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Business Profile

Collections Agencies

Sequium Asset Solutions, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Collections Agencies.

This business has 1 alert

Complaints

Customer Complaints Summary

  • 1,080 total complaints in the last 3 years.
  • 350 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/15/2024

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with Sequium Asset Solutions, LLC. I do not have a contract with this collection agency trying to collect and reporting this to my credit report. They did not provide me with the original contract as requested.

    Business Response

    Date: 12/17/2024

    Dear ***** ****-********,   

    I have thoroughly reviewed your written complaint.Unfortunately, the information provided to locate the account in our system is insufficient. Please provide the following information to further assist in the identification of your account and the research of your complaint:

    1. Original creditor name
    2. Original creditor account number
    3. Your full name
    4. Phone number (if being called by our company)
    5. Date of Birth and/or last 4 of ssn
    6. Recent credit report reflecting our information.
    7. Our reference number.

    Please send this information to ************************************** Once this information is received, an investigation will be completed, and the results of which provided to you.


    Thank you,
    ***** ****
    Compliance Specialist


  • Initial Complaint

    Date:12/14/2024

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with Sequium Asset Solutions an never sign a contract with them .

    Business Response

    Date: 12/17/2024

    Dear ****** *******,   

    Sequium Asset Solutions LLC is in receipt of your dispute and complaint. Sequium is a debt collector. On December 26, 2023, ******* placed your account ending 8163 with Sequium for collection efforts with a balance of $387.25. On December 27, 2023, in accordance with the Fair Debt Collection Practices Act (FDCPA), Sequium e-mailed to you the model validation letter advising of your rights as it relates to this debt to the email address *******************************.   

    Please be advised that Sequium does not own this debt, but instead is a debt collector collecting on behalf of *******. Your account was placed with our office to collect a debt due to them.

    However, as of April 22, 2024, ******* requested the return of your account. As such, your account is now closed with Sequium. Please contact ******* directly for further assistance.

    Concerning the reporting of this debt to the consumer reporting agencies, Sequium has submitted a deletion request of the tradeline from your credit file. Please note, Sequium does not control when the credit bureaus process the request to reflect and update to your credit report.

    Thank you,
    ***** ****
    Compliance Specialist


  • Initial Complaint

    Date:12/13/2024

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with 11 ******* and I do not have a contract with SEQUIUM plus they did not provide me with the original application like I asked. Account No: 6001 Amount Disputed: $646

    Business Response

    Date: 12/17/2024


    Dear ****** ******,     

    Sequium Asset Solutions LLC is in receipt of your dispute and complaint. Sequium is a debt collector. On July 30, 2024, ******* placed your account ending 4739 with Sequium for collection efforts with a balance of $646.26. On August ******, in accordance with the Fair Debt Collection Practices Act (FDCPA), Sequium e-mailed to you the model validation letter advising of your rights as it relates to this debt to the email address *****************************.   

    Please be advised that Sequium does not own this debt, but instead is a debt collector collecting on behalf of *******. Your account was placed with our office to collect a debt due to them.

    However, as of November 27, 2024, ******* requested the return of your account. As such, your account is now closed with Sequium.Please contact ******* directly for further assistance.

    Concerning the reporting of this debt to the consumer reporting agencies, Sequium has submitted a deletion request of the tradeline from your credit file. Please note, Sequium does not control when the credit bureaus process the request to reflect and update to your credit report.

    Thank you,
    ***** ****
    Compliance Specialist

  • Initial Complaint

    Date:12/12/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with ******** I do not have a contract with SEQUIUM, they did not provide me with the original contract as i requested.Creditor Name: SEQUIUM (Original Creditor: COMCAST)Opened Date: 9/9/2024 Account Number: ******** Higher Credit: $408.00 Correction to my credit report. I demand this account be removed from my credit report

    Business Response

    Date: 12/18/2024

    Dear ***** Nicholle ******,

    Sequium Asset Solutions LLC is in receipt of your dispute and complaint. Sequium is a debt collector. On September 9, 2024, ******* placed your account ending 2463 with Sequium for collection efforts with a balance of $408.62. On September 10, 2024, in accordance with the Fair Debt Collection Practices Act (FDCPA), Sequium e-mailed to you the model validation letter advising of your rights as it relates to this debt to the email address *******************************.

    Please be advised that Sequium does not own this debt but instead is a debt collector collecting on behalf of ********Your account was placed with our office to collect a debt due to them.

    In response to your complaint, your account was placed in a dispute status and supporting documentation validating the debt has been requested from *******. For your convenience, I have attached the documents for you here. In addition to this, collection attempts by Sequium will cease, providing you sufficient time to review the provided documentation.

    If this resolves your concerns, you may visit ****************************** to view available payment plan options and to make a payment using your debit/credit card or checking account. Please use ******** as your reference number to log in. You may also feel free to reach out to Sequium at ************ if you need additional payment options.

    Concerning the reporting of this debt to the consumer reporting agencies, Sequium has submitted a deletion request of the tradeline from your credit file. Please note, Sequium does not control when the credit bureaus process the request to reflect and update to your credit report.

    Thank you,
    ***** ****
    Compliance Specialist

  • Initial Complaint

    Date:12/10/2024

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this account with ************************ do not have an account with **********************. This is a third party collection agency. I did not sign no contract with and *** not liable for this debt. They did not provide me with the original contract like I requested.

    Business Response

    Date: 12/12/2024

    Dear ***** **********,    

    Sequium Asset Solutions LLC is in receipt of your dispute and complaint. Sequium is a debt collector. On December 3, 2022, Ridgewood Preserve placed your account ending 5811 with Sequium for collection efforts with a balance of $7,692.48. On December 6, 2022, in accordance with the Fair Debt Collection Practices Act (FDCPA), Sequium e-mailed to you the model validation letter advising of your rights as it relates to this debt to the email address **********************************.

    Please be advised that Sequium does not own this debt; we are collecting it on behalf of ******************. Your account was assigned to our office to collect the debt owed to them.

    In response to your complaint, your account was placed in a dispute status and supporting documentation validating the debt has been requested from ****************. For your convenience, I have attached the documents for you here. In addition to this, collection attempts by Sequium will cease, providing you sufficient time to review the provided documentation.

    If this resolves your concerns, you may visit ****************************** to view available payment plan options and to make a payment using your debit/credit card or checking account. Please use ******** as your reference number to log in. You may also feel free to reach out to Sequium at ************ if you need additional payment options.

    Concerning the reporting of this debt to the consumer reporting agencies, Sequium has submitted a deletion request of the tradeline from your credit file. Please note, Sequium does not control when the credit bureaus process the request to reflect and update to your credit report.

    Thank you,
    ***** ****
    Compliance Specialist

  • Initial Complaint

    Date:12/09/2024

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with ***************. I do not have a contract with Sequium Asset Solutions, they did not provide me with the original contract that I requested

    Business Response

    Date: 12/11/2024

    Dear ****** ********,

    Sequium Asset Solutions LLC is in receipt of your dispute and complaint. Sequium is a debt collector. On December 1, 2023, ************** placed your account ending 0670 with Sequium for collection efforts with a balance of $726.81. On December 2, 2023, in accordance with the Fair Debt Collection Practices Act (FDCPA),Sequium e-mailed to you the model validation letter advising of your rights as it relates to this debt to the email address *****************************.  

    Please be advised that Sequium does not own this debt; we are collecting it on behalf of **************. Your account was assigned to our office to collect the debt owed to them.

    In response to your complaint, your account was placed in a dispute status and supporting documentation validating the debt has been requested from **************. For your convenience, I have attached the documents for you here. In addition to this, collection attempts by Sequium will cease, providing you sufficient time to review the provided documentation.

    If this resolves your concern, you may visit ****************************** to view available payment plan options and to make a payment using your debit/credit card or checking account. Please use ******** as your reference number to log in. You may also feel free to reach out to us at ************** if you need additional payment options.

    Concerning the reporting of this debt to the consumer reporting agencies, Sequium has submitted a deletion request of the tradeline from your credit file. Please note, Sequium does not control when the credit bureaus process the request to reflect and update to your credit report.

    Thank you,
    ***** ****
    Compliance Specialist


  • Initial Complaint

    Date:12/05/2024

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with SEQUIUM ASSET SOLUTIONS, LLCs. I do not have a contract with SEQUIUM ASSET SOLUTIONS, LLC, they did not provide me with the original contract as I requested.

    Business Response

    Date: 12/10/2024

    Dear ******** ******,

    Sequium Asset Solutions LLC is in receipt of your dispute and complaint. Sequium is a debt collector. On September 25, 2024, ******* placed your account ending 1647 with Sequium for collection efforts with a balance of $256.50. On September 26, 2024, in accordance with the Fair Debt Collection Practices Act (FDCPA), Sequium e-mailed to you the model validation letter advising of your rights as it relates to this debt to the email address ****************************.

    Please be advised that Sequium does not own this debt; we are collecting it on behalf of *******. Your account was assigned to our office to collect the debt owed to them.

    In response to your complaint, your account was placed in a dispute status and supporting documentation validating the debt has been requested from *******. For your convenience, I have attached the documents for you here. In addition to this, collection attempts by Sequium will cease, providing you sufficient time to review the provided documentation.

    Concerning the reporting of this debt to the consumer reporting agencies, Sequium has submitted a deletion request of the tradeline from your credit file. Please note, Sequium does not control when the credit bureaus process the request to reflect and update to your credit report.

    Thank you,
    ***** ****
    Compliance Specialist


  • Initial Complaint

    Date:12/04/2024

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with **************. I don't have a contract with SEQUIUM ASSET SOLUTIONS, they did not provide me with the original contract as I requested.

    Business Response

    Date: 12/10/2024

    Dear ******* *****,

    Sequium Asset Solutions LLC is in receipt of your dispute and complaint. Sequium is a debt collector. On September 3, 2024, ************** placed your account ending 1629 with Sequium for collection efforts with a balance of $920.59. On September 4, 2024, in accordance with the Fair Debt Collection Practices Act (FDCPA), Sequium e-mailed to you the model validation letter advising of your rights as it relates to this debt to the email address *****************************.

    Please be advised that Sequium does not own this debt; we are collecting it on behalf of **************. Your account was assigned to our office to collect the debt owed to them.

    After thorough review of your complaint, your account will remain in a dispute status as additional documentation has been requested from **************; such documentation will be e-mailed to the address on file. As we await a response from the client, collection activity by Sequium will continue to be paused on this account.

    Concerning the reporting of this debt to the consumer reporting agencies, Sequium has submitted a deletion request of the tradeline from your credit file. Please note, Sequium does not control when the credit bureaus process the request to reflect and update to your credit report.

    Thank you,
    ***** ****
    Compliance Specialist


  • Initial Complaint

    Date:12/03/2024

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with **********************. I do not have a contract with Sequium Assest Solutions, they did not provide me with the original contract as I requested.

    Business Response

    Date: 12/05/2024

    Dear ***** *********,

    Sequium Asset Solutions LLC is in receipt of your dispute and complaint. Sequium is a debt collector. On June 24, 2024, ********************** placed your account ending 8158 with Sequium for collection efforts with a balance of $111.99.On June 25, 2024, in accordance with the Fair Debt Collection Practices Act (FDCPA), Sequium e-mailed to you the model validation letter advising of your rights as it relates to this debt to the email address *****************************.  

    Please be advised that Sequium does not own this debt; we are collecting it on behalf of **********************. Your account was assigned to our office to collect the debt owed to them.

    After thorough review of your complaint, your account has been placed in a dispute status as additional documentation has been requested from *********************** such documentation will be e-mailed to the address on file. As we await a response from the client, collection activity by Sequium will continue to be paused on this account.

    Concerning the reporting of this debt to the consumer reporting agencies, Sequium has submitted a deletion request of the tradeline from your credit file. Please note, Sequium does not control when the credit bureaus process the request to reflect and update to your credit report.

    Thank you,
    ***** ****
    Compliance Specialist

  • Initial Complaint

    Date:11/30/2024

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Sequium has dropped my credit score by 27 points this week and I have no account , not past account with this company and no one they work for . Please fix my credit score this company is continually scamming people all over .No account number , and no information to contact them either . Just 27 pts off my credit and added debt balance .

    Business Response

    Date: 12/05/2024

    Dear ********* ******,

    Sequium Asset Solutions LLC is in receipt of your dispute and complaint. Sequium is a debt collector. On October 8, 2024, AT&T Mobility placed your account ending 2625 with Sequium for collection efforts with a balance of $1,078.37.On October 9, 2024, in accordance with the Fair Debt Collection Practices Act (FDCPA), Sequium e-mailed to you the model validation letter advising of your rights as it relates to this debt to the email address *****************************.

    Please be advised that Sequium does not own this debt; we are collecting it on behalf of AT&T Mobility.Your account was assigned to our office to collect the debt owed to them.

    In response to your complaint, your account was placed in a dispute status and supporting documentation validating the debt has been requested from AT&T Mobility. For your convenience, I have attached the documents for you here. In addition to this, collection attempts by Sequium will cease, providing you sufficient time to review the provided documentation.

    If this resolves your concern, you may visit ****************************** to view available payment plan options and to make a payment using your debit/credit card or checking account. Please use ******** as your reference number to log in. You may also feel free to reach out to us at ************** if you need additional payment options.

    Concerning the reporting of this debt to the consumer reporting agencies, Sequium has submitted a deletion request of the tradeline from your credit file. Please note, Sequium does not control when the credit bureaus process the request to reflect and update to your credit report.

    Thank you,
    ***** ****
    Compliance Specialist

Sequium Asset Solutions, LLC is NOT a BBB Accredited Business.

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