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Business Profile

Collections Agencies

Sequium Asset Solutions, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Collections Agencies.

This business has 1 alert

Complaints

Customer Complaints Summary

  • 1,080 total complaints in the last 3 years.
  • 350 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/04/2024

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with charter communications, I do not have a contract with Business Headquarters Location, they did not provide me with the original contract as requested.

    Business Response

    Date: 11/08/2024

    Dear **** *******,   

    I have thoroughly reviewed your written complaint.Unfortunately, the information provided to locate the account in our system is insufficient. Please provide the following information to further assist in the identification of your account and the research of your complaint:

    1.Original creditor name
    2.Original creditor account number
    ****** full name
    ******* number (if being called by our company)
    ****** of Birth and/or last 4 of ssn
    6.Recent credit report reflecting our information.
    7.Our reference number.

    Please send this information to ************************************** Once this information is received, an investigation will be completed, and the results of which provided to you.


    Thank you,
    ***** ****
    Compliance Specialist

  • Initial Complaint

    Date:11/04/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was turned over to Sequium by **************** . I have submitted a check to them 2 weeks ago and have gotten no response as to receipt of check. I have emailed them several times with no response. They are now adding on late charges which I have no intention of paying.

    Business Response

    Date: 11/08/2024

    Dear ****** ******, 

    Sequium Asset Solutions LLC is in receipt of your dispute and complaint. Sequium is a debt collector. On October 10, 2024, **************** placed your account ending 0001 with Sequium for collection efforts with a balance of $448.40. On October 11, 2024, in accordance with the Fair Debt Collection Practices Act (FDCPA), Sequium e-mailed to you the model validation letter advising of your rights as it relates to this debt to the email address ************************************.

    Please be advised that Sequium does not own this debt; we are collecting it on behalf of ****************. Your account was assigned to our office to collect the debt owed to them.

    After thorough review of your complaint, your account has been placed in a dispute status and escalated to ****************. Sequium has also requested validation documents which when received will be e-mailed to the address on file. As we await a response from the client, collection activity by Sequium will continue to be paused on this account.

    Thank you,
    ***** ****
    Compliance Specialist


    Customer Answer

    Date: 11/09/2024

     
    Complaint: 22509673

    I am rejecting this response because:
    I have tried to contact Sequium both by email and phone. I have gotten no response either way 
    Sincerely,

    ****** ******

    Business Response

    Date: 11/14/2024

    Dear ****** ******,

    Thank you for your follow-up regarding our previous response.
    We have not yet received your payment, but its possible there has been a delay due to our recent office relocation on November 1st. Please send any future correspondence or payments to our updated address:

    Sequium Asset Solutions,LLC
    ***********************************************************************************************************

    Once your payment is received, it will be promptly applied to your account.

    Please also be advised that Sequium Asset Solutions, LLC does not report to consumer reporting agencies on behalf of ****************. For questions related to credit reporting, please reach out directly to Verizons recovery department at **************.

    If you have further questions, feel free to contact us at ************.

    Thank you,
    ***** ****
    Compliance Specialist

  • Initial Complaint

    Date:11/03/2024

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with Sequium Asset Solutions, LLC, I do not have a contract with Sequium Asset Solutions, LLC, they did not provide me with the original contract as I requested

    Business Response

    Date: 11/08/2024

    Dear ***** ************,  

    Sequium Asset Solutions LLC is in receipt of your dispute and complaint. Sequium is a debt collector. On September 4, 2024, AT&T U-Verse placed your account ending 1704 with Sequium for collection efforts with a balance of $75.92. On September 5, 2024, in accordance with the Fair Debt Collection Practices Act (FDCPA), Sequium e-mailed to you the model validation letter advising of your rights as it relates to this debt to the email address ***************************. 


    Please be advised that Sequium does not own this debt; we are collecting it on behalf of AT&T U-Verse. Your account was assigned to our office to collect the debt owed to them.

    After thorough review of your complaint, your account has been placed in a dispute status as additional documentation has been requested from AT&T Mobility; such documentation will be e-mailed to the address on file. As we await a response from the client, collection activity by Sequium will continue to be paused on this account.

    Thank you,
    ***** ****
    Compliance Specialist

  • Initial Complaint

    Date:11/02/2024

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Sequium Asset Solutions, LLC has reported a collection for $342 on my credit report. I am not liable for this debt with ATT ****** . I DO NOT have a contract with Sequium Asset Solutions, LLC. They did not provide me with the original contract as I requested.

    Business Response

    Date: 11/07/2024

    Dear ***** *****,

    Sequium Asset Solutions LLC is in receipt of your dispute and complaint. Sequium is a debt collector. On July 9, 2024, AT&T U-Verse placed your account ending 4988 with Sequium for collection efforts with a balance of $342.27.On July 10, 2024, in accordance with the Fair Debt Collection Practices Act (FDCPA), Sequium e-mailed to you the model validation letter advising of your rights as it relates to this debt to the email address ***********************************.   

    Please be advised that Sequium does not own this debt; we are collecting it on behalf of AT&T U-Verse. Your account was assigned to our office to collect the debt owed to them.

    In response to your complaint, your account was placed in a dispute status and supporting documentation validating the debt has been e-mailed to the address on file. For your convenience, I have attached the same for you here. In addition to this, collection attempts by Sequium will cease, providing you sufficient time to review the provided documentation.

    Thank you,
    ***** ****
    Compliance Specialist

  • Initial Complaint

    Date:11/01/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I HAVE NO SIGNED CONTACT WITH THIS COMPANY PLEASE REMOVE FROM MY CREDIT REPORT IMMEDIATELY AND NEVER RETURN

    Business Response

    Date: 11/06/2024

    Dear Tasheilah ****,

    Sequium Asset Solutions LLC is in receipt of your complaint. This is the second complaint that we are now responding to via the Better Business Bureau. Please be advised that Sequium does not own this debt,but instead is a debt collector collecting on behalf of *******. Your account was placed with our office to collect a debt due to them.

    On April 11, 2023, ******* requested the return of your account. As such, your account is now closed with Sequium. Please contact ******* directly for further assistance.

    Concerning the reporting of this debt to the consumer reporting agencies, Sequium has submitted a deletion request of the tradeline from your credit file. Please note, Sequium does not control when the credit bureaus process the request to reflect and update to your credit report.

    There will be no further communication from our office regarding this account.

    Thank you,
    ***** ****
    Compliance Specialist


    Customer Answer

    Date: 11/09/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    Tasheilah ****

  • Initial Complaint

    Date:10/31/2024

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with Sequium Asset Solution. I do not have a contract with Sequium Asset Solution, they did not provide me with the contract as I requested.

    Business Response

    Date: 11/06/2024

    Dear Adraia ********,


    I have thoroughly reviewed your written complaint. Unfortunately, the information provided to locate the account in our system is insufficient. Please provide the following information to further assist in the identification of your account and the research of your complaint:


    1.Original creditor name
    2.Original creditor account number
    ****** full name
    ******* number (if being called by our company)
    ****** of Birth and/or last 4 of ssn
    6.Recent credit report reflecting our information.
    7.Our reference number.
    Please send this information to ************************************** Once this information is received, an investigation will be completed, and the results of which provided to you.


    Thank you,
    ***** ****
    Compliance Specialist

  • Initial Complaint

    Date:10/31/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Repeated daily phone messages I am not responsible for any Campbells Painting bills In fact Campbells tried to resolve with Spectrum without success Calls from Sequium at ***************** daily I was only an IT consultant

    Business Response

    Date: 11/06/2024

    Dear ***** *********,

    Upon completion of our investigation, it appears we are attempting to reach another party. The phone number ************** has been removed from our system and you will receive no further communication from our office. We apologize for any inconvenience this may have caused.

    Thank you,
    ***** ****
    Compliance Specialist

    Customer Answer

    Date: 11/06/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
    We will see if they comply.
    Sincerely,

    ***** *********

  • Initial Complaint

    Date:10/31/2024

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with Sequium Asset Solutions LLC. I do not have a contract with SEQUIUM ASSET SOLUTIONS LLC, they did not provide me with the original contract as I requested.

    Business Response

    Date: 11/05/2024

    Dear ***** ******, 

    Sequium Asset Solutions LLC is in receipt of your dispute and complaint. Sequium is a debt collector. On September 8, 2024, AT&T Mobility placed your account ending 8908 with Sequium for collection efforts with a balance of $1,800.02.On September 9, 2024, in accordance with the Fair Debt Collection Practices Act (FDCPA), Sequium e-mailed to you the model validation letter advising of your rights as it relates to this debt to the email address *******************************.

    Please be advised that Sequium does not own this debt; we are collecting it on behalf of *****************. Your account was assigned to our office to collect the debt owed to them.

    After thorough review of your complaint, your account has been placed in a dispute status as additional documentation has been requested from AT&T Mobility; such documentation will be e-mailed to the address on file. As we await a response from the client, collection activity by Sequium will continue to be paused on this account.

    Concerning the reporting of this debt to the consumer reporting agencies, Sequium has submitted a deletion request of the tradeline from your credit file. Please note, Sequium does not control when the credit bureaus process the request to reflect and update to your credit report.

    Thank you,
    ***** ****
    Compliance Specialist

  • Initial Complaint

    Date:10/30/2024

    Type:Order Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with ********************** and I do not have a contract Sequium Asset Solutions. They did not provide me with original application like I asked.

    Business Response

    Date: 11/05/2024

    Dear Nautica ******,  

    Sequium Asset Solutions LLC is in receipt of your dispute and complaint. Sequium is a debt collector. On August 27, 2024, ********************** placed your account ending 5963 with Sequium for collection efforts with a balance of $238.19.On August 28, 2024, in accordance with the Fair Debt Collection Practices Act (FDCPA), Sequium e-mailed to you the model validation letter advising of your rights as it relates to this debt to the email address **********************************.

    Please be advised that Sequium does not own this debt; we are collecting it on behalf of **********************. Your account was assigned to our office to collect the debt owed to them.

    In response to your complaint, your account was placed in a dispute status and supporting documentation validating the debt has been requested from **********************. For your convenience, I have attached the documents for you here. In addition to this, collection attempts by Sequium will cease, providing you sufficient time to review the provided documentation.

    Concerning the reporting of this debt to the consumer reporting agencies, Sequium has submitted a deletion request of the tradeline from your credit file. Please note, Sequium does not control when the credit bureaus process the request to reflect and update to your credit report.

    Thank you,
    ***** ****
    Compliance Specialist

    Customer Answer

    Date: 11/05/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    Nautica ******

  • Initial Complaint

    Date:10/30/2024

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with SEQUIUM ASSET SOLUTION. I do not have a contract with the collection agency trying to collect and report this to my credit report. Did not provide me with the original contract as requested.

    Business Response

    Date: 11/04/2024

    Dear ******* ******,  

    Sequium Asset Solutions LLC is in receipt of your dispute and complaint. Sequium is a debt collector. On October 5, 2023, Aventerra At ****************** Apartments placed your account ending 5677 with Sequium for collection efforts with a balance of $5,770.65 On October 10, 2023, in accordance with the Fair Debt Collection Practices Act (FDCPA), Sequium mailed to you the model validation letter advising of your rights as it relates to this debt.

    Please be advised that Sequium does not own this debt; we are collecting it on behalf of ********* At *****************************************. Your account was assigned to our office to collect the debt owed to them.

    In response to your complaint, your account was placed in a dispute status and supporting documentation validating the debt has been e-mailed to the address on file. For your convenience, I have attached the same for you here. In addition to this, collection attempts by Sequium will cease, providing you sufficient time to review the provided documentation.

    If this resolves your concern, you may visit ****************************** to view available payment plan options and to make a payment using your debit/credit card or checking account. Please use ******** as your reference number to log in. You may also feel free to reach out to us at ************** if you need additional payment options.

    Thank you,
    ***** ****
    Compliance Specialist

Sequium Asset Solutions, LLC is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

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