and are committed to reviewing them thoroughly and fairly. Please be advised that Sequium Asset Solutions, LLC (Sequium) operates in full compliance with all applicable federal and state regulations. Additionally, Sequium does not own the referenced debt; rather, we are acting as a debt collector on behalf of ********
  
  On January 15, 2025, ******* engaged Sequium for the services of attempting to collect the outstanding balance on the following account: 
  
  Customer Name: ******** *****
  Account Number: ************9357
  Current Balance: $156.33
  
  On January 16, 2025, in accordance with the Fair Debt Collection Practices Act (*****), Sequium sent you a Model Validation Notice via email to the email address *********************** advising you of your rights as it relates to this debt.
  
  In review of your account, this matter was initially reported to the consumer reporting agencies on or around March 18, 2025. This reporting was done in accordance with Regulation F of the ***** which permits reporting no less than fourteen days after the debt collector has either spoken with you concerning the debt or sent to you the model validation notice via mail or electronically. Our records do not show that the January 16, 2025, Model Validation Notice returned. Additionally, our records do not reflect receipt of any disputes concerning this matter prior to this reporting which would have violated the Fair Credit Reporting Act (FCRA). In light of this, Sequiums actions were compliant with both the *****, ****, and any applicable state statutes.
  
  Please be advised that prior to receiving your recent complaint, Sequium had not received any request from you for documentation to validate the debt. Accordingly, we have not violated your rights by not providing a validation of the debt, as no such request had been made previously.
  
  Enclosed with this response, please see attached documentation related to this debt.Collection attempts by Sequium will cease, providing you with sufficient time to review the documentation provided. In the meantime, if this addresses your concerns, you may visit ****************************** to explore available payment plan options and make a payment using a debit/credit card or checking account. Please use reference number ******** to log in. You may also feel free to email Sequium at ********************************** or reach out to Sequium at ************ for additional assistance.
  
  Sequium Asset Solutions, LLC
  KKL

• Initial Complaint

  Date:06/24/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with sequium asset solutions, llc, I do not have a contract with sequium asset solutions, llc they did not provide me with the original contract as I requested.

  Business Response

  Date: 06/30/2025

  Good day,
  
  Thank you for your correspondence submitted through the Better Business Bureau (BBB). We take all consumer complaints seriously and are committed to reviewing them thoroughly and fairly. Please be advised that Sequium Asset Solutions, LLC (Sequium) operates in full compliance with all applicable federal and state regulations. Additionally, Sequium does not own the referenced debt; rather, we are acting as a debt collector on behalf of Hope And Flower.
  
  On May 1, 2025, Hope And Flower engaged Sequium for the services of attempting to collect the outstanding balance on the following account: 
  
  Customer Name: Taune ******* ******
  Account Number: ****8904
  Current Balance: $23,709.75
  
  On May 2, 2025, in accordance with the Fair Debt Collection Practices Act (*****), Sequium sent you a Model Validation Notice via mail to the mailing address ******************************************************** advising you of your rights as it relates to this debt.
  
  In review of your account, this matter was initially reported to the consumer reporting agencies on or around June 20, 2025. This reporting was done in accordance with Regulation F of the ***** which permits reporting no less than fourteen days after the debt collector has either spoken with you concerning the debt or sent to you the model validation notice via mail or electronically. Our records do not show that the May 2, 2025, Model Validation Notice returned. Additionally, our records do not reflect receipt of any disputes concerning this matter prior to this reporting which would have violated the Fair Credit Reporting Act (FCRA). In light of this, Sequiums actions were compliant with both the *****, ****, and any applicable state statutes.
  
  On June 24, 2025, we received a direct dispute from the credit bureaus where you claimed you are not liable for this debt. Your account has been placed in a dispute status. As a result, a request to update your tradeline to disputed has been submitted to the credit reporting agencies. Please note that Sequium does not control the timing of when the credit bureaus process or reflects the updated information on your credit report.
  
  Please be advised that prior to receiving your recent complaint,Sequium had not received any request from you for documentation to validate the debt. Accordingly, we have not violated your rights by not providing a validation of the debt, as no such request had been made previously.
  
  Enclosed with this response, please see attached documentation related to this debt.Collection attempts by Sequium will cease, providing you with sufficient time to review the documentation provided. In the meantime, if this addresses your concerns, you may visit ****************************** to explore available payment plan options and make a payment using a debit/credit card or checking account. Please use reference number ******** to log in. You may also feel free to email Sequium at ********************************** or reach out to Sequium at ************ for additional assistance.
  
  Sequium Asset Solutions, LLC
  KKL

• Initial Complaint

  Date:06/22/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company has filed a collections on my credit file. I have never heard of this company. I have never received a bill from this company.

  Business Response

  Date: 06/23/2025

  Good day,
  
  Thank you for your correspondence submitted through the Better Business
  Bureau (BBB). We take all consumer complaints seriously and are committed to
  reviewing them thoroughly and fairly. Please be advised that Sequium Asset
  Solutions, LLC (“Sequium”) operates in full compliance with all applicable
  federal and state regulations. Additionally, Sequium does not own the
  referenced debt; rather, we are acting as a debt collector on behalf of Xfinity
  Mobile.
  
  On April 15, 2025, Xfinity Mobile engaged Sequium for the services of
  attempting to collect the outstanding balance on the following account: 
  
  Customer Name: Calandra Davis
  Account Number: ******5772
  Current Balance: $145.00
  
  On April 16, 2025, in accordance with the Fair Debt Collection
  Practices Act (“FDCPA”), Sequium sent you a Model Validation Notice via email
  to the email address [email protected] advising you of your rights as it relates to this debt.
  
  In review of your account, this matter was initially reported to the
  consumer reporting agencies on or around June 20, 2025. This reporting was done
  in accordance with Regulation F of the FDCPA which permits reporting no less
  than fourteen days after the debt collector has either spoken with you
  concerning the debt or sent to you the model validation notice via mail or
  electronically. Our records do not show that the April 16, 2025, Model
  Validation Notice returned. Additionally, our records do not reflect receipt of
  any disputes concerning this matter prior to this reporting which would have
  violated the Fair Credit Reporting Act (“FCRA”). In light of this, Sequium’s
  actions were compliant with both the FDCPA, FCRA, and any applicable state
  statutes.
  
  Your account has been placed in a dispute status. As a result, a
  request for tradeline deletion has been submitted to the credit reporting
  agencies, and your concern has been escalated to Xfinity Mobile for further
  review. Please note that Sequium does not control the timing of when the credit
  bureaus process or reflects the deletion of this information on your credit
  report.

  Once we receive
  additional information from them, unless you request otherwise, we will be in
  contact to provide you with an update.
  
  Should you
  require further assistance, feel free to contact Sequium via email at [email protected] or by phone at
  877-362-8766.
  
  Sequium Asset
  Solutions, LLC
  KKL

  Customer Answer

  Date: 06/24/2025

   
  Complaint: 23502937
  
  I am rejecting this response because:  All of the resolution request have not been met.  It is also unclear if this collections being removed from ALL credit bureaus.  If this is a bill from Xfinity, the balance is incorrect.  The service was disconnected in Dec. 2024.  I was told the bill would be corrected and then Xfinity continued to add recurring charges after Dec. 2024.
  
  Sincerely,
  
  ******** *****

  Business Response

  Date: 06/30/2025

  Good day,
  
  Sequium Asset Solutions, LLC acknowledges receipt of your rejection of our response to your Better Business Bureau (BBB) complaint.
  
  In our original response, we advised:
  
  Your account has been placed in a dispute status. As a result, a request for tradeline deletion has been submitted to the credit reporting agencies, and your concern has been escalated to ************** for further review. Please note that Sequium does not control the timing of when the credit bureaus process or reflects the deletion of this information on your credit report.
  
  Once we receive additional information from them, unless you request otherwise, we will be in contact to provide you with an update.
  
  This means the account is in a disputed status and has been escalated to ************** for resolution. We have not yet received information back from ************** to either prove or disprove your claim. Once we receive such information, we will provide you with an update.
  
  To clarify, yes, the deletion request was submitted to all three bureaus.
  
  Sequium Asset Solutions, LLC
  KKL

  Customer Answer

  Date: 06/30/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******** *****

• Initial Complaint

  Date:06/21/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for the debt with sequium asset solution. I do not have a contract with Sequium Asset Solution, they did not provide me with the original contract as i requested.

  Business Response

  Date: 06/23/2025

  Good day,
  
  Thank you for your correspondence submitted through the Better Business
  Bureau (BBB). We take all consumer complaints seriously and are committed to
  reviewing them thoroughly and fairly. Please be advised that Sequium Asset
  Solutions, LLC (“Sequium”) operates in full compliance with all applicable
  federal and state regulations. Additionally, Sequium does not own the
  referenced debt; rather, we are acting as a debt collector on behalf of AT&T
  U-Verse.
  
  On April 28, 2025, AT&T U-Verse engaged Sequium for the services of
  attempting to collect the outstanding balance on the following account: 
  
  Customer Name: Jordy Matinez
  Account Number: *****8421
  Current Balance: $81.00
  
  On April 29, 2025, in accordance with the Fair Debt Collection
  Practices Act (“FDCPA”), Sequium sent you a Model Validation Notice via email
  to the email address [email protected] advising you of your rights as it relates to this debt.
  
  In review of your account, this matter was initially reported to the
  consumer reporting agencies on or around June 20, 2025. This reporting was done
  in accordance with Regulation F of the FDCPA which permits reporting no less
  than fourteen days after the debt collector has either spoken with you
  concerning the debt or sent to you the model validation notice via mail or
  electronically. Our records do not show that the April 29, 2025, Model
  Validation Notice returned. Additionally, our records do not reflect receipt of
  any disputes concerning this matter prior to this reporting which would have
  violated the Fair Credit Reporting Act (“FCRA”). In light of this, Sequium’s
  actions were compliant with both the FDCPA, FCRA, and any applicable state
  statutes.
  
  Please be advised that prior to receiving your recent complaint,
  Sequium had not received any request from you for documentation to validate the
  debt. Accordingly, we have not violated your rights by not providing a
  validation of the debt, as no such request had been made previously.
  
  Enclosed with this complaint, please see attached documentation related
  to this debt. Collection attempts by Sequium will cease, providing you with
  sufficient time to review the documentation provided. In the meantime, if this
  addresses your concerns, you may visit pay.sequium.com to explore available payment plan options and make a payment using a
  debit/credit card or checking account. Please use reference number 65287881 to
  log in. You may also feel free to email Sequium at [email protected] or reach out to
  Sequium at 877-362-8766 for additional assistance.
  
  Sequium Asset
  Solutions, LLC
  KKL

• Initial Complaint

  Date:06/20/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I not liable for this debt with **************. I do not have a contract with collection agency SEQUIUM ASSET SOLUTIONS trying to collect. They did not provide me with the original contract as requested.

  Business Response

  Date: 06/23/2025

  Good day,
  
  Thank you for your correspondence submitted through the Better Business
  Bureau (BBB). We take all consumer complaints seriously and are committed to
  reviewing them thoroughly and fairly. Please be advised that Sequium Asset
  Solutions, LLC (“Sequium”) operates in full compliance with all applicable
  federal and state regulations. Additionally, Sequium does not own the
  referenced debt; rather, we are acting as a debt collector on behalf of Western
  Dental.
  
  On February 3, 2025, Western Dental engaged Sequium for the services of
  attempting to collect the outstanding balance on the following account: 
  
  Customer Name: Jackie Morales
  Account Number: ***-*4699
  Current Balance: $609.55
  
  On February 4, 2025, in accordance with the Fair Debt Collection
  Practices Act (“FDCPA”), Sequium sent you a Model Validation Notice via mail to
  the mailing address 10317 Pinehurst, South Gate, CA 90280 advising you of your
  rights as it relates to this debt.
  
  In review of your account, this matter was initially reported to the
  consumer reporting agencies on or around March 25, 2025. This reporting was
  done in accordance with Regulation F of the FDCPA which permits reporting no
  less than fourteen days after the debt collector has either spoken with you
  concerning the debt or sent to you the model validation notice via mail or
  electronically. Our records do not show that the February 4, 2025, Model
  Validation Notice returned. Additionally, our records do not reflect receipt of
  any disputes concerning this matter prior to this reporting which would have
  violated the Fair Credit Reporting Act (“FCRA”). In light of this, Sequium’s
  actions were compliant with both the FDCPA, FCRA, and any applicable state
  statutes.
  
  On June 20,
  2025, we received a direct dispute from the credit bureaus where you claimed
  this Western Dental is not your dentist. As such, your account has been placed
  in a dispute status. As a result, a request for tradeline deletion has been
  submitted to the credit reporting agencies, and your concern has been escalated
  to Western Dental for further review. Please note that Sequium does not control
  the timing of when the credit bureaus process or reflects the deletion of this
  information on your credit report.
  Once we receive additional information from them, unless you request
  otherwise, we will be in contact to provide you with an update.
  
  Should you require further assistance, feel free to contact Sequium via
  email at [email protected] or by
  phone at 877-362-8766.
  
  Sequium Asset
  Solutions, LLC
  KKL

• Initial Complaint

  Date:06/19/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I'm not liable for this debt with *******; I do not have a contract with Sequium Asset Solution, they did not provide me with the original contract as requested.

  Business Response

  Date: 06/23/2025

  Good day,
  
  Thank you for your correspondence submitted through the Better Business
  Bureau (BBB). We take all consumer complaints seriously and are committed to
  reviewing them thoroughly and fairly. Please be advised that Sequium Asset Solutions,
  LLC (“Sequium”) operates in full compliance with all applicable federal and
  state regulations. Additionally, Sequium does not own the referenced debt;
  rather, we are acting as a debt collector on behalf of Comcast.
  
  On November 22, 2024, Comcast engaged Sequium for the services of
  attempting to collect the outstanding balance on the following account: 
  
  Customer Name: Debra Vereau
  Account Number: ************8859
  Current Balance: $305.78
  
  On November 24, 2024, in accordance with the Fair Debt Collection
  Practices Act (“FDCPA”), Sequium sent you a Model Validation Notice via email
  to the email address [email protected] advising you of your rights as it relates to this debt.
  
  In review of your account, this matter was initially reported to the
  consumer reporting agencies on or around January 28, 2025. This reporting was
  done in accordance with Regulation F of the FDCPA which permits reporting no
  less than fourteen days after the debt collector has either spoken with you
  concerning the debt or sent to you the model validation notice via mail or
  electronically. Our records do not show that the November 24, 2024, Model
  Validation Notice returned. Additionally, our records do not reflect receipt of
  any disputes concerning this matter prior to this reporting which would have
  violated the Fair Credit Reporting Act (“FCRA”). In light of this, Sequium’s
  actions were compliant with both the FDCPA, FCRA, and any applicable state
  statutes.
  
  Sequium has neither purchased the debt in question nor received it
  through a transfer of ownership. As such, documentation relevant to those
  procedures does not apply in this case. Sequium is a debt collector acting on
  behalf of Comcast in an effort to recover the outstanding balance.
  
  Please be advised that prior to receiving your recent complaint,
  Sequium had not received any requests for documentation from you to validate
  the debt. Accordingly, we have not violated your rights by not providing a
  validation of the debt, as no such request had been made previously.
  
  Enclosed with this complaint, please see attached documentation related
  to this debt. Collection attempts by Sequium will cease, providing you with
  sufficient time to review the documentation provided. In the meantime, if this
  addresses your concerns, you may visit pay.sequium.com to explore available payment plan options and make a payment using a
  debit/credit card or checking account. Please use reference number 62010913 to
  log in. You may also feel free to email Sequium at [email protected] or reach out to
  Sequium at 877-362-8766 for additional assistance.
  
  Sequium Asset
  Solutions, LLC
  KKL