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Business Profile

Collections Agencies

Sequium Asset Solutions, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Collections Agencies.

This business has 1 alert

Complaints

Customer Complaints Summary

  • 1,080 total complaints in the last 3 years.
  • 350 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/29/2024

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with Sequium Asset Solutions, LLC. I have no contract with Sequium Asset Solutions, LLC, and they did not provide me with the original contract as I requested.

    Business Response

    Date: 11/04/2024

    Dear ****** ********,  

    Sequium Asset Solutions LLC is in receipt of your dispute and complaint. Sequium is a debt collector. On July 8, 2024, AT&T U-Verse placed your account ending 6160 with Sequium for collection efforts with a balance of $194.65. On July 9, 2024, in accordance with the Fair Debt Collection Practices Act (FDCPA), Sequium e-mailed to you the model validation letter advising of your rights as it relates to this debt to the email address ***********************************.

    Please be advised that Sequium does not own this debt; we are collecting it on behalf of AT&T U-Verse. Your account was assigned to our office to collect the debt owed to them.

    In response to your complaint, your account was placed in a dispute status and supporting documentation validating the debt has been e-mailed to the address on file. For your convenience, I have attached the same for you here. In addition to this, collection attempts by Sequium will cease, providing you sufficient time to review the provided documentation.

    If this resolves your concern, you may visit ****************************** to view available payment plan options and to make a payment using your debit/credit card or checking account. Please use ******** as your reference number to log in. You may also feel free to reach out to us at ************** if you need additional payment options.

    Thank you,
    ***** ****
    Compliance Specialist

    Customer Answer

    Date: 11/05/2024

    Dear Sequium Asset Solutions Team,
    Thank you for your response.
    I moved to ******* in June 2023, and my understanding with my tenant was that the AT&T U-Verse account, including all related bills, would be handled and paid, and the equipment would be returned as agreed upon. I believed these responsibilities had been fulfilled at the time of my move.
    If there are any further steps on my end to resolve this matter, please let me know. I appreciate your assistance and your understanding in this situation.
    Best regards,
    ****** ********

  • Initial Complaint

    Date:10/28/2024

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with Sequium Asset Solutions, LLC, they did not provide me with the original contract as I requested.

    Business Response

    Date: 11/04/2024

    Dear ********* *******,  

    Sequium Asset Solutions LLC is in receipt of your dispute and complaint. Sequium is a debt collector. On August 25, 2022, ****************** placed your account ending 3837 with Sequium for collection efforts with a balance of $2,733.67. On August 29, 2022, in accordance with the Fair Debt Collection Practices Act (FDCPA), Sequium mailed to you the model validation letter advising of your rights as it relates to this debt.
    Please be advised that Sequium does not own this debt; we are collecting it on behalf of ******************. Your account was assigned to our office to collect the debt owed to them.

    In response to your complaint, your account was placed in a dispute status and supporting documentation validating the debt has been e-mailed to the address on file. For your convenience, I have attached the same for you here. In addition to this, collection attempts by Sequium will cease, providing you sufficient time to review the provided documentation.

    If this resolves your concern, you may visit ****************************** to view available payment plan options and to make a payment using your debit/credit card or checking account. Please use ******** as your reference number to log in. You may also feel free to reach out to us at ************** if you need additional payment options.

    Thank you,
    ***** ****
    Compliance Specialist


  • Initial Complaint

    Date:10/28/2024

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with Sequium Asset Solutions . I do not have a contract with Sequium Asset Solutions, they did not provide me with the original contract as I requested.

    Business Response

    Date: 10/31/2024

    Dear ***** ****,

    Sequium Asset Solutions LLC is in receipt of your dispute and complaint. Sequium is a debt collector. On August 21, 2024, ********************** placed your account ending 1431 with Sequium for collection efforts with a balance of $157.46.On August 22, 2024, in accordance with the Fair Debt Collection Practices Act (FDCPA), Sequium e-mailed to you the model validation letter advising of your rights as it relates to this debt to the email address ******************************.

    Please be advised that Sequium does not own this debt; we are collecting it on behalf of **********************. Your account was assigned to our office to collect the debt owed to them.
    After thorough review of your complaint, your account has been placed in a dispute status as additional documentation has been requested from *********************** such documentation will be e-mailed to the address on file. As we await a response from the client, collection activity by Sequium will continue to be paused on this account.

    Concerning the reporting of this debt to the consumer reporting agencies, Sequium has submitted a deletion request of the tradeline from your credit file. Please note, Sequium does not control when the credit bureaus process the request to reflect and update to your credit report.

    Thank you,
    ***** ****
    Compliance Specialist

  • Initial Complaint

    Date:10/28/2024

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable with this debt with sequin assets solutions I do not have a contract with this collection agency trying to collect and report against my credit report. They did not provide me with the original contract as requested

    Business Response

    Date: 11/04/2024

    Dear ****** **********,  

    Sequium Asset Solutions LLC is in receipt of your dispute and complaint. Sequium is a debt collector. On May 3, 2024, ***** ********* Place placed your account ending 8079 with Sequium for collection efforts with a balance of $5,648.69. On May 4, 2024, in accordance with the Fair Debt Collection Practices Act (FDCPA), Sequium e-mailed to you the model validation letter advising of your rights as it relates to this debt.
    Please be advised that Sequium does not own this debt; we are collecting it on behalf of ***** ********* Place. Your account was assigned to our office to collect the debt owed to them.

    In response to your complaint, your account was placed in a dispute status and supporting documentation validating the debt has been e-mailed to the address on file. For your convenience, I have attached the same for you here. In addition to this, collection attempts by Sequium will cease, providing you sufficient time to review the provided documentation.

    If this resolves your concern, you may visit ****************************** to view available payment plan options and to make a payment using your debit/credit card or checking account. Please use ******** as your reference number to log in. You may also feel free to reach out to us at ************** if you need additional payment options.

    Thank you,
    ***** ****
    Compliance Specialist

    Customer Answer

    Date: 11/05/2024

     
    Complaint: 22478955

    I am rejecting this response because:
    I never had any contract with adara ********** please remove this debt from my credit report please 
    Sincerely,

    ****** **********

    Business Response

    Date: 11/09/2024

    Dear ****** **********,    

    Sequium Asset Solutions LLC is in receipt of your rejection to our response. On October 27, 2024, Sequium received your request for validation of the debt and placed your account in a dispute status. We have received the additional documentation supporting the outstanding balance from our client.  For your convenience, I have attached the documents for you here for your review. In addition to this, collection attempts by Sequium will cease,providing you sufficient time to review the provided documentation.

    If this resolves your concerns, you may visit ****************************** to view available payment plan options and to make a payment using your debit/credit card or checking account. Please use ******** as your reference number to log in. You may also feel free to reach out to Sequium at ************ if you need any further assistance.

    Thank you,
    ***** ****
    Compliance Specialist

  • Initial Complaint

    Date:10/24/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ive been a victim of identity theft and have this account on my credit report. I am not liable for this debt. And do not have a contract with sequium. They did not provide me with the original contract.

    Business Response

    Date: 10/30/2024

    Dear **** ********,

    Sequium Asset Solutions LLC is in receipt of your complaint concerning your ******* account ending in 9796.We are sorry to hear that this matter may have been a result of fraud. However, as of July 13, 2023, ******* requested the return of your account. As such, your account is now closed with Sequium. Please contact ******* directly for further assistance.

    In order for ******* to address your fraud claim please submit your fraud claim online at: **************************************** or to speak with a member of the ******* Identity Theft Department, you may call ************.

    Concerning the reporting of this debt to the consumer reporting agencies, Sequium has submitted a deletion request of the tradeline from your credit file. Please note, Sequium does not control when the credit bureaus process the request to reflect and update to your credit report.

    There will be no further communication from our office regarding this account.

    Thank you,
    ***** ****
    Compliance Specialist


  • Initial Complaint

    Date:10/23/2024

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt for SEQUIUM ASSET SOLUTIONS,I do not have a contract with Sequium asset solutions,Also they did not provide with the original contrac as requested.

    Business Response

    Date: 10/29/2024

    Dear ****** ********,

    Sequium Asset Solutions LLC is in receipt of your dispute and complaint. Sequium is a debt collector. On August 27, 2024, AT&T Mobility placed your account ending 6510 with Sequium for collection efforts with a balance of $488.14. On August 28, 2024, in accordance with the Fair Debt Collection Practices Act (FDCPA), Sequium e-mailed to you the model validation letter advising of your rights as it relates to this debt to the email address **************************************.  

    Please be advised that Sequium does not own this debt, we are collecting it on behalf of AT&**********. Your account was assigned to our office to collect the debt owed to them.

    In response to your complaint, your account was placed in a dispute status and supporting documentation validating the debt has been requested from AT&T Mobility. For your convenience, I have attached the documents for you here. In addition to this, collection attempts by Sequium will cease, providing you sufficient time to review the provided documentation.

    Concerning the reporting of this debt to the consumer reporting agencies, Sequium has submitted a deletion request of the tradeline from your credit file. Please note, Sequium does not control when the credit bureaus process the request to reflect and update to your credit report.

    Thank you,
    ***** ****
    Compliance Specialist


  • Initial Complaint

    Date:10/23/2024

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with **********************. I do not have a contract with Sequium Asset Solutions, LLC. They did not provide me with the original contract as requested.

    Business Response

    Date: 10/29/2024

    Dear Journey *******,

    Sequium Asset Solutions LLC is in receipt of your dispute and complaint. Sequium is a debt collector. On May 9, 2024,**************** placed your account ending 0003 with Sequium for collection efforts with a balance of $216.97. On May 10, 2024, in accordance with the Fair Debt Collection Practices Act (FDCPA), Sequium e-mailed to you the model validation letter advising of your rights as it relates to this debt to the email address *********************************.  

    Please be advised that Sequium does not own this debt, we are collecting it on behalf of ****************. Your account was assigned to our office to collect the debt owed to them.

    However, as of October 22, 2024, your account was closed in our office as a settled in full with an online payment of $108.48. As such, your account is now closed with Sequium.

    Please note that Sequium does not report to any of the consumer reporting agencies on behalf of *******. Please contact **************************** at ************** if you have questions regarding their credit reporting practices.

    There will be no further communication from our office regarding this account.

    Thank you,
    ***** ****
    Compliance Specialist

  • Initial Complaint

    Date:10/22/2024

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt *** management services, I do not have a contract with the collection agency trying to collect and I didn't sign any document with this agency **************************. also did not provide me with the original contract as requested.

    Business Response

    Date: 10/28/2024

    Dear ********* *********,    

    Sequium Asset Solutions LLC is in receipt of your dispute and complaint. Sequium is a debt collector. On October 1, 2024, **************************** placed your account ending 1000 with Sequium for collection efforts with a balance of $8,337.37.On October 2, 2024, in accordance with the Fair Debt Collection Practices Act (FDCPA), Sequium e-mailed to you the model validation letter advising of your rights as it relates to this debt to the email address *******************************. 

    Please be advised that Sequium does not own this debt, but instead is a debt collector collecting on behalf of ***************************** Your account was placed with our office to collect a debt due to them.

    After thorough review of your complaint, your account has been placed in a dispute status as additional documentation has been requested from *** Management; such documentation will be e-mailed to the address on file. As we await a response from the client, collection activity by Sequium will continue to be paused on this account.

    Thank you,
    ***** ****
    Compliance Specialist

  • Initial Complaint

    Date:10/21/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am writing to urgently address the inaccuracies on my credit report that have resulted from the unauthorized sharing of my personal information with credit bureaus. This situation has caused me considerable financial and emotional *********** specified in 15 USC 1681 Section 602, I have a right to financial privacy and expect my information to be treated with strict confidentiality.Moreover, according to 15 USC 1681 Section 604(a)(2), a consumer reporting agency is not permitted to disclose account information without my explicit consent, which I have not provided.The discrepancies linked to SEQUIUM have adversely affected my financial stability, and I am requesting immediate correction of these errors.Additionally, I remind you of 15 USC 1666(b), which prohibits creditors from marking credit card payments as late under specific conditions.For your reference, my account details are as follows: Account Number: 5927****I request a detailed review of my account and immediate correction of these inaccuracies to ensure compliance with federal laws.If this matter is not addressed promptly, I may be forced to pursue legal action. I appreciate your urgent attention to resolving this issue.Sincerely,****** *******

    Business Response

    Date: 10/24/2024

    Dear ****** *******,

    Sequium Asset Solutions LLC is in receipt of your dispute and complaint. Sequium is a debt collector. On June 14, 2024, ******* placed your account ending 0485 with Sequium for collection efforts with a balance of $622.16. On June *******, in accordance with the Fair Debt Collection Practices Act (FDCPA), Sequium mailed to you the model validation letter advising of your rights as it relates to this debt.   

    Please be advised that Sequium does not own this debt; we are collecting it on behalf of *******. Your account was assigned to our office to collect the debt owed to them.

    However, as of October *******, ******* requested the return of your account. As such, your account is now closed with Sequium. Please contact ******* directly for further assistance.

    Concerning the reporting of this debt to the consumer reporting agencies, Sequium has submitted a deletion request of the tradeline from your credit file. Please note, Sequium does not control when the credit bureaus process the request to reflect and update to your credit report.

    Thank you,
    ***** ****
    Compliance Specialist

  • Initial Complaint

    Date:10/21/2024

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable with this debt with ******. I do not have a contract with SEQUIUM ASSET SOLUTIONS, LLC. They did not provide me with the original contract as requested.

    Business Response

    Date: 10/24/2024

    Dear ****** *********,

    Sequium Asset Solutions LLC is in receipt of your dispute and complaint. Sequium is a debt collector. On August 28, 2024, ****** placed your account ending 3281 with Sequium for collection efforts with a balance of $2,425.49. On August 29, 2024, in accordance with the Fair Debt Collection Practices Act (FDCPA), Sequium e-mailed to you the model validation letter advising of your rights as it relates to this debt to the email address ***************************.

    Please be advised that Sequium does not own this debt; we are collecting it on behalf of ******. Your account was assigned to our office to collect the debt owed to them.

    In response to your complaint, your account was placed in a dispute status and supporting documentation validating the debt has been requested from ******. For your convenience, I have attached the documents for you here. In addition to this, collection attempts by Sequium will cease, providing you sufficient time to review the provided documentation.

    If this resolves your concerns, you may visit ****************************** to view available payment plan options and to make a payment using your debit/credit card or checking account. Please use ******** as your reference number to log in. You may also feel free to reach out to Sequium at ************ if you need any further assistance.

    Thank you,
    ***** ****
    Compliance Specialist

Sequium Asset Solutions, LLC is NOT a BBB Accredited Business.

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