Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/28/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Sequium Asset Solutions called me to say I owe $126.25 to Xfinity from an old address. I knew that was wrong so I called Xfinity and they said I have paid in full and owe nothing. I'm attaching the chat. Also I was contacted before by scammers calling themselves Xfinity and saying I owed money. I paid them and then got fraudulent charges on my credit card. I think Sequium is part of that scammer group. I have attached the Xfinity chat that says I owe nothing and they didn't refer me to a collections agency.

  Business Response

  Date: 07/31/2025

  Good day,
  
  Thank you for your correspondence submitted through the Better Business Bureau (BBB). We take all consumer complaints seriously and are committed to reviewing them thoroughly and fairly. Please be advised that Sequium Asset Solutions, LLC (Sequium) operates in full compliance with all applicable federal and state regulations. Additionally, Sequium does not own the referenced debt; rather, we are acting as a debt collector on behalf of ***************
  
  On July 7, 2025, ************** engaged Sequium for the services of attempting to collect the outstanding balance on the following account: 
  
  Customer Name: *** ******
  Account Number: ******3743
  Current Balance: $126.25
  
  On July 8, 2025, in accordance with the Fair Debt Collection Practices Act (FDCPA), Sequium sent you a Model Validation Notice via email to the email address ********************** advising you of your rights as it relates to this debt.
  
  Sequium Asset Solutions is a legitimate and licensed collection agency authorized to operate in the state of Florida under license number **********.
  
  As of the date the account was placed with Sequium, we have not received any notification from ************** indicating that the balance is no longer owed. The documentation you provided shows differently. We are sorry for the confusion the conflicting information may have caused. Upon receipt of your complaint, the account was promptly placed in dispute status, and your concern has been escalated to ************** for further investigation and review. Once we receive additional information from them, unless you request otherwise, we will be in contact to provide you with an update.
  
  Sequium Asset Solutions, LLC
  KKL

  Customer Answer

  Date: 07/31/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ******** and find that this resolution of them double checking with Xfinity is satisfactory to me for the time being. I still want them to confirm for the record that I owe no money after getting in touch with Xfinity.
  
  Sincerely,
  
  *** ******

• Initial Complaint

  Date:07/20/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with Fair hills , I do not have a contract with SEQUIUM ASSET SOLUTIONS, they did not provide me with the original contract as I requested

  Business Response

  Date: 07/23/2025

  Good day,
  
  Thank you for your correspondence submitted through the Better Business Bureau (BBB). We take all consumer complaints seriously and are committed to reviewing them thoroughly and fairly. Please be advised that Sequium Asset Solutions, LLC (Sequium) operates in full compliance with all applicable federal and state regulations. Additionally, Sequium does not own the referenced debt; rather, we are acting as a debt collector on behalf of Fair Hills.
  
  On May 3, **************** engaged Sequium for the services of attempting to collect the outstanding balance on the following account: 
  
  Customer Name: ****** ********
  Account Number: ****6893
  Current Balance: $1,461.27
  
  On May 6, 2025, in accordance with the Fair Debt Collection Practices Act (*****), Sequium sent you a Model Validation Notice via email to the email address **************************** advising you of your rights as it relates to this debt.
  
  In review of your account, this matter was initially reported to the consumer reporting agencies on or around June 24, 2025. This reporting was done in accordance with Regulation F of the ***** which permits reporting no less than fourteen days after the debt collector has either spoken with you concerning the debt or sent to you the model validation notice via mail or electronically. Our records do not show that the May 6, 2025, Model Validation Notice returned. Additionally, our records do not reflect receipt of any disputes concerning this matter prior to this reporting which would have violated the Fair Credit Reporting Act (FCRA). In light of this, Sequiums actions were compliant with both the *****, ****, and any applicable state statutes.
  
  Please be advised that, prior to your recent complaint, Sequium had not received any request from you for documentation to validate the debt. As such,Sequium has not violated your rights in any way as we have operated in full compliance with all applicable federal and state regulations.
  
  On July 20, 2025, Sequium received a credit bureau dispute submitted on your behalf. As a result, a request for a tradeline update to dispute has been submitted to the credit reporting agencies on or around July 22, 2025. Please note that Sequium does not control the timing of when the credit bureaus processes or reflects the update of this information on your credit report.
  
  Enclosed with this response, please see attached documentation related to this debt. Collection attempts by Sequium will cease, providing you with sufficient time to review the documentation provided. In the meantime, if this addresses your concerns, you may visit ****************************** to explore available payment plan options and make a payment using a debit/credit card or checking account. Please use reference number ******** to log in. You may also feel free to email Sequium at ********************************** or reach out to Sequium at ************ for additional assistance.
  
  Sequium Asset Solutions, LLC
  KKL

• Initial Complaint

  Date:07/19/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with *************** I do not have a contract with SEQUIUM ASSET SOLUTIONS, LLC, they did not provide with the original contract as I requested.

  Business Response

  Date: 07/23/2025

  Good day,
  
  Thank you for your correspondence submitted through the Better Business Bureau (BBB). We take all consumer complaints seriously and are committed to reviewing them thoroughly and fairly. Please be advised that Sequium Asset Solutions, LLC (Sequium) operates in full compliance with all applicable federal and state regulations. Additionally, Sequium does not own the referenced debt; rather, we are acting as a debt collector on behalf of ***************
  
  On January 13, 2025, ************** engaged Sequium for the services of attempting to collect the outstanding balance on the following account: 
  
  Customer Name: ***** ********
  Account Number: ******0606
  Current Balance: $1,717.53
  
  On January 14, 2025, in accordance with the Fair Debt Collection Practices Act (*****), Sequium sent you a Model Validation Notice via email to the email address ********************* advising you of your rights as it relates to this debt.
  
  In review of your account, this matter was initially reported to the consumer reporting agencies on or around March 17, 2025. This reporting was done in accordance with Regulation F of the ***** which permits reporting no less than fourteen days after the debt collector has either spoken with you concerning the debt or sent to you the model validation notice via mail or electronically. Our records do not show that the January 14, 2025, Model Validation Notice returned. Additionally, our records do not reflect receipt of any disputes concerning this matter prior to this reporting which would have violated the Fair Credit Reporting Act (FCRA). In light of this, Sequiums actions were compliant with both the *****, ****, and any applicable state statutes.
  
  Upon receiving your complaint, your account was placed in a dispute status. As a result, a request for tradeline deletion has been submitted to the credit reporting agencies on or around July 22, 2025. Please note that Sequium does not control the timing of when the credit bureaus process or reflects the deletion of this information on your credit report.
  
  Please be advised that, prior to your recent complaint, Sequium had not received any request from you for documentation to validate the debt. As such,Sequium has not violated your rights in any way as we have operated in full compliance with all applicable federal and state regulations.
  
  Should you require further assistance, feel free to contact Sequium via email at ********************************** or by phone at ************.
  
  Sequium Asset Solutions, LLC
  KKL

• Initial Complaint

  Date:07/17/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Im not liable for this debt with charter communications. I do not have a contract with sequium Asset Solutions. They did not provide me with the original contract a I requested

  Business Response

  Date: 07/21/2025

  Good day,
  
  Thank you for your correspondence submitted through the Better Business Bureau (BBB). We take all consumer complaints seriously and are committed to reviewing them thoroughly and fairly. Please be advised that Sequium Asset Solutions, LLC (Sequium) operates in full compliance with all applicable federal and state regulations. Additionally, Sequium does not own the referenced debt; rather, we are acting as a debt collector on behalf of ***********************
  
  On December 2, 2024, ********************** engaged Sequium for the services of attempting to collect the outstanding balance on the following account: 
  
  Customer Name: ******** Kouecheu
  Account Number: ************5166
  Current Balance: $201.10
  
  On December 3, 2024, in accordance with the Fair Debt Collection Practices Act (*****), Sequium sent you a Model Validation Notice via email to the email address ********************** advising you of your rights as it relates to this debt.
  
  In review of your account, this matter was initially reported to the consumer reporting agencies on or around February 4, 2025. This reporting was done in accordance with Regulation F of the ***** which permits reporting no less than fourteen days after the debt collector has either spoken with you concerning the debt or sent to you the model validation notice via mail or electronically. Our records do not show that the December 3, 2024, Model Validation Notice returned. Additionally, our records do not reflect receipt of any disputes concerning this matter prior to this reporting which would have violated the Fair Credit Reporting Act (FCRA). In light of this, Sequiums actions were compliant with both the *****, ****, and any applicable state statutes.
  
  Please be advised that, prior to your recent complaint, Sequium had not received any request from you for documentation to validate the debt. As such,Sequium has not violated your rights in any way as we have operated in full compliance with all applicable federal and state regulations.
  
  Upon receiving your complaint, your account was placed in a dispute status. As a result, a request for tradeline deletion has been submitted to the credit reporting agencies, and your concern has been escalated to ********************** for further review. Please note that Sequium does not control the timing of when the credit bureaus process or reflects the deletion of this information on your credit report. Once we receive additional information from them, unless you request otherwise, we will be in contact to provide you with an update.
  
  You may also feel free to email Sequium at ********************************** or reach out to Sequium at ************ for additional assistance.
  
  Sequium Asset Solutions, LLC
  KKL

• Initial Complaint

  Date:07/16/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I AM NOT LIABLE FOR THIS DEBT WITH SEQUIUM ASSET SOLUTIONS I DO NOT HAVE AN ACCOUNT WITH COLLECTION AGENCY'S INFO THEY DID NOT PROVIDE ME WITH ORIGINAL CONTRACT AS REQUESTED

  Business Response

  Date: 07/21/2025

  Good day,
  
  Thank you for your correspondence submitted through the Better Business Bureau (BBB). We take all consumer complaints seriously and are committed to reviewing them thoroughly and fairly. Please be advised that Sequium Asset Solutions, LLC (Sequium) operates in full compliance with all applicable federal and state regulations. Additionally, Sequium does not own the referenced debt; rather, we are acting as a debt collector on behalf of ********
  
  On May 12, 2025, ******* engaged Sequium for the services of attempting to collect the outstanding balance on the following account: 
  
  Customer Name: ******** ********
  Account Number: ************3752
  Current Balance: $347.46
  
  On May 13, 2025, in accordance with the Fair Debt Collection Practices Act (*****), Sequium sent you a Model Validation Notice via email to the email address ********************* advising you of your rights as it relates to this debt.
  
  In review of your account, this matter was initially reported to the consumer reporting agencies on or around July 15, 2025. This reporting was done in accordance with Regulation F of the ***** which permits reporting no less than fourteen days after the debt collector has either spoken with you concerning the debt or sent to you the model validation notice via mail or electronically. Our records do not show that the May 13, 2025, Model Validation Notice returned. Additionally, our records do not reflect receipt of any disputes concerning this matter prior to this reporting which would have violated the Fair Credit Reporting Act (FCRA). In light of this, Sequiums actions were compliant with both the *****, ****, and any applicable state statutes.
  
  Please be advised that, prior to your recent complaint, Sequium had not received any request from you for documentation to validate the debt. As such,Sequium has not violated your rights in any way as we have operated in full compliance with all applicable federal and state regulations.
  
  Enclosed with this response, please see attached documentation related to this debt. Collection attempts by Sequium will cease, providing you with sufficient time to review the documentation provided. In the meantime, if this addresses your concerns, you may visit ****************************** to explore available payment plan options and make a payment using a debit/credit card or checking account. Please use reference number ******** to log in. You may also feel free to email Sequium at ********************************** or reach out to Sequium at ************ for additional assistance.
  
  Sequium Asset Solutions, LLC
  KKL

• Initial Complaint

  Date:07/16/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company has repeatedly called me nonstop several times a day under different phone numbers every time I block it. I dont answer it because the caller ID states Scam Likely so I do not answer it. I want this to end!

  Business Response

  Date: 07/21/2025

  Good day,
  
  Thank you for your correspondence submitted through the Better Business Bureau (BBB). We take all consumer complaints seriously and are committed to reviewing them thoroughly and fairly. Please be advised that Sequium Asset Solutions, LLC (Sequium) operates in full compliance with all applicable federal and state regulations. Additionally, Sequium does not own the referenced debt; rather, we are acting as a debt collector on behalf of ***************
  
  On June 10, 2025, ************** engaged Sequium for the services of attempting to collect the outstanding balance on the following account: 
  
  Customer Name: ******* ******
  Account Number: ******8455
  Current Balance: $1,378.34
  
  On June 11, 2025, in accordance with the Fair Debt Collection Practices Act (FDCPA), Sequium sent you a Model Validation Notice via email to the email address ********************** advising you of your rights as it relates to this debt.
  
  Our records indicate that your account was placed with our office on June 10, 2025. Since that time, we have attempted to contact you at the telephone numbers **************; **************; **************. However,these efforts have been unsuccessful, as we have not reached you or any other party at any of those times, and no voicemail messages have been left.
  
  Please be advised that all telephone calls were made as part of a lawful attempt to collect a debt. These calls were conducted in full compliance with the Telephone Consumer Protection Act (TCPA) and Regulation F, as we did not make direct contact with you, nor did we receive any communication from you requesting that we cease contact.
  
  Following your complaint and request for telephone calls to cease, we have removed your telephone numbers and will not be placing any more calls to you at any of those numbers.
  
  Should you require further assistance, feel free to contact Sequium via email at ********************************** or by phone at ************.
  
  Sequium Asset Solutions, LLC
  KKL

• Initial Complaint

  Date:07/16/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am requesting Experian to remove this collection off my credit report: Name: Sequium Asset Solution Account number: ******** Please delete all the late payments of this account: Name: ************* Financial Services Account Number: ***********

  Business Response

  Date: 07/21/2025

  Good day,
  
  Thank you for your correspondence submitted through the Better Business Bureau (BBB). We take all consumer complaints seriously and are committed to reviewing them thoroughly and fairly. Please be advised that Sequium Asset Solutions,LLC (Sequium) operates in full compliance with all applicable federal and state regulations. Additionally, Sequium does not own the referenced debt;rather, we are acting as a debt collector on behalf of ********
  
  On March 17, 2025, ******* engaged Sequium for the services of attempting to collect the outstanding balance on the following account: 
  
  Customer Name: *** *******
  Account Number: **********7097
  Current Balance: $337.92
  
  On March 18, 2025, in accordance with the Fair Debt Collection Practices Act (*****), Sequium sent you a Model Validation Notice via email to the email address **************** advising you of your rights as it relates to this debt.
  
  In review of your account, this matter was initially reported to the consumer reporting agencies on or around May 20, 2025. This reporting was done in accordance with Regulation F of the ***** which permits reporting no less than fourteen days after the debt collector has either spoken with you concerning the debt or sent to you the model validation notice via mail or electronically. Our records do not show that the March 18, 2025, Model Validation Notice returned. Additionally, our records do not reflect receipt of any disputes concerning this matter prior to this reporting which would have violated the Fair Credit Reporting Act (FCRA). In light of this, Sequiums actions were compliant with both the *****, ****, and any applicable state statutes.
  
  On July 17, 2025, ******* recalled your account from our office, which subsequently closed your account in our office and a request for tradeline deletion has been submitted to the credit reporting agencies. Please note that Sequium does not control the timing of when the credit bureaus process or reflects the deletion of this information on your credit report.
  
  If you should have any further questions or need additional assistance,please contact ******* directly.
  
  Sequium Asset Solutions, LLC
  KKL

• Initial Complaint

  Date:07/14/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a formal complaint against SEQUIUM ASSET SOLUTION regarding collection account #********, which was reported to the credit bureaus without prior notice or debt validation as required by the Fair Debt Collection Practices Act (FDCPA) and Fair Credit Reporting Act (FCRA). This account has caused serious financial harm, including damage to my credit score, loss of housing opportunities, and denial of essential benefits.I was never notified about this alleged debt, nor given the 30-day period to respond or dispute it, as required under 15 U.S.C. 1692g(a). No written validation was provided outlining the original creditor, amount owed, or my right to dispute (15 U.S.C. 1692g(b)). The debt was reported prematurely, violating federal guidelines, and no itemized accounting or chain of assignment has been provided despite multiple requests.I also requested a signed contract proving I agreed to this debt, proof of SEQUIUMs legal authority to collect, and documentation confirming the debts legitimacy. None of this has been provided, and the account remains on my credit report, inaccurately impacting my financial standing.I am requesting the immediate deletion of this account from all credit bureaus and a full waiver of the debt. If this matter is not resolved promptly, I will escalate the issue to the ************************************ (****), the ***, and my state Attorney General. Please respond in writing with confirmation that this account has been removed.

  Business Response

  Date: 07/16/2025

  Good day,
  
  Thank you for your correspondence submitted through the Better Business Bureau (BBB). We take all consumer complaints seriously and are committed to reviewing them thoroughly and fairly. Please be advised that Sequium Asset Solutions, LLC (Sequium) operates in full compliance with all applicable federal and state regulations. Additionally, Sequium does not own the referenced debt; rather, we are acting as a debt collector on behalf of AT&T Mobility.
  
  On May 17, 2025, AT&T Mobility engaged Sequium for the services of attempting to collect the outstanding balance on the following account: 
  
  Customer Name: ******* *****
  Account Number: ********3869
  Current Balance: $19,439.79
  
  On May 20, 2025, in accordance with the Fair Debt Collection Practices Act (*****), Sequium sent you a Model Validation Notice via email to the email address ********************** advising you of your rights as it relates to this debt.
  
  Please be advised that, prior to your recent complaint, Sequium had not received any request from you for documentation to validate the debt. As such,Sequium has not violated your rights in any way as we have operated in full compliance with all applicable federal and state regulations.
  
  In review of your account, this matter was initially reported to the consumer reporting agencies on or around July 8, 2025. This reporting was done in accordance with Regulation F of the ***** which permits reporting no less than fourteen days after the debt collector has either spoken with you concerning the debt or sent to you the model validation notice via mail or electronically. Our records do not show that the May 20, 2025, Model Validation Notice returned. Additionally, our records do not reflect receipt of any disputes concerning this matter prior to this reporting which would have violated the Fair Credit Reporting Act (FCRA). In light of this, Sequiums actions were compliant with both the *****, ****, and any applicable state statutes.
  
  Upon receiving your complaint, your account was placed in a dispute status. As a result, a request for tradeline deletion has been submitted to the credit reporting agencies on or around July 15, 2025. Please note that Sequium does not control the timing of when the credit bureaus process or reflects the deletion of this information on your credit report.
  
  Enclosed with this response, please see attached documentation related to this debt. Collection attempts by Sequium will cease, providing you with sufficient time to review the documentation provided. In the meantime, if this addresses your concerns, you may visit ****************************** to explore available payment plan options and make a payment using a debit/credit card or checking account. Please use reference number ******** to log in. You may also feel free to email Sequium at ********************************** or reach out to Sequium at ************ for additional assistance.
  
  Sequium Asset Solutions, LLC
  KKL

  Customer Answer

  Date: 07/16/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* *****

• Initial Complaint

  Date:07/13/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to request my collection for $5713 be removed from my credit report and that the collection agency cease to communicate with me regarding this debt. I paid off my monthly rent of $915 for my apartment with The Hedge Apartments for every month that I was a resident before ending my lease early with The Hedge Apartments. My uncollected security deposit covered the early termination fee. There was no damage to the apartment and it was fully emptied of all furniture and other objects at the time of my move-out. It is impossible to me to have been charged with such an absurd debt and that my credit score should be depleted for it. This debt charge is for over 6 months of unpaid rent in that studio apartment and I do not see how it is possible for me to have ever incurred it.

  Business Response

  Date: 07/14/2025

  Good day,
  
  Thank you for your correspondence submitted through the Better Business Bureau (BBB). We take all consumer complaints seriously and are committed to reviewing them thoroughly and fairly. Please be advised that Sequium Asset Solutions, LLC (Sequium) operates in full compliance with all applicable federal and state regulations. Additionally, Sequium does not own the referenced debt; rather, we are acting as a debt collector on behalf of The Hedge Apartments (Hedge 1).
  
  On May 22, 2025, The Hedge Apartments (Hedge 1) engaged Sequium for the services of attempting to collect the outstanding balance on the following account: 
  
  Customer Name: ******* **
  Account Number: ****3309
  Current Balance: $5,713.28
  
  On May 23, 2025, in accordance with the Fair Debt Collection Practices Act (FDCPA), Sequium sent you a Model Validation Notice via email to the email address **************** advising you of your rights as it relates to this debt.
  
  Enclosed with this response, please see attached documentation related to this debt.
  
  Following your complaint and request for all communications to cease-and-desist, please be advised that Sequium has closed your account in our office. As a result, a request for tradeline deletion has been submitted to the credit reporting agencies on or around July 14, 2025, and your account has been returned to The Hedge Apartments (Hedge 1). Please note that Sequium does not control the timing of when the credit bureaus process or reflects the deletion of this information on your credit report. There will be no further contact from Sequium regarding this matter
  
  If you should have any further questions or need additional assistance,please contact The Hedge Apartments (Hedge 1) directly.
  
  Sequium Asset Solutions, LLC
  KKL

  Customer Answer

  Date: 07/14/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* **

• Initial Complaint

  Date:07/13/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with SEQUIUM ASSET SOLUTIONS, LLC, I do not have a contract with SEQUIUM ASSET SOLUTIONS, LLC, they did not provide me with the original contract as i requested

  Business Response

  Date: 07/14/2025

  Good day,
  
  Thank you for your correspondence submitted through the Better Business Bureau (BBB). We take all consumer complaints seriously and are committed to reviewing them thoroughly and fairly. Please be advised that Sequium Asset Solutions, LLC (Sequium) operates in full compliance with all applicable federal and state regulations. Additionally, Sequium does not own the referenced debt; rather, we are acting as a debt collector on behalf of ***************
  
  On December 3, 2024, ************** engaged Sequium for the services of attempting to collect the outstanding balance on the following account: 
  
  Customer Name: ****** ********
  Account Number: ******4010
  Current Balance: $2,771.02
  
  On December 5, 2024, in accordance with the Fair Debt Collection Practices Act (*****), Sequium sent you a Model Validation Notice via email to the email address ************************** advising you of your rights as it relates to this debt.
  
  In review of your account, this matter was initially reported to the consumer reporting agencies on or around March 7, 2025. This reporting was done in accordance with Regulation F of the ***** which permits reporting no less than fourteen days after the debt collector has either spoken with you concerning the debt or sent to you the model validation notice via mail or electronically. Our records do not show that the December 5, 2024, Model Validation Notice returned. Additionally, our records do not reflect receipt of any disputes concerning this matter prior to this reporting which would have violated the Fair Credit Reporting Act (FCRA). In light of this, Sequiums actions were compliant with both the *****, ****, and any applicable state statutes.
  
  Please be advised that, prior to your recent complaint, Sequium had not received any request from you for documentation to validate the debt. As such,Sequium has not violated your rights in any way as we have operated in full compliance with all applicable federal and state regulations.
  
  Your account has been placed in a dispute status. As a result, a request for tradeline deletion has been submitted to the credit reporting agencies, on or around July 14, 2025, and your concern has been escalated to ************** for further review. Please note that Sequium does not control the timing of when the credit bureaus process or reflects the deletion of this information on your credit report. Once we receive additional information from them, unless you request otherwise, we will be in contact to provide you with an update.
  
  Should you require further assistance, feel free to contact Sequium via email at ********************************** or by phone at ************.
  
  Sequium Asset Solutions, LLC
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