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Business Profile

Collections Agencies

Sequium Asset Solutions, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Collections Agencies.

This business has 1 alert

Complaints

Customer Complaints Summary

  • 1,080 total complaints in the last 3 years.
  • 350 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/02/2025

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On September 1st 2025. They attempted to collect a debt via email for an incorrect amount. Upon visiting the website, I found a lack of clear communication and no way to track important information such as mailing addresses for contact. The customer service number provided did not offer the option to speak with a representative or even be placed on hold.They also displayed an incorrect debt amount, showing $172.96, whereas ******* confirmed the balance was only $146

    Business Response

    Date: 09/05/2025

    Good day,

    Thank you for your correspondence submitted through the Better Business Bureau (BBB). We take all consumer complaints seriously and are committed to reviewing them thoroughly and fairly. Please be advised that Sequium Asset Solutions, LLC (Sequium) operates in full compliance with all applicable federal and state regulations. Additionally, Sequium does not own the referenced debt; rather, we are acting as a debt collector on behalf of *****************

    On August 7, 2025, ******* Wireless engaged Sequium for the services of attempting to collect the outstanding balance on the following account: 

    Customer Name: ******* ******
    Account Number: ***************
    Original Balance: $146.58
    Collection Cost: $26.38
    Current Balance: $172.96

    On August 8, 2025, in accordance with the Fair Debt Collection Practices Act (FDCPA), Sequium sent you a Model Validation Notice via email to the email address *********************** advising you of your rights as it relates to this debt.

    Please note that ******* Wireless includes a collection fee at the time the account is placed with our agency. A breakdown of the debt, including this charge, was provided in the Model Validation Letter sent to you.

    Thank you for bringing your experience with our Website to our attention. We apologize for any inconvenience caused by the difficulty in finding our contact details. We understand how important it is to be able to get in touch easily. While our website may not currently display a phone number or physical address, we are actively reviewing ways to improve accessibility and transparency for our customers. Our physical mailing address is ***************************************************** and below you will find our website,email address and telephone number.

    Enclosed with this response, please see attached documentation related to this debt. Collection attempts by Sequium will cease, providing you with sufficient time to review the documentation provided. In the meantime, if this addresses your concerns, you may visit ****************************** to explore available payment plan options and make a payment using a debit/credit card or checking account. Please use reference number ******** to log in. You may also feel free to email Sequium at ********************************** or reach out to Sequium at ************ for additional assistance.

    Concerning the reporting of this debt to the consumer reporting agencies, Sequium Asset Solutions, LLC does not report to any of the consumer reporting agencies on behalf of ****************. Please contact *******s recovery department at ************** if you have any questions regarding their credit reporting practices.

    Sequium Asset Solutions, LLC
    KKL

  • Initial Complaint

    Date:09/01/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The reported balance includes costs that were already disputed and removed by the creditor.

    Business Response

    Date: 09/03/2025

    Good day,

    Thank you for your correspondence submitted through the Better Business Bureau (BBB). We take all consumer complaints seriously and are committed to reviewing them thoroughly and fairly. Please be advised that Sequium Asset Solutions, LLC (Sequium) operates in full compliance with all applicable federal and state regulations. Additionally, Sequium does not own the referenced debt; rather, we are acting as a debt collector on behalf of ********

    On June 10, 2025, ******* engaged Sequium for the services of attempting to collect the outstanding balance on the following account: 

    Customer Name: ***** *********
    Account Number: ************2025
    Current Balance: $57.01

    On June 11, 2025, in accordance with the Fair Debt Collection Practices Act (*****), Sequium sent you a Model Validation Notice via email to the email address ************************ advising you of your rights as it relates to this debt.

    In review of your account, this matter was initially reported to the consumer reporting agencies on or around August 12, 2025. This reporting was done in accordance with Regulation F of the ***** which permits reporting no less than fourteen days after the debt collector has either spoken with you concerning the debt or sent to you the model validation notice via mail or electronically. Our records do not show that the June 11, 2025, Model Validation Notice returned. Additionally, our records do not reflect receipt of any disputes concerning this matter prior to this reporting which would have violated the Fair Credit Reporting Act (FCRA). In light of this, Sequiums actions were compliant with both the *****, ****, and any applicable state statutes.

    Upon receiving your complaint, your account was placed in a dispute status. As a result, a request for tradeline deletion has been submitted to the credit reporting agencies. Please note that Sequium does not control the timing of when the credit bureaus processes or reflects the deletion of this information on your credit report.

    Enclosed with this response, please see attached documentation related to this debt. Collection attempts by Sequium will cease, providing you with sufficient time to review the documentation provided. In the meantime, if this addresses your concerns, you may visit ****************************** to explore available payment plan options and make a payment using a debit/credit card or checking account. Please use reference number ******** to log in. You may also feel free to email Sequium at ********************************** or reach out to Sequium at ************ for additional assistance.

    Sequium Asset Solutions, LLC
    KKL

  • Initial Complaint

    Date:08/31/2025

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Im not liable for this debt with XFINITY MOBILE. I do not have a contract with SEQUIUM ASSET SOLUTIONS. They did not provide me with the original contract as requested.

    Business Response

    Date: 09/03/2025

    Good day,

    Thank you for your correspondence submitted through the Better Business Bureau (BBB). We take all consumer complaints seriously and are committed to reviewing them thoroughly and fairly. Please be advised that Sequium Asset Solutions, LLC (Sequium) operates in full compliance with all applicable federal and state regulations. Additionally, Sequium does not own the referenced debt; rather, we are acting as a debt collector on behalf of **************.

    On June 16, 2025, ************** engaged Sequium for the services of attempting to collect the outstanding balance on the following account: 

    Customer Name: ******* ******
    Account Number: ******5305
    Current Balance: $146.00

    On June 19, 2025, in accordance with the Fair Debt Collection Practices Act (*****), Sequium sent you a Model Validation Notice via email to the email address ****************** advising you of your rights as it relates to this debt.

    In review of your account, this matter was initially reported to the consumer reporting agencies on or around August 19, 2025. This reporting was done in accordance with Regulation F of the ***** which permits reporting no less than fourteen days after the debt collector has either spoken with you concerning the debt or sent to you the model validation notice via mail or electronically. Our records do not show that the June 19, 2025, Model Validation Notice returned. Additionally, our records do not reflect receipt of any disputes concerning this matter prior to this reporting which would have violated the Fair Credit Reporting Act (FCRA). In light of this, Sequiums actions were compliant with both the *****, ****, and any applicable state statutes.

    Please note, prior to this complaint, Sequium had not received any communication from you requesting account information.  

    Upon receiving your complaint, your account was placed in a dispute status. As a result, a request for tradeline deletion has been submitted to the credit reporting agencies, and your concern has been escalated to ************** for further review. Please note that Sequium does not control the timing of when the credit bureaus processes or reflects the deletion of this information on your credit report.

    Once we receive additional information from them, unless you request otherwise, we will be in contact to provide you with an update.

    Should you require further assistance, feel free to contact Sequium via email at ********************************** or by phone at ************.

    Sequium Asset Solutions, LLC
    KKL

  • Initial Complaint

    Date:08/31/2025

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with **********************. I do not have a contract with SEQUIUM ASSET SOLUTION. They did not provide me with the original contract as requested.

    Business Response

    Date: 09/03/2025

    Good day,

    Thank you for your correspondence submitted through the Better Business Bureau (BBB). We take all consumer complaints seriously and are committed to reviewing them thoroughly and fairly. Please be advised that Sequium Asset Solutions, LLC (Sequium) operates in full compliance with all applicable federal and state regulations. Additionally, Sequium does not own the referenced debt; rather, we are acting as a debt collector on behalf of ***********************

    On June 16, 2025, ********************** engaged Sequium for the services of attempting to collect the outstanding balance on the following account: 

    Customer Name: ****** *******
    Account Number: ************9069
    Current Balance: $330.86

    On June 23, 2025, in accordance with the Fair Debt Collection Practices Act (*****), Sequium sent you a Model Validation Notice via mail to the mailing address ******************************************** advising you of your rights as it relates to this debt.

    In review of your account, this matter was initially reported to the consumer reporting agencies on or around August 26, 2025. This reporting was done in accordance with Regulation F of the ***** which permits reporting no less than fourteen days after the debt collector has either spoken with you concerning the debt or sent to you the model validation notice via mail or electronically. Our records do not show that the June 23, 2025, Model Validation Notice returned. Additionally, our records do not reflect receipt of any disputes concerning this matter prior to this reporting which would have violated the Fair Credit Reporting Act (FCRA). In light of this, Sequiums actions were compliant with both the *****, ****, and any applicable state statutes.

    Please note, prior to this complaint, Sequium had not received any communication from you requesting account information.  

    Upon receiving your complaint, your account was placed in a dispute status. As a result, a request for tradeline deletion has been submitted to the credit reporting agencies. Please note that Sequium does not control the timing of when the credit bureaus processes or reflects the deletion of this information on your credit report.

    Enclosed with this response, please see attached documentation related to this debt. Collection attempts by Sequium will cease, providing you with sufficient time to review the documentation provided. In the meantime, if this addresses your concerns, you may visit ****************************** to explore available payment plan options and make a payment using a debit/credit card or checking account. Please use reference number ******** to log in. You may also feel free to email Sequium at ********************************** or reach out to Sequium at ************ for additional assistance.

    Sequium Asset Solutions, LLC
    KKL

  • Initial Complaint

    Date:08/30/2025

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with *************, I do not have a contract with Sequium asset solutions they did not provide me with the original contract as I requested.

    Business Response

    Date: 09/03/2025

    Good day,

    Thank you for your correspondence submitted through the Better Business Bureau (BBB). We take all consumer complaints seriously and are committed to reviewing them thoroughly and fairly. Please be advised that Sequium Asset Solutions, LLC (Sequium) operates in full compliance with all applicable federal and state regulations. Additionally, Sequium does not own the referenced debt; rather, we are acting as a debt collector on behalf of AT&T Mobility.

    On June 24, 2025, AT&T Mobility engaged Sequium for the services of attempting to collect the outstanding balance on the following account: 

    Customer Name: ******** ****
    Account Number: ********0826
    Current Balance: $935.01

    On June 26, 2025, in accordance with the Fair Debt Collection Practices Act (*****), Sequium sent you a Model Validation Notice via email to the email address ******************* advising you of your rights as it relates to this debt.

    In review of your account, this matter was initially reported to the consumer reporting agencies on or around August 12, 2025. This reporting was done in accordance with Regulation F of the ***** which permits reporting no less than fourteen days after the debt collector has either spoken with you concerning the debt or sent to you the model validation notice via mail or electronically. Our records do not show that the June 26, 2025, Model Validation Notice returned. Additionally, our records do not reflect receipt of any disputes concerning this matter prior to this reporting which would have violated the Fair Credit Reporting Act (FCRA). In light of this, Sequiums actions were compliant with both the *****, ****, and any applicable state statutes.

    Please note, prior to this complaint, Sequium had not received any communication from you requesting account information.  

    Upon receiving your complaint, your account was placed in a dispute status. As a result, a request for tradeline deletion has been submitted to the credit reporting agencies. Please note that Sequium does not control the timing of when the credit bureaus processes or reflects the deletion of this information on your credit report.

    Enclosed with this response, please see attached documentation related to this debt. Collection attempts by Sequium will cease, providing you with sufficient time to review the documentation provided. In the meantime, if this addresses your concerns, you may visit ****************************** to explore available payment plan options and make a payment using a debit/credit card or checking account. Please use reference number ******** to log in. You may also feel free to email Sequium at ********************************** or reach out to Sequium at ************ for additional assistance.

    Sequium Asset Solutions, LLC
    KKL

  • Initial Complaint

    Date:08/30/2025

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for debt with ***** I do not have a contract with Sequium Asset Solution. They did not provide me with the original contract as I requested.

    Business Response

    Date: 09/03/2025

    Good day,

    Thank you for your correspondence submitted through the Better Business Bureau (BBB). We take all consumer complaints seriously and are committed to reviewing them thoroughly and fairly. Please be advised that Sequium Asset Solutions, LLC (Sequium) operates in full compliance with all applicable federal and state regulations. Additionally, Sequium does not own the referenced debt; rather, we are acting as a debt collector on behalf of AT&T Mobility.

    On May 10, 2025, AT&T Mobility engaged Sequium for the services of attempting to collect the outstanding balance on the following account: 

    Customer Name: ********** *******
    Account Number: ********1245
    Current Balance: $1,124.02

    On May 13, 2025, in accordance with the Fair Debt Collection Practices Act (*****), Sequium sent you a Model Validation Notice via email to the email address ****************** advising you of your rights as it relates to this debt.

    In review of your account, this matter was initially reported to the consumer reporting agencies on or around July 1, 2025. This reporting was done in accordance with Regulation F of the ***** which permits reporting no less than fourteen days after the debt collector has either spoken with you concerning the debt or sent to you the model validation notice via mail or electronically. Our records do not show that the May 13, 2025, Model Validation Notice returned. Additionally, our records do not reflect receipt of any disputes concerning this matter prior to this reporting which would have violated the Fair Credit Reporting Act (FCRA). In light of this, Sequiums actions were compliant with both the *****, ****, and any applicable state statutes.

    Please note, prior to this complaint, Sequium had not received any communication from you requesting account information.  

    Upon receiving your complaint, your account was placed in a dispute status. As a result, a request for tradeline deletion has been submitted to the credit reporting agencies. Please note that Sequium does not control the timing of when the credit bureaus processes or reflects the deletion of this information on your credit report.

    Enclosed with this response, please see attached documentation related to this debt. Collection attempts by Sequium will cease, providing you with sufficient time to review the documentation provided. In the meantime, if this addresses your concerns, you may visit ****************************** to explore available payment plan options and make a payment using a debit/credit card or checking account. Please use reference number ******** to log in. You may also feel free to email Sequium at ********************************** or reach out to Sequium at ************ for additional assistance.

    Sequium Asset Solutions, LLC
    KKL

  • Initial Complaint

    Date:08/27/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been docked on my credit due to sequium. I have been wrongly charged as I have reached out to xfinity and they have told me more than once my account is in good standing. I have all my payment history to prove it.

    Business Response

    Date: 08/28/2025

    Good day,

    Thank you for your correspondence submitted through the Better Business Bureau (BBB). We take all consumer complaints seriously and are committed to reviewing them thoroughly and fairly. Please be advised that Sequium Asset Solutions, LLC (Sequium) operates in full compliance with all applicable federal and state regulations. Additionally, Sequium does not own the referenced debt; rather, we are acting as a debt collector on behalf of ********

    On June 18, 2025, ******* engaged Sequium for the services of attempting to collect the outstanding balance on the following account: 

    Customer Name: ****** ******
    Account Number: ************0841
    Current Balance: $174.04

    On June 19, 2025, in accordance with the Fair Debt Collection Practices Act (*****), Sequium sent you a Model Validation Notice via email to the email address ************************** advising you of your rights as it relates to this debt.

    In review of your account, this matter was initially reported to the consumer reporting agencies on or around August 26, 2025. This reporting was done in accordance with Regulation F of the ***** which permits reporting no less than fourteen days after the debt collector has either spoken with you concerning the debt or sent to you the model validation notice via mail or electronically. Our records do not show that the June 19, 2025, Model Validation Notice returned. Additionally, our records do not reflect receipt of any disputes concerning this matter prior to this reporting which would have violated the Fair Credit Reporting Act (FCRA). In light of this, Sequiums actions were compliant with both the *****, ****, and any applicable state statutes.

    Your account has been placed in a dispute status. As a result, a request for tradeline deletion has been submitted to the credit reporting agencies, and your concern has been escalated to ******* for further review.Please note that Sequium does not control the timing of when the credit bureaus processes or reflects the deletion of this information on your credit report.Once we receive additional information from them, unless you request otherwise,we will be in contact to provide you with an update.

    Should you require further assistance, feel free to contact Sequium via email at ********************************** or by phone at ************.

    Sequium Asset Solutions, LLC
    KKL

    Customer Answer

    Date: 08/28/2025

     
    Complaint: 23808614

    I am rejecting this response because:

    I have reached out 3 times to ask Xfinity if I had any outstanding charges on my account and once again I have been told my account is in good standing and I have not outstanding fees and I always pay on time. Please let ******* know they need to re look at their reason because it is incorrect and their employees have told me more than once otherwise.

    Sincerely,

    ****** ******

    Business Response

    Date: 09/03/2025

    Good day,

    Sequium Asset Solutions, LLC acknowledges receipt of your rejection of our response to your Better Business Bureau (BBB) complaint.

    On June 18, 2025, ******* engaged Sequium for the services of attempting to collect the outstanding balance on the following account: 

    Customer Name: ****** ******
    Account Number: ************0841
    Current Balance: $174.04

    Thank you for bringing this matter to our attention. As mentioned,Sequium is servicing this account on behalf of *******, and the billing information provided to us was obtained directly from them. Enclosed with this response, please see attached documentation from ******* as related to the amount we are trying to collect on their behalf. Collection attempts by Sequium will cease, providing you with sufficient time to review the documentation provided. In the meantime, if this addresses your concerns, you may visit ****************************** to explore available payment plan options and make a payment using a debit/credit card or checking account.Please use reference number ******** to log in. You may also feel free to email Sequium at ********************************** or reach out to Sequium at ************ for additional assistance.

    Sequium Asset Solutions, LLC
    KKL

    Customer Answer

    Date: 09/03/2025

     
    Complaint: 23808614

    I am rejecting this response because I have not received any of these notices on my xfinity account. I have even reached out to agents and they have time after time told me my account had no outstanding charges. So youre telling me Im being lied to and now its going against me because ******* isnt doing their job correctly? Thats not fair to me especially as a customer that consistently makes payments on time for YEARS.
    Sincerely,

    ****** ******

  • Initial Complaint

    Date:08/27/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Please see the WORD document shown below.

    Business Response

    Date: 08/28/2025

    Good day,

    Thank you for your correspondence submitted through the Better Business Bureau (BBB). We take all consumer complaints seriously and are committed to reviewing them thoroughly and fairly. Please be advised that Sequium Asset Solutions, LLC (Sequium) operates in full compliance with all applicable federal and state regulations. Additionally, Sequium does not own the referenced debt; rather, we are acting as a debt collector on behalf of *****************

    On August 7, 2025, ******* Wireless engaged Sequium for the services of attempting to collect the outstanding balance on the following account: 

    Customer Name: ****** *****
    Account Number: ***************
    Current Balance: $161.25

    On August 8, 2025, in accordance with the Fair Debt Collection Practices Act (FDCPA), Sequium sent you a Model Validation Notice via email to the email address ****************** advising you of your rights as it relates to this debt.

    On August 14, 2025, we received your letter disputing the account. As a result, your account was placed in a disputed status and escalated to ******* Wireless for further review and resolution.

    On August 27, 2025, a resolution letter was sent to you outlining ******* Wireless findings and final decision regarding the dispute.

    As you continue to dispute the debt, please be advised that Sequium has closed your account in our office. You will receive no further contact from Sequium regarding this matter.
    Should you have any additional questions or require further assistance,we encourage you to contact **************** directly.

    Concerning the reporting of this debt to the consumer reporting agencies, Sequium Asset Solutions, LLC does not report to any of the consumer reporting agencies on behalf of ****************. Please contact *******s recovery department at ************** if you have any questions regarding their credit reporting practices.

    Sequium Asset Solutions, LLC
    KKL

  • Initial Complaint

    Date:08/26/2025

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for the debt with **************. I do not have a contract with Sequium Asset Solution, they did not provide me with the original contract as I requested.

    Business Response

    Date: 08/28/2025

    Good day,

    Thank you for your correspondence submitted through the Better Business Bureau (BBB). We take all consumer complaints seriously and are committed to reviewing them thoroughly and fairly. Please be advised that Sequium Asset Solutions, LLC (Sequium) operates in full compliance with all applicable federal and state regulations. Additionally, Sequium does not own the referenced debt; rather, we are acting as a debt collector on behalf of ***************

    On July 4, 2025, ************** engaged Sequium for the services of attempting to collect the outstanding balance on the following account: 

    Customer Name: ***** *******
    Account Number: ***-*2166
    Current Balance: $300.00

    On July 5, 2025, in accordance with the Fair Debt Collection Practices Act (*****), Sequium sent you a Model Validation Notice via email to the email address ********************** advising you of your rights as it relates to this debt.

    In review of your account, this matter was initially reported to the consumer reporting agencies on or around August 26, 2025. This reporting was done in accordance with Regulation F of the ***** which permits reporting no less than fourteen days after the debt collector has either spoken with you concerning the debt or sent to you the model validation notice via mail or electronically. Our records do not show that the July 5, 2025, Model Validation Notice returned. Additionally, our records do not reflect receipt of any disputes concerning this matter prior to this reporting which would have violated the Fair Credit Reporting Act (FCRA). In light of this, Sequiums actions were compliant with both the *****, ****, and any applicable state statutes.

    Please note, prior to this complaint, Sequium had not received any communication from you requesting account information.  

    On August 27, 2025, we received a direct dispute from the credit bureaus where you claimed this account was fraudulently reported to them. As a result, a request for tradeline deletion was submitted to the credit reporting agencies. Please note that Sequium does not control the timing of when the credit bureaus processes or reflects the deletion of this information on your credit report.

    Enclosed with this response, please see attached documentation related to this debt. Collection attempts by Sequium will cease, providing you with sufficient time to review the documentation provided. In the meantime, if this addresses your concerns, you may visit ****************************** to explore available payment plan options and make a payment using a debit/credit card or checking account. Please use reference number ******** to log in. You may also feel free to email Sequium at ********************************** or reach out to Sequium at ************ for additional assistance.

    Sequium Asset Solutions, LLC
    KKL

  • Initial Complaint

    Date:08/22/2025

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I'm not am not liable for this **** with *********************** business mobile, i do not have a contract with SEQUIUM ASSET SOLUTIONS, LLC . They did not provide me with the original contract as requested.

    Business Response

    Date: 08/26/2025

    Good day,

    Thank you for your correspondence submitted through the Better Business Bureau (BBB). We take all consumer complaints seriously and are committed to reviewing them thoroughly and fairly. Please be advised that Sequium Asset Solutions, LLC (Sequium) operates in full compliance with all applicable federal and state regulations. Additionally, Sequium does not own the referenced debt; rather, we are acting as a debt collector on behalf of **************.

    On June 4, *****, ************** engaged Sequium for the services of attempting to collect the outstanding balance on the following account: 

    Customer Name: ***** ******
    Account Number: ******1778
    Current Balance: $274.42

    On June 6, 2025, in accordance with the Fair Debt Collection Practices Act (*****), Sequium sent you a Model Validation Notice via email to the email address *********************** advising you of your rights as it relates to this debt.

    In review of your account, this matter was initially reported to the consumer reporting agencies on or around August 12, 2025. This reporting was done in accordance with Regulation F of the ***** which permits reporting no less than fourteen days after the debt collector has either spoken with you concerning the debt or sent to you the model validation notice via mail or electronically. Our records do not show that the June 6, 2025, Model Validation Notice returned. Additionally, our records do not reflect receipt of any disputes concerning this matter prior to this reporting which would have violated the Fair Credit Reporting Act (FCRA). In light of this, Sequiums actions were compliant with both the *****, ****, and any applicable state statutes.

    Please note, prior to this complaint, Sequium had not received any communication from you requesting account information.  

    Your account has been placed in a dispute status. As a result, a request for tradeline deletion has been submitted to the credit reporting agencies, and your concern has been escalated to ************** for further review. Please note that Sequium does not control the timing of when the credit bureaus processes or reflects the deletion of this information on your credit report. Once we receive additional information from them, unless you request otherwise, we will be in contact to provide you with an update.

    Should you require further assistance, feel free to contact Sequium via email at ********************************** or by phone at ************.

    Sequium Asset Solutions, LLC
    KKL

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