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Business Profile

Collections Agencies

Sequium Asset Solutions, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Collections Agencies.

This business has 1 alert

Complaints

Customer Complaints Summary

  • 1,080 total complaints in the last 3 years.
  • 350 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/20/2024

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This business fraudulently added a collection account to my credit report.

    Business Response

    Date: 11/21/2024

    Dear ***** *****,

    Sequium Asset Solutions LLC is in receipt of your dispute and complaint concerning your ******* account ending 6504. We are sorry to hear that this matter may have been a result of fraud, and we take these matters seriously.

    Please submit your fraud claim online at **************************************** or to speak with a member of the ******* Identity Theft Department, you may call ************
    Concerning the reporting of this debt to the consumer reporting agencies, Sequium has submitted a deletion request of the tradeline from your credit file. Please note, Sequium does not control when the credit bureaus process the request to reflect and update to your credit report.

    There will be no further communication from our office regarding this account.

    Thank you,
    ***** ****
    Compliance Specialist

    Customer Answer

    Date: 11/21/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me as along as they follow through as indicated and file a request for deletion.

    Sincerely,

    ***** *****

  • Initial Complaint

    Date:11/19/2024

    Type:Order Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with Sequium. I do not have a contract with the collection agency trying to collect and reporting this to my credit reports. Sequium did not provide me with the original contract as requested.

    Business Response

    Date: 11/20/2024

    Dear ***** ****,

    Sequium Asset Solutions LLC is in receipt of your dispute and complaint. Sequium is a debt collector. On September 10, 2024, ******* placed your account ending 9759 with Sequium for collection efforts with a balance of $283.54. On September 12, 2024, in accordance with the Fair Debt Collection Practices Act (FDCPA), Sequium e-mailed to you the model validation letter advising of your rights as it relates to this debt to the email address ********************************.

    Please be advised that Sequium does not own this debt; we are collecting it on behalf of *******. Your account was assigned to our office to collect the debt owed to them.

    In response to your complaint, your account was placed in a dispute status and supporting documentation validating the debt has been requested from *******. For your convenience, I have attached the documents for you here. In addition to this, collection attempts by Sequium will cease, providing you sufficient time to review the provided documentation.

    If this resolves your concerns, you may visit ****************************** to view available payment plan options and to make a payment using your debit/credit card or checking account. Please use ******** as your reference number to log in. You may also feel free to reach out to Sequium at ************ if you need any further assistance.

    Concerning the reporting of this debt to the consumer reporting agencies, Sequium has submitted a deletion request of the tradeline from your credit file. Please note, Sequium does not control when the credit bureaus process the request to reflect and update to your credit report.

    Thank you,
    ***** ****
    Compliance Specialist


    Customer Answer

    Date: 11/20/2024

     
    Complaint: 22575266

    I am rejecting this response because:
    According to the Fair Credit Reporting Act, Section 609 (a)(1)(A) and 15 U.S. Code 1681e, you are required by federal law to verify - through the physical verification of the original signed consumer contract - any and all accounts you post on a credit report.  Otherwise, anyone paying for your reporting services could fax, mail or email in a fraudulent account.
    I demand to see Verifiable Proof (an original Consumer Contract with my Signature on it) you have on file of the accounts listed below. Your failure to positively verify these accounts has hurt my ability to obtain credit.   Under the ***** unverified accounts must be removed and if you are unable to provide me a copy of verifiable proof, you must remove the accounts listed below.


    I demand the following account be verified or removed immediately.
    Sincerely,

    ***** ****

    Business Response

    Date: 11/26/2024

    Dear ***** ****,   

    Sequium Asset Solutions LLC is in receipt of your rejection to our response concerning your ******* account ending 9759. We are sorry to hear that this matter may have been a result of fraud. As such your account has been closed as fraud.

    In order for ******* to address your fraud claim, please submit your fraud claim online at **************************************** or to speak with a member of the ******* Identity Theft Department, you may call ************.

    Concerning the reporting of this debt to the consumer reporting agencies, Sequium has submitted a deletion request of the tradeline from your credit file. Please see the attached confirmation that the account has been removed from the three major credit reporting agencies.

    There will be no further communication from our office regarding this account.

    Thank you,
    ***** ****
    Compliance Specialist

    Customer Answer

    Date: 11/26/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***** ****

  • Initial Complaint

    Date:11/16/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I do not have a contract with Sequium Asset Solutions, LLC Immediately delete from my credit file.

    Business Response

    Date: 11/19/2024

    Dear **** ******,

    Sequium Asset Solutions LLC is in receipt of your dispute and complaint. Sequium is a debt collector. On May 23, 2024, **************** placed your account ending 0001 with Sequium for collection efforts with a balance of $1,037.52. On May *******, in accordance with the Fair Debt Collection Practices Act (FDCPA), Sequium e-mailed to you the model validation letter advising of your rights as it relates to this debt to the email address *******************************.

    Please be advised that Sequium does not own this debt; we are collecting it on behalf of ****************. Your account was assigned to our office to collect the debt owed to them.

    In response to your complaint, your account was placed in a dispute status and supporting documentation validating the debt has been requested from ****************. For your convenience, I have attached the documents for you here. In addition to this, collection attempts by Sequium will cease, providing you sufficient time to review the provided documentation.

    Concerning the reporting of this debt to the consumer reporting agencies, Sequium Asset Solutions, LLC does not report to any of the consumer reporting agencies on behalf of *****************Please contact Verizons recovery department at ************** if you have any questions regarding their credit reporting practices.

    Thank you,
    ***** ****
    Compliance Specialist


  • Initial Complaint

    Date:11/15/2024

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I'm not liable for this debt with *************** I do not have a contract with SEQUIUM they did not provide me with the original contract as requested.

    Business Response

    Date: 11/19/2024

    Dear ***** **********-******,

    Sequium Asset Solutions LLC is in receipt of your dispute and complaint. Sequium is a debt collector. On July 3, 2024, ************** placed your account ending 5487 with Sequium for collection efforts with a balance of $2,208.84. On July ******, in accordance with the Fair Debt Collection Practices Act (FDCPA), Sequium e-mailed to you the model validation letter advising of your rights as it relates to this debt to the email address **********************************.

    Please be advised that Sequium does not own this debt; we are collecting it on behalf of **************. Your account was assigned to our office to collect the debt owed to them.

    After thorough review of your complaint,your account has been placed in a dispute status as additional documentation has been requested from **************; such documentation will be e-mailed to the address on file. As we await a response from the client, collection activity by Sequium will continue to be paused on this account.

    Concerning the reporting of this debt to the consumer reporting agencies, Sequium has submitted a deletion request of the tradeline from your credit file. Please note, Sequium does not control when the credit bureaus process the request to reflect and update to your credit report.

    Thank you,
    ***** ****
    Compliance Specialist

  • Initial Complaint

    Date:11/12/2024

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received a call from some calming to be part of your company they clime that have information on me and ask for more they say I received an email there was no email from your company i felt vary uncomfortable with the call at this Pont i fell like this company is a scam

    Business Response

    Date: 11/15/2024

    Dear ***** ******,

    Sequium Asset Solutions LLC is in receipt of your complaint. Sequium is a debt collector. On November 4, 2024, ************ placed your account ending 1641 with Sequium for collection efforts with a balance of $4, ******. On November 5, 2024  in accordance with the Fair Debt Collection Practices Act (FDCPA), Sequium e-mailed to you the model validation letter advising of your rights as it relates to this debt to the email address *******************************.

    Please be advised that Sequium does not own this debt; we are collecting it on behalf of ************. Your account was assigned to our office to collect the debt owed to them.

    After thorough review of your complaint, your account has been placed in a dispute status as additional documentation has been requested from ************; such documentation will be e-mailed to the address on file. As we await a response from the client, collection activity by Sequium will continue to be paused on this account.

    Thank you,
    ***** ****
    Compliance Specialist

  • Initial Complaint

    Date:11/11/2024

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with SEQUIUM ASSET SOLUTIONS, I do not have a contract with SEQUIUM ASSET SOLUTIONS, They did not provide me with the original contract as requested.

    Business Response

    Date: 11/15/2024

    Dear ****** ******,

    Sequium Asset Solutions LLC is in receipt of your dispute and complaint. Sequium is a debt collector. On August 12, 2024, ******* placed your account ending 0125 with Sequium for collection efforts with a balance of $806.77. On August 14, 2024, in accordance with the Fair Debt Collection Practices Act (FDCPA), Sequium e-mailed to you the model validation letter advising of your rights as it relates to this debt to the email address *********************************.

    Please be advised that Sequium does not own this debt; we are collecting it on behalf of *******. Your account was assigned to our office to collect the debt owed to them.

    In response to your complaint, your account was placed in a dispute status and supporting documentation validating the debt has been requested from *******. For your convenience, I have attached the documents for you ******* addition to this, collection attempts by Sequium will cease, providing you sufficient time to review the provided documentation.

    If this resolves your concerns, you may visit ****************************** to view available payment plan options and to make a payment using your debit/credit card or checking account. Please use ******** as your reference number to log in. You may also feel free to reach out to Sequium at ************ if you need any further assistance.

    Thank you,
    ***** ****
    Compliance Specialist


  • Initial Complaint

    Date:11/11/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with *********** at ********, I do not have a contract with Sequium asset solutions, they did not provide me with the original contract as I requested

    Business Response

    Date: 11/15/2024

    Dear ***** ******,

    Sequium Asset Solutions LLC is in receipt of your dispute and complaint. Sequium is a debt collector. On October 9, 2023, *********** At ******** placed your account ending 2411 with Sequium for collection efforts with a balance of $18,145.96. On October *******, in accordance with the Fair Debt Collection Practices Act (FDCPA), Sequium mailed to you the model validation letter advising of your rights as it relates to this debt.

    Please be advised that Sequium does not own this debt; we are collecting it on behalf of ******************************************. Your account was assigned to our office to collect the debt owed to them.

    In response to your complaint, your account was placed in a dispute status and supporting documentation validating the debt has been requested from *********** At ********. For your convenience, I have attached the document for you here. In addition to this, collection attempts by Sequium will cease,providing you sufficient time to review the provided documentation.

    Concerning the reporting of this debt to the consumer reporting agencies, Sequium has submitted a deletion request of the tradeline from your credit file. Please note, Sequium does not control when the credit bureaus process the request to reflect and update to your credit report.

    Thank you,
    ***** ****
    Compliance Specialist


    Customer Answer

    Date: 11/17/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***** ******

  • Initial Complaint

    Date:11/08/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had an outstanding balance of $50 for the billing date of August 2024, along with a new balance of $65. On August 21, I made a payment of $115 to fully cover both balances. I was surprised to find that your company is now pursuing me over an additional balance of $51.50, which has been sent to collections. I am not responsible for this debt and have no connection to it. I have attached a copy of my bill and proof of payment for reference.

    Business Response

    Date: 11/14/2024

    Dear ****** *******,

    Sequium Asset Solutions LLC is in receipt of your dispute and complaint. Sequium is a debt collector. On September 26, 2024, ******* placed your account ending ******************************* for collection efforts with a balance of $51.50. On September 27, 2024, in accordance with the Fair Debt Collection Practices Act (FDCPA), Sequium e-mailed to you the model validation letter advising of your rights as it relates to this debt to the email address *********************************.

    Please be advised that Sequium does not own this debt; we are collecting it on behalf of *******. Your account was assigned to our office to collect the debt owed to them.

    In response to your complaint, your account was placed in a dispute status and supporting documentation validating the debt has been requested from *******. For your convenience, I have attached the documents for you here. In addition to this, collection attempts by Sequium will cease, providing you sufficient time to review the provided documentation.

    If this resolves your concern, you may visit ****************************** to view available payment plan options and to make a payment using your debit/credit card or checking account. Please use ******** as your reference number to log in. You may also feel free to reach out to us at ************** if you need additional payment options.

    Thank you,
    ***** ****
    Compliance Specialist

  • Initial Complaint

    Date:11/08/2024

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Trying to do a payment agreement cant afford thirty dollars a month am on *** so my income is limited and their not willing to work with me on resolve the issues they want more then I can afford.

    Business Response

    Date: 11/13/2024

    Dear ***** *****,

    Sequium Asset Solutions LLC is in receipt of your complaint. Sequium is a debt collector. On May 9, 2024, **************** placed your account ending 0001 with Sequium for collection efforts with a balance of $886.46. On May *******, in accordance with the Fair Debt Collection Practices Act (FDCPA),Sequium e-mailed to you the model validation letter advising of your rights as it relates to this debt to the email address *********************************. 

    Please be advised that Sequium does not own this debt; we are collecting it on behalf of ****************. Your account was assigned to our office to collect the debt owed to them.

    We are sorry to hear of your current situation, but we are still happy to assist you in the resolution of this matter. You may visit ****************************** to view available payment plan options, propose a payment plan agreement, and to make a payment using your debit/credit card or checking account. Please use ******** as your reference number to log in.

    You may also feel free to reach out to Sequium at ************ if you need additional payment options.

    Thank you,
    ***** ****
    Compliance Specialist

  • Initial Complaint

    Date:11/06/2024

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with SEQUIUM ASSET SOLUTIONS, LLC, I do not have a contract with SEQUIUM ASSET SOLUTIONS, LLC, they did not provide me with the original contract as I requested

    Business Response

    Date: 11/11/2024

    Dear ******** *****,

    Sequium Asset Solutions LLC is in receipt of your dispute and complaint. Sequium is a debt collector. On August 25, 2024, AT&T Mobility placed your account ending 8851 with Sequium for collection efforts with a balance of $55.00. On August 26, 2024, in accordance with the Fair Debt Collection Practices Act (FDCPA), Sequium e-mailed to you the model validation letter advising of your rights as it relates to this debt to the email address *************************************.  

    Please be advised that Sequium does not own this debt; we are collecting it on behalf of AT&T Mobility. Your account was assigned to our office to collect the debt owed to them.

    In response to your complaint, your account was placed in a dispute status and supporting documentation validating the debt has been e-mailed to the address on file. For your convenience, I have attached the same for you here. In addition to this, collection attempts by Sequium will cease, providing you sufficient time to review the provided documentation.

    Concerning the reporting of this debt to the consumer reporting agencies, Sequium has submitted a deletion request of the tradeline from your credit file. Please note, Sequium does not control when the credit bureaus process the request to reflect and update to your credit report.


    Thank you,
    ***** ****
    Compliance Specialist

Sequium Asset Solutions, LLC is NOT a BBB Accredited Business.

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