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Business Profile

Collections Agencies

Sequium Asset Solutions, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Collections Agencies.

This business has 1 alert

Complaints

Customer Complaints Summary

  • 1,080 total complaints in the last 3 years.
  • 349 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/03/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I just got an email from credit karma that this name Sequium Asset Solutions is on my credit report. I never heard of this company, never did business.

    Business Response

    Date: 01/09/2025

    Dear ****** *********,

    Sequium Asset Solutions LLC is in receipt of your dispute and complaint. Sequium is a debt collector. On October 25, 2024, ******* placed your account ending 9615 with Sequium for collection efforts with a balance of $241.54. On October *******, in accordance with the Fair Debt Collection Practices Act (FDCPA), Sequium mailed to you the model validation letter advising of your rights as it relates to this debt to the email address ************************************.

    Please be advised that Sequium does not own this debt; we are collecting it on behalf of *******. Your account was assigned to our office to collect the debt owed to them.

    In response to your complaint, your account was placed in a dispute status and supporting documentation validating the debt has been requested from *******. For your convenience, I have attached the documents for you here. In addition to this, collection attempts by Sequium will cease, providing you sufficient time to review the provided documentation.

    If this resolves your concerns, you may visit ****************************** to view available payment plan options and to make a payment using your debit/credit card or checking account. Please use ******** as your reference number to log in. You may also feel free to reach out to Sequium at ************ if you need additional payment options.

    Thank you,
    ***** ****
    Compliance Specialist

  • Initial Complaint

    Date:01/03/2025

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for the debt with Sequium Asset Solutions LLC, I do not have a contract with them. They did not provide me with the original contract as requested.

    Business Response

    Date: 01/09/2025

    Dear ******** ******,

    Sequium Asset Solutions LLC is in receipt of your dispute and complaint. Sequium is a debt collector. On October 25, 2024, ******* placed your account ending 8014 with Sequium for collection efforts with a balance of $129.36. On October *******, in accordance with the Fair Debt Collection Practices Act (FDCPA), Sequium e-mailed to you the model validation letter advising of your rights as it relates to this debt to the email address ************************.

    Please be advised that Sequium does not own this debt; we are collecting it on behalf of *******. Your account was assigned to our office to collect the debt owed to them.

    In response to your complaint, your account was placed in a dispute status and supporting documentation validating the debt has been requested from *******. For your convenience, I have attached the documents for you here. In addition to this, collection attempts by Sequium will cease, providing you sufficient time to review the provided documentation.

    If this resolves your concerns, you may visit ****************************** to view available payment plan options and to make a payment using your debit/credit card or checking account. Please use ******** as your reference number to log in. You may also feel free to reach out to Sequium at ************ if you need additional payment options.

    Thank you,
    ***** ****
    Compliance Specialist


  • Initial Complaint

    Date:01/03/2025

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with Sequium Asset Solutions **** I do not have a contract with the collection agency, and they did not provide me with the original contract as I requested.

    Business Response

    Date: 01/10/2025

    Dear Ginet St Pierre,

    Sequium Asset Solutions LLC is in receipt of your dispute and complaint. Sequium is a debt collector. On June 26, 2024, ************** placed your account ending 6808 with Sequium for collection efforts with a balance of $189.69. On June *******, in accordance with the Fair Debt Collection Practices Act (FDCPA), Sequium mailed to you the model validation letter advising of your rights as it relates to this debt to the email address *****************************.

    Please be advised that Sequium does not own this debt; we are collecting it on behalf of **************. Your account was assigned to our office to collect the debt owed to them.

    After thorough review of your complaint, your account has been placed in a dispute status as additional documentation has been requested from **************; such documentation will be e-mailed to the address on file. As we await a response from the client, collection activity by Sequium will continue to be paused on this account.

    Concerning the reporting of this debt to the consumer reporting agencies, Sequium has submitted a deletion request of the tradeline from your credit file. Please note, Sequium does not control when the credit bureaus process the request to reflect and update to your credit report.

    Thank you,
    ***** ****
    Compliance Specialist

  • Initial Complaint

    Date:01/01/2025

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I 'm not liable for this debt with Directv, I do not have a contract with Sequium Asset Soluti, they did not provide me with the original contract as I requested.

    Business Response

    Date: 01/09/2025

    Dear **** *******,

    Sequium Asset Solutions LLC is in receipt of your dispute and complaint. Sequium is a debt collector. On November 13, 2021, ******* placed your account ending 8434 with Sequium for collection efforts with a balance of $378.74. On November 16, 2021, in accordance with the Fair Debt Collection Practices Act (FDCPA), Sequium mailed to you the model validation letter advising of your rights as it relates to this debt.

    Please be advised that Sequium does not own this debt but instead is a debt collector collecting on behalf of ********Your account was placed with our office to collect a debt due to them.

    However, as of May 12, 2022, ******* requested the return of your account. As such, your account is now closed with Sequium. Please contact ******* directly for further assistance.

    Concerning the reporting of this debt to the consumer reporting agencies, Sequium has submitted a deletion request of the tradeline from your credit file. Please note, Sequium does not control when the credit bureaus process the request to reflect and update to your credit report.

    Thank you,
    ***** ****
    Compliance Specialist

  • Initial Complaint

    Date:01/01/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This complaint disputes the alleged $657 debt reported under the complainants name and demands that Sequium Asset Solutions immediately halt all collection efforts and remove the derogatory **** from the complainants credit report. The debt stems from Xfinity Mobiles breach of contract and failure to properly manage the complainants account. ### **Dispute Summary** 1. **Breach of Contract by ***************** On January 11, 2024, I entered into an agreement with ******* Mobile that capped their monthly bill for Mobile and **************** at $80, inclusive of all fees. ******* failed to honor this agreement, absurdly claiming it expired on the same day, constituting a blatant breach of contract. 2. **Failure to Close Account Despite Repeated Requests**: 3. **Unlawful Placement of Debt in Collections**: Xfinity transferred the disputed debt to Sequium without notifying me, violating the **Fair Debt Collection Practices Act (*****)** and the **Fair Credit Reporting Act (FCRA)**. I only learned of the collection through credit report monitoring. 4. **Harm to Credit**: Despite over 20 years of loyalty as an Xfinity customer, their negligence has irreparably harmed my pristine credit. Sequium has compounded this by failing to validate the debt before pursuing collection efforts. ### **Demands** I demands the following: 1. **** all collection efforts until validation is completed. 2. Remove the derogatory **** from their credit report. 3. Provide documentation validating the debt or confirm its cancellation. ### **Legal Accountability** Sequiums and Xfinitys actions may violate the ***** and ****, including failing to resolve after numerous efforts on my part, reporting disputed debt without ****ing it as such, and submitting inaccurate information to credit bureaus. The complainant requests a resolution within **30 days**, or they will escalate the matter with the ********* **FTC**, and other authorities.

    Business Response

    Date: 01/09/2025

    Dear ***** *****-****,

    Sequium Asset Solutions LLC is in receipt of your dispute and complaint. Sequium is a debt collector. On September *******, ************** placed your account ending 0322 with Sequium for collection efforts with a balance of $657.17. On October ******, in accordance with the Fair Debt Collection Practices Act (FDCPA), Sequium e-mailed to you the model validation letter advising of your rights as it relates to this debt to the email address ******************************.  

    Please be advised that Sequium does not own this debt; we are collecting it on behalf of **************. Your account was assigned to our office to collect the debt owed to them.

    After thorough review of your complaint, your account has been placed in a dispute status as additional documentation has been requested from *************** such documentation will be e-mailed to the address on ******* we await a response from the client, collection activity by Sequium will continue to be paused on this account.

    Thank you,
    ***** ****
    Compliance Specialist

  • Initial Complaint

    Date:12/30/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company called my phone number and said my child who is 12 yeas old owes money on an account. when I asked about the account as the childs mother I was told they would not give me any information. I need to know what account is in her name with my phone number

    Business Response

    Date: 01/09/2025

    Dear **** *********,

    Thank you for reaching out. Please note that we are bound by rules and regulations that restrict us from sharing account information with unauthorized third parties. Our records do not show an account under the name **** ********* as the responsible party, nor do we have a power of attorney or other authorization on file allowing us to discuss this matter with you.

    If you have documentation authorizing you to act on behalf of this account or verifying that ****** ********* is a minor, please email it to us at ********************************************************************.  Once we receive the necessary documentation, we will be happy to assist you further. 

    Thank you,
    ***** ****
    Compliance Specialist

  • Initial Complaint

    Date:12/29/2024

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with XFINITY MOBILE, I do not have a contract with SEQUIUM ASSET SOLUTIONS, they didn't provide me with the original contract as requested.

    Business Response

    Date: 01/08/2025

    Dear ******* *******,

    Sequium Asset Solutions LLC is in receipt of your dispute and complaint. Sequium is a debt collector. On October 17, 2023, ************** placed your account ending 1745 with Sequium for collection efforts with a balance of $2,924.48. On October 19, 2023, in accordance with the Fair Debt Collection Practices Act (FDCPA), Sequium e-mailed to you the model validation letter advising of your rights as it relates to this debt to the email address *********************************.  

    Please be advised that Sequium does not own this debt but instead is a debt collector collecting on behalf of **************. Your account was placed with our office to collect a debt due to them.

    However, as of October 16, 2024, ************** requested the return of your account. As such, your account is now closed with Sequium. Please contact ************** directly for further assistance.

    Concerning the reporting of this debt to the consumer reporting agencies, Sequium has submitted a deletion request of the tradeline from your credit file. Please note, Sequium does not control when the credit bureaus process the request to reflect and update to your credit report.

    There will be no further communication from our office regarding this account.

    Thank you,
    ***** ****
    Compliance Specialist


  • Initial Complaint

    Date:12/25/2024

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not reliable for this debt with Sequium asset solutions, LLC, I do not have a contract with Business Headquarters, they did not provide me with the original contract as I requested.

    Business Response

    Date: 01/08/2025

    Dear ****** *******,

    Sequium Asset Solutions LLC is in receipt of your dispute and complaint. Sequium is a debt collector. On September 25, 202, AT&T U-Verse placed your account ending 4695 with Sequium for collection efforts with a balance of $61.32. On September 26, 2024, in accordance with the Fair Debt Collection Practices Act (FDCPA), Sequium e-mailed to you the model validation letter advising of your rights as it relates to this debt to the email address *****************************.

    Please be advised that Sequium does not own this debt; we are collecting it on behalf of AT&T U-Verse. Your account was assigned to our office to collect the debt owed to them.

    In response to your complaint, your account was placed in a dispute status and supporting documentation validating the debt has been requested from AT&T U-Verse. For your convenience, I have attached the documents for u here. In addition to this, collection attempts by Sequium will cease, providing you sufficient time to review the provided documentation.

    If this resolves your concerns, you may visit ****************************** to view available payment plan options and to make a payment using your debit/credit card or checking account. Please use ******** as your reference number to log in. You may also feel free to reach out to Sequium at ************ if you need any further assistance.

    Concerning the reporting of this debt to the consumer reporting agencies, Sequium has submitted a deletion request of the tradeline from your credit file. Please note, Sequium does not control when the credit bureaus process the request to reflect and update to your credit report.

    Thank you,
    ***** ****
    Compliance Specialist

  • Initial Complaint

    Date:12/22/2024

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with charter communications, I do not have a contract with SEQUIUM ASSET SOLUTIONS, LLC they did not provide me with the original contract as i requested

    Business Response

    Date: 01/08/2025

    Dear ****** ******,

    I have thoroughly reviewed your written complaint. Unfortunately, the information provided to locate the account in our system is insufficient. Please provide the following information to further assist in the identification of your account and the research of your complaint:

    1.Original creditor name
    2.Original creditor account number
    ****** full name
    ******* number (if being called by our company)
    ****** of Birth and/or last 4 of ssn
    6.Recent credit report reflecting our information.
    7.Our reference number.

    Please send this information to ****************************************** this information is received, an investigation will be completed, and the results of which provided to you.

    Thank you,
    ***** ****
    Compliance Specialist


  • Initial Complaint

    Date:12/21/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company continues to call me every single day with automated messages. They claim I have an outstanding balance on a Spectrum accout. It is completely untrue. I have no idea what they are talking about. I've tried to speak with them over and over to get clarity but they will not even answer the phone. They just keep sending harassing calls. There is no mechanism to make them stop.

    Business Response

    Date: 01/10/2025

    Dear **** *******,

    Upon completion of our investigation, it appears we are attempting to reach another party. The phone number **************** has been removed from our system and you will receive no further communication from our office. We apologize for any inconvenience this may have caused.

    Thank you,
    ***** ****
    Compliance Specialist

    Customer Answer

    Date: 01/10/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    **** *******

Sequium Asset Solutions, LLC is NOT a BBB Accredited Business.

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