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Business Profile

Collections Agencies

Sequium Asset Solutions, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Collections Agencies.

This business has 1 alert

Complaints

Customer Complaints Summary

  • 1,080 total complaints in the last 3 years.
  • 350 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/19/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I just received a collections hit from Sequim Asset Solutions aka collections agency, for an account I allegedly opened with ***** It was a business account with ***** I deal exclusively with Sprint, the ******** after they absorbed Sprint, and I had Metro briefly in between. I have never opened such an account. Furthermore, I researched online to discover that a great number of people have discovered this magical delinquency on their account and have no idea why it's there. This is fishy. Either my information was used to open an **** business account, or Sequim is running a scam. The rest of my credit is great. I'm going to attempt to call both Sequim and ****, but I think this information needs to be known so others can be aware. The odd thing, not one person has attempted to call to collect this imaginary debt.

    Business Response

    Date: 10/25/2022

    Good day,

    Please be advised that your account was closed as fraud on October 19, 2022, and returned to our client.
    A deletion of our account was processed on October 21, 2022,  to remove the account information from your credit file.
    Please note, once we submit the request to the credit agencies, it may take up to 60 days to reflect the update to your credit.
    There will be no further communication from our office regarding the account.

    Thanks,

    *******************

    Compliance Specialist

    Sequium Asset Solutions, LLC 

  • Initial Complaint

    Date:10/19/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I noticed that there is inaccurate account that I needed to report. Evaluate and investigate those account that is not 100% accurate. Here are the lists that indicates the company name, balance, and date last reported:Account Name SEQUIUM Balance $203.00 Account Number ********

    Business Response

    Date: 10/25/2022

    Good day,

    As of September 16, 2022, our client requested the closure of your account and returned to their office. You will have to contact ******* directly for further assistance.
    A deletion has been processed to have this information removed from your credit file with the three major credit reporting agencies (Equifax, Experian, and TransUnion).
    Please note, once we submit the request to the credit agencies, it may take up to 60 days to reflect the update to your credit.
    There will be no further communication from our office regarding the account. 

    Thanks,

    *******************

    Compliance Specialist

    Sequium Asset Solutions, LLC 

  • Initial Complaint

    Date:10/17/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Got 2 bills from this company, one from 7/08/2004 (reference ********) and one from 3/7/2005 (reference ********). I have no idea what these could possibly be for as they are extremely old. They are also charging interest on these. I don't understand how a company can just send bills without any backup or proof that these are actually my debts. I am reluctant to go to their site and file a dispute as they want my phone number and my guess is that they will begin calling all the time. These kind of companies should not be able to do these kind of things.

    Business Response

    Date: 10/28/2022

    Good day,

    Good day,

    Please be advised that we are governed by rules and regulations that do not permit the disclosure of information to an unauthorized third-party. Our records do not indicate an account in our office with the name *********************, or that any mail sent from our office was addressed to a ******* Street.

    Thank you,

    *******************

    Compliance Specialist

    Sequium Asset Solutions, LLC

    Customer Answer

    Date: 10/29/2022

     
    Complaint: 18234827

    I am rejecting this response because:  ******* Street is my wife and I used her information so she could help me with this.

    Sincerely,

    ******* Street

    Business Response

    Date: 11/02/2022

    Good day,

    As previously stated we are governed by rules and regulations that do not permit the disclosure of information to an unauthorized third-party. If you would like your wife to speak on your behalf please feel free to contact our office and speak with one of our agents to provide authorization.

    Thanks,

    *******************

    Compliance Specialist

    Sequium Asset Solutions, LLC 

    Customer Answer

    Date: 11/04/2022

     
    Complaint: 18234827

    I am rejecting this response because:  You have permission to speak to my wife **********************  Otherwise we will continue this through this process.  This is totally unacceptable as it appears you are just trying to collect on 2 bills that you have no idea what they are for either. 

    Sincerely,
    ******* Street

    Customer Answer

    Date: 11/09/2022

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID .********, , and find that Mediation is necessary.I am still very reluctant to even talk to these people verbally as I do not trust them at all.

    Regards,

    ******* Street

  • Initial Complaint

    Date:10/13/2022

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with **** EMERGENCY GROUP PC and I do not have a contract with SEQUIUM ASSET SOLUTION plus they did not provide me with the original application like I asked.account number: ******** amount disputed: $106.00

    Business Response

    Date: 10/20/2022

    Good day,

    On October 19,2022 , the account was closed in our office and returned to our client. You will have to contact **** *************** PC directly for further assistance.
    A deletion of the account will be processed to remove the account information from your credit file.
    Please note, once we submit the request to the credit agencies, it may take up to 60 days to reflect the update to your credit.
    There will be no further communication from our office regarding the account. 

    Thanks,

    *******************

    Compliance Specialist

    Sequium Asset Solutions, LLC 

  • Initial Complaint

    Date:10/13/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I checked my credit report and noticed I had a collection from SEQUIUM ASSET SOLUTION that was opened in 07/06/2022 for $563.00 with account number starting in ******** that I do not recall and am not liable for. I never entered into a signed agreement or completed an original contract with them. This is fraudulent and a violation of my rights. This inaccurate collection is not mine. If you believe this account is mine, prove the validity.I would like all collection activity to cease immediately and for this inaccurate and fraudulent collection to be removed from my credit report or I will file for litigation and report you to the **** and FTC.

    Business Response

    Date: 10/19/2022

    Good day,

    Please be advised that I have thoroughly reviewed your written complaint. Sequium Asset Solutions, LLC is a collection agency representing AT&T U-Verse in association with a collection claim on original account number ending in *****. Your account was placed with Sequium for collections on July 6, 2022. Please be advised that we are requesting further documentation from our client. Your account has been placed in a dispute status and a request to our client for validation has been submitted. The validation will be emailed to the address on file, during this time collection activity will cease providing you time to receive and review the validation of the debt. 

    Thanks,

    *******************

    Compliance Specialist

    Sequium Asset Solutions, LLC 

  • Initial Complaint

    Date:10/11/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    *** UVERSE has not corrected my account from **************************************************************************. I lived in apt. ***** and had major A/C failures. This is a brand new apartment complex. They could not fix it. So I was transferred into apt. *****. The *** SMART MANAGER system they use was never disconnected from apt. *****. They kept calling me for payment. I kept telling them I was transferred to apt. *****. This went on for weeks after several calls I made to *** to correct this. I spoke with a different person every time and got nowhere. This was back in 2020. All of a sudden this Sequium collectors put in on my credit report, Now I have a derrogatory ***** I have always had an excellent credit score. I was told by *** billing customer service that I owed nothing and they apologized for the mistake. I want this $199. amount off my credit report. Where they got this amount does not exist. This is my first attempt to fix this collection and will do whatever it takes to stop it. Any suggestions would be helpful. Thank you.

    Business Response

    Date: 10/19/2022

    Good day,

    After thorough review of your complaint, please be advised that we are requesting further documentation from our client. Your account has been placed in a dispute status and a request to our client for validation has been submitted. The validation will be emailed to the address on file, during this time collection activity will cease providing you time to receive and review the validation of the debt. 

    Thanks,

    *******************

    Compliance Specialist

    Sequium Asset Solutions, LLC 

  • Initial Complaint

    Date:10/11/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company is trying to collect from an account they state is from July 8, **** (Reference ********) and another account they state from March 7, 2006 (Reference ********). **** was trying to collect for the same accounts and was reported here. We have no idea what these debts could be for and require proof (not a copy of something you can create online like **** tried to do). They are stating it was from a bank account which was acquired by another collections agency. If I go online to dispute at their site, they want my phone number and my guess they will use that to harass me about these accounts that I have no clue what they are to begin with. ***** years ago is a long time and to try and collect money without sending proof of debt seems like a scam to me. Can you assist?

    Business Response

    Date: 10/19/2022

    Good day,

    Good day,

    Sequium Asset Solution, LLC is a collection agency representing Palisades Collection LLC in association with collections claim on the defaulted judgments related to a ************** debt acquired by Palisades Collection LLC. ******* Street is listed as the responsible party, and all communication from our office has been regarding the judgment accounts ending in ***** and *****; our reference numbers ******** and ********. The original creditor is **************, and the judgment accounts were placed in our office on September 30, 2022, for a balance of $1,610.35 and $2,140.87. Per our records, the judgment was awarded on March 7, ****, case number 015082-04. The second judgement was awarded on July 8, 2022, case number 004340-04. A letter notifying you of this debt was mailed to your address on October 3, 2022. Per your complaint, we have placed the account in a dispute status and a request to our client for validation has been submitted. The validation will be mailed to the address on file, during this time collection activity will cease providing you time to receive and review the validation of the debt. On behalf of Sequium Asset Solutions, LLC I want to apologize for any inconvenience that this may have caused you. If you have any further questions regarding our agencys handling of this matter or need any additional information, please feel free to contact me at *************************************.

    Thanks,

    *******************

    Compliance Specialist

    Sequium Asset Solutions, LLC  

    Customer Answer

    Date: 10/21/2022

    I will await to see what this company sends to me to validate their actions.

    Business Response

    Date: 10/26/2022

    Good day,

    For your privacy, I will forward to you at the email you provided here, the validation you have requested.

    Thanks,

    *******************

    Compliance Specialist

    Sequium Asset Solutions, LLC 

    Customer Answer

    Date: 10/27/2022

     
    Complaint: 18200366

    I am rejecting this response because:  These documents still do not tell me what the original debt was for and I have no clue what it could be.  One of the documents was from another collection account which I also told them the same thing and they then gave these accounts to ****************** instead of responding.  Still no idea what these judgements are even for.

    Sincerely,

    ******* Street

    Business Response

    Date: 11/07/2022

    Good day,

    If you have any further questions in regards to the documentation received, please feel free to contact our office and speak with an agent .

     

    Thank you ,

    *******************

    Compliance Specialist

    Sequium Asset Solutions, LLC 

    Customer Answer

    Date: 11/09/2022

     
    Complaint: 18200366

    I am rejecting this response because: I do not want to do anything verbally with this company.  I want to know exactly what the debts were for and why it is just now trying to be collected.  Thank you.

    Sincerely,

    ******* Street

  • Initial Complaint

    Date:10/10/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been getting calls with voicemails from a number claiming to be a debt collector, ******, for a $3000+ debt, that I am unaware about. The phone number they call from does not match any business phone number linked to ****** on a ****** search. No additional information is provided on the voice mails. The calls stopped for awhile and now I am getting text messages. Again, the numbers do not link back to a legitimate number and when I try to open the website, these is no active webpage. When I have tried to call, no one answers. Seems like a scam.

    Business Response

    Date: 10/14/2022

    Good day,

    Upon completion of our investigation, it appears we are attempting to reach another party. The phone number ************** has been removed from our system and you will receive no further communication from our office.

    Thanks,

    *******************

    Compliance Specialist

    Sequium Asset Solutions, LLC 

  • Initial Complaint

    Date:10/09/2022

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I just went on experience and seen a bill for **** I've never dealt with these people

    Business Response

    Date: 10/14/2022

    Good day,

    After thorough review of your complaint, please be advised that we are requesting further documentation from our client. Your account has been placed in a dispute status and a request to our client for validation has been submitted. The validation will be emailed to the address on file, during this time collection activity will cease providing you time to receive and review the validation of the debt. 

    Thanks,

    Kala Parks 

    Compliance Specialist

    Sequium Asset Solutions, LLC 

    Customer Answer

    Date: 10/14/2022

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *********************************

  • Initial Complaint

    Date:10/09/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    As of 10/9/2022 Sequium continues to report a fraudulent account to my credit report in the amount of $1,731. I have filed a dispute, completed an identity theft affidavit and police report concerning the account that does not belong to me. Sequium is violating the law and my rights by continuing to report this debt. My final option is to file suit against this business under the ***** and FCRA violations

    Business Response

    Date: 10/13/2022

    Good day,

    Please be advised that your account was closed as fraud on October 9, 2022 and returned to our client.
    A deletion of our account was processed on October 11, 2022 to remove the account information from your credit file.
    Please note, once we submit the request to the credit agencies, it may take up to 60 days to reflect the update to your credit.
    There will be no further communication from our office regarding the account. 

    Thanks,

    *******************

    Compliance Specialist

    Sequium Asset Solutions, LLC 

Sequium Asset Solutions, LLC is NOT a BBB Accredited Business.

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