ComplaintsforSequium Asset Solutions, LLC

Collections Agencies

Current Alerts For This Business

Pattern of Complaint:

According to information in BBB files Sequium Asset Solutions, LLC has a pattern of complaint alleging Billing or Collection Issues.

Specifically, consumers are stating Sequium Asset Solutions, LLC contacts them about accounts in their name that they have no knowledge of. Other consumers stated fraudulent information has been reported on their credit report. While numerous consumers complained of incorrect charges being billed and poor customer service.

On May 12, 2023, BBB sent correspondence to Sequium Asset Solutions, LLC to request their voluntary cooperation in eliminating the pattern of complaint.

On May 26, 2023, Sequium Asset Solutions responded with the following:

"Thank you for bringing the pattern of complaint regarding billing or collection issues involving Sequium Asset Solutions, LLC (“Sequium”) to our attention. We appreciate your efforts in assisting us to address these concerns and ultimately improve customer satisfaction.

Sequium is a debt collector subject to the Fair Debt Collection Practices Act (“FDCPA”), Fair Credit Reporting Act (“FCRA”), along with statutory laws which regulate the practice of debt collection. It is Sequium’s practice to ensure that the debt placed in their office for collection efforts is accurate and owing by those subject to their compliant collection efforts.

After conducting a thorough review of our BBB consumer complaints over the past 12 months, we have identified approximately 200 complaints out of our 1,781,397 active accounts. This represents less than 1% of our total active inventory. Upon closer examination, we have found that the majority of these complaints are related to consumers discovering the collection reported on their credit reports. It is important to note that clients for whom we do not report to credit bureaus experience minimal to no complaints.

Within the collections industry, it is not uncommon to encounter similar disputes and complaints as those you have identified from consumers. As required by the FDCPA, upon notice of a dispute of any kind, Sequium ceases all collection efforts and properly updates the consumer’s credit report to reflect the dispute. In addition, Sequium diligently provides the consumer with validation of their debt via copies of their statements, contracts, judgment copies and any other relevant information which supports both the existence of the debt and that the debt was incurred by the consumer.

It is not Sequium’s practice to knowingly attempt to collect upon any debt which may have been fraudulently incurred. In these cases, upon notice, Sequium ceases all collection activity, properly updates the credit reporting tradeline, and escalates such disputes to their client. Where required, Sequium may also provide the consumer with a fraud packet for completion which includes questions which may assist the client to investigate the matter.

Sequium takes these matters seriously and will continue to address these matters timely and with great care and diligence. We appreciate the opportunity to address these concerns and pledge our commitment to resolving the pattern of complaint. Sequium remains dedicated to improving our practices and maintaining customer satisfaction. Should you require any additional information or updates on our progress, please do not hesitate to reach out.

Thank you for your cooperation and support."

This aspect of the Business Profile will be udpated once additional information becomes available.

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Initial Complaint
09/02/2024
Complaint Type:
Order Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I am not liable for this debt with Axis Apartments. I do not have a contract with Sequium asset solutions, they did not provide me with the original contract as i requested.
Business response
09/09/2024
Dear Ghassimu *******,
Sequium Asset Solutions LLC is in receipt of your dispute and complaint. Sequium is a debt collector. On January 31, 2023, Axis Apartments placed your account ending 1838 with a balance of $433.90 with Sequium for collection efforts. On January 2, 2023, in accordance with the Fair Debt Collection Practices Act (FDCPA), Sequium mailed to you the model validation letter advising of your rights as it relates to this debt.
Please be advised that Sequium does not own this debt, but instead is a debt collector collecting on behalf of Axis Apartments. Your account was placed with our office to collect a debt due to them.
In response to your complaint, your account was placed in a dispute status and supporting documentation validating the debt has been requested from Axis Apartments. For your convenience, I have attached the documents for you here. In addition to this, collection attempts by Sequium will cease,providing you sufficient time to review the provided documentation.
Concerning the reporting of this debt to the consumer reporting agencies, Sequium has submitted a deletion request of the tradeline from your credit file and attached to this response is confirmation that the account has been removed.
Thank you,
*******************
Compliance Specialist.
Initial Complaint
08/31/2024
Complaint Type:
Billing Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
My name is *************************** I need to dispute this I didnt open this account this account was open in my name fraudulent without my permission so please closed this account out and waive the balance to $0.00 etc.Reference ******** And account number ***************
Business response
09/06/2024
Dear ***************************,
Sequium Asset Solutions LLC is in receipt of your complaint concerning your ******* account ending 0001. We are sorry to hear that this matter may have been a result of fraud, and we take these matters seriously. As such, an investigation will be conducted, and this matter will be escalated to ******* for review.
For ******* to address your fraud claim please submit your fraud claim online at *****************************. You will need a police report or completed theft affidavit to provide with your claim. To speak with a member of *******, please call their fraud line at ************ (option 3; then option 1).
Please note that Sequium does not report to any of the consumer reporting agencies on behalf of ******* Wireless. Please contact *******s Recovery Department at ************** if you have questions regarding their credit reporting practices.
There will be no further communication from our office regarding this account.
Thank you,
*******************
Compliance Specialist.
Customer response
09/06/2024

Complaint: 22224801

I am rejecting this response because: So the account won't be sent to the all 3 credit bureaus and what happen if I can't get some of the documents and I don't have a picture id and who do I contact about this account now?

Sincerely,

***************************
Business response
09/12/2024
Dear ***************************,
Sequium Asset Solutions LLC is in receipt of your rejection to our response. We are sorry you feel that the information provided to you previously is insufficient to resolve your concerns.
Please be advised that as of September 2, 2024, your account was closed in our office as fraud and escalated to ******** Please contact ******* fraud department at ************ to address your fraud claim and ************** to speak to someone in the recovery department for questions regarding their credit reporting practices.
There will be no further communication from our office regarding this account.
Thank you,
*******************
Compliance Specialist.
Customer response
09/12/2024

Complaint: 22224801

I am rejecting this response because: So it wont be reported on my credit?

Sincerely,

***************************
Business response
09/17/2024
Dear ***************************,
Sequium Asset Solutions LLC is in receipt of your rejection to our response. We are sorry you feel that the information provided to you previously is insufficient to resolve your concerns.
Please note, your account has been closed as fraud and escalated to ******* Wireless. For ******* to address your fraud claim please submit your claim online at *****************************. You will need a police report or completed theft affidavit to provide with your claim. To speak with a member of *******, please call their fraud line at ************ (option 3; then option 1).
Sequium Asset Solutions, LLC also does not report to any of the consumer reporting agencies on behalf of ******* Wireless. Please contact *******s recovery department at ************** if you have any questions regarding their credit reporting practices.
There will be no further communication from our office regarding this account.
Thank you,
*******************
Compliance Specialist
Customer response
09/17/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***************************
Initial Complaint
08/31/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Information on my credit report does not belong to me and I would like for it to be removed.
Business response
09/06/2024
Dear ***************************,
Sequium Asset Solutions has received your identity theft claim regarding account number ending 8603. For DIRECTV to address your identity theft claim please complete the *** Theft of Identity webform located on *** Identity Theft Claims website. DIRECTV *************** | ***.
DIRECTV requires 3 documents to validate a claim of identity theft: the affidavit,valid US government issued ID and a police report. The affidavit is available to download (English and Spanish) via DIRECTV *************** | *** website.
DIRECTV (Online) : DIRECTV *************** | ***
Once you have completed your DIRECTV Identity Theft Affidavit and have a copy of both your *************** issued ID and your police report, please complete the claims process, and upload the required documents to the DIRETV website. Once all required documentation has been received, DIRECTV will notify you in writing within 30 business days of the outcome of the investigation.
Concerning the reporting of this debt to the consumer reporting agencies, Sequium has submitted a deletion request of the tradeline from your credit file and attached to this response is confirmation that the account has been removed.
Thank you,
*******************
Compliance Specialist.
Initial Complaint
08/30/2024
Complaint Type:
Service or Repair Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I do not have a contract with Sequium Asset Solutions. Upon contact regarding the alleged debt, I requested a validation via certified mail in December 2023 to which they responded that I do not have an account with them. Any further attempts at commutation via certified mail was not responded to. As the debt has not been validated within 30 days as required by the ****** I would like the account removed from my credit report and all further communications to be ceased.
Business response
09/05/2024
Dear ***********************,
Sequium Asset Solutions LLC is in receipt of your dispute and complaint. Sequium is a debt collector. on December 9, 2023, ****** ***** Canyon placed your account ending 7189 with Sequium for collection efforts with a balance of $9,688.80. On December 11, 2023, in accordance with the Fair Debt Collection Practices Act (FDCPA), Sequium e-mailed to you the model validation letter advising of your rights as it relates to this debt to the email address **********************.
Please be advised that Sequium does not own this debt, but instead is a debt collector collecting on behalf of ****** ***** Canyon. Your account was placed with our office to collect a debt due to them.
After thorough review of your complaint, your account has been placed in a dispute status and additional documentation has been requested from ******************************. For your convenience, I have attached the documents for you here. In addition to this, collection attempts by Sequium will cease,providing you sufficient time to review the provided documentation.
If this resolves your concerns, you may visit www.sequium.com to view available payment plan options and to make a payment using your debit/credit card or checking account. Please use ******** as your reference number to log in. You may also feel free to reach out to Sequium at ************ if you need any further assistance.
Concerning the reporting of this debt to the consumer reporting agencies, Sequium has submitted a deletion request of the tradeline from your credit file. Please see the attached confirmation that the account has been removed from the three major credit reporting agencies.
Thank you,
*******************
Compliance Specialist.

Customer response
09/05/2024

Complaint: 22220591

I am rejecting this response because: Sequium Asset Solutions had received a debt validation request in December and January that they did not respond to within 30 days and then proceeded to report to credit agencies in violation of the ****** Their provided documents in response to my complaint are not validation of the alleged debt.

Sincerely,

***********************
Business response
09/13/2024
Dear ***********************,
Sequium Asset Solutions LLC is in receipt of your rejection to our response. We are sorry you feel that the documentation provided to you previously is insufficient to resolve your concerns.
As we consider this dispute duplicative and we have already provided validation to you, this matter will be escalated to ******************************. Your account has been placed into a cease and desist status.
There will be no further communication from our office regarding the account.
Thank you,
*******************
Compliance Specialist

Customer response
09/13/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***********************
Initial Complaint
08/30/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
On April 8 2024 Sequium Asset Solutions put me into collections for $1199. I waited for some kind of written communication about this debt and I have never received anything. I have called the company, no one ever answers the phone or calls back. I have no idea what this debt is for, I have no idea if it is legitimate and I do not know where it came from. It is negatively impacting my credit score and due to no communication about the debt in 5 months, the legitimacy of the debt or any way to pay said debt, I would like deleted immediately from my credit report. I have seen several similar complaints about this company and I am requesting full resolution at this time.
Business response
09/05/2024
Dear *************************,
Sequium Asset Solutions LLC is in receipt of your dispute and complaint. Sequium is a debt collector. on April 8, 2024, AT&T Mobility placed your account ending 5345 with Sequium for collection efforts with a balance of $1.199.99. On April 10, 2024, in accordance with the Fair Debt Collection Practices Act (FDCPA), Sequium e-mailed to you the model validation letter advising of your rights as it relates to this debt to the email address *********************** Attached to this response is a copy of the model validation letter.
Please be advised that Sequium does not own this debt, but instead is a debt collector collecting on behalf of AT&T Mobility. Your account was placed with our office to collect a debt due to them.
After thorough review of your complaint, your account has been placed in a dispute status and additional documentation has been requested from AT&T Mobility. For your convenience, I have attached the document for you here. In addition to this, collection attempts by Sequium will cease,providing you sufficient time to review the provided documentation.
Concerning the reporting of this debt to the consumer reporting agencies, Sequium has submitted a deletion request of the tradeline from your credit file. Please see the attached confirmation that the account has been removed from the three major credit reporting agencies.
Thank you,
*******************
Compliance Specialist.
Initial Complaint
08/29/2024
Complaint Type:
Customer Service Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I am not liable for this debt with ******* Wireless, I do not have a contract with Sequium Asset Solutions LLC, They did not provide me with the original contract as requested.
Business response
09/05/2024
Dear *************************,
Sequium Asset Solutions LLC is in receipt of your dispute and complaint. Sequium is a debt collector. on July 18, 2024, ******* Wireless placed your account ending 0001 with Sequium for collection efforts with a balance of $724.03. On July 19, 2024, in accordance with the Fair Debt Collection Practices Act (FDCPA), Sequium e-mailed to you the model validation letter advising of your rights as it relates to this debt to the email address ************************.
Please be advised that Sequium does not own this debt, but instead is a debt collector collecting on behalf of ******* Wireless. Your account was placed with our office to collect a debt due to them.
After thorough review of your complaint, your account has been placed in a dispute status as additional documentation has been requested from ******* Wireless; such documentation will be e-mailed to the address on file. As we await a response from the client, collection activity by Sequium will continue to be paused on this account.
Concerning the reporting of this debt to the consumer reporting agencies, please note that Sequium Asset Solutions, LLC does not report to any of the consumer reporting agencies on behalf of ******* Wireless.Please contact *******s recovery department at ************** if you have any questions regarding their credit reporting practices.
Thank you,
*******************
Compliance Specialist.
Initial Complaint
08/28/2024
Complaint Type:
Order Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I am not liable for this debt with ATT Uverse , I do not have a contract with the SEQUIUM ASSET SOLUTIONS , They did not not provide me with the original contract as I requested.
Business response
09/02/2024
Dear *********************,
Sequium Asset Solutions LLC is in receipt of your dispute and complaint. Sequium is a debt collector. On July 8, 2024,AT&T U-Verse placed your account ending 9389 with Sequium for collection efforts with a balance of $359.25. On July 9, 2024, in accordance with the Fair Debt Collection Practices Act (FDCPA), Sequium e-mailed to you the model validation letter advising of your rights as it relates to this debt to the email address **************************.
Please be advised that Sequium does not own this debt; we are collecting it on behalf of AT&T U-Verse. Your account was assigned to our office to collect the debt owed to them.
After thorough review of your complaint, your account has been placed in a dispute status as additional documentation has been requested from AT&T U-Verse. For your convenience, I have attached the documents for you here. In addition to this, collection attempts by Sequium will cease, providing you sufficient time to review the provided documentation.
If this resolves your concerns, you may visit www.sequium.com to view available payment plan options and to make a payment using your debit/credit card or checking account. Please use ******** as your reference number to log in. You may also feel free to reach out to Sequium at ************ if you need any further assistance.
Concerning the reporting of this debt to the consumer reporting agencies, Sequium has submitted a deletion request of the tradeline from your credit file and attached to this response is confirmation that the account has been removed.
Thank you,
*******************
Compliance Specialist.
Initial Complaint
08/28/2024
Complaint Type:
Customer Service Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I am not liable for this debt with Sequium Asset Solutions. I do not have a contract with Sequium Asset Solutions, LLC. They also did not provide me with the original contract as I requested.
Business response
09/02/2024
Dear *********************,
Sequium Asset Solutions LLC is in receipt of your dispute and complaint. Sequium is a debt collector. On April *******, Sunstone Palms placed your account ending 7193 with Sequium for collection efforts with a balance of $2,418.23. On April 29, 2024, in accordance with the Fair Debt Collection Practices Act (FDCPA), Sequium e-mailed to you the model validation letter advising of your rights as it relates to this debt to the email address *****************************.
Please be advised that Sequium does not own this debt; we are collecting it on behalf of Sunstone Palms. Your account was assigned to our office to collect the debt owed to them.
After thorough review of your complaint, your account has been placed in a dispute status as additional documentation has been requested from Sunstone Palms. For your convenience, I have attached the documents for you here. In addition to this, collection attempts by Sequium will cease, providing you sufficient time to review the provided documentation.
If this resolves your concerns, you may visit www.sequium.com to view available payment plan options and to make a payment using your debit/credit card or checking account. Please use ******** as your reference number to log in. You may also feel free to reach out to Sequium at ************ if you need any further assistance.
Concerning the reporting of this debt to the consumer reporting agencies, Sequium has submitted a deletion request of the tradeline from your credit file and attached to this response is confirmation that the account has been removed.
Thank you,
*******************
Compliance Specialist.
Initial Complaint
08/27/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Started receiving harassing calls from Sequium regarding a "debt" from **************** I reached out to ******* and they checked all of my accounts and confirmed that there was no debt and that I should ignore the emails.
Business response
09/02/2024
Dear *********************,
Sequium Asset Solutions LLC is in receipt of your complaint.Please be advised that as of September 2, 2024, your account has been closed in our office. Please direct all communication to ******* for further assistance.
Concerning the reporting of this debt to the consumer reporting agencies, Sequium did not report this account to any of the consumer credit reporting agencies.
There will be no further communication from our office regarding this account.
Thank you,
*******************
Compliance Specialist.
Initial Complaint
08/27/2024
Complaint Type:
Order Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Im not liable for this debt with sequium asset solutions. I do not have a contract with sequium assets solutions, Llc. They did not provide me with original contract as I requested.
Business response
09/02/2024
Dear ***********************,
Sequium Asset Solutions LLC is in receipt of your dispute and complaint. Sequium is a debt collector. On January *******, ************** placed your account ending 3081 with Sequium for collection efforts with a balance of $159.37. On January 29, 2024, in accordance with the Fair Debt Collection Practices Act (FDCPA), Sequium mailed to you the model validation letter advising of your rights as it relates to this debt.
Please be advised that Sequium does not own this debt; we are collecting it on behalf of **************. Your account was assigned to our office to collect the debt owed to them.
After thorough review of your complaint, your account has been placed in a dispute status as additional documentation has been requested from **************; such documentation will be e-mailed to the address on file. As we await a response from the client, collection activity by Sequium will continue to be paused on this account.
Concerning the reporting of this debt to the consumer reporting agencies, Sequium has submitted a deletion request of the tradeline from your credit file and attached to this response is confirmation that the account has been removed.
Thank you,
*******************
Compliance Specialist.

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