Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/21/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a ding on my credit score from this company and I do not owe anything to spectrum or ******* etc. I also never received any letters or calls about this supposed debt. I need it to be removed and this company is a scam!

  Business Response

  Date: 08/27/2025

  Good day,
  
  Thank you for your correspondence submitted through the Better Business Bureau (BBB). We take all consumer complaints seriously and are committed to reviewing them thoroughly and fairly. Please be advised that Sequium Asset Solutions, LLC (Sequium) operates in full compliance with all applicable federal and state regulations. Additionally, Sequium does not own the referenced debt; rather, we are acting as a debt collector on behalf of AT&T Mobility.
  
  On May 27, 2025, AT&T Mobility engaged Sequium for the services of attempting to collect the outstanding balance on the following account: 
  
  Customer Name: ****** ******
  Account Number: ********6577
  Current Balance: $125.13
  
  On May 29, 2025, in accordance with the Fair Debt Collection Practices Act (*****), Sequium sent you a Model Validation Notice via email to the email address ********************** advising you of your rights as it relates to this debt.
  
  In review of your account, this matter was initially reported to the consumer reporting agencies on or around July 22, 2025. This reporting was done in accordance with Regulation F of the ***** which permits reporting no less than fourteen days after the debt collector has either spoken with you concerning the debt or sent to you the model validation notice via mail or electronically. Our records do not show that the May 29, 2025, Model Validation Notice returned. Additionally, our records do not reflect receipt of any disputes concerning this matter prior to this reporting which would have violated the Fair Credit Reporting Act (FCRA). In light of this, Sequiums actions were compliant with both the *****, ****, and any applicable state statutes.
  
  Upon receiving your complaint, your account was placed in a dispute status. As a result, a request for tradeline deletion has been submitted to the credit reporting agencies on or around August 26, 2025. Please note that Sequium does not control the timing of when the credit bureaus processes or reflects the deletion of this information on your credit report.
  
  Enclosed with this response, please see attached documentation related to this debt. Collection attempts by Sequium will cease, providing you with sufficient time to review the documentation provided. In the meantime, if this addresses your concerns, you may visit ****************************** to explore available payment plan options and make a payment using a debit/credit card or checking account. Please use reference number ******** to log in. You may also feel free to email Sequium at ********************************** or reach out to Sequium at ************ for additional assistance.
  
  Sequium Asset Solutions, LLC
  KKL

• Initial Complaint

  Date:08/21/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A few days ago, Sequium Asset Solution filed a report with one or more credit agencies claiming we had an overdue debt. They did this without the required written outreach to us, a date or list of dates of the transaction, the account number involved, etc.

  Business Response

  Date: 08/26/2025

  Good day,
  
  Thank you for your correspondence submitted through the Better Business Bureau (BBB). We take all consumer complaints seriously and are committed to reviewing them thoroughly and fairly. Please be advised that Sequium Asset Solutions,LLC (Sequium) operates in full compliance with all applicable federal and state regulations. Additionally, Sequium does not own the referenced debt;rather, we are acting as a debt collector on behalf of ********
  
  On June 16, 2025, ******* engaged Sequium for the services of attempting to collect the outstanding balance on the following account: 
  
  Customer Name: **** *********
  Account Number: ************1892
  Current Balance: $375.32
  
  On June 17, 2025, in accordance with the Fair Debt Collection Practices Act (*****), Sequium sent you a Model Validation Notice via email to the email address ********************* advising you of your rights as it relates to this debt.
  
  In review of your account, this matter was initially reported to the consumer reporting agencies on or around August 19, 2025. This reporting was done in accordance with Regulation F of the ***** which permits reporting no less than fourteen days after the debt collector has either spoken with you concerning the debt or sent to you the model validation notice via mail or electronically. Our records do not show that the June 17, 2025, Model Validation Notice returned. Additionally, our records do not reflect receipt of any disputes concerning this matter prior to this reporting which would have violated the Fair Credit Reporting Act (FCRA). In light of this, Sequiums actions were compliant with both the *****, ****, and any applicable state statutes.
  
  Enclosed with this response, please see attached documentation related to this debt. Collection attempts by Sequium will cease, providing you with sufficient time to review the documentation provided. In the meantime, if this addresses your concerns, you may visit ****************************** to explore available payment plan options and make a payment using a debit/credit card or checking account. Please use reference number ******** to log in. You may also feel free to email Sequium at ********************************** or reach out to Sequium at ************ for additional assistance.
  
  Sequium Asset Solutions, LLC
  KKL

  Customer Answer

  Date: 08/26/2025

   
  Complaint: 23778209
  
  I am rejecting this response because:  I was never notified of any debt by *******. We have used ******* for at least 15 years and could not have an outstanding debt owed to Comcast.

  Just because the company does not own the debt, they are equally obliged by law to prove we owe it. They have not done so. It appears to be a scam.

  
  Sincerely,
  
  **** *********

  Business Response

  Date: 08/27/2025

  Good day,
  
  Sequium Asset Solutions, LLC acknowledges receipt of your rejection of our response to your Better Business Bureau (BBB) complaint.
  
  On June 16, 2025, ******* engaged Sequium for the services of attempting to collect the outstanding balance on the following account: 
  
  Customer Name: **** *********
  Account Number: ************1892
  Current Balance: $375.32
  
  On June 17, 2025, in accordance with the Fair Debt Collection Practices Act (FDCPA), Sequium sent you a Model Validation Notice via email to the email address ********************* advising you of your rights as it relates to this debt.
  
  In our original response, billing statements from ******* were provided to prove this is not a scam. Also stated in our original response, Sequium does not own this debt, but instead is a debt collector collecting on behalf of ********
  
  Since the account continues to be disputed, Sequium has closed your account in our office. As a result, a request for tradeline deletion has been submitted to the credit reporting agencies on or around August 26, 2025. Please note that Sequium does not control the timing of when the credit bureaus processes or reflects the deletion of this information on your credit ********** will receive no further contact from Sequium regarding this matter.
  
  If you should have any further questions or need additional assistance,please contact ******* directly.
  
  Sequium Asset Solutions, LLC
  KKL
  

  Customer Answer

  Date: 08/27/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** *********

• Initial Complaint

  Date:08/20/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have never heard from this company (nor do we which to) on this matter and am at a loss for the complaint and out of the blue hit to our credit report.The credit report says they represent ******** We have had no dealings with ******* for quite some time and when we did cancel was over billing way over the amount due that they corrected and we were even told we'd get a refund but never received. Now this?Please remove the negative reporting immediately as this is false reporting and fraud!

  Business Response

  Date: 08/26/2025

  Good day,
  
  Thank you for your correspondence submitted through the Better Business Bureau (BBB). We take all consumer complaints seriously and are committed to reviewing them thoroughly and fairly. Please be advised that Sequium Asset Solutions, LLC (Sequium) operates in full compliance with all applicable federal and state regulations. Additionally, Sequium does not own the referenced debt; rather, we are acting as a debt collector on behalf of ********
  
  On June 11, 2025, ******* engaged Sequium for the services of attempting to collect the outstanding balance on the following account: 
  
  Customer Name: ****** E ******
  Account Number: ************1082
  Current Balance: $81.34
  
  On June 12, 2025, in accordance with the Fair Debt Collection Practices Act (*****), Sequium sent you a Model Validation Notice via email to the email address ********************** advising you of your rights as it relates to this debt.
  
  In review of your account, this matter was initially reported to the consumer reporting agencies on or around August 19, 2025. This reporting was done in accordance with Regulation F of the ***** which permits reporting no less than fourteen days after the debt collector has either spoken with you concerning the debt or sent to you the model validation notice via mail or electronically. Our records do not show that the June 12, 2025, Model Validation Notice returned. Additionally, our records do not reflect receipt of any disputes concerning this matter prior to this reporting which would have violated the Fair Credit Reporting Act (FCRA). In light of this, Sequiums actions were compliant with both the *****, ****, and any applicable state statutes.
  
  We are very sorry to hear that you were a victim of fraud. We have updated the status of your account as fraudulent. As a result, we have updated your account status to fraud, and a request for tradeline deletion was submitted to the credit reporting agencies, and your concern has been escalated to ******* for further investigation. Please note that Sequium does not control the timing of when the credit bureaus processes or reflects the deletion of this information on your credit report.
  
  If you have not already done so, in order for ******* to address your fraud claim, please submit your fraud claim online at **************************************** or to speak with a member of the ******* Identity Theft Department, you may call ************.
  
  There will be no further communication from our office regarding this account. If you have any additional questions, please reach out to *******.
  
  Sequium Asset Solutions, LLC
  KKL

• Initial Complaint

  Date:08/18/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debit with charter communications, I do not have a contract with SEQUIUM ASSETS SOLUTIONS, they did not provide me with the original contract as I requested.

  Business Response

  Date: 08/19/2025

  Good day,
  
  Thank you for your correspondence submitted through the Better Business Bureau (BBB). We take all consumer complaints seriously and are committed to reviewing them thoroughly and fairly. Please be advised that Sequium Asset Solutions, LLC (Sequium) operates in full compliance with all applicable federal and state regulations. Additionally, Sequium does not own the referenced debt; rather, we are acting as a debt collector on behalf of ********
  
  On May 26, 2025, ******* engaged Sequium for the services of attempting to collect the outstanding balance on the following account: 
  
  Customer Name: ***** **
  Account Number: ************7783
  Current Balance: $352.79
  
  On May 27, 2025, in accordance with the Fair Debt Collection Practices Act (*****), Sequium sent you a Model Validation Notice via email to the email address ********************* advising you of your rights as it relates to this debt.
  
  In review of your account, this matter was initially reported to the consumer reporting agencies on or around July 29, 2025. This reporting was done in accordance with Regulation F of the ***** which permits reporting no less than fourteen days after the debt collector has either spoken with you concerning the debt or sent to you the model validation notice via mail or electronically. Our records do not show that the May 27, 2025, Model Validation Notice returned. Additionally, our records do not reflect receipt of any disputes concerning this matter prior to this reporting which would have violated the Fair Credit Reporting Act (FCRA). In light of this, Sequiums actions were compliant with both the *****, ****, and any applicable state statutes.
  
  Please note, prior to this complaint, Sequium had not received any communication from you requesting account information.
  
  Upon receiving your complaint, your account was placed in a dispute status. As a result, a request for tradeline deletion has been submitted to the credit reporting agencies on or around August 19, 2025. Please note that Sequium does not control the timing of when the credit bureaus processes or reflects the deletion of this information on your credit report.
  
  Enclosed with this response, please see attached documentation related to this debt. Collection attempts by Sequium will cease, providing you with sufficient time to review the documentation provided. In the meantime, if this addresses your concerns, you may visit ****************************** to explore available payment plan options and make a payment using a debit/credit card or checking account. Please use reference number ******** to log in. You may also feel free to email Sequium at ********************************** or reach out to Sequium at ************ for additional assistance.
  
  Sequium Asset Solutions, LLC
  KKL

• Initial Complaint

  Date:08/15/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with SEQUIUM ASSET SOLUTIONS, nor do I have a contract with this collection agency. They did not provide me with the original contract as I requested.

  Business Response

  Date: 08/19/2025

  Good day,
  
  Thank you for your correspondence submitted through the Better Business Bureau (BBB). We take all consumer complaints seriously and are committed to reviewing them thoroughly and fairly. Please be advised that Sequium Asset Solutions, LLC (Sequium) operates in full compliance with all applicable federal and state regulations. Additionally, Sequium does not own the referenced debt; rather, we are acting as a debt collector on behalf of ***********************
  
  On June 5, 2025, ********************** engaged Sequium for the services of attempting to collect the outstanding balance on the following account: 
  
  Customer Name: ********* *******
  Account Number: ************5587
  Current Balance: $129.59
  
  On June 6, 2025, in accordance with the Fair Debt Collection Practices Act (*****), Sequium sent you a Model Validation Notice via email to the email address ***************************** advising you of your rights as it relates to this debt.
  
  In review of your account, this matter was initially reported to the consumer reporting agencies on or around August 12, 2025. This reporting was done in accordance with Regulation F of the ***** which permits reporting no less than fourteen days after the debt collector has either spoken with you concerning the debt or sent to you the model validation notice via mail or electronically. Our records do not show that the June 6, 2025, Model Validation Notice returned. Additionally, our records do not reflect receipt of any disputes concerning this matter prior to this reporting which would have violated the Fair Credit Reporting Act (FCRA). In light of this, Sequiums actions were compliant with both the *****, ****, and any applicable state statutes.
  
  Please note, prior to this complaint, Sequium has not received any communication from you requesting account information.  
  
  Enclosed with this response, please see attached documentation related to this debt. Collection attempts by Sequium will cease, providing you with sufficient time to review the documentation provided. In the meantime, if this addresses your concerns, you may visit ****************************** to explore available payment plan options and make a payment using a debit/credit card or checking account. Please use reference number ******** to log in. You may also feel free to email Sequium at ********************************** or reach out to Sequium at ************ for additional assistance.
  
  Sequium Asset Solutions, LLC
  KKL

• Initial Complaint

  Date:08/15/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They have been harassing my family member regarding a claim of debt against me. The debt is for ******* on a property I sold in 2019. The family member is getting texts and calls, and blocking the number doesn't work, they call from a new one.I do not owe this debt and want them to stop trying to collect and stop harassing my family member. Not even sure why they have his phone number and not mine as he has never had anything to do with this propery.

  Business Response

  Date: 08/19/2025

  Good day,
  
  Thank you for your correspondence submitted through the Better Business Bureau (BBB). We take all consumer complaints seriously and are committed to reviewing them thoroughly and fairly. Please be advised that Sequium Asset Solutions, LLC (Sequium) operates in full compliance with all applicable federal and state regulations. Additionally, Sequium does not own the referenced debt; rather, we are acting as a debt collector on behalf of ********
  
  On August 11, 2025, ******* engaged Sequium for the services of attempting to collect the outstanding balance on the following account: 
  
  Customer Name: ***** ********
  Account Number: ************2033
  Current Balance: $130.23
  
  On August 12, 2025, in accordance with the Fair Debt Collection Practices Act (FDCPA), Sequium sent you a Model Validation Notice via email to the email address ***************************** advising you of your rights as it relates to this debt.
  
  Thank you for bringing to our attention that the telephone number we had on file for you, ************, is not your personal number, but rather that of a relative. Please note that this number was originally provided to us by our client.
  
  We have removed the number from our records, and no further contact will be made to it.
  
  Our records indicate your contract began with ******* on February ******. Enclosed with this response, please see attached documentation related to this debt. Collection attempts by Sequium will cease, providing you with sufficient time to review the documentation provided. In the meantime, if this addresses your concerns, you may visit ****************************** to explore available payment plan options and make a payment using a debit/credit card or checking account. Please use reference number ******** to log in. You may also feel free to email Sequium at ********************************** or reach out to Sequium at ************ for additional assistance.
  
  Sequium Asset Solutions, LLC
  KKL
  

  Customer Answer

  Date: 08/22/2025

   
  Complaint: 23751834
  
  I am rejecting this response because: I have never had the email address they are referencing in their communication, I sold this property in December of 2019. The fact that they didn't have the correct phone number, email address or even my correct legal name on the account solidifies that this is not my issue.
  
  Sincerely,
  
  ***** ********

  Business Response

  Date: 08/26/2025

  Good day,
  
  Sequium Asset Solutions, LLC acknowledges receipt of your rejection of our response to your Better Business Bureau (BBB) complaint.
  
  As you have indicated that this is not your account, ********************** has closed the account in our office.
  No further contact will be made by Sequium regarding this matter.
  
  Sequium Asset Solutions, LLC
  KKL
  

  Customer Answer

  Date: 08/26/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ********

• Initial Complaint

  Date:08/14/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with XFINITY MOBILE, I do not have a contract with SEQUIUM ASSET SOLUTIONS, LLC, they did not provide me with the original contract as i requested

  Business Response

  Date: 08/18/2025

  Good day,
  
  Thank you for your correspondence submitted through the Better Business Bureau (BBB). We take all consumer complaints seriously and are committed to reviewing them thoroughly and fairly. Please be advised that Sequium Asset Solutions, LLC (Sequium) operates in full compliance with all applicable federal and state regulations. Additionally, Sequium does not own the referenced debt; rather, we are acting as a debt collector on behalf of ***************
  
  On February 25, 2025, ************** engaged Sequium for the services of attempting to collect the outstanding balance on the following account: 
  
  Customer Name: ***** *****
  Account Number: ******4737
  Current Balance: $280.64
  
  On February 26, 2025, in accordance with the Fair Debt Collection Practices Act (*****), Sequium sent you a Model Validation Notice via email to the email address ********************** advising you of your rights as it relates to this debt.
  
  In review of your account, this matter was initially reported to the consumer reporting agencies on or around April 29, 2025. This reporting was done in accordance with Regulation F of the ***** which permits reporting no less than fourteen days after the debt collector has either spoken with you concerning the debt or sent to you the model validation notice via mail or electronically. Our records do not show that the February 26, 2025, Model Validation Notice returned. Additionally, our records do not reflect receipt of any disputes concerning this matter prior to this reporting which would have violated the Fair Credit Reporting Act (FCRA). In light of this, Sequiums actions were compliant with both the *****, ****, and any applicable state statutes.
  
  Please note, prior to this complaint, Sequium has not received any communication from you requesting account information.  
  
  Upon receiving your complaint, your account was placed in a dispute status. As a result, a request for tradeline deletion has been submitted to the credit reporting agencies, and your concern has been escalated to ************** for further review. Please note that Sequium does not control the timing of when the credit bureaus processes or reflects the deletion of this information on your credit report. Once we receive additional information from them, unless you request otherwise, we will be in contact to provide you with an update.
  
  Should you require further assistance, feel free to contact Sequium via email at ********************************** or by phone at ************.
  
  Sequium Asset Solutions, LLC
  KKL

• Initial Complaint

  Date:08/13/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I noticed on Nortons 360 plan that there was a collection notice going on my credit report I looked at it. I have no ******** this company is. I have no idea about anything theyre doing. Theyre not a BBB back to company they have thousands of complaints. Theyre to dig for personal information. Im not giving that information. Its fraudulent whatever this is I would never not pay a $78 bill to ruin mycredit. Its ridiculous

  Business Response

  Date: 08/14/2025

  Good day,
  
  Thank you for your correspondence submitted through the Better Business Bureau (BBB). We take all consumer complaints seriously and are committed to reviewing them thoroughly and fairly. Please be advised that Sequium Asset Solutions, LLC (Sequium) operates in full compliance with all applicable federal and state regulations.
  
  Thank you for reaching out to us. Unfortunately, there is insufficient information here for us to locate your account. Please provide additional information such as a reference number, client account number, your phone number, date of birth, and/or the last four of your social security number. We will be happy to assist as soon as this information is received.
  
  You may also feel free to email Sequium at ********************************** or reach out to Sequium at ************ for additional assistance.
  
  Sequium Asset Solutions, LLC
  KKL

• Initial Complaint

  Date:08/13/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Sequium reported a fraudulent collection report to my credit without validation of any information. The address on the account was never in my history and the only thing they falsely connected was the name. This was done by ***************** and then through Sequium. They should legally not be reporting people without validation of information not even an address to a credit company without the correct address? Or any account on file? Illegal reporting

  Business Response

  Date: 08/14/2025

  Good day,
  
  Thank you for your correspondence submitted through the Better Business Bureau (BBB). We take all consumer complaints seriously and are committed to reviewing them thoroughly and fairly. Please be advised that Sequium Asset Solutions, LLC (Sequium) operates in full compliance with all applicable federal and state regulations. Additionally, Sequium does not own the referenced debt; rather, we are acting as a debt collector on behalf of ***********************
  
  On May 27, 2025, ********************** engaged Sequium for the services of attempting to collect the outstanding balance on the following account: 
  
  Customer Name: ****** ******
  Account Number: ************9228
  Current Balance: $525.90
  
  On May 28, 2025, in accordance with the Fair Debt Collection Practices Act (*****), Sequium sent you a Model Validation Notice via email to the email address ************************** advising you of your rights as it relates to this debt.
  
  In review of your account, this matter was initially reported to the consumer reporting agencies on or around July 29, 2025. This reporting was done in accordance with Regulation F of the ***** which permits reporting no less than fourteen days after the debt collector has either spoken with you concerning the debt or sent to you the model validation notice via mail or electronically. Our records do not show that the May 28, 2025, Model Validation Notice returned. Additionally, our records do not reflect receipt of any disputes concerning this matter prior to this reporting which would have violated the Fair Credit Reporting Act (FCRA). In light of this, Sequiums actions were compliant with both the *****, ****, and any applicable state statutes.
  
  Upon receiving your complaint, your account was placed in a dispute status. As a result, a request for tradeline deletion has been submitted to the credit reporting agencies on or around August 12, 2025. Please note that Sequium does not control the timing of when the credit bureaus processes or reflects the deletion of this information on your credit report.
  
  Enclosed with this response, please see attached documentation related to this debt. Collection attempts by Sequium will cease, providing you with sufficient time to review the documentation provided. In the meantime, if this addresses your concerns, you may visit ****************************** to explore available payment plan options and make a payment using a debit/credit card or checking account. Please use reference number ******** to log in. You may also feel free to email Sequium at ********************************** or reach out to Sequium at ************ for additional assistance.
  
  Sequium Asset Solutions, LLC
  KKL

  Business Response

  Date: 08/14/2025

  Good day,
  
  Thank you for your correspondence submitted through the Better Business Bureau (BBB). We take all consumer complaints seriously and are committed to reviewing them thoroughly and fairly. Please be advised that Sequium Asset Solutions, LLC (Sequium) operates in full compliance with all applicable federal and state regulations. Additionally, Sequium does not own the referenced debt; rather, we are acting as a debt collector on behalf of ***********************
  
  On May 27, 2025, ********************** engaged Sequium for the services of attempting to collect the outstanding balance on the following account: 
  
  Customer Name: ****** ******
  Account Number: ************9228
  Current Balance: $525.90
  
  On May 28, 2025, in accordance with the Fair Debt Collection Practices Act (*****), Sequium sent you a Model Validation Notice via email to the email address ************************** advising you of your rights as it relates to this debt.
  
  In review of your account, this matter was initially reported to the consumer reporting agencies on or around July 29, 2025. This reporting was done in accordance with Regulation F of the ***** which permits reporting no less than fourteen days after the debt collector has either spoken with you concerning the debt or sent to you the model validation notice via mail or electronically. Our records do not show that the May 28, 2025, Model Validation Notice returned. Additionally, our records do not reflect receipt of any disputes concerning this matter prior to this reporting which would have violated the Fair Credit Reporting Act (FCRA). In light of this, Sequiums actions were compliant with both the *****, ****, and any applicable state statutes.
  
  Upon receiving your complaint, your account was placed in a dispute status. As a result, a request for tradeline deletion has been submitted to the credit reporting agencies on or around August 12, 2025. Please note that Sequium does not control the timing of when the credit bureaus processes or reflects the deletion of this information on your credit report.
  
  Enclosed with this response, please see attached documentation related to this debt. Collection attempts by Sequium will cease, providing you with sufficient time to review the documentation provided. In the meantime, if this addresses your concerns, you may visit ****************************** to explore available payment plan options and make a payment using a debit/credit card or checking account. Please use reference number ******** to log in. You may also feel free to email Sequium at ********************************** or reach out to Sequium at ************ for additional assistance.
  
  Sequium Asset Solutions, LLC
  KKL

• Initial Complaint

  Date:08/12/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company has called daily since May 14th 2025. I blocked the number but it still goes to voice mail. The message says it's for My boutique. I do not own a boutique. It says it's about my spectrum bill. I reached out to spectrum and I don't owe anything. Why is a debt collector calling repeatedly about a bill I don't even owe? Why? They call 1 or two times a day.

  Business Response

  Date: 08/13/2025

  Good day,
  
  Thank you for your correspondence submitted through the Better Business Bureau (BBB). We take all consumer complaints seriously and are committed to reviewing them thoroughly and fairly. Please be advised that Sequium Asset Solutions, LLC (Sequium) operates in full compliance with all applicable federal and state regulations. Additionally, Sequium does not own the referenced debt; rather, we are acting as a debt collector on behalf of ***********************
  
  On May 5, 2025, ********************** engaged Sequium for the services of attempting to collect the outstanding balance on the following account: 
  
  Customer Name: Barbaras Boutique
  Account Number: ************4548
  Current Balance: $541.01
  
  On May 6, 2025, in accordance with the Fair Debt Collection Practices Act (FDCPA), Sequium sent you a Model Validation Notice via mail to the mailing address ******************************************** advising you of your rights as it relates to this debt.
  
  Please be advised that all telephone calls were made as part of a lawful attempt to collect a debt, however, based on your complaint you believe we are contacting the incorrect person. Following your complaint and request for all communications to cease-and-desist, please be advised that Sequium has closed your account in our office. If you should have any further questions or need additional assistance, please contact ********************** directly.
  
  Sequium Asset Solutions, LLC
  KKL