Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/10/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ive been trying to figure out whats going on with this strange account for the past 2 months. ive reached out directly, and via the cfpb . my cfbp complaint was autoclosed so im hoping the bbb will at least take a look at this to see whats going on regarding this account. i dont beleive i own it or owe any debt. i want it taken off my credit reprot

  Business Response

  Date: 08/13/2025

  Good day,
  
  Thank you for your correspondence submitted through the Better Business Bureau (BBB). We take all consumer complaints seriously and are committed to reviewing them thoroughly and fairly. Please be advised that Sequium Asset Solutions, LLC (Sequium) operates in full compliance with all applicable federal and state regulations. Additionally, Sequium does not own the referenced debt; rather, we are acting as a debt collector on behalf of ********
  
  On May 27, 2025, ******* engaged Sequium for the services of attempting to collect the outstanding balance on the following account: 
  
  Customer Name: Seqoya ******
  Account Number: ************8349
  Current Balance: $309.21
  
  On May 28, 2025, in accordance with the Fair Debt Collection Practices Act (*****), Sequium sent you a Model Validation Notice via email to the email address ************************* advising you of your rights as it relates to this debt.
  
  In review of your account, this matter was initially reported to the consumer reporting agencies on or around July 29, 2025. This reporting was done in accordance with Regulation F of the ***** which permits reporting no less than fourteen days after the debt collector has either spoken with you concerning the debt or sent to you the model validation notice via mail or electronically. Our records do not show that the May 28, 2025, Model Validation Notice returned. Additionally, our records do not reflect receipt of any disputes concerning this matter prior to this reporting which would have violated the Fair Credit Reporting Act (FCRA). In light of this, Sequiums actions were compliant with both the *****, ****, and any applicable state statutes.
  
  Upon receiving your complaint, your account was placed in a dispute status. As a result, a request for tradeline deletion has been submitted to the credit reporting agencies. Please note that Sequium does not control the timing of when the credit bureaus processes or reflects the deletion of this information on your credit report.
  
  Enclosed with this response, please see attached documentation related to this debt. Collection attempts by Sequium will cease, providing you with sufficient time to review the documentation provided. In the meantime, if this addresses your concerns, you may visit ****************************** to explore available payment plan options and make a payment using a debit/credit card or checking account. Please use reference number ******** to log in. You may also feel free to email Sequium at ********************************** or reach out to Sequium at ************ for additional assistance.
  
  Sequium Asset Solutions, LLC
  KKL

• Initial Complaint

  Date:08/09/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is a formal dispute and demand for deletion of an inaccurate *************** account from my credit file. I dispute the validity, accuracy, and completeness of the information furnished in violation of the Fair Credit Reporting Act (FCRA), 15 U.S.C. 1681, 1681i-2, 1681n, and 1681o.Xfinity has failed to provide any original signed contract, proof of service, or proper validation to substantiate the alleged debt, despite prior written requests. Continuing to report unverifiable or inaccurate information is willful noncompliance with the **** and CFPB guidelines.Under 15 U.S.C. 1681, consumer reporting agencies and furnishers must ensure maximum possible accuracy of information reported. Under 15 U.S.C. 1681i-2, once a dispute is raised, they must promptly investigate, verify with documented evidence, or delete the disputed item. No lawful verification has occurred in my case.Per 15 U.S.C. 1681n and 1681o, willful or negligent failure to comply with the **** makes the furnisher and *** liable for actual damages, statutory damages, costs, and attorneys fees. The continued reporting is damaging my credit and reputation without lawful cause.I demand immediate deletion of all negative entries related to this account from *******, Experian, **********, LexisNexis, Innovis, and CoreLogic, and written confirmation of its removal. This is not a request to pay or settlethis is a demand to remove inaccurate and unlawfully reported data as required by federal law.

  Business Response

  Date: 08/13/2025

  Good day,
  
  Thank you for your correspondence submitted through the Better Business Bureau (BBB). We take all consumer complaints seriously and are committed to reviewing them thoroughly and fairly. Please be advised that Sequium Asset Solutions, LLC (Sequium) operates in full compliance with all applicable federal and state regulations. Additionally, Sequium does not own the referenced debt; rather, we are acting as a debt collector on behalf of ***************
  
  On October 31, 2024, ************** engaged Sequium for the services of attempting to collect the outstanding balance on the following account: 
  
  Customer Name: ******** ******
  Account Number: ******4501
  Current Balance: $310.20
  
  On November 1, 2024, in accordance with the Fair Debt Collection Practices Act (*****), Sequium sent you a Model Validation Notice via email to the email address ******************* advising you of your rights as it relates to this debt.
  
  In review of your account, this matter was initially reported to the consumer reporting agencies on or around March 4, 2025. This reporting was done in accordance with Regulation F of the ***** which permits reporting no less than fourteen days after the debt collector has either spoken with you concerning the debt or sent to you the model validation notice via mail or electronically. Our records do not show that the November 1, 2024, Model Validation Notice returned. Additionally, our records do not reflect receipt of any disputes concerning this matter prior to this reporting which would have violated the Fair Credit Reporting Act (FCRA). In light of this, Sequiums actions were compliant with both the *****, ****, and any applicable state statutes.
  
  Upon receiving your complaint, your account has been placed in a dispute status. As a result, a request for tradeline deletion has been submitted to the credit reporting agencies, and your concern has been escalated to ************** for further review. Please note that Sequium does not control the timing of when the credit bureaus processes or reflects the deletion of this information on your credit report. Once we receive additional information from them, unless you request otherwise, we will be in contact to provide you with an update.
  
  Should you require further assistance, feel free to contact Sequium via email at ********************************** or by phone at ************.
  
  Sequium Asset Solutions, LLC
  KKL

  Customer Answer

  Date: 08/14/2025

   
  Complaint: 23725621
  
  I am rejecting this response because:I acknowledge Sequiums statement that they have submitted a tradeline deletion request. However, I reject their assertion of full compliance with the ***** and FCRA.
  
  
  I never received the Model Validation Notice they claim was emailed on November 1, 2024, nor did I receive any physical copy. Under ***** 809 (15 U.S.C. 1692g), I am requesting:
  
  
  Full itemization of the alleged debt.
  Copy of the original service agreement with ************** bearing my signature.
  Proof of delivery for the alleged validation notice (including logs or receipts).
  
  
  
  
  Under FCRA 623(a), furnishing information to credit bureaus without proper validation and verification after a dispute is a violation. This account must remain permanently deleted and all collection activity must cease unless valid proof is provided.
  
  
  Until these items are produced, I do not consider this matter resolved.
  
  
  
  Sincerely,
  
  ******** ******

  Business Response

  Date: 08/18/2025

  Good day,
  
  Sequium Asset Solutions, LLC acknowledges receipt of your rejection of our response to your Better Business Bureau (BBB) complaint.
  
  On October 31, 2024, ************** engaged Sequium for the services of attempting to collect the outstanding balance on the following account: 
  
  Customer Name: ******** ******
  Account Number: ******4501
  Current Balance: $310.20
  
  Our records reflect that on November 1, 2024, in accordance with the Fair Debt Collection Practices Act (FDCPA), Sequium transmitted a Model Validation Notice via email to ******************** advising you of your rights regarding this debt. The email was successfully delivered to your inbox but remains unopened, which is beyond our control. For your reference, a copy of the notice is enclosed with this correspondence.
  
  As noted in our original response, your request was escalated to **************. Once we receive additional information from them, we will contact you with an update unless you instruct us otherwise. Please note, the tradeline deletion was submitted to the credit reporting agencies on August *******. As you mentioned, no collection activity will occur on this account until we have provided you with debt validation.
  
  Sequium Asset Solutions, LLC
  KKL

• Initial Complaint

  Date:08/07/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a formal complaint against Sequiium Asset Solutions regarding a debt they claim to be collecting on behalf of ********I dispute the validity of this debt. I have no contractual relationship with Sequiium Asset Solutions, and despite my formal request, they have failed to provide the original contract or any legally sufficient documentation verifying the alleged obligation. This is a clear violation of the Fair Debt Collection Practices Act (FDCPA) and the Fair Credit Reporting Act (FCRA).Nonetheless, Sequiium Asset Solutions has reported this unverified account to the credit bureaus, causing harm to my credit profile. Reporting a debt without providing proper validation is unlawful and misleading.

  Business Response

  Date: 08/11/2025

  Good day,
  
  Thank you for your correspondence submitted through the Better Business Bureau (BBB). We take all consumer complaints seriously and are committed to reviewing them thoroughly and fairly. Please be advised that Sequium Asset Solutions, LLC (Sequium) operates in full compliance with all applicable federal and state regulations. Additionally, Sequium does not own the referenced debt; rather, we are acting as a debt collector on behalf of ********
  
  On April 23, 2025, ******* engaged Sequium for the services of attempting to collect the outstanding balance on the following account: 
  
  Customer Name: **** *****
  Account Number: ************7509
  Current Balance: $333.39
  
  On April 24, 2025, in accordance with the Fair Debt Collection Practices Act (*****), Sequium sent you a Model Validation Notice via email to the email address ******************** advising you of your rights as it relates to this debt.
  
  In review of your account, this matter was initially reported to the consumer reporting agencies on or around June 24, 2025. This reporting was done in accordance with Regulation F of the ***** which permits reporting no less than fourteen days after the debt collector has either spoken with you concerning the debt or sent to you the model validation notice via mail or electronically. Our records do not show that the April 24, 2025, Model Validation Notice returned. Additionally, our records do not reflect receipt of any disputes concerning this matter prior to this reporting which would have violated the Fair Credit Reporting Act (FCRA). In light of this, Sequiums actions were compliant with both the *****, ****, and any applicable state statutes.
  
  Please be advised that, prior to your recent complaint, Sequium had not received any request from you for documentation to validate the debt. As such,Sequium has not violated your rights in any way as we have operated in full compliance with all applicable federal and state regulations.
  
  Upon receiving your complaint, your account was placed in a dispute status. As a result, a request for tradeline deletion has been submitted to the credit reporting agencies. Please note that Sequium does not control the timing of when the credit bureaus processes or reflects the deletion of this information on your credit report.
  
  Enclosed with this response, please see attached documentation related to this debt. Collection attempts by Sequium will cease, providing you with sufficient time to review the documentation provided. In the meantime, if this addresses your concerns, you may visit ****************************** to explore available payment plan options and make a payment using a debit/credit card or checking account. Please use reference number ******** to log in. You may also feel free to email Sequium at ********************************** or reach out to Sequium at ************ for additional assistance.
  
  Sequium Asset Solutions, LLC
  KKL

  Customer Answer

  Date: 08/11/2025

   
  Complaint: 23715458
  I reject the businesss response in its entirety. Sequium Asset Solutions has failed to provide legally sufficient documentation establishing that I *** the alleged debt in question. Specifically:
  No Proof of Ownership or Right to Collect  The business has not provided a copy of the original contract or any competent evidence linking me to the alleged ******* account. Without this, they have no legal standing to collect.
  Violation of the ***** (15 U.S.C. 1692g)  Under federal law, once a consumer disputes a debt in writing, the collector must cease collection and provide proper validation before continuing. Sequium Asset Solutions has continued to report this debt to the credit bureaus without providing validation, constituting a clear violation.
  Violation of the **** (15 U.S.C. 1681s-2)  Furnishing information to consumer reporting agencies that is inaccurate or unverifiable is prohibited. By reporting this unverified account, the business has willfully and negligently harmed my credit profile.
  Failure to Cure Harm  Despite being on notice, the business has neither removed the derogatory tradeline nor provided any admissible evidence to substantiate the debt.
  Demand for **************************start="1473" data-end="1476">I demand that Sequium Asset Solutions immediately:
  Delete the disputed account from all consumer credit reporting agencies.
  Cease all collection activity related to this alleged obligation.
  If this matter is not resolved within 7 calendar days, I will proceed with filing formal complaints with the ***** FTC, and my states ************************* as well as initiating legal action to seek statutory damages, actual damages, attorneys fees, and costs as provided by law.
  This rejection is submitted without waiver of any rights, claims, or remedies under applicable federal or state law, all of which are expressly reserved.
  
  Sincerely,
  
  **** *****

  Business Response

  Date: 08/13/2025

  Good day,
  
  Sequium Asset Solutions, LLC acknowledges receipt of your rejection of our response to your Better Business Bureau (BBB) complaint.
  
  On April 23, 2025, ******* engaged Sequium for the services of attempting to collect the outstanding balance on the following account: 
  
  Customer Name: **** *****
  Account Number: ************7509
  Current Balance: $333.39
  
  Please note, Sequium has neither purchased the debt in question nor received it through a transfer of ownership. As such, documentation relevant to those procedures does not apply in this case. Sequium is a debt collector acting on behalf of ******* to recover the outstanding balance.
  
  As stated in our original complaint response, upon receiving your complaint, your account was placed in a dispute status. As a result, a request for tradeline deletion has been submitted to the credit reporting agencies.Please note that Sequium does not control the timing of when the credit bureaus processes or reflects the deletion of this information on your credit report.
  
  Following your complaint and request for all communications to cease-and-desist, please be advised that Sequium has closed your account in our office.
  
  If you should have any further questions or need additional assistance,please contact ******* directly.
  
  Sequium Asset Solutions, LLC
  KKL
  

• Initial Complaint

  Date:08/05/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid off my debt to Sequium Asset Solutions this past Thursday, July 31st and they are refusing to send me a receipt.

  Business Response

  Date: 08/06/2025

  Good day,
  
  Thank you for your correspondence submitted through the Better Business Bureau (BBB). We take all consumer complaints seriously and are committed to reviewing them thoroughly and fairly. Please be advised that Sequium Asset Solutions, LLC (Sequium) operates in full compliance with all applicable federal and state regulations. Additionally, Sequium does not own the referenced debt; rather, we are acting as a debt collector on behalf of Villas At **************
  
  On March 20, 2023, Villas At ************* engaged Sequium for the services of attempting to collect the outstanding balance on the following account: 
  
  Customer Name: **** *****
  Account Number: ****7499
  Current Balance: $0.00
  
  On March 21, 2025, in accordance with the Fair Debt Collection Practices Act (*****), Sequium sent you a Model Validation Notice via mail to the mailing address ***************************************************** advising you of your rights as it relates to this debt.
  
  In review of your account, this matter was initially reported to the consumer reporting agencies on or around May 9, 2025. This reporting was done in accordance with Regulation F of the ***** which permits reporting no less than fourteen days after the debt collector has either spoken with you concerning the debt or sent to you the model validation notice via mail or electronically. Our records do not show that the March 21, 2025, Model Validation Notice returned. Additionally, our records do not reflect receipt of any disputes concerning this matter prior to this reporting which would have violated the Fair Credit Reporting Act (FCRA). In light of this, Sequiums actions were compliant with both the *****, ****, and any applicable state statutes.
  
  Our records indicate that on July 31, 2025, a payment of $1,743.38 was made on your account, satisfying the full balance of $2,551.29. Subsequently,on August 5, 2025, a request was submitted to the credit reporting agencies to update the tradeline to reflect a paid in full status. Please note that while Sequium promptly reports updates, we do not control the timing of when the credit bureaus processes or displays these changes on your credit report.
  
  Following this payment, we noted multiple requests from you for a payment receipt. Please be advised that a receipt was originally sent to the email address on file at the time, ********************************,after the date the payment was processed. For your convenience, a copy of the receipt is enclosed with this correspondence.
  
  We regret any inconvenience you may have experienced obtaining timely confirmation. Please know that Sequium values your concerns and is committed to providing responsive and appropriate support. We trust this resolves your inquiry.
  
  Sequium Asset Solutions, LLC
  KKL

• Initial Complaint

  Date:08/04/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with ****************, I do not have a contract with Sequium Asset Solutions, LLC, they did not provide me with the original contract as I requested.

  Business Response

  Date: 08/06/2025

  Good day,
  
  Thank you for your correspondence submitted through the Better Business Bureau (BBB). We take all consumer complaints seriously and are committed to reviewing them thoroughly and fairly. Please be advised that Sequium Asset Solutions, LLC (Sequium) operates in full compliance with all applicable federal and state regulations. Additionally, Sequium does not own the referenced debt; rather, we are acting as a debt collector on behalf of *****************
  
  On July 17, 2025, ******* Wireless engaged Sequium for the services of attempting to collect the outstanding balance on the following account: 
  
  Customer Name: ******* ********
  Account Number: ***************
  Original Balance: $2,435.41
  Collection Cost: $438.37
  Current Balance: $2,873.78
  
  On July 19, 2025, in accordance with the Fair Debt Collection Practices Act (FDCPA), Sequium sent you a Model Validation Notice via email to the email address ***************************** advising you of your rights as it relates to this debt.
  
  Please be advised that, prior to your recent complaint, Sequium had not received any request from you for documentation to validate the debt.
  
  Enclosed with this response, please see attached documentation related to this debt. Collection attempts by Sequium will cease, providing you with sufficient time to review the documentation provided. In the meantime, if this addresses your concerns, you may visit ****************************** to explore available payment plan options and make a payment using a debit/credit card or checking account. Please use reference number ******** to log in. You may also feel free to email Sequium at ********************************** or reach out to Sequium at ************ for additional assistance.
  
  Concerning the reporting of this debt to the consumer reporting agencies, Sequium Asset Solutions, LLC does not report to any of the consumer reporting agencies on behalf of ****************. Please contact *******s recovery department at ************** if you have any questions regarding their credit reporting practices.
  
  Sequium Asset Solutions, LLC
  KKL

• Initial Complaint

  Date:08/03/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with THE ******. I do not have a contract with SEQUIUM ASSET SOLUTIONS LLC. They did not provide me with a contract as requested. My desired resolution is to have a correction to my credit report. I demand this account be removed from my credit report. I will need an adjustment to all 3 bureaus.

  Business Response

  Date: 08/05/2025

  Good day,
  
  Thank you for your correspondence submitted through the Better Business Bureau (BBB). We take all consumer complaints seriously and are committed to reviewing them thoroughly and fairly. Please be advised that Sequium Asset Solutions, LLC (Sequium) operates in full compliance with all applicable federal and state regulations. Additionally, Sequium does not own the referenced debt; rather, we are acting as a debt collector on behalf of The ******.
  
  On June 27, 2024, The ****** engaged Sequium for the services of attempting to collect the outstanding balance on the following account: 
  
  Customer Name: ****** ******
  Account Number: ****3240
  Current Balance: $3,400.68
  
  On June 28, 2024, in accordance with the Fair Debt Collection Practices Act (*****), Sequium sent you a Model Validation Notice via email to the email address *********************** advising you of your rights as it relates to this debt.
  
  In review of your account, this matter was initially reported to the consumer reporting agencies on or around October 25, 2024. This reporting was done in accordance with Regulation F of the ***** which permits reporting no less than fourteen days after the debt collector has either spoken with you concerning the debt or sent to you the model validation notice via mail or electronically. Our records do not show that the June 28, 2024, Model Validation Notice returned. Additionally, our records do not reflect receipt of any disputes concerning this matter prior to this reporting which would have violated the Fair Credit Reporting Act (FCRA). In light of this, Sequiums actions were compliant with both the *****, ****, and any applicable state statutes.
  
  Please be advised that, prior to your recent complaint, Sequium had not received any request from you for documentation to validate the debt.
  
  Upon receiving your complaint, your account was placed in a dispute status. As a result, a request for a tradeline update to dispute has been submitted to the credit reporting agencies. Please note that Sequium does not control the timing of when the credit bureaus processes or reflects the update of this information on your credit report.
  
  Enclosed with this response, please see attached documentation related to this debt. Collection attempts by Sequium will cease, providing you with sufficient time to review the documentation provided. In the meantime, if this addresses your concerns, you may visit ****************************** to explore available payment plan options and make a payment using a debit/credit card or checking account. Please use reference number ******** to log in. You may also feel free to email Sequium at ********************************** or reach out to Sequium at ************ for additional assistance.
  
  Sequium Asset Solutions, LLC
  KKL

  Customer Answer

  Date: 08/05/2025

   
  Complaint: 23694486
  
  I am rejecting this response because: I am rejecting this response because: Regardless of what company, business or entity has reached out to you, I am not doing business with Sequim. It goes against my rights to be contacted by you all and I have never signed any contracts with you. I refuse to be contacted via mail, postal or even email. Again under 15 U.S. CODE 1692(C)(A). You are in violation of my privacy in which I never started or did business with you. I demand to have this removed from my credit report.
  
  Sincerely,
  
  ****** ******

  Business Response

  Date: 08/06/2025

  Good day,
  
  Sequium Asset Solutions, LLC acknowledges receipt of your rejection of our response to your Better Business Bureau (BBB) complaint.
  
  On June 27, 2024, The ****** engaged Sequium for the services of attempting to collect the outstanding balance on the following account: 
  
  Customer Name: ****** ******
  Account Number: ****3240
  Current Balance: $3,400.68
  
  Following your complaint and request for all communications to cease-and-desist, please be advised that Sequium has closed your account in our office. As a result, a request for tradeline deletion has been submitted to the credit reporting agencies. Please note that Sequium does not control the timing of when the credit bureaus processes or reflects the deletion of this information on your credit report. You will receive no further contact from Sequium regarding this matter.
  
  If you should have any further questions or need additional assistance,please contact The ****** **********************************************

  Customer Answer

  Date: 08/06/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ******

• Initial Complaint

  Date:08/01/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company calls my home a dozen times a month looking for my 45 year old son for a debt they claim he owes. My son does not live here. Some online company has my address listed as his suddenly and now I am getting dozens of calls for debt collection. I am sick of it. I have repeatedly told them to STOP CALLING THIS NUMBER but they do it over and over and over again. ***** ******* DOES NOT LIVE HERE. HE IS IN A MENTAL INSTITUTION OR HOMELESS. STOP HARASSING ME!

  Business Response

  Date: 08/06/2025

  Good day,
  
  Thank you for your recent correspondence submitted through the Better Business Bureau (BBB). At Sequium Asset Solutions, LLC (Sequium), we take all consumer complaints seriously and are committed to reviewing each matter thoroughly and fairly.
  
  Please be assured that Sequium operates in full compliance with all applicable federal and state laws and regulations. We are dedicated to addressing concerns with the utmost care and professionalism.
  
  Prior to receiving your complaint, Sequium had no prior communication requesting for us to stop calling.
  
  In response to your complaint, we have removed your contact number and mailing address from the account referenced. Accordingly, you will receive no further communication from Sequium regarding this matter.
  
  Should you have any additional concerns, we encourage you to contact the BBB directly as we will continue to coordinate our responses through that channel.
  
  Sequium Asset Solutions, LLC
  KKL

  Customer Answer

  Date: 08/06/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *******

• Initial Complaint

  Date:07/31/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ******* account was closed 11/20/2024 Final bill of $47.22 was paid 11/28/2024 Our account balance on the Xfinity app shows a balance of $0.00.Our ******** account reported a collection attempt from Sequium Asset Solutions in the amount of $87.59 regarding this account. We have been unable to reach anyone at Sequium ************ which is the number provided by ********. Please advise what action we should take to resolve this matter.

  Business Response

  Date: 08/05/2025

  Good day,
  
  Thank you for your correspondence submitted through the Better Business Bureau (BBB). We take all consumer complaints seriously and are committed to reviewing them thoroughly and fairly. Please be advised that Sequium Asset Solutions, LLC (Sequium) operates in full compliance with all applicable federal and state regulations. Additionally, Sequium does not own the referenced debt; rather, we are acting as a debt collector on behalf of ***************
  
  On May 22, 2025, ************** engaged Sequium for the services of attempting to collect the outstanding balance on the following account: 
  
  Customer Name: ****** ******
  Account Number: ******4663
  Current Balance: $87.59
  
  On May 23, 2025, in accordance with the Fair Debt Collection Practices Act (*****), Sequium sent you a Model Validation Notice via email to the email address **************** advising you of your rights as it relates to this debt.
  
  In review of your account, this matter was initially reported to the consumer reporting agencies on or around July 29, 2025. This reporting was done in accordance with Regulation F of the ***** which permits reporting no less than fourteen days after the debt collector has either spoken with you concerning the debt or sent to you the model validation notice via mail or electronically. Our records do not show that the May 23, 2025, Model Validation Notice returned. Additionally, our records do not reflect receipt of any disputes concerning this matter prior to this reporting which would have violated the Fair Credit Reporting Act (FCRA). In light of this, Sequiums actions were compliant with both the *****, ****, and any applicable state statutes.
  
  Upon receiving your complaint, your account has been placed in a dispute status. As a result, a request for tradeline deletion has been submitted to the credit reporting agencies, and your concern has been escalated to ************** for further review. Please note that Sequium does not control the timing of when the credit bureaus processes or reflects the deletion of this information on your credit report. Once we receive additional information from them, unless you request otherwise, we will be in contact to provide you with an update.
  
  Sorry you were not able to contact us via the telephone number given to you by ********. I have enclosed our most current contact information in this response.
  
  Should you require further assistance, feel free to contact Sequium via email at ********************************** or by phone at ************.
  
  Sequium Asset Solutions, LLC
  KKL

• Initial Complaint

  Date:07/31/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Im not liable for this debt with Sequium Asset ************, I do not have a contract with Sequium Asset Solution, they did not provide me with the original contract as requested.

  Business Response

  Date: 08/01/2025

  Good day,
  
  Thank you for your correspondence submitted through the Better Business Bureau (BBB). We take all consumer complaints seriously and are committed to reviewing them thoroughly and fairly. Please be advised that Sequium Asset Solutions, LLC (Sequium) operates in full compliance with all applicable federal and state regulations. Additionally, Sequium does not own the referenced debt; rather, we are acting as a debt collector on behalf of AT&T Mobility.
  
  On April 18, 2025, AT&T Mobility engaged Sequium for the services of attempting to collect the outstanding balance on the following account: 
  
  Customer Name: ******* ***
  Account Number: ********2457
  Current Balance: $374.52
  
  On April 22, 2025, in accordance with the Fair Debt Collection Practices Act (*****), Sequium sent you a Model Validation Notice via email to the email address ********************* advising you of your rights as it relates to this debt.
  
  In review of your account, this matter was initially reported to the consumer reporting agencies on or around June 10, 2025. This reporting was done in accordance with Regulation F of the ***** which permits reporting no less than fourteen days after the debt collector has either spoken with you concerning the debt or sent to you the model validation notice via mail or electronically. Our records do not show that the April 22, 2025, Model Validation Notice returned. Additionally, our records do not reflect receipt of any disputes concerning this matter prior to this reporting which would have violated the Fair Credit Reporting Act (FCRA). In light of this, Sequiums actions were compliant with both the *****, ****, and any applicable state statutes.
  
  Please be advised that, prior to your recent complaint, Sequium had not received any request from you for documentation to validate the debt.
  
  Upon receiving your complaint, your account was placed in a dispute status. As a result, a request for tradeline deletion has been submitted to the credit reporting agencies. Please note that Sequium does not control the timing of when the credit bureaus processes or reflects the deletion of this information on your credit report.
  
  Enclosed with this response, please see attached documentation related to this debt.Collection attempts by Sequium will cease, providing you with sufficient time to review the documentation provided. In the meantime, if this addresses your concerns, you may visit ****************************** to explore available payment plan options and make a payment using a debit/credit card or checking account. Please use reference number ******** to log in. You may also feel free to email Sequium at ********************************** or reach out to Sequium at ************ for additional assistance.
  
  Sequium Asset Solutions, LLC
  KKL
  

• Initial Complaint

  Date:07/30/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Sequium issued a collection report to my Credit file which is inaccurate claiming I have an unpaid debt with *******. I have never had a ******* account nor did I ever receive any bills from them stating I opened an account. This collection agency had fraudulently access my report and will not respond to any calls to take action to clear this problem up. I would like immediate action to resolve the issue they have created.

  Business Response

  Date: 08/01/2025

  Good day,
  
  Thank you for your correspondence submitted through the Better Business Bureau (BBB). We take all consumer complaints seriously and are committed to reviewing them thoroughly and fairly. Please be advised that Sequium Asset Solutions,LLC (Sequium) operates in full compliance with all applicable federal and state regulations. Additionally, Sequium does not own the referenced debt;rather, we are acting as a debt collector on behalf of ********
  
  On May 27, 2025, ******* engaged Sequium for the services of attempting to collect the outstanding balance on the following account: 
  
  Customer Name: ***** ******
  Account Number: ************6269
  Current Balance: $79.04
  
  On May 28, 2025, in accordance with the Fair Debt Collection Practices Act (*****), Sequium sent you a Model Validation Notice via email to the email address ******************** advising you of your rights as it relates to this debt.
  
  In review of your account, the information was not fraudulently reported. This matter was initially reported to the consumer reporting agencies on or around July 29, 2025. This reporting was done in accordance with Regulation F of the ***** which permits reporting no less than fourteen days after the debt collector has either spoken with you concerning the debt or sent to you the model validation notice via mail or electronically. Our records do not show that the May 28, 2025, Model Validation Notice returned. Additionally,our records do not reflect receipt of any disputes concerning this matter prior to this reporting which would have violated the Fair Credit Reporting Act (FCRA). In light of this, Sequiums actions were compliant with both the *****, ****, and any applicable state statutes.
  
  Our records do not reflect having received any telephone calls from you,and upon receiving your complaint, your account was placed in a dispute ********* a result, a request for tradeline deletion has been submitted to the credit reporting agencies. Please note that Sequium does not control the timing of when the credit bureaus processes or reflects the deletion of this information on your credit report.
  
  Enclosed with this response, please see attached documentation related to this debt. Collection attempts by Sequium will cease, providing you with sufficient time to review the documentation provided. In the meantime, if this addresses your concerns, you may visit ****************************** to explore available payment plan options and make a payment using a debit/credit card or checking account. Please use reference number ******** to log in. You may also feel free to email Sequium at ********************************** or reach out to Sequium at ************ for additional assistance.
  
  Sequium Asset Solutions, LLC
  KKL

  Customer Answer

  Date: 08/01/2025

   
  Complaint: 23677597
  
  I am rejecting this response because: I have never lived at the address shown and never received these bills.  I never had xfinity at any address I have lived at.  This is clearly fraud under my name.
  
  Sincerely,
  
  ***** ******

  Business Response

  Date: 08/05/2025

  Good day,
  
  Sequium Asset Solutions, LLC acknowledges receipt of your rejection of our response to your Better Business Bureau (BBB) complaint.
  
  On May 27, 2025, ******* engaged Sequium for the services of attempting to collect the outstanding balance on the following account: 
  
  Customer Name: ***** ******
  Account Number: ************6269
  Current Balance: $79.04
  
  We are very sorry to hear that you were a victim of fraud. We have updated the status of the account as fraudulent and have escalated this matter to *******.
  
  If you have not already done so, in order for ******* to address your fraud claim, please submit your fraud claim online at **************************************** or to speak with a member of the ******* Identity Theft Department, you may call ************.
  
  There will be no further communication from our office regarding this account. If you have any additional questions, please reach out to *******.
  
  Sequium Asset Solutions, LLC
  KKL