Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/16/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with sequium asset solutions. I don't have a contract with sequium asset solutions. They did not provide me with original contract.

  Business Response

  Date: 01/21/2025

  Dear ******* *****,

  Sequium Asset Solutions LLC is in receipt of your dispute and complaint. Sequium is a debt collector. On October 3, 2024, ******* placed your account ending 9159 with Sequium for collection efforts with a balance of $445.05. On October 4, 2024, in accordance with the Fair Debt Collection Practices Act (FDCPA), Sequium e-mailed to you the model validation letter advising of your rights as it relates to this debt to the email address *********************************.

  Please be advised that Sequium does not own this debt but instead is a debt collector collecting on behalf of ********Your account was placed with our office to collect a debt due to them.

  In response to your complaint, your account was placed in a dispute status and supporting documentation validating the debt has been requested from *******. For your convenience, I have attached the documents for you ******* addition to this, collection attempts by Sequium will cease, providing you sufficient time to review the provided documentation.

  If this resolves your concern, you may visit ****************************** to view available payment plan options and to make a payment using your debit/credit card or checking account. Please use ******** as your reference number to log in. You may also feel free to reach out to us at **************] if you need additional payment options.

  Thank you,
  ***** ****
  Compliance Specialist

• Initial Complaint

  Date:01/15/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received an email from ********************************************** regarding a debt that does not exist with ******** In addition to the non existent debt with *******, the email address they used to contact me did not exist when I had a ******* account. Which draws heavy concern around fraud.

  Business Response

  Date: 01/16/2025

  Dear ******* ******,

  Sequium Asset Solutions LLC is in receipt of your dispute and complaint. Sequium is a debt collector. On December 26, 2024, ******* placed your account ending 4304 with Sequium for collection efforts with a balance of $51.98.On December 27, 2024, in accordance with the Fair Debt Collection Practices Act (FDCPA), Sequium e-mailed to you the model validation letter advising of your rights as it relates to this debt to the email address *********************************.

  Please be advised that Sequium does not own this debt; we are collecting it on behalf of *******. Your account was assigned to our office to collect the debt owed to them.

  In review of your complaint and your request that we cease all communication to you regarding this account, please allow this response to serve as notice that Sequium Asset Solutions, LLC has marked your account as cease and desist.

  There will be no further communication from our office regarding the account in question.

  Thank you,
  ***** ****
  Compliance Specialist

• Initial Complaint

  Date:01/13/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with Charter Communication, I do not have a contract with Sequium Asset Soluti. They did not provide me with the original contract as i requested.15 U.S.C. 1681 (Fair Credit Reporting Act) regulates credit reporting and ensures consumer rights to dispute inaccurate credit report information.For debt validation, it falls under 15 U.S.C. 1692 (Fair Debt Collection Practices Act), which requires debt collectors to:1. Provide written notice of the debt within 5 days of contact.2. Cease collection if the debt is disputed within 30 days until verification is provided.Both laws protect consumers from inaccurate reporting and unfair debt collection practices.

  Business Response

  Date: 01/17/2025

  Dear ***** ******,

  Sequium Asset Solutions LLC is in receipt of your complaint concerning your ********************** account ending in 4999. We are sorry to hear that this matter may have been a result of fraud. In order for ********************** to address your fraud claim please visit the website below for the most up-to-date information and required documentation.

  ******************************************************************

  There will be no further communication from our office regarding this account. If you have any additional questions, please reach out to **********************.

  Thank you,
  ***** ****
  Compliance Specialist

  
  

  Customer Answer

  Date: 01/17/2025

   
  Complaint: 22807437
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***** ******

  Business Response

  Date: 01/21/2025

  Dear ***** ******,

  Sequium Asset Solutions LLC is in receipt of your rejection to our response. We are sorry you feel that the information provided to you previously is insufficient to resolve your concerns.

  As we consider this dispute duplicative, this matter will be escalated to *********************** As previously stated, your account has been placed into a fraud status. In order for ********************** to address your fraud claim please visit the website below for the most up-to-date information and required documentation.

                                                                                                             ******************************************************************

  Concerning the reporting of this debt to the consumer reporting agencies, Sequium has submitted a deletion request of the tradeline from your credit file. Please note, Sequium does not control when the credit bureaus process the request to reflect and update to your credit report.

  There will be no further communication from our office regarding the account.
  
  Thank you,
  ***** ****
  Compliance Specialist
  

  Customer Answer

  Date: 01/21/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ******

• Initial Complaint

  Date:01/13/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with *************. I do not have a contract with Sequium Asset Solutions, LLC.. They did not provide me with the original contract as requested.

  Business Response

  Date: 01/16/2025

  Dear ********* ******,

  Sequium Asset Solutions LLC is in receipt of your dispute and complaint. Sequium is a debt collector. On April 2, 2024, ************** placed your account ending 9175 with Sequium for collection efforts with a balance of $444.12. On April ******, in accordance with the Fair Debt Collection Practices Act (FDCPA),Sequium mailed to you the model validation letter advising of your rights as it relates to this debt.   

  Please be advised that Sequium does not own this debt; we are collecting it on behalf of **************. Your account was assigned to our office to collect the debt owed to them.

  After thorough review of your complaint,your account has been placed in a dispute status as additional documentation has been requested from **************; such documentation will be e-mailed to the address on file. As we await a response from the client, collection activity by Sequium will continue to be paused on this account.

  Thank you,
  ***** ****
  Compliance Specialist

  Customer Answer

  Date: 01/16/2025

   
  Complaint: 22805190
  
  I am rejecting this response because:
  You have attempted to collect on a debt without all information pertaining to said debt. You have placed information on my credit report while failing to have proof of debt and or all necessary documentation to support what has been reported on my credit file. I demand that you remove this debt from my credit report immediately. 
  
  Sincerely,
  
  ********* ******

  Business Response

  Date: 01/21/2025

  Dear ********* ******,

  Sequium Asset Solutions LLC is in receipt of your rejection to our response. We are sorry you feel that the information provided to you previously is insufficient to resolve your concerns.

  
  Please be advised that Sequium does not own this debt; we are collecting it on behalf of **************. Your account was assigned to our office to collect the debt owed to them.

  As previously stated to you, your account has been placed in a dispute status as additional documentation has been requested from *************** such documentation will be e-mailed to the address on file. As we await a response from the client,collection activity by Sequium will continue to be paused on this account.

  Concerning the reporting of this debt to the consumer reporting agencies, Sequium has submitted a deletion request of the tradeline from your credit file. Please note, Sequium does not control when the credit bureaus process the request to reflect and update to your credit report.

  Thank you,
  ***** ****
  Compliance Specialist

  Customer Answer

  Date: 01/21/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ********* ******

• Initial Complaint

  Date:01/10/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 1/10/25 these guys decided to put this as a collection on my credit report on behalf of ******* for $551. This was paid to ******* on 6/6/24 and I have proof from my bank account and should of never been reported to the credit bureau as it was paid months before they decided to report it. Second I am a victim of trafficking and this was asked to be blocked and is in violation of the law for that.

  Business Response

  Date: 01/13/2025

  Dear ***** *******,

  Sequium Asset Solutions LLC is in receipt of your dispute and complaint. Sequium is a debt collector. On January 8, 2024, ******* placed your account ending 7062 with Sequium for collection efforts with a balance of $551.83. On January 10, 2024, in accordance with the Fair Debt Collection Practices Act (FDCPA), Sequium mailed to you the model validation letter advising of your rights as it relates to this debt.

  Please be advised that Sequium does not own this debt but instead is a debt collector collecting on behalf of ********Your account was placed with our office to collect a debt due to them.

  However, as of May 7, 2024, ******* requested the return of your account. As such, your account is now closed with Sequium. Please contact ******* directly for further assistance.

  Concerning the reporting of this debt to the consumer reporting agencies, Sequium has submitted a deletion request of the tradeline from your credit file. Please note, Sequium does not control when the credit bureaus process the request to reflect and update to your credit report.

  There will be no further communication from our office regarding this account.

  Thank you,
  ***** ****
  Compliance Specialist

  Customer Answer

  Date: 01/13/2025

   
  Complaint: 22794768
  
  I am rejecting this response because:  this was  not reported on my credit report until Jan 10th 2025 which I have attached all the proof.  You reported it delinquent to a credit bearu after this account was taken back! I have also attached the proof showing this is paid in full:  it needs removed from my credit report immediately 

   

  
  
  Sincerely,
  
  ***** *******

  Business Response

  Date: 01/17/2025

  Dear ***** *******,

  Sequium Asset Solutions LLC is in receipt of your rejection to our response. Sequium is a debt collector.

  However, as of May ******, ******* requested the return of your account. As such, your account is now closed with Sequium. Please contact ******* directly for further assistance.

  Concerning the reporting of this debt to the consumer reporting agencies, Sequium has submitted a deletion request of the tradeline from your credit file. Please see the attached confirmation that the account has been removed from the three major credit reporting agencies.

  There will be no further communication from our office regarding the accounts in question.
  
  Thank you,
  ***** ****
  Compliance Specialist

  
  

• Initial Complaint

  Date:01/09/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with *******************. I do not have a contract with Sequium Asset Solutions, LLC, they did not provide me with the original contract as I requested.

  Business Response

  Date: 01/13/2025

  Dear ***** ******,

  Sequium Asset Solutions LLC is in receipt of your dispute and complaint. Sequium is a debt collector. On November 1, 2024, ******* placed your account ending 7442 with Sequium for collection efforts with a balance of $203.30. On November 2, 2024, in accordance with the Fair Debt Collection Practices Act (FDCPA), Sequium e-mailed to you the model validation letter advising of your rights as it relates to this debt to the email address *****************************.

  Please be advised that Sequium does not own this debt but instead is a debt collector collecting on behalf of ********Your account was placed with our office to collect a debt due to them.

  In response to your complaint, your account was placed in a dispute status and supporting documentation validating the debt has been requested from *******. For your convenience, I have attached the documents for you here. In addition to this, collection attempts by Sequium will cease, providing you sufficient time to review the provided documentation.

  If this resolves your concerns, you may visit ****************************** to view available payment plan options and to make a payment using your debit/credit card or checking account. Please use ******** as your reference number to log in. You may also feel free to reach out to Sequium at ************ if you need additional payment options.
  
  Thank you,
  ***** ****
  Compliance Specialist

  Customer Answer

  Date: 01/19/2025

   
  Complaint: 22790861
  
  I am rejecting this response because:

  Dear Customer Relations Representative of the Better Business Bureau and ***** **** of Sequium Asset Solutions LLC,
  Thank you for your follow-up regarding this complaint. I appreciate the BBBs efforts to mediate this matter and assist in resolving the ongoing issue with ******* and Sequium Asset Solutions.

  
  To provide additional context:

  
  -*******s Original Billing Error: After numerous calls and extensive discussions with *******s account executives, I was assured that I owed no outstanding balance and that the in-house collections account would be removed from my credit report as of October 4th, 2024. This was confirmed by ******** account executive AJ multiple times on September 25th, 2024.
  -Unexpected Transfer to Collections: Despite *******s assurances, the account was subsequently sold to Sequium Asset Solutions resulting in a new collections notice being placed on my credit report. This action has caused significant harm to my financial standing.
  -Lack of Valid Debt Documentation: I have not received proper validation of this debt from Sequium Asset Solutions as required under the Fair Debt Collection Practices Act (FDCPA). The *** bill provided by ******* is insufficient to establish the validity of the debt, particularly given *******s prior acknowledgment that no balance was due.

  
  My Request:

  
  To resolve this matter, I respectfully request the following:
  -Immediate Removal of Collections ***** Given *******s own confirmation that I do not owe any outstanding balance, there is no possibility of validating this debt under the requirements of the Fair Debt Collection Practices Act (FDCPA). As such, I am requesting the immediate and permanent removal of all associated collections marks from my credit reports across all major credit bureaus. Failure to do so perpetuates demonstrable harm to my financial standing and violates my rights as a consumer.

  
  I trust that the BBBs mediation can assist in resolving this matter fairly and efficiently. I am committed to working with all parties involved to ensure a swift resolution and to mitigate further harm to my financial well-being.

  
  Thank you for your time and attention to this matter. Please let me know if you require any additional information or documentation.

  
  Sincerely,
  ***** ******

  
  
  

  Business Response

  Date: 01/24/2025

  Dear ***** ******,

  Sequium Asset Solutions LLC is in receipt of your rejection to our response.

  We are sorry you feel that the documentation provided is insufficient to resolve your concerns. As we consider this dispute duplicative and we have already provided validation to you, this matter has been escalated to ******* for their assistance. We have marked this account as cease and desist and Sequium Asset Solutions, LLC will cease communication with you concerning this account in question.

  Concerning the reporting of this debt to the consumer reporting agencies, Sequium has submitted a deletion request of the tradeline from your credit file. Please note, Sequium does not control when the credit bureaus process the request to reflect and update to your credit report.
  
  Thank you,
  ***** ****
  Compliance Specialist

  
  

  Customer Answer

  Date: 01/30/2025

   
  Complaint: 22790861
  
  I am rejecting this response because:

   

  Dear BBB Representative and ***** ****,

  
  Thank you for the response from Sequium Asset Solutions LLC. However, their reply does not resolve this matter completely and contains statements that need to be addressed.

  
  -Lack of Proper Debt Validation Sequium asserts that they have already provided validation and considers my dispute duplicative. However, the only document provided is a bill from ******** which does not meet the legal standard for proper validation under 15 U.S.C. 1692g of the Fair Debt Collection Practices Act (FDCPA). A simple bill does not constitute proof that the debt is valid, that I owe it, or that Sequium has the legal right to collect it.
  -Disregarding Comcasts Own Acknowledgment ******** the original creditor, has confirmed that I do not owe this debt. Despite this, Sequium continues to assert that the debt exists, which is misleading and potentially in violation of consumer protection laws. The continued attempt to validate an unowed debt raises serious legal concerns.
  -Credit Reporting and False Resolution Claim While Sequium states they requested a tradeline deletion, the credit bureau ********** had already investigated and removed this collection before their request, recognizing that the debt was invalid. Their response misrepresents the resolution process, and any continued reporting of this debt by Sequium or any future third party would be a clear violation of my rights under the Fair Credit Reporting Act (FCRA).
  -Dismissing Legitimate Concerns The response suggests that my concerns are based on feelings rather than facts. However, the facts are clear:
  -Comcast has confirmed I do not owe this balance.
  -********** has already determined the debt was invalid and removed it.
  -Sequium has failed to provide legally sufficient debt validation.

  
  Final Demand to Sequium

  
  Given these facts, I demand that Sequium:
  -Immediately and permanently cease all claims regarding this debt. Any further attempt to collect, report, or transfer this invalid debt would be considered a violation of my rights.
  -Confirm in writing that this account should never have been in collections and that no further action will be taken.
  Provide assurance that this account will not be sold, reassigned, or transferred to any other collection agency in an attempt to restart the collections process.
  -If this matter is not fully resolved, I am prepared to escalate this further, including filing formal complaints with the ************************************ (****), the ************************ (***), the **************************************, and seeking legal remedies for any damages caused by their actions.

  
  I appreciate the BBBs assistance in ensuring a proper resolution.
  Sincerely,
  
  ***** ******

• Initial Complaint

  Date:01/08/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  According to Champ VA, *************************** is under contract and is required to accept Champ VA allowable as full payment. I have received a call from Sequium collection agency for 44 dollars.

  Business Response

  Date: 01/10/2025

  Dear ***** *****,

  Sequium Asset Solutions LLC is in receipt of your dispute and complaint. Sequium is a debt collector. On January 5, 2025, ********************************* placed your account ending 7738 with Sequium for collection efforts with a balance of $44.45. On January 8, 2025, in accordance with the Fair Debt Collection Practices Act (FDCPA), Sequium mailed to you the model validation letter advising of your rights as it relates to this debt.

  Please be advised that Sequium does not own this debt; we are collecting it on behalf of ************************. Your account was assigned to our office to collect the debt owed to them.

  After thorough review of your complaint, your account has been placed in a dispute status as additional documentation has been requested from *************** such documentation will be e-mailed to the address on file. As we await a response from the client, collection activity by Sequium will continue to be paused on this account.

  Concerning the reporting of this debt, Sequium Asset Solutions, LLC did not report this debt to any of the credit reporting agencies.

  Thank you,
  ***** ****
  Compliance Specialist

• Initial Complaint

  Date:01/08/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I'm not liable for this debt with SEQUIUM ASSET SOLUTI I Do not have a contract with SEQUIUM ASSET SOLUTI, they did not provide me with the original contract as requested

  Customer Answer

  Date: 01/10/2025

  So i didnt use a third party on my behalf I might have submitted a complaint like this but it may have been incomplete but i definitely did send this complaint to you 

  Business Response

  Date: 01/13/2025

  Dear **** *********,

  Sequium Asset Solutions LLC is in receipt of your dispute and complaint. Sequium is a debt collector. On October 25, 2024, ******* placed your account ending 9605 with Sequium for collection efforts with a balance of $1,174.71. On November 6, 2024, in accordance with the Fair Debt Collection Practices Act (FDCPA), Sequium e-mailed to you the model validation letter advising of your rights as it relates to this debt to the email address **********************************.

  Please be advised that Sequium does not own this debt but instead is a debt collector collecting on behalf of ********Your account was placed with our office to collect a debt due to them.

  In response to your complaint, your account was placed in a dispute status and supporting documentation validating the debt has been requested from *******. For your convenience, I have attached the documents for you here. In addition to this, collection attempts by Sequium will cease, providing you sufficient time to review the provided documentation.

  If this resolves your concerns, you may visit ****************************** to view available payment plan options and to make a payment using your debit/credit card or checking account. Please use ******** as your reference number to log in. You may also feel free to reach out to Sequium at ************ if you need additional payment options.
  
  Thank you,
  ***** ****
  Compliance Specialist

• Initial Complaint

  Date:01/06/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The collection agency that committed the violation was Sequium Asset Solution. I paid them $346.44 on 11/02/24 which was for two cellular phones ************ and my wife's ************, and when I spoke with ******* ***** ************ , he refused to speak with me and requested that I call Verzion which I did, and spoke with ******** from the recovery department ************ which was not helpful either, and requested that I send her proof that this is on my credit profile which I did and provided you the same. I have no negatives on my credit for all my credit profiles, and it seems that I have to go back and forth with them, this is why I am filing a report on the matter. They should pay for every violation committed to the consumer, and from my understanding, this should have never been on my credit profiles. Respectfully,****** ****** ********************************************************************************** ************

  Business Response

  Date: 01/10/2025

  Dear ****** ******,

  Sequium Asset Solutions LLC is in receipt of your complaint. Please be advised that as of November 1, 2024, your account was closed in our office as a paid in full with a payment of $346.44 and returned to ****************. Please direct all communication to **************** for further assistance.

  Concerning the reporting of this debt to the consumer credit reporting agencies, Sequium Asset Solutions, LLC does not report to any of the consumer reporting agencies on behalf of ****************. Please contact Verizons recovery department at ************** if you have any questions regarding their credit reporting practices.

  There will be no further communication from our office regarding this account.

  Thank you,
  ***** ****
  Compliance Specialist

  
  

• Initial Complaint

  Date:01/03/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with SEQUIUM ASSET SOLUTIONS, LLC. I do not have a contract with SEQUIUM ASSET SOLUTIONS, LLC. They did not provide me with the original contract as requested.

  Business Response

  Date: 01/09/2025

  Dear ************************************************* is in receipt of your dispute and complaint. Sequium is a debt collector. On October 28, 2024, AT&T U-Verse placed your account ending 2687 with Sequium for collection efforts with a balance of $336.72. On October 29, 2024, in accordance with the Fair Debt Collection Practices Act (FDCPA), Sequium e-mailed to you the model validation letter advising of your rights as it relates to this debt to the email address ******************************.  

  Please be advised that Sequium does not own this debt but instead is a debt collector collecting on behalf of AT&T U-Verse. Your account was placed with our office to collect a debt due to them.

  In response to your complaint, your account was placed in a dispute status and supporting documentation validating the debt has been requested from AT&T U-Verse; such documentation will be e-mailed to the address on file. As we await a response from the client, collection activity by Sequium will continue to be paused on this account. 

  Thank you,
  ***** ****
  Compliance Specialist