Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/08/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for any debt with ATT Mobility and do not have a contract with Sequium Assest Solutions, LLC. They did not provide me with any orignal application as I asked.

  Business Response

  Date: 10/10/2022

  Good day, 

  After thorough review of your complaint, please be advised that we are requesting further documentation from our client. Your account has been placed in a dispute status and a request to our client for validation has been submitted. The validation will be mailed to the address on file, during this time collection activity will cease providing you time to receive and review the validation of the debt. 

  Thanks,

  *******************

  Compliance Specialist

  Sequium Asset Solutions, LLC 

• Initial Complaint

  Date:10/07/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I just received an updated copy of my credit report and I noticed this company has reported a collections on my account. I have NEVER heard of this company before, nor had any dealings with them. I am not sure how they received my information, especially without my consent. I am very frustrated. This is the only collection I have on my report and I would like it removed IMMEDIATELY.

  Business Response

  Date: 10/13/2022

  Good day,

  After thorough review of your complaint, please be advised that we are requesting further documentation from our client. Your account has been placed in a dispute status and a request to our client for validation has been submitted. The validation will be emailed to the address on file, during this time collection activity will cease providing you time to receive and review the validation of the debt. 

  Thanks, 

  *******************

  Compliance Specialist

  Sequium Asset Solutions, LLC 

• Initial Complaint

  Date:10/04/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Sequium asset solutions has texted me multiple times to inform me of a debt that I owe. I do not owe any money, and have never been past due on any bills. I have tried to call the number they provided multiple times with no answer, and no option to leave a message. I have also tried to get information about my supposed debt from their website with no luck. I believe this is a scam.

  Business Response

  Date: 10/05/2022

  Good day,

  Upon completion of our investigation, it appears we are attempting to reach another party. The phone number ************** has been removed from our system and you will receive no further communication from our office.

  Thanks,

  *******************

  Compliance Specialist

  Sequium Asset Solutions, LLC 

  Customer Answer

  Date: 10/05/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:10/03/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had an apartment in ********* in 2019 name ***************. when I moved to ****** in 2020 and I had 2 months left on my lease, but U had to move because I was in an abusive relationship. I was making payments last year $100 but the apartments stop taking payment and referred me to collection agency. I was unable to locate the emails that I sent and phone number that I called and never received a call back or reply to any of my emails. So, now *************** has found a new collection agency Sequium Asset Solutions that has been bullying me and is threatening to report the debt on my credit report unless I pay what I owe within 3 weeks $1317.00. A settlement was made but I had to make smaller payments because I just stated working full time on 9/06/2022 I so far have paid $800 I vowed to pay $250 this Friday October 7, 2022 but they are still threatening to report it on my credit report and now they are refusing to do the settlement because I didn't pay the $1000 on October 30, 2022. They say I was screaming in the phone when I was just talking loud and they are upset that I said I would call someone to assist me with this matter. It should matter if I change how much I could pay I still mad a payment to get the settlement paid I just received a full check on September 30, 2022. I still have car insurance for 2 vehicles and I have to eat and pay rent where I live. So, I think I have been fair with making acceptable payments. I was never sent a settlement letter and they have me speaking to multiple people they state are supervisor's and they are not. Im ************************************************************** the **. *****. The rent for a one bedroom is well over $1000 and with the cost of food only maker it harder to save any money. I need assistance keeping this off my credit report. After Friday's payment of $250 I will have owe $250. PLEASE HELP.

  Business Response

  Date: 10/10/2022

  Good day,

  On October 7, 2022, the account was closed in our office as Settled In Full. 
  Please note, the account was settled in full prior to any ************* Reporting. 
  There will be no further communication from our office regarding the account. 

  Thanks,

  *******************

  Compliance Specialist

  Sequium Asset Solutions, LLC