Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/13/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with SEQUIUM ASSET SOLUTIONS, LLC, I do not have a contract with SEQUIUM ASSET SOLUTIONS, LLC, they did not provide me with the original contract as i requested

  Business Response

  Date: 07/14/2025

  Good day,
  
  Thank you for your correspondence submitted through the Better Business Bureau (BBB). We take all consumer complaints seriously and are committed to reviewing them thoroughly and fairly. Please be advised that Sequium Asset Solutions, LLC (Sequium) operates in full compliance with all applicable federal and state regulations. Additionally, Sequium does not own the referenced debt; rather, we are acting as a debt collector on behalf of ***************
  
  On December 3, 2024, ************** engaged Sequium for the services of attempting to collect the outstanding balance on the following account: 
  
  Customer Name: ****** ********
  Account Number: ******4010
  Current Balance: $2,771.02
  
  On December 5, 2024, in accordance with the Fair Debt Collection Practices Act (*****), Sequium sent you a Model Validation Notice via email to the email address ************************** advising you of your rights as it relates to this debt.
  
  In review of your account, this matter was initially reported to the consumer reporting agencies on or around March 7, 2025. This reporting was done in accordance with Regulation F of the ***** which permits reporting no less than fourteen days after the debt collector has either spoken with you concerning the debt or sent to you the model validation notice via mail or electronically. Our records do not show that the December 5, 2024, Model Validation Notice returned. Additionally, our records do not reflect receipt of any disputes concerning this matter prior to this reporting which would have violated the Fair Credit Reporting Act (FCRA). In light of this, Sequiums actions were compliant with both the *****, ****, and any applicable state statutes.
  
  Please be advised that, prior to your recent complaint, Sequium had not received any request from you for documentation to validate the debt. As such,Sequium has not violated your rights in any way as we have operated in full compliance with all applicable federal and state regulations.
  
  Your account has been placed in a dispute status. As a result, a request for tradeline deletion has been submitted to the credit reporting agencies, on or around July 14, 2025, and your concern has been escalated to ************** for further review. Please note that Sequium does not control the timing of when the credit bureaus process or reflects the deletion of this information on your credit report. Once we receive additional information from them, unless you request otherwise, we will be in contact to provide you with an update.
  
  Should you require further assistance, feel free to contact Sequium via email at ********************************** or by phone at ************.
  
  Sequium Asset Solutions, LLC
  KKL

• Initial Complaint

  Date:07/09/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with ATT Mobility. I do not have a contract with Sequium asset Solution. They did not provide me with the original contract as I requested.

  Business Response

  Date: 07/14/2025

  Good day,
  
  Thank you for your correspondence submitted through the Better Business Bureau (BBB). We take all consumer complaints seriously and are committed to reviewing them thoroughly and fairly. Please be advised that Sequium Asset Solutions, LLC (Sequium) operates in full compliance with all applicable federal and state regulations. Additionally, Sequium does not own the referenced debt; rather, we are acting as a debt collector on behalf of AT&T Mobility.
  
  On May 13, 2025, AT&T Mobility engaged Sequium for the services of attempting to collect the outstanding balance on the following account: 
  
  Customer Name: ******* *******
  Account Number: ********0680
  Current Balance: $1,317.70
  
  On May 16, 2025, in accordance with the Fair Debt Collection Practices Act (*****), Sequium sent you a Model Validation Notice via email to the email address ********************** advising you of your rights as it relates to this debt.
  
  In review of your account, this matter was initially reported to the consumer reporting agencies on or around July 1, 2025. This reporting was done in accordance with Regulation F of the ***** which permits reporting no less than fourteen days after the debt collector has either spoken with you concerning the debt or sent to you the model validation notice via mail or electronically. Our records do not show that the May 16, 2025, Model Validation Notice returned. Additionally, our records do not reflect receipt of any disputes concerning this matter prior to this reporting which would have violated the Fair Credit Reporting Act (FCRA). In light of this, Sequiums actions were compliant with both the *****, ****, and any applicable state statutes.
  
  Please be advised that, prior to your recent complaint, Sequium had not received any request from you for documentation to validate the debt. As such,Sequium has not violated your rights in any way as we have operated in full compliance with all applicable federal and state regulations.
  
  On July 9, 2025, Sequium received a credit bureau dispute submitted on your behalf. As a result, a request for tradeline deletion was submitted to the credit reporting agencies on or around July 10, 2025. Please note that Sequium does not control the timing of when the credit bureaus process or reflects the deletion of this information on your credit report.
  
  Enclosed with this response, please see attached documentation related to this debt. Collection attempts by Sequium will cease, providing you with sufficient time to review the documentation provided. In the meantime, if this addresses your concerns, you may visit ****************************** to explore available payment plan options and make a payment using a debit/credit card or checking account. Please use reference number ******** to log in. You may also feel free to email Sequium at ********************************** or reach out to Sequium at ************ for additional assistance.
  
  Sequium Asset Solutions, LLC
  KKL

• Initial Complaint

  Date:07/09/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with DIRECTV, I do not have a contract with SEQUIUM ASSET SOLUTION, they did not provide me with the original contract as I requested.

  Business Response

  Date: 07/10/2025

  Good day,
  
  Thank you for your correspondence submitted through the Better Business Bureau (BBB). We take all consumer complaints seriously and are committed to reviewing them thoroughly and fairly. Please be advised that Sequium Asset Solutions, LLC (Sequium) operates in full compliance with all applicable federal and state regulations. Additionally, Sequium does not own the referenced debt; rather, we are acting as a debt collector on behalf of ********
  
  On March 26, 2025, DIRECTV engaged Sequium for the services of attempting to collect the outstanding balance on the following account: 
  
  Customer Name: Devarjae **********
  Account Number: *****3895
  Current Balance: $403.80
  
  On March 27, 2025, in accordance with the Fair Debt Collection Practices Act (*****), Sequium sent you a Model Validation Notice via email to the email address ************************* advising you of your rights as it relates to this debt.
  
  In review of your account, this matter was initially reported to the consumer reporting agencies on or around May 20, 2025. This reporting was done in accordance with Regulation F of the ***** which permits reporting no less than fourteen days after the debt collector has either spoken with you concerning the debt or sent to you the model validation notice via mail or electronically. Our records do not show that the March 27, 2025, Model Validation Notice returned. Additionally, our records do not reflect receipt of any disputes concerning this matter prior to this reporting which would have violated the Fair Credit Reporting Act (FCRA). In light of this, Sequiums actions were compliant with both the *****, ****, and any applicable state statutes.
  
  Upon receiving your complaint, your account was placed in a dispute status. As a result, a request for tradeline deletion has been submitted to the credit reporting agencies on or around July 9, 2025. Please note that Sequium does not control the timing of when the credit bureaus process or reflects the deletion of this information on your credit report.
  
  Enclosed with this response, please see attached documentation related to this debt. Collection attempts by Sequium will cease, providing you with sufficient time to review the documentation provided. In the meantime, if this addresses your concerns, you may visit ****************************** to explore available payment plan options and make a payment using a debit/credit card or checking account. Please use reference number ******** to log in. You may also feel free to email Sequium at ********************************** or reach out to Sequium at ************ for additional assistance.
  
  Sequium Asset Solutions, LLC
  KKL

• Initial Complaint

  Date:07/04/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This item includes a service change I never agreed to, which altered the fee structure.

  Business Response

  Date: 07/08/2025

  Good day,
  
  Thank you for your correspondence submitted through the Better Business Bureau (BBB). We take all consumer complaints seriously and are committed to reviewing them thoroughly and fairly. Please be advised that Sequium Asset Solutions, LLC (Sequium) operates in full compliance with all applicable federal and state regulations. Additionally, Sequium does not own the referenced debt; rather, we are acting as a debt collector on behalf of ***********************
  
  On October 10, 2024, ********************** engaged Sequium for the services of attempting to collect the outstanding balance on the following account: 
  
  Customer Name: ******** ********
  Account Number: ************7641
  Current Balance: $353.86
  
  On October 11, 2024, in accordance with the Fair Debt Collection Practices Act (*****), Sequium sent you a Model Validation Notice via email to the email address ********************** advising you of your rights as it relates to this debt.
  
  In review of your account, this matter was initially reported to the consumer reporting agencies on or around December 17, 2024. This reporting was done in accordance with Regulation F of the ***** which permits reporting no less than fourteen days after the debt collector has either spoken with you concerning the debt or sent to you the model validation notice via mail or electronically. Our records do not show that the October 11, 2024, Model Validation Notice returned. Additionally, our records do not reflect receipt of any disputes concerning this matter prior to this reporting which would have violated the Fair Credit Reporting Act (FCRA). In light of this, Sequiums actions were compliant with both the *****, ****, and any applicable state statutes.
  
  Upon receiving your complaint, your account was placed in a dispute status. As a result, a request for tradeline deletion has been submitted to the credit reporting agencies on or around July 6, 2025. Please note that Sequium does not control the timing of when the credit bureaus process or reflects the deletion of this information on your credit report.
  
  Enclosed with this response, please see attached documentation related to this debt. Collection attempts by Sequium will cease, providing you with sufficient time to review the documentation provided. In the meantime, if this addresses your concerns, you may visit ****************************** to explore available payment plan options and make a payment using a debit/credit card or checking account. Please use reference number ******** to log in. You may also feel free to email Sequium at ********************************** or reach out to Sequium at ************ for additional assistance.
  
  Sequium Asset Solutions, LLC
  KKL

• Initial Complaint

  Date:07/02/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I only found out I was in collection with this agency because of my credit score. They never reached out to me or send me a bill. Ever since I was put in collection, I have received millions of solicitations from all sorts of company, making me realize, they have sold my information. The credit card I had on file got hacked and had to be cancelled.

  Business Response

  Date: 07/07/2025

  Good day,
  
  Thank you for your correspondence submitted through the Better Business Bureau (BBB). We take all consumer complaints seriously and are committed to reviewing them thoroughly and fairly. Please be advised that Sequium Asset Solutions, LLC (Sequium) operates in full compliance with all applicable federal and state regulations. Additionally, Sequium does not own the referenced debt; rather, we are acting as a debt collector on behalf of ***************
  
  On January 23, 2025, ************** engaged Sequium for the services of attempting to collect the outstanding balance on the following account: 
  
  Customer Name: *** *****
  Account Number: ******8757
  Current Balance: $653.08
  
  On January 24, 2025, in accordance with the Fair Debt Collection Practices Act (*****), Sequium sent you a Model Validation Notice via email to the email address ******************* advising you of your rights as it relates to this debt.
  
  In review of your account, this matter was initially reported to the consumer reporting agencies on or around April 1, 2025. This reporting was done in accordance with Regulation F of the ***** which permits reporting no less than fourteen days after the debt collector has either spoken with you concerning the debt or sent to you the model validation notice via mail or electronically. Our records do not show that the January 24, 2025, Model Validation Notice returned. Additionally, our records do not reflect receipt of any disputes concerning this matter prior to this reporting which would have violated the Fair Credit Reporting Act (FCRA). In light of this, Sequiums actions were compliant with both the *****, ****, and any applicable state statutes.
  
  Please note, Sequium has neither purchased the debt in question nor received it through a transfer of ownership. Sequium is a debt collector acting on behalf of ******* Mobile to recover the outstanding balance.
  
  Upon receiving your complaint, your account was placed in a dispute status. As a result, a request for tradeline deletion has been submitted to the credit reporting agencies on or around July 7, 2025. Please note that Sequium does not control the timing of when the credit bureaus process or reflects the deletion of this information on your credit report.
  
  Should you require further assistance, feel free to contact Sequium via email at ********************************** or by phone at ************.
  
  Sequium Asset Solutions, LLC
  KKL

• Initial Complaint

  Date:07/02/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Went too Almost to get a new phone. After I talked to someone, before I realized they had the phone up and running.on the most expensive plan and on *******, which an always expensive. I asked to deactivate the service, and was told, I'd have to do it since it's already activated. I tried working with ******* and since their customer support is overseas, no luck.For several months I was trying to figure out a cheap plan, there really isn't one. The last straw was them shutting off my service without any warning. I'm a disabled vet and need phone. I supplied them with a written letter from, my VA doctor before this happening, still they shut if off.. I'm not liable for this debt. I have no contract with this collection agency and I demand this removed from my credit report. This false debt has ruined my score, and I'm trying to refi a loan and this is forcing me a lousy interest rate They haven't provided me with the original contact, as requested

  Business Response

  Date: 07/07/2025

  Good day,
  
  Thank you for your correspondence submitted through the Better Business Bureau (BBB). We take all consumer complaints seriously and are committed to reviewing them thoroughly and fairly. Please be advised that Sequium Asset Solutions, LLC (Sequium) operates in full compliance with all applicable federal and state regulations. Additionally, Sequium does not own the referenced debt; rather, we are acting as a debt collector on behalf of *****************
  
  On December 26, 2024, ******* Wireless engaged Sequium for the services of attempting to collect the outstanding balance on the following account: 
  
  Customer Name: **** *****
  Account Number: ***************
  Current Balance: $1,455.94
  
  On December 27, 2024, in accordance with the Fair Debt Collection Practices Act (FDCPA), Sequium sent you a Model Validation Notice via email to the email address ********************* advising you of your rights as it relates to this debt.
  
  On June 29, 2025, **************** recalled your account from our office, resulting in the closure of the account within our system.
  
  We received your email on July 2, 2025, inquiring about this matter.Enclosed with this correspondence, please find documentation pertaining to the debt in question.
  
  Regarding credit reporting, please be advised that Sequium Asset Solutions, LLC, does not report any information to consumer reporting agencies on behalf of ****************. For any questions related to ******** credit reporting practices, we recommend contacting *******s Recovery Department directly at **************.
  
  We regret that you were unable to reach a satisfactory resolution with ******** customer service. Please know that ******* treats such concerns with importance and is committed to addressing them appropriately.
  
  Sequium Asset Solutions, LLC
  KKL

• Initial Complaint

  Date:07/01/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with SEQUIUM ASSET SOLUTION . I do not have a contract with *******. They did not provide me with the original contract as requested.

  Business Response

  Date: 07/06/2025

  Good day,
  
  Thank you for your correspondence submitted through the Better Business Bureau (BBB). We take all consumer complaints seriously and are committed to reviewing them thoroughly and fairly. Please be advised that Sequium Asset Solutions, LLC (Sequium) operates in full compliance with all applicable federal and state regulations. Additionally, Sequium does not own the referenced debt; rather, we are acting as a debt collector on behalf of ********
  
  On April 7, 2025, ******* engaged Sequium for the services of attempting to collect the outstanding balance on the following account: 
  
  Customer Name: ******* *******
  Account Number: ************5930
  Current Balance: $940.14
  
  On April 9, 2025, in accordance with the Fair Debt Collection Practices Act (*****), Sequium sent you a Model Validation Notice via email to the email address *********************** advising you of your rights as it relates to this debt.
  
  In review of your account, this matter was initially reported to the consumer reporting agencies on or around June 10, 2025. This reporting was done in accordance with Regulation F of the ***** which permits reporting no less than fourteen days after the debt collector has either spoken with you concerning the debt or sent to you the model validation notice via mail or electronically. Our records do not show that the April 9, 2025, Model Validation Notice returned. Additionally, our records do not reflect receipt of any disputes concerning this matter prior to this reporting which would have violated the Fair Credit Reporting Act (FCRA). In light of this, Sequiums actions were compliant with both the *****, ****, and any applicable state statutes.
  
  On July 5, 2025, we received a direct dispute from the credit bureaus in which you claimed that this account was fraudulently reported. Upon review,the documentation you submitted as part of your complaint matches the information on file from *******.
  
  We have updated the status of your account as fraudulent. As a result,a request for tradeline deletion has been submitted to the credit reporting agencies, and your concern has been escalated to ******* for further investigation. Please note that Sequium does not control the timing of when the credit bureaus process or reflects the deletion of this information on your credit report.
  
  If you have not already done so, in order for ******* to address your fraud claim, please submit your fraud claim online at **************************************** or to speak with a member of the ******* Identity Theft Department, you may call ************.
  
  There will be no further communication from our office regarding this account. If you have any additional questions, please reach out to *******.
  
  Sequium Asset Solutions, LLC
  KKL

• Initial Complaint

  Date:06/30/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  No further contact, I have reviewed my hospital account and it is showing $0.00 for bills related to *********** son, I have no idea where they would get I owe anything. I have insurance which is to be billed. I have not received even one letter from the hospital they claim requesting any type of payment or addressing any type of billing. I will not pay debts I do not owe, I will not engage in contact with them as there is no paper trail so to speak. This is the first contact I have had and I fully expect it to be the last.

  Business Response

  Date: 07/03/2025

  Good day,
  
  Thank you for your correspondence submitted through the Better Business
  Bureau (BBB). We take all consumer complaints seriously and are committed to
  reviewing them thoroughly and fairly. Please be advised that Sequium Asset
  Solutions, LLC (“Sequium”) operates in full compliance with all applicable
  federal and state regulations. Additionally, Sequium does not own the
  referenced debt; rather, we are acting as a debt collector on behalf of Flaget
  Memorial Hospital.
  
  On June 28, 2025, Flaget Memorial Hospital engaged Sequium for the
  services of attempting to collect the outstanding balance on the following
  account: 
  
  Customer Name: Danielle Kristina Lee Davis
  Account Number: F*****5563
  Current Balance: $6,526.65
  
  On June 30, 2025, in accordance with the Fair Debt Collection Practices
  Act (“FDCPA”), Sequium sent you a Model Validation Notice via text to the
  telephone number 859-481-3843 advising you of your rights as it relates to this
  debt.
  
  Following your complaint and request for all communications to
  cease-and-desist, please be advised that Sequium has closed your account in our
  office. You will receive no further contact from Sequium regarding this matter.
  
  Regarding any concerns you may have regarding your credit report,
  please note that Sequium has not reported this debt to any of the consumer
  reporting agencies.
  
  If you should
  have any further questions or need additional assistance, please contact Flaget
  Memorial Hospital directly.
  
  Sequium Asset
  Solutions, LLC
  KKL

  Customer Answer

  Date: 07/03/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******** *****

• Initial Complaint

  Date:06/29/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with ATT Mobility. I do not have a contract with SEQUIUM ASSET SOLUTION, they did not provide me with the original contract as I requested

  Business Response

  Date: 07/03/2025

  Good day,
  
  Thank you for your correspondence submitted through the Better Business Bureau (BBB). We take all consumer complaints seriously and are committed to reviewing them thoroughly and fairly. Please be advised that Sequium Asset Solutions, LLC (Sequium) operates in full compliance with all applicable federal and state regulations. Additionally, Sequium does not own the referenced debt; rather, we are acting as a debt collector on behalf of AT&T Mobility.
  
  On April 9, 2025, AT&T Mobility engaged Sequium for the services of attempting to collect the outstanding balance on the following account: 
  
  Customer Name: ***** ******
  Account Number: ********5193
  Current Balance: $976.84
  
  On April 11, 2025, in accordance with the Fair Debt Collection Practices Act (*****), Sequium sent you a Model Validation Notice via email to the email address ************************* advising you of your rights as it relates to this debt.
  
  In review of your account, this matter was initially reported to the consumer reporting agencies on or around May 27, 2025. This reporting was done in accordance with Regulation F of the ***** which permits reporting no less than fourteen days after the debt collector has either spoken with you concerning the debt or sent to you the model validation notice via mail or electronically. Our records do not show that the April 11, 2025, Model Validation Notice returned. Additionally, our records do not reflect receipt of any disputes concerning this matter prior to this reporting which would have violated the Fair Credit Reporting Act (FCRA). In light of this, Sequiums actions were compliant with both the *****, ****, and any applicable state statutes.
  
  Please be advised that prior to receiving your recent complaint,Sequium had not received any request from you for documentation to validate the debt. Accordingly, we have not violated your rights by not providing a validation of the debt, as no such request had been made previously.
  
  Enclosed with this response, please see attached documentation related to this debt. Collection attempts by Sequium will cease, providing you with sufficient time to review the documentation provided. In the meantime, if this addresses your concerns, you may visit ****************************** to explore available payment plan options and make a payment using a debit/credit card or checking account. Please use reference number ******** to log in. You may also feel free to email Sequium at ********************************** or reach out to Sequium at ************ for additional assistance.
  
  Sequium Asset Solutions, LLC
  KKL

  Customer Answer

  Date: 07/04/2025

   
  Complaint: 23534508
  
  I am rejecting this response because:

   

  Subject: Immediate Dispute of Alleged Debt 

   

  I am writing to dispute the validity of the debt you claim I owe, referenced by the account number above. I assert that this debt is either not mine, has already been paid, or is otherwise incorrect.

   

  Under the Fair Debt Collection Practices Act, I request the following:

   

  Verification of Debt: Detailed proof that I am responsible for this debt.

  Chain of Custody: Documentation showing the transfer of this debt from the original creditor to your agency.

  Itemized Account Details: A complete breakdown of the amount claimed, including principal, interest, fees, and any other charges.

  Please provide these documents within 30 days of receiving this letter. Until such verification is provided, you must cease all collection activities and refrain from any negative reporting to credit agencies.

   

  Failure to comply with this request will result in my filing complaints with the ************************ (***), the ****, and my state ************************* I am prepared to take all necessary actions to protect my rights.

   

  I expect your prompt and professional handling of this matter.

   

  Sincerely,

  
  ***** ******

  Business Response

  Date: 07/08/2025

  Good day,
  
  Sequium Asset Solutions, LLC acknowledges receipt of your rejection of our response to your Better Business Bureau (BBB) complaint.
  
  Please note, Sequium has neither purchased the debt in question nor received it through a transfer of ownership. As such, documentation relevant to those procedures does not apply in this case. Sequium is a debt collector acting on behalf of AT&T Mobility to recover the outstanding balance.Validation of debt documents were provided in our original response.
  
  On June 29, 2025, Sequium received a credit bureau dispute submitted on your behalf. As a result, a request for tradeline deletion was submitted to the credit reporting agencies on or around July 1, 2025, and your concern was escalated to AT&T Mobility for further review. Please note that Sequium does not control the timing of when the credit bureaus process or reflects the deletion of this information on your credit report.
  
  You will receive no further contact from Sequium regarding this matter.
  
  If you should have any further questions or need additional assistance,please contact AT&T Mobility directly.
  
  Sequium Asset Solutions, LLC
  KKL

  Customer Answer

  Date: 07/08/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ******

• Initial Complaint

  Date:06/27/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Sequium has contacted me 2-times over the past months via text messaging from phone number ************ concerning money owed to *******. Even though it has been many years since I had a ******* account, I called ********************** at ************ rather than responding to "******************************" as requested. The customer *** would not give me any information on the alleged money owed to ******* without what seemed to be an attempt to build a file with certain requested personal information. In their message, they provided account number ******** which the *** refused to acknowledge. He insisted that I give him my personal information. I refused so he informed me that a collection letter may have already been sent to my address since I had received the text. I said I would wait for the letter. He informed that there would be a required time for my response. With that, I ended the ******* far, no collection letter has been received. So my concern is that this may be an attempted scam and possibly attempted extorsion. If something is owed to ******* from many years ago, then I request that Sequium extend that information from the account number provided to me. I am willing to give one minor response as to my ID. Depending on their response, then I have the option to file a complaint against Sequium with the ************************************ (****).******* A Alt

  Business Response

  Date: 07/01/2025

  Good day,
  
  Thank you for your correspondence submitted through the Better Business Bureau (BBB). We take all consumer complaints seriously and are committed to reviewing them thoroughly and fairly. Please be advised that Sequium Asset Solutions, LLC (Sequium) operates in full compliance with all applicable federal and state regulations. Additionally, Sequium does not own the referenced debt; rather, we are acting as a debt collector on behalf of ********
  
  On April 20, 2025, ******* engaged Sequium for the services of attempting to collect the outstanding balance on the following account: 
  
  Customer Name: Omni Fire and Security
  Account Number: *************
  Current Balance: $768.80
  
  On April 22, 2025, in accordance with the Fair Debt Collection Practices Act (FDCPA), Sequium sent you a Model Validation Notice via mail to the mailing address ***************************************************** advising you of your rights as it relates to this debt.
  
  Thank you for reaching out and sharing your concerns.
  
  Please be assured that Sequium Asset Solutions, LLC is a legitimate company authorized to collect on behalf of *******, who placed your account with our office for collection.
  
  We are committed to respectful, professional, and transparent communication with every individual. Please note that for privacy and security reasons, our agents are required to fully authenticate all callers before disclosing any account-related information.
  
  Following a review of your account, we can confirm that the service contract with ******* is recorded as active between February 26, 2004, and March 27, 2024.
  
  Enclosed with this response, please see attached documentation related to this debt. Collection attempts by Sequium will cease, providing you with sufficient time to review the documentation provided. In the meantime, if this addresses your concerns, you may visit ****************************** to explore available payment plan options and make a payment using a debit/credit card or checking account. Please use reference number ******** to log in. You may also feel free to email Sequium at ********************************** or reach out to Sequium at ************ for additional assistance.
  
  Concerning any questions you may have regarding the reporting of this debt to the consumer reporting agencies, Sequium Asset Solutions, LLC does not report to any of the consumer reporting agencies on behalf of *****************Please contact ******** recovery department at ************** if you have any questions regarding their credit reporting practices.
  
  Should you require further assistance, feel free to contact Sequium via email at ********************************** or by phone at ************.
  
  Sequium Asset Solutions, LLC
  KKL

  Customer Answer

  Date: 07/02/2025

   
  Complaint: 23526696
  
  I am rejecting this response because:

  If the debt with ******* is legitimate, it belongs to Mr. **** ********, owner/manager of **** Fire and Security Solutions (****), *************************************************************************************; 77060.  On September 24, 2013, Mr. ******** publicly announced that **** purchased a portfolio of burglar and fire alarm accounts from me, **** Alt, ALT Security, whose principal location at the time was in ****************, **. The alarm portfolio included central station monitoring where signal communications were made from alarm customer locations to a central monitoring station via telephone line services provided by *******. Any ******* telephone numbers were included with the sale and I assisted the **** staff in transferring those telephone numbers from ALT Security to **** upon completion of the sale. I, who is being accused of owing a debt to ******* had no business ownership with ****, I never performed any work at the **** office, and I have never been contacted by any **** personnel about receiving any mail addressed to me at the **** office. Therefore, I deny any debt owed to *******. Telephone number ************ is a number used by me and has never been a part of ****. For further information, the office manager, Ms *** ********, can be reached at the **** office at ************.

  Sincerely

  ******* Alt

  Business Response

  Date: 07/06/2025

  Good day,
  
  Sequium Asset Solutions, LLC acknowledges receipt of your rejection of our response to your Better Business Bureau (BBB) complaint.
  
  We reviewed your complaint rejection response and since the account continues to be disputed, Sequium has closed your account in our office, and returned it to ******* for further investigation.  There will be no further contact from Sequium regarding this account.
  
  If you should have any further questions or need additional assistance,please contact ******* directly.
  
  Sequium Asset Solutions, LLC
  KKL

  Customer Answer

  Date: 07/06/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* Alt