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Business Profile

Collections Agencies

Sequium Asset Solutions, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Collections Agencies.

This business has 1 alert

Complaints

Customer Complaints Summary

  • 1,080 total complaints in the last 3 years.
  • 350 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/30/2024

    Type:Order Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Attempting to extort me on a debt I do not owe I have never worked with this company or have any relationship with them. I have never signed a contract with them. if they do not remove the debt I Will sue the company for $50,000 for and file an *** criminal complaint.

    Business Response

    Date: 12/05/2024

    Dear ******* **************************************** is in receipt of your dispute and complaint. Sequium is a debt collector. On October 3, 2024, AT&T U-Verse placed your account ending 5047 with Sequium for collection efforts with a balance of $199.85.On October 8, 2024, in accordance with the Fair Debt Collection Practices Act (FDCPA), Sequium e-mailed to you the model validation letter advising of your rights as it relates to this debt to the email address ****************************.

    Please be advised that Sequium does not own this debt; we are collecting it on behalf of AT&T U-Verse. Your account was assigned to our office to collect the debt owed to them.

    In response to your complaint, your account was placed in a dispute status and supporting documentation validating the debt has been e-mailed to the address on file. For your convenience, I have attached the same for you here. In addition to this, collection attempts by Sequium will cease, providing you sufficient time to review the provided documentation.

    If this resolves your concern, you may visit ****************************** to view available payment plan options and to make a payment using your debit/credit card or checking account. Please use ******** as your reference number to log in. You may also feel free to reach out to us at ************** if you need additional payment options.

    Concerning the reporting of this debt to the consumer reporting agencies, Sequium has submitted a deletion request of the tradeline from your credit file. Please note, Sequium does not control when the credit bureaus process the request to reflect and update to your credit report.

    Thank you,
    ***** ****
    Compliance Specialist

    Customer Answer

    Date: 12/05/2024

     
    Complaint: 22621830

    I am rejecting this response because: I have not lived in ********** for over 5 years... this is clearly an attempt to extort me for money on a bill that isnt mine, I also never signed a contract with sequiem solutions And have never done business with you guys. If this isnt removed within the week Ill file a lawsuit against this company for $15,000 as well as file an ***, Police, and secret service report for fraud. Your website and reviews are almost all negative, and you are not accredited with the BBB. Lastly fatoof the responder to this message I will personally file a lawsuit against you as well as a police report for attempting to commit fraud. Remove this from my report immediately. 

    Sincerely,

    ******* Master

    Business Response

    Date: 12/10/2024

    Dear ******* **************************************** is in receipt of your rejection to our response regarding your AT&T U-verse account ending 5047. We are sorry you feel that the documentation provided to you previously is insufficient to resolve your concerns.

    Please be advised that Sequium does not own this debt; we are collecting it on behalf of AT&T U-Verse. Your account was assigned to our office to collect the debt owed to them.

    As we consider this dispute duplicative and we have already provided validation to you, this matter will be escalated to AT&T U-Vese for further review. Please direct all communication to AT&T U-Verse for further assistance.

    Concerning the reporting of this debt to the consumer reporting agencies, Sequium has submitted a deletion request of the tradeline from your credit file. Please see the attached confirmation that the account has been removed from the three major credit reporting agencies.

    There will be no further communication from our office regarding this account.

    Thank you,
    ***** ****
    Compliance Specialist

    Customer Answer

    Date: 12/10/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ******* Master

  • Initial Complaint

    Date:11/27/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Received invoice from Sequium Assets Solutions, LLC Address is **************************************** Phone # ************ Ref. # ******** Nov. 22, 2024 Stating I owe $61.05 as of Dec. 2023 from ************** bill. I called Xfiniity, explained situation, gave my information, Xfinity put me on hold for about twelve/fifteen minutes. When Xfinity returned, said they have no outstanding bills from me, and too forget about it. Please checked this out, I believe this to be fraud. Thank you.

    Business Response

    Date: 12/03/2024

    Dear **** ******,

    Sequium Asset Solutions LLC is in receipt of your dispute and complaint. Sequium is a debt collector. On November 20, 2024,Xfinity Mobile placed your account ending 6194 with Sequium for collection efforts with a balance of $61.05. On November 22, 2024, in accordance with the Fair Debt Collection Practices Act (FDCPA), Sequium mailed to you the model validation letter advising of your rights as it relates to this debt.

    Please be advised that Sequium does not own this debt; we are collecting it on behalf of **************. Your account was assigned to our office to collect the debt owed to them.

    In review of your complaint and your request that we cease all communication to you concerning your account ending, please allow this response to serve as notice that Sequium Asset Solutions, LLC has marked your account as cease and desist.

    There will be no further communication from our office regarding the account in question.

    Thank you,
    ***** ****
    Compliance Specialist


  • Initial Complaint

    Date:11/27/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am writing to dispute an account listed on my credit report and to assert that I am not liable for the debt associated with 11 *************** which has been transferred to Sequium. The details of the account in question are as follows:Creditor Name: Sequium (Original Creditor: 11 Xfinity Mobile)Opened Date: 3/26/2024 Account Number: ******** Higher Credit: $506.00 I do not have a contract with Sequium, nor did they provide me with the original contract as I requested. Without this documentation, I believe this debt is being reported in error. I am requesting that this account be removed from my credit report immediately. Thank you for your prompt attention to this matter.

    Business Response

    Date: 11/27/2024

    Dear Twanika Dime *****, 

    Sequium Asset Solutions LLC is in receipt of your dispute and complaint. Sequium is a debt collector. On March 26, 2024, ************** placed your account ending 9817 with Sequium for collection efforts with a balance of $506.54. On March 27, 2024, in accordance with the Fair Debt Collection Practices Act (FDCPA), Sequium e-mailed to you the model validation letter advising of your rights as it relates to this debt to the email address ****************************.

    Please be advised that Sequium does not own this debt; we are collecting it on behalf of **************. Your account was assigned to our office to collect the debt owed to them.

    After thorough review of your complaint, your account has been placed in a dispute status as additional documentation has been requested from **************; such documentation will be e-mailed to the address on ******* we await a response from the client, collection activity by Sequium will continue to be paused on this account.

    Thank you,
    ***** ****
    Compliance Specialist

  • Initial Complaint

    Date:11/25/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    7/30/2024 Sequium sent a collections notice via email, upon reviewing the notice we saw that it had come from our prior apartment complex. They sent out a final bill on July 23, 2024 which we did not receive and then just 6 days later they sent us to collections. This bill was sent beyond the 14 day **** from when we moved out and our lease ended (our lease ended on June 15, 2024). We paid the balance of the remaining utilities via part of our security deposit and we were notified on June 24, 2024 that our final "bill" was a refund of just under $10 which we never received, not a big deal but that was the last we heard from them. So now we are sitting in collections and I was told that it was already on my report, I haven't personally seen it yet but I would like it to never hit that report. They illegally bought a debt from our apartment. We never even got 30 days to respond to the bill because they sold it after only 6 days. "Within fourteen days, excluding Saturdays, Sundays or other legal holidays, after termination of the tenancy and delivery of possession and demand by the tenant the landlord shall provide the tenant an itemized list of all deductions together with the amount due and payable to the tenant, if any. Unless other arrangements are made in writing by the tenant, the landlord shall mail the itemized list and any amount due, by first class mail, to the tenant's last known place of residence"

    Business Response

    Date: 11/27/2024

    Dear ******** ******,  

    Sequium Asset Solutions LLC is in receipt of your dispute and complaint. Sequium is a debt collector. On July 24, 2024, Fountain Palms placed your account ending 3452 with Sequium for collection efforts with a balance of $988.15. On July 30, 2024, in accordance with the Fair Debt Collection Practices Act (FDCPA), Sequium e-mailed to you the model validation letter advising of your rights as it relates to this debt to the email address ********************************. 

    Please be advised that Sequium does not own this debt, but instead is a debt collector collecting on behalf of **************. Your account was placed with our office to collect a debt due to them.

    In response to your complaint, your account was placed in a dispute status and supporting documentation validating the debt has been requested from Fountain Palms. For your convenience, I have attached the document for you here. In addition to this, collection attempts by Sequium will cease, providing you sufficient time to review the provided documentation.

    If this resolves your concern, you may visit ****************************** to view available payment plan options and to make a payment using your debit/credit card or checking account. Please use ******** as your reference number to log in. You may also feel free to reach out to us at ************** if you need additional payment options.

    Concerning the reporting of this debt to the consumer reporting agencies, Sequium did not report this account to any of the consumer credit reporting agencies.

    Thank you,
    ***** ****
    Compliance Specialist

  • Initial Complaint

    Date:11/22/2024

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for the debt with ATT UVERSE. I do not have a contract with SEQUIUM ASSET SOLUTI. When I requested they provide me with original contact, they did not provide one.

    Business Response

    Date: 11/27/2024

    Dear ****************************************************** is in receipt of your dispute and complaint. Sequium is a debt collector. On May 13, 2024, AT&T U-Verse placed your account ending 0712 with Sequium for collection efforts with a balance of $246.01. On May 14, 2024, in accordance with the Fair Debt Collection Practices Act (FDCPA), Sequium e-mailed to you the model validation letter advising of your rights as it relates to this debt to the email **************************************.    

    Please be advised that Sequium does not own this debt, but instead is a debt collector collecting on behalf of AT&T U-Verse. Your account was placed with our office to collect a debt due to them.

    However,as of November 11, 2024, AT&T U-Verse requested the return of your ********** such, your account is now closed with Sequium. Please contact AT&T U-Verse directly for further assistance.

    Concerning the reporting of this debt to the consumer reporting agencies, Sequium has submitted a deletion request of the tradeline from your credit file. Please note, Sequium does not control when the credit bureaus process the request to reflect and update to your credit report.

    There will be no further communication from our office regarding the account.

    Thank you,
    ***** ****
    Compliance Specialist

  • Initial Complaint

    Date:11/22/2024

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for the debt with *******. I do not have a contract with SEQUIUM ASSET SOLUTI. When I requested they provide me with original contact, they did not provide one.

    Business Response

    Date: 11/27/2024

    Dear ******* *******,  

    Sequium Asset Solutions LLC is in receipt of your complaint concerning your ******* account ending 6850. We are sorry to hear that this matter may have been a result of fraud, and we take these matters seriously.

    In order for ******* to address your fraud claim please submit your fraud claim online at **************************************** or to speak with a member of the ******* Identity Theft Department, you may call ************.

    Concerning the reporting of this debt to the consumer reporting agencies, Sequium has submitted a deletion request of the tradeline from your credit file. Please note, Sequium does not control when the credit bureaus process the request to reflect and update to your credit report.

    There will be no further communication from our office regarding the account.

    Thank you,
    ***** ****
    Compliance Specialist

  • Initial Complaint

    Date:11/21/2024

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not responsible for the debt with ***** I have no contract with Sequium Asset Solutions, LLC, and they were unable to provide the original contract as I requested.

    Business Response

    Date: 11/26/2024

    Dear ****** *****,   

    Sequium Asset Solutions LLC is in receipt of your dispute and complaint. Sequium is a debt collector. On September 27, 2023, AT&T U-Verse placed your account ending 0682 with Sequium for collection efforts with a balance of $455.74. On September 28, 2023, in accordance with the Fair Debt Collection Practices Act (FDCPA), Sequium e-mailed to you the model validation letter advising of your rights as it relates to this debt to the email address *******************************.    

    Please be advised that Sequium does not own this debt but instead is a debt collector collecting on behalf of AT&T U-Verse. Your account was placed with our office to collect a debt due to them.

    However, as of March 27, 2024, AT&T U-Verse requested the return of your account. As such, your account is now closed with Sequium. Please contact AT&T U-Verse directly for further assistance.

    Concerning the reporting of this debt to the consumer reporting agencies, Sequium has submitted a deletion request of the tradeline from your credit file. Please note, Sequium does not control when the credit bureaus process the request to reflect and update to your credit report.

    There will be no further communication from our office regarding this account.

    Thank you,
    ***** ****
    Compliance Specialist

  • Initial Complaint

    Date:11/21/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The debt trying to be collected does not fit with the lease contract I signed. When disputed Sequium said they would look into it and then they sent it to collections to affect my credit. When contacting them again the representative stated the law doesnt matter. The debt is not valid but Sequium has made no effort to verify.

    Business Response

    Date: 11/26/2024

    Dear ****** *********,  

    Sequium Asset Solutions LLC is in receipt of your dispute and complaint. Sequium is a debt collector. On January 3, 2024, Tessera placed your account ending 4243 with Sequium for collection efforts with a balance of $930.17. On January ******, in accordance with the Fair Debt Collection Practices Act (FDCPA), Sequium e-mailed to you the model validation letter advising of your rights as it relates to this debt to the email address  **********************************.   

    Please be advised that Sequium does not own this debt, but instead is a debt collector collecting on behalf of *******. Your account was placed with our office to collect a debt due to them.

    In response to your complaint, your account was placed in a dispute status and supporting documentation validating the debt has been e-mailed to the address on file. For your convenience, I have attached the same for you here. In addition to this, collection attempts by Sequium will cease, providing you sufficient time to review the provided documentation. This matter will also be escalated to Tessera for further review.

    Concerning the reporting of this debt to the consumer reporting agencies, Sequium has submitted a deletion request of the tradeline from your credit file. Please note, Sequium does not control when the credit bureaus process the request to reflect and update to your credit report.

    Thank you,
    ***** ****
    Compliance Specialist


    Customer Answer

    Date: 11/26/2024

     
    Complaint: 22585464

    I am rejecting this response because: As stated in the lease provided the landlord had 21 or 30 days and I did not receive any communication about charges for damages until 40 days from my end of lease. August 21st until September 30th 2023. 

    Sincerely,

    ****** *********

    Business Response

    Date: 11/27/2024

    Dear ****** *********, 

    Sequium Asset Solutions LLC is in receipt of your rejection to our response. We are sorry you feel that the documentation provided to you previously is insufficient to resolve your concerns.

    Please be advised that Sequium does not own this debt, but instead is a debt collector collecting on behalf of *******. Your account was placed with our office to collect a debt due to them.

    As we consider this dispute duplicative and we have already provided validation to you, this matter has been escalated to ******* for their assistance. We have marked this account as cease and desist and Sequium Asset Solutions, LLC will cease communication with you concerning this account in question.

    There will be no further communication from our office regarding the account.  

    Thank you,
    ***** ****
    Compliance Specialist

    Customer Answer

    Date: 11/27/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ****** *********

  • Initial Complaint

    Date:11/20/2024

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with Sequium asset Solutions. I do not have a contract with them, they did not provide me with the original contract as requested.

    Business Response

    Date: 11/26/2024

    Dear ******* ******, 

    Sequium Asset Solutions LLC is in receipt of your dispute and complaint. Sequium is a debt collector. On December 26, 2023, AT&T U-Verse placed your account ending 7462 with Sequium for collection efforts with a balance of $174.52. On December 27, 2023, in accordance with the Fair Debt Collection Practices Act (FDCPA), Sequium e-mailed to you the model validation letter advising of your rights as it relates to this debt to the email address **********************************.  

    Please be advised that Sequium does not own this debt but instead is a debt collector collecting on behalf of AT&T U-Verse. Your account was placed with our office to collect a debt due to them.

    However, as of June 24, 2024, AT&T U-Verse requested the return of your account. As such, your account is now closed with Sequium.Please contact AT&T U-Verse directly for further assistance.

    Concerning the reporting of this debt to the consumer reporting agencies, Sequium has submitted a deletion request of the tradeline from your credit file. Please note, Sequium does not control when the credit bureaus process the request to reflect and update to your credit report.

    There will be no further communication from our office regarding this account.

    Thank you,
    ***** ****
    Compliance Specialist

  • Initial Complaint

    Date:11/20/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I'm not liable for this debt with SEQUIUM ASSET SOLUTIONS, LLC. I do not have a contract with the collection agency trying to collect they did not provide me with the original contact as requested

    Business Response

    Date: 11/21/2024


    Dear **** ******,

    Sequium Asset Solutions LLC is in receipt of your dispute and complaint. Sequium is a debt collector. On August 24, 2024, AT&T Mobility placed your account ending 7867 with Sequium for collection efforts with a balance of $987.61.On August 26, 2024, in accordance with the Fair Debt Collection Practices Act (FDCPA), Sequium e-mailed to you the model validation letter advising of your rights as it relates to this debt to the email address *******************************.   

    Please be advised that Sequium does not own this debt; we are collecting it on behalf of AT&T Mobility. Your account was assigned to our office to collect the debt owed to them.

    In response to your complaint your account was placed in a dispute status and supporting documentation validating the debt has been requested from AT&T Mobility. For your convenience, I have attached the documents for you here. In addition to this, collection attempts by Sequium will cease, providing you sufficient time to review the provided documentation.

    If this resolves your concerns, you may visit ****************************** to view available payment plan options and to make a payment using your debit/credit card or checking account. Please use ********* as your reference number to log in. You may also feel free to reach out to Sequium at ************ if you need any further assistance.

    Thank you,
    ***** ****
    Compliance Specialist

Sequium Asset Solutions, LLC is NOT a BBB Accredited Business.

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