Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/28/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Sequium Asset Solutions called me to say I owe $126.25 to Xfinity from an old address. I knew that was wrong so I called Xfinity and they said I have paid in full and owe nothing. I'm attaching the chat. Also I was contacted before by scammers calling themselves Xfinity and saying I owed money. I paid them and then got fraudulent charges on my credit card. I think Sequium is part of that scammer group. I have attached the Xfinity chat that says I owe nothing and they didn't refer me to a collections agency.

  Business Response

  Date: 07/31/2025

  Good day,
  
  Thank you for your correspondence submitted through the Better Business Bureau (BBB). We take all consumer complaints seriously and are committed to reviewing them thoroughly and fairly. Please be advised that Sequium Asset Solutions, LLC (Sequium) operates in full compliance with all applicable federal and state regulations. Additionally, Sequium does not own the referenced debt; rather, we are acting as a debt collector on behalf of ***************
  
  On July 7, 2025, ************** engaged Sequium for the services of attempting to collect the outstanding balance on the following account: 
  
  Customer Name: *** ******
  Account Number: ******3743
  Current Balance: $126.25
  
  On July 8, 2025, in accordance with the Fair Debt Collection Practices Act (FDCPA), Sequium sent you a Model Validation Notice via email to the email address ********************** advising you of your rights as it relates to this debt.
  
  Sequium Asset Solutions is a legitimate and licensed collection agency authorized to operate in the state of Florida under license number **********.
  
  As of the date the account was placed with Sequium, we have not received any notification from ************** indicating that the balance is no longer owed. The documentation you provided shows differently. We are sorry for the confusion the conflicting information may have caused. Upon receipt of your complaint, the account was promptly placed in dispute status, and your concern has been escalated to ************** for further investigation and review. Once we receive additional information from them, unless you request otherwise, we will be in contact to provide you with an update.
  
  Sequium Asset Solutions, LLC
  KKL

  Customer Answer

  Date: 07/31/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ******** and find that this resolution of them double checking with Xfinity is satisfactory to me for the time being. I still want them to confirm for the record that I owe no money after getting in touch with Xfinity.
  
  Sincerely,
  
  *** ******

• Initial Complaint

  Date:07/25/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with direct Tv, I do not have a contract with SEQUIUM ASSET SOLUTI they did not provide me with the original contract as requested

  Business Response

  Date: 07/28/2025

  Good day,
  
  Thank you for your correspondence submitted through the Better Business Bureau (BBB). We take all consumer complaints seriously and are committed to reviewing them thoroughly and fairly. Please be advised that Sequium Asset Solutions, LLC (Sequium) operates in full compliance with all applicable federal and state regulations. Additionally, Sequium does not own the referenced debt; rather, we are acting as a debt collector on behalf of Directv.
  
  On March 25, 2025, Directv engaged Sequium for the services of attempting to collect the outstanding balance on the following account: 
  
  Customer Name: **** ******
  Account Number: *****5610
  Current Balance: $761.76
  
  On March 26, 2025, in accordance with the Fair Debt Collection Practices Act (*****), Sequium sent you a Model Validation Notice via email to the email address *********************** advising you of your rights as it relates to this debt.
  
  In review of your account, this matter was initially reported to the consumer reporting agencies on or around May 13, 2025. This reporting was done in accordance with Regulation F of the ***** which permits reporting no less than fourteen days after the debt collector has either spoken with you concerning the debt or sent to you the model validation notice via mail or electronically. Our records do not show that the March 26, 2025, Model Validation Notice returned. Additionally, our records do not reflect receipt of any disputes concerning this matter prior to this reporting which would have violated the Fair Credit Reporting Act (FCRA). In light of this, Sequiums actions were compliant with both the *****, ****, and any applicable state statutes.
  
  Please be advised that, prior to your recent complaint, Sequium had not received any request from you for documentation to validate the debt. As such, Sequium has not violated your rights in any way as we have operated in full compliance with all applicable federal and state regulations.
  
  Enclosed with this response, please see attached documentation related to this debt.Collection attempts by Sequium will cease, providing you with sufficient time to review the documentation provided. In the meantime, if this addresses your concerns, you may visit ****************************** to explore available payment plan options and make a payment using a debit/credit card or checking account. Please use reference number ******** to log in. You may also feel free to email Sequium at ********************************** or reach out to Sequium at ************ for additional assistance.
  
  Sequium Asset Solutions, LLC
  KKL

• Initial Complaint

  Date:07/23/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My name is ****** ***** ******. I am a victim of identity theft and I did not authorize the following accounts or credit inquiries that appear on my credit report. These accounts are not mine and I am requesting a full investigation and removal. The accounts include ***************************************** SOLUTION opened May 19 2025 with balance 373 dollars CREDIT COLLECTION SERV opened Feb 17 2025 with balance 647 dollars SANTANDER CONSUMER U opened Mar 22 2016 with balance 3673 dollars and ************ opened Jan 19 2023 with balance 990 dollars. The following credit inquiries are also unauthorized and need to be removed ALLY ***** I DELRAY ***** FIFTH THIRD ALLY FINANCI **** OFF LEASE ON TD AUTO FIN AUTO SHOW SA. I am taking steps to dispute and block this fraudulent activity from my credit report. I respectfully request this case be reviewed and that I receive help in resolving this matter

  Business Response

  Date: 07/28/2025

  Good day,
  
  Thank you for your correspondence submitted through the Better Business Bureau (BBB). We take all consumer complaints seriously and are committed to reviewing them thoroughly and fairly. Please be advised that Sequium Asset Solutions, LLC (Sequium) operates in full compliance with all applicable federal and state regulations. Additionally, Sequium does not own the referenced debt; rather, we are acting as a debt collector on behalf of ********
  
  On May 19, 2025, ******* engaged Sequium for the services of attempting to collect the outstanding balance on the following account: 
  
  Customer Name: ****** ******
  Account Number: ************8086
  Current Balance: $373.25
  
  On May 20, 2025, in accordance with the Fair Debt Collection Practices Act (*****), Sequium sent you a Model Validation Notice via email to the email address ******************* advising you of your rights as it relates to this debt.
  
  In review of your account, this matter was initially reported to the consumer reporting agencies on or around July 22, 2025. This reporting was done in accordance with Regulation F of the ***** which permits reporting no less than fourteen days after the debt collector has either spoken with you concerning the debt or sent to you the model validation notice via mail or electronically. Our records do not show that the May 20, 2025, Model Validation Notice returned. Additionally, our records do not reflect receipt of any disputes concerning this matter prior to this reporting which would have violated the Fair Credit Reporting Act (FCRA). In light of this, Sequiums actions were compliant with both the *****, ****, and any applicable state statutes.
  
  The accounts mentioned in your complaint as being fraudulently placed on your credit report, are none Sequium is collecting on as we are attempting to collect on a ******* account.
  
  Enclosed with this response, please see attached documentation related to this debt.Collection attempts by Sequium will cease, providing you with sufficient time to review the documentation provided. In the meantime, if this addresses your concerns, you may visit ****************************** to explore available payment plan options and make a payment using a debit/credit card or checking account. Please use reference number ******** to log in. You may also feel free to email Sequium at ********************************** or reach out to Sequium at ************ for additional assistance.
  
  Sequium Asset Solutions, LLC
  KKL

• Initial Complaint

  Date:07/23/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Do not work with this collection agency. Work direct with the company if you want to resolve your collection. I paid them the settlement amount that they told me ******* was offering then never reported it as resolved or collected. So even after paying them I was still unable to resolve my account. The settlement was not approved by *******. This company is a scam. Trust me and dont waste your time with them.

  Business Response

  Date: 07/25/2025

  Good day,
  
  Thank you for your correspondence submitted through the Better Business Bureau (BBB). We take all consumer complaints seriously and are committed to reviewing them thoroughly and fairly. Please be advised that Sequium Asset Solutions, LLC (Sequium) operates in full compliance with all applicable federal and state regulations. Additionally, Sequium does not own the referenced debt; rather, we are acting as a debt collector on behalf of ********
  
  On September 16, 2024, ******* engaged Sequium for the services of attempting to collect the outstanding balance on the following account: 
  
  Customer Name: ***** *********
  Account Number: ************2940
  Original Balance: $146.88
  Current Balance: $0
  
  On September 17, 2024, in accordance with the Fair Debt Collection Practices Act (*****), Sequium sent you a Model Validation Notice via email to the email address ********************* advising you of your rights as it relates to this debt.
  
  In review of your account, this matter was initially reported to the consumer reporting agencies on or around November 19, 2024. This reporting was done in accordance with Regulation F of the ***** which permits reporting no less than fourteen days after the debt collector has either spoken with you concerning the debt or sent to you the model validation notice via mail or electronically. Our records do not show that the September 17, 2024, Model Validation Notice returned. Additionally, our records do not reflect receipt of any disputes concerning this matter prior to this reporting which would have violated the Fair Credit Reporting Act (FCRA). In light of this, Sequiums actions were compliant with both the *****, ****, and any applicable state statutes.
  
  Our records indicate a payment in the amount of $95.47, was made on June 30, 2025, and on July 9, 2025, ******* adjusted the balance down by $******** a result, a request for a tradeline update to settled in full has been submitted to the credit reporting agencies on or around July 8, 2025. Please note that Sequium does not control the timing of when the credit bureaus processes or reflects the update of this information on your credit report.
  
  The settlement was accepted by *******. There was no attempt to deceive you in any way.
  
  If you should have any further questions or need additional assistance,please contact ******* directly.
  
  Sequium Asset Solutions, LLC
  KKL

• Initial Complaint

  Date:07/22/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company is not where the debt was accumulated from. Debt was accumulated from Comcast.I get frequent phone calls, emails, and text messages about a debt that I do not owe to Sequium Asset Solutions LLC, but to ********I need this cleared off my name and credit report.

  Business Response

  Date: 07/25/2025

  Good day,
  
  Thank you for your correspondence submitted through the Better Business Bureau (BBB). We take all consumer complaints seriously and are committed to reviewing them thoroughly and fairly. Please be advised that Sequium Asset Solutions, LLC (Sequium) operates in full compliance with all applicable federal and state regulations. Additionally, Sequium does not own the referenced debt; rather, we are acting as a debt collector on behalf of ********
  
  On June 11, 2025, ******* engaged Sequium for the services of attempting to collect the outstanding balance on the following account: 
  
  Customer Name: ******* ********
  Account Number: ************2482
  Current Balance: $346.04
  
  On June 10, 2025, in accordance with the Fair Debt Collection Practices Act (FDCPA), Sequium sent you a Model Validation Notice via email to the email address ************************************************ advising you of your rights as it relates to this debt.
  
  Regarding your concerns about your credit report, please note that Sequium has not reported this debt to any of the consumer reporting agencies.
  
  Our records indicate on July 22, 2025, a promise to pay was entered to pay $346.04 on July 28, 2025.
  
  Should you require further assistance, feel free to contact Sequium via email at ********************************** or by phone at ************.
  
  Sequium Asset Solutions, LLC
  KKL

  Customer Answer

  Date: 07/25/2025

   
  Complaint: 23639365
  
  I am rejecting this response because:

  I did not make a promise on a payment. I shared that I was currently unemployed seeking out a job. I said I would make a payment whenever I can.

   

  Sincerely,
  
  ******* ********

  Business Response

  Date: 07/28/2025

  Good day,
  
  Sequium Asset Solutions, LLC acknowledges receipt of your rejection of our response to your
  Better Business Bureau (BBB) complaint.
  
  As previously stated in our original response, Sequium does not own this debt, but instead is a debt collector collecting on behalf of ********
  
  On June 11, 2025, ******* engaged Sequium for the services of attempting to collect the outstanding balance on the following account: 
  
  Customer Name: ******* ********
  Account Number: ************2482
  Current Balance: $346.04
  
  Following the rejection of our complaint response, we conducted a review of the recorded call between you and our agent on July 22, 2025. During this call, you provided an updated address and indicated that you intended to make a payment of $346.04 via credit card through our website when you were ready. At no point in the conversation did you mention being unemployed or actively seeking employment.
  
  We apologize for any confusion and have removed the promise to pay from your account. Please be advised, however, that collection activities may continue as appropriate.
  
  Should you require further assistance, feel free to contact Sequium via email at ********************************** or by phone at ************.
  
  Sequium Asset Solutions, LLC
  KKL

• Initial Complaint

  Date:07/22/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with ******* Rodeo. I do not have a contract with Sequium Asset Solutions, LLC, they did not provide me with the original contract as I requested.

  Business Response

  Date: 07/25/2025

  Good day,
  
  Thank you for your correspondence submitted through the Better Business Bureau (BBB). We take all consumer complaints seriously and are committed to reviewing them thoroughly and fairly. Please be advised that Sequium Asset Solutions, LLC (Sequium) operates in full compliance with all applicable federal and state regulations. Additionally, Sequium does not own the referenced debt; rather, we are acting as a debt collector on behalf of Olympus Rodeo.
  
  On July 20, 2025, Olympus Rodeo engaged Sequium for the services of attempting to collect the outstanding balance on the following account: 
  
  Customer Name: ****** ******
  Account Number: ****4778
  Current Balance: $6,382.01
  
  On July 22, 2025, in accordance with the Fair Debt Collection Practices Act (FDCPA), Sequium sent you a Model Validation Notice via email to the email address ************************* advising you of your rights as it relates to this debt.
  
  Regarding your concerns about your credit report, please note that Sequium has not reported this debt to any of the consumer reporting agencies.
  
  Please be advised that, prior to your recent complaint, Sequium had not received any request from you for documentation to validate the debt. As such, Sequium has not violated your rights in any way as we have operated in full compliance with all applicable federal and state regulations.
  
  Enclosed with this response, please see attached documentation related to this debt.Collection attempts by Sequium will cease, providing you with sufficient time to review the documentation provided. In the meantime, if this addresses your concerns, you may visit ****************************** to explore available payment plan options and make a payment using a debit/credit card or checking account. Please use reference number ******** to log in. You may also feel free to email Sequium at ********************************** or reach out to Sequium at ************ for additional assistance.
  
  Sequium Asset Solutions, LLC
  KKL

  Customer Answer

  Date: 07/25/2025

   
  Complaint: 23638568
  
  I am rejecting this response because:
  

  Attached is a lease with myself and another ****** ****** ****** which was no longer the lease agreement I had with ******* as Mr. ****** was removed from this lease. ******* allowed me to stay on this lease after Mr. ****** moved out never informing me that I was not applicable financially to meet requirements of a primary lease signer. In the event that I was not applicable to meet requirements as a primary leaser signer ******* legally could not allow me to sign another lease after Mr. ****** decided to remove himself. Not only was I not applicable but ******* didnt inform me until weeks later that another person who signed a lease ********* ****** had never formally signed the agreement. In this case ******* said that I was not able financially to be on this lease on my own which required me to move out. This decision was made by the policy of the complex not by my choice. If I was unable to be on a lease and was asked to move out Im not liable to pay a debt fee to them when I wasnt legally allowed to stay on a lease. If in the event I was willingly choosing to move out before my lease was over then I would understand responsibility of these charges. That unfortunely was not the case and is a reflection on Olympus. I will not be responsible for paying a late move out notice with this company when I legally was not allowed to stay in this apartment on my own and was asked by them to move out. Again this is not the most recent lease agreement so as stated before Im not liable for this debt that states the lease you have sent me is a prior lease that is not up to date on people that were on the lease, dates of the lease ended, nor monthly rent price that was due. I also want to specify I never formally signed any paperwork emailed to me by ******* stating I was responsible for terminating my own lease as that was not the agreement. I was asked to move out by the complex due to not being able to be on the lease alone. 
  Sincerely,
  
  ****** ******

  Business Response

  Date: 07/28/2025

  Good day,
  
  Sequium Asset Solutions, LLC acknowledges receipt of your rejection of our response to your Better Business Bureau (BBB) complaint.
  
  As previously stated in our original response, Sequium does not own this debt, but instead is a debt collector collecting on behalf of ********
  
  On June 11, 2025, ******* engaged Sequium for the services of attempting to collect the outstanding balance on the following account: 
  
  Customer Name: ******* ********
  Account Number: ************2482
  Current Balance: $346.04
  
  Following the rejection of our complaint response, we conducted a review of the recorded call between you and our agent on July 22, 2025. During this call, you provided an updated address and indicated that you intended to make a payment of $346.04 via credit card through our website when you were ready. At no point in the conversation did you mention being unemployed or actively seeking employment.
  
  We apologize for any confusion and have removed the promise to pay from your account. Please be advised, however, that collection activities may continue as appropriate.
  
  Should you require further assistance, feel free to contact Sequium via email at ********************************** or by phone at ************.
  
  Sequium Asset Solutions, LLC
  KKL

  Customer Answer

  Date: 07/28/2025

   
  Complaint: 23638568
  
  I am rejecting this response because:

  This company clearly has no professional approach to who and what they are speaking about. I do not know a ******* ******** and whatever youre sending me has nothing to do with my complaint against you. 
  Sincerely,
  
  ****** ******

  Business Response

  Date: 08/01/2025

  Good day,
  
  Sequium Asset Solutions, LLC acknowledges receipt of your rejection of our response to your Better Business Bureau (BBB) complaint.
  
  As previously stated in our original response, Sequium does not own this debt, but instead is a debt collector collecting on behalf of Olympus Rodeo.
  
  On July 20, 2025, Olympus Rodeo engaged Sequium for the services of attempting to collect the outstanding balance on the following account: 
  
  Customer Name: ****** ******
  Account Number: ****4778
  Current Balance: $6,382.01
  
  Upon receiving your rejection to our complaint response, your account was placed in a dispute status and escalated to Olympus Rodeo for further review. Once we receive additional information from them, unless you request otherwise, we will be in contact to provide you with an update.
  
  As previously stated, Sequium has not reported this debt to any of the consumer reporting agencies.
  
  Should you require further assistance, feel free to contact Sequium via email at ********************************** or by phone at ************.
  
  Sequium Asset Solutions, LLC
  KKL

  Customer Answer

  Date: 08/01/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I want to continue to inform ******* of dispute and appreciate that the account was placed in a dispute status and escalated to Olympus Rodeo for further review.

  
  Sincerely,
  
  ****** ******

• Initial Complaint

  Date:07/20/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with Fair hills , I do not have a contract with SEQUIUM ASSET SOLUTIONS, they did not provide me with the original contract as I requested

  Business Response

  Date: 07/23/2025

  Good day,
  
  Thank you for your correspondence submitted through the Better Business Bureau (BBB). We take all consumer complaints seriously and are committed to reviewing them thoroughly and fairly. Please be advised that Sequium Asset Solutions, LLC (Sequium) operates in full compliance with all applicable federal and state regulations. Additionally, Sequium does not own the referenced debt; rather, we are acting as a debt collector on behalf of Fair Hills.
  
  On May 3, **************** engaged Sequium for the services of attempting to collect the outstanding balance on the following account: 
  
  Customer Name: ****** ********
  Account Number: ****6893
  Current Balance: $1,461.27
  
  On May 6, 2025, in accordance with the Fair Debt Collection Practices Act (*****), Sequium sent you a Model Validation Notice via email to the email address **************************** advising you of your rights as it relates to this debt.
  
  In review of your account, this matter was initially reported to the consumer reporting agencies on or around June 24, 2025. This reporting was done in accordance with Regulation F of the ***** which permits reporting no less than fourteen days after the debt collector has either spoken with you concerning the debt or sent to you the model validation notice via mail or electronically. Our records do not show that the May 6, 2025, Model Validation Notice returned. Additionally, our records do not reflect receipt of any disputes concerning this matter prior to this reporting which would have violated the Fair Credit Reporting Act (FCRA). In light of this, Sequiums actions were compliant with both the *****, ****, and any applicable state statutes.
  
  Please be advised that, prior to your recent complaint, Sequium had not received any request from you for documentation to validate the debt. As such,Sequium has not violated your rights in any way as we have operated in full compliance with all applicable federal and state regulations.
  
  On July 20, 2025, Sequium received a credit bureau dispute submitted on your behalf. As a result, a request for a tradeline update to dispute has been submitted to the credit reporting agencies on or around July 22, 2025. Please note that Sequium does not control the timing of when the credit bureaus processes or reflects the update of this information on your credit report.
  
  Enclosed with this response, please see attached documentation related to this debt. Collection attempts by Sequium will cease, providing you with sufficient time to review the documentation provided. In the meantime, if this addresses your concerns, you may visit ****************************** to explore available payment plan options and make a payment using a debit/credit card or checking account. Please use reference number ******** to log in. You may also feel free to email Sequium at ********************************** or reach out to Sequium at ************ for additional assistance.
  
  Sequium Asset Solutions, LLC
  KKL

• Initial Complaint

  Date:07/19/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with *************** I do not have a contract with SEQUIUM ASSET SOLUTIONS, LLC, they did not provide with the original contract as I requested.

  Business Response

  Date: 07/23/2025

  Good day,
  
  Thank you for your correspondence submitted through the Better Business Bureau (BBB). We take all consumer complaints seriously and are committed to reviewing them thoroughly and fairly. Please be advised that Sequium Asset Solutions, LLC (Sequium) operates in full compliance with all applicable federal and state regulations. Additionally, Sequium does not own the referenced debt; rather, we are acting as a debt collector on behalf of ***************
  
  On January 13, 2025, ************** engaged Sequium for the services of attempting to collect the outstanding balance on the following account: 
  
  Customer Name: ***** ********
  Account Number: ******0606
  Current Balance: $1,717.53
  
  On January 14, 2025, in accordance with the Fair Debt Collection Practices Act (*****), Sequium sent you a Model Validation Notice via email to the email address ********************* advising you of your rights as it relates to this debt.
  
  In review of your account, this matter was initially reported to the consumer reporting agencies on or around March 17, 2025. This reporting was done in accordance with Regulation F of the ***** which permits reporting no less than fourteen days after the debt collector has either spoken with you concerning the debt or sent to you the model validation notice via mail or electronically. Our records do not show that the January 14, 2025, Model Validation Notice returned. Additionally, our records do not reflect receipt of any disputes concerning this matter prior to this reporting which would have violated the Fair Credit Reporting Act (FCRA). In light of this, Sequiums actions were compliant with both the *****, ****, and any applicable state statutes.
  
  Upon receiving your complaint, your account was placed in a dispute status. As a result, a request for tradeline deletion has been submitted to the credit reporting agencies on or around July 22, 2025. Please note that Sequium does not control the timing of when the credit bureaus process or reflects the deletion of this information on your credit report.
  
  Please be advised that, prior to your recent complaint, Sequium had not received any request from you for documentation to validate the debt. As such,Sequium has not violated your rights in any way as we have operated in full compliance with all applicable federal and state regulations.
  
  Should you require further assistance, feel free to contact Sequium via email at ********************************** or by phone at ************.
  
  Sequium Asset Solutions, LLC
  KKL

• Initial Complaint

  Date:07/17/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Reference ******** Amount- $15,895.65 Sequium Asset Solutions continues to violate my rights under the Fair Credit Reporting Act (FCRA) and Fair Debt Collection Practices Act (FDCPA). I have no contractual relationship with this company and have not authorized them to access, report, or manage any of my personal or financial information.I have made multiple requests for debt validation under 15 U.S.C. 1692g of the ****** but Sequium has failed to comply. Despite this, they continue to report an unverified and inaccurate debt to various consumer and business credit reporting agencies, which violates 15 U.S.C. 1681i and 1681s-2 of the *****This ongoing reporting is unlawful and harmful, and I am demanding that all reporting be immediately deleted. Additionally, all collection activity must cease, including communication by phone, mail, or any other means. This includes reporting to credit bureaus, government agencies, ****************, or any other third party.If Sequium does not comply, I will seek damages for willful violations of federal law and file complaints with the ****, ***, and other consumer protection agencies.

  Business Response

  Date: 07/21/2025

  Good day,
  
  Thank you for your correspondence submitted through the Better Business Bureau (BBB). We take all consumer complaints seriously and are committed to reviewing them thoroughly and fairly. Please be advised that Sequium Asset Solutions, LLC (Sequium) operates in full compliance with all applicable federal and state regulations. Additionally, Sequium does not own the referenced debt; rather, we are acting as a debt collector on behalf of *****************
  
  On July 3, 2025, ******* Wireless engaged Sequium for the services of attempting to collect the outstanding balance on the following account: 
  
  Customer Name: Jays Shoes
  Account Number: ***************
  Current Balance: $15,895.65
  
  On July 8, 2025, in accordance with the Fair Debt Collection Practices Act (FDCPA), Sequium sent you a Model Validation Notice via mail to the mailing address ************************************************************************** advising you of your rights as it relates to this debt.
  
  On July 17, 2025, we received an email indicating that you have made multiple requests for validation of debt. However, our records show that the email received on that date was the first and only request for debt validation submitted to Sequium prior to your most recent complaint. As such, Sequium has not violated your rights in any way as we have operated in full compliance with all applicable federal and state regulations.
  
  Enclosed with this response, please see attached documentation related to this debt. Collection attempts by Sequium will cease, providing you with sufficient time to review the documentation provided. In the meantime, if this addresses your concerns, you may visit ****************************** to explore available payment plan options and make a payment using a debit/credit card or checking account. Please use reference number ******** to log in. You may also feel free to email Sequium at ********************************** or reach out to Sequium at ************ for additional assistance.
  
  Concerning the reporting of this debt to the consumer reporting agencies, Sequium Asset Solutions, LLC does not report to any of the consumer reporting agencies on behalf of ****************. Please contact *******s recovery department at ************** if you have any questions regarding their credit reporting practices.
  
  Sequium Asset Solutions, LLC
  KKL

  Customer Answer

  Date: 07/22/2025

   
  Complaint: 23612892
  
  I am rejecting this response because:
  
  Sincerely,
  
  Jays Shoes

  Business Response

  Date: 07/25/2025

  Good day,
  
  Sequium Asset Solutions, LLC acknowledges receipt of your rejection of our response to your Better Business Bureau (BBB) complaint. There was no reason given for rejecting our response.
  
  Customer Name: Jays Shoes
  Account Number: ***************
  Current Balance: $15,895.65
  
  Enclosed with this response, please see attached documentation related to this debt.Collection attempts by Sequium will cease, providing you with sufficient time to review the documentation provided. In the meantime, if this addresses your concerns, you may visit ****************************** to explore available payment plan options and make a payment using a debit/credit card or checking account. Please use reference number ******** to log in. You may also feel free to email Sequium at ********************************** or reach out to Sequium at ************ for additional assistance.
  
  Concerning the reporting of this debt to the consumer reporting agencies, Sequium Asset Solutions, LLC does not report to any of the consumer reporting agencies on behalf of ****************. Please contact Verizons recovery department at ************** if you have any questions regarding their credit reporting practices.
  
  Sequium Asset Solutions, LLC
  KKL

• Initial Complaint

  Date:07/17/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Im not liable for this debt with charter communications. I do not have a contract with sequium Asset Solutions. They did not provide me with the original contract a I requested

  Business Response

  Date: 07/21/2025

  Good day,
  
  Thank you for your correspondence submitted through the Better Business Bureau (BBB). We take all consumer complaints seriously and are committed to reviewing them thoroughly and fairly. Please be advised that Sequium Asset Solutions, LLC (Sequium) operates in full compliance with all applicable federal and state regulations. Additionally, Sequium does not own the referenced debt; rather, we are acting as a debt collector on behalf of ***********************
  
  On December 2, 2024, ********************** engaged Sequium for the services of attempting to collect the outstanding balance on the following account: 
  
  Customer Name: ******** Kouecheu
  Account Number: ************5166
  Current Balance: $201.10
  
  On December 3, 2024, in accordance with the Fair Debt Collection Practices Act (*****), Sequium sent you a Model Validation Notice via email to the email address ********************** advising you of your rights as it relates to this debt.
  
  In review of your account, this matter was initially reported to the consumer reporting agencies on or around February 4, 2025. This reporting was done in accordance with Regulation F of the ***** which permits reporting no less than fourteen days after the debt collector has either spoken with you concerning the debt or sent to you the model validation notice via mail or electronically. Our records do not show that the December 3, 2024, Model Validation Notice returned. Additionally, our records do not reflect receipt of any disputes concerning this matter prior to this reporting which would have violated the Fair Credit Reporting Act (FCRA). In light of this, Sequiums actions were compliant with both the *****, ****, and any applicable state statutes.
  
  Please be advised that, prior to your recent complaint, Sequium had not received any request from you for documentation to validate the debt. As such,Sequium has not violated your rights in any way as we have operated in full compliance with all applicable federal and state regulations.
  
  Upon receiving your complaint, your account was placed in a dispute status. As a result, a request for tradeline deletion has been submitted to the credit reporting agencies, and your concern has been escalated to ********************** for further review. Please note that Sequium does not control the timing of when the credit bureaus process or reflects the deletion of this information on your credit report. Once we receive additional information from them, unless you request otherwise, we will be in contact to provide you with an update.
  
  You may also feel free to email Sequium at ********************************** or reach out to Sequium at ************ for additional assistance.
  
  Sequium Asset Solutions, LLC
  KKL