Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Collections Agencies

Sequium Asset Solutions, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Collections Agencies.

This business has 1 alert

Complaints

Customer Complaints Summary

  • 1,083 total complaints in the last 3 years.
  • 352 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:01/26/2025

    Type:Order Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I do not have any contracts or written agreements with this company. I have made several attempts to get them to send me any contract or paperwork with my wet signature on it they have not responded. I do not know what debt this is for but I am not liable for it and this should not be on any of my consumer credit reports.

    Business Response

    Date: 01/31/2025

    Dear ********* ******,

    Sequium Asset Solutions LLC is in receipt of your complaint. Please be advised that as of January 8, 2025, your account was closed as paid in full from a payment made on our website in the amount of $100.00. Attached to this response is a paid in full letter.

    Concerning the reporting of this debt to the consumer reporting agencies, Sequium has submitted a deletion request of the tradeline from your credit file. Please note, Sequium does not control when the credit bureaus process the request to reflect and update to your credit report.

    There will be no further communication from our office regarding this account.

    Thank you,
    ***** ****
    Compliance Specialist

    Customer Answer

    Date: 02/05/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ********* ******

  • Initial Complaint

    Date:01/24/2025

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with *******. I do not have a contract with SEQUIUM ASSET SOLUTION. They did not provide me with the original contract as I requested.

    Business Response

    Date: 01/28/2025

    Dear ******* ********,

    Sequium Asset Solutions LLC is in receipt of your dispute and complaint. Sequium is a debt collector. On September 24, 2023, ******* placed your account ending 0620 with Sequium for collection efforts with a balance of $276.97. On September 25, 2023, in accordance with the Fair Debt Collection Practices Act (FDCPA), Sequium e-mailed to you the model validation letter advising of your rights as it relates to this debt to the email address ***************************************.

    Please be advised that Sequium does not own this debt but instead is a debt collector collecting on behalf of ********Your account was placed with our office to collect a debt due to them.

    However, as of May 21, 2024, ******* requested the return of your account. As such, your account is now closed with Sequium. Please contact ******* directly for further assistance.

    Concerning the reporting of this debt to the consumer reporting agencies, Sequium has submitted a deletion request of the tradeline from your credit file. Please note, Sequium does not control when the credit bureaus process the request to reflect and update to your credit report.

    There will be no further communication from our office regarding this account.

    Thank you,
    ***** ****
    Compliance Specialist

  • Initial Complaint

    Date:01/23/2025

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I'm not liable for this debt with Sequim Asset Solutions, I dont have a contract with Sequim Asset Solutions collection agency They did not provide me with the original contract as requested.

    Business Response

    Date: 01/28/2025

    Dear ****** ******,

    I have thoroughly reviewed your written complaint. Unfortunately, the information provided to locate the account in our system is insufficient. Please provide the following information to further assist in the identification of your account and the research of your complaint:

    1.Original creditor name
    2.Original creditor account number
    ****** full name
    ******* number (if being called by our company)
    ****** of Birth and/or last 4 of ssn
    6.Recent credit report reflecting our information.
    7.Our reference number.

    Please send this information to ************************************** Once this information is received, an investigation will be completed, and the results of which provided to you.

    Thank you,
    ***** ****
    Compliance Specialist


  • Initial Complaint

    Date:01/23/2025

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with ***,I do not have a contract with SEQUIUM ASSET SOLUTIONS, and did not provide me with the original contract that I requested.

    Business Response

    Date: 01/28/2025

    Dear ******** *****,

    I have thoroughly reviewed your written complaint. Unfortunately, the information provided to locate the account in our system is insufficient. Please provide the following information to further assist in the identification of your account and the research of your complaint:
    1.Original creditor name
    2.Original creditor account number
    ****** full name
    ******* number (if being called by our company)
    ****** of Birth and/or last 4 of ssn
    6.Recent credit report reflecting our information.
    7.Our reference number.

    Please send this information to ************************************** Once this information is received, an investigation will be completed, and the results of which provided to you.

    Thank you,
    ***** ****
    Compliance Specialist


  • Initial Complaint

    Date:01/23/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I'm not liable for this debt with 11 ATT U VERSE . I do not have a contract with Sequium Asset Solutions they did not provide me with the original contract as I requested

    Business Response

    Date: 01/28/2025

    Dear ****** ******,

    Sequium Asset Solutions LLC is in receipt of your dispute and complaint. Sequium is a debt collector. On February 22, 2023, AT&T U-Verse placed your account ending 0927 with Sequium for collection efforts with a balance of $398.87. On April 13, 2023, in accordance with the Fair Debt Collection Practices Act (FDCPA), Sequium e-mailed to you the model validation letter advising of your rights as it relates to this debt to the email address **********************************.

    Please be advised that Sequium does not own this debt but instead is a debt collector collecting on behalf of AT&T U-Verse. Your account was placed with our office to collect a debt due to them.

    However, as of August 23, 2023, AT&T U-Verse requested the return of your account. As such, your account is now closed with Sequium. Please contact AT&T U-Verse directly for further assistance.

    Concerning the reporting of this debt to the consumer reporting agencies, Sequium has submitted a deletion request of the tradeline from your credit file. Please note, Sequium does not control when the credit bureaus process the request to reflect and update to your credit report.

    Thank you,
    ***** ****
    Compliance Specialist


  • Initial Complaint

    Date:01/23/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with ****** at the Highlands. I do not have a contract with Sequium Asset Solutions. They did not provide me with the original contract as I requested.

    Business Response

    Date: 01/28/2025

    Dear *********************************************** is in receipt of your dispute and complaint. Sequium is a debt collector. On December 6, 2024, Aulden At The Highlands placed your account ending 5271 with Sequium for collection efforts with a balance of $5,266.15. On December 7, 2024, in accordance with the Fair Debt Collection Practices Act (FDCPA), Sequium e-mailed to you the model validation letter advising of your rights as it relates to this debt to the email address ***************************.  

    Please be advised that Sequium does not own this debt, but instead is a debt collector collecting on behalf of Aulden At The Highlands. Your account was placed with our office to collect a debt due to them.

    After thorough review of your complaint,your account has been placed in a dispute status as additional documentation has been requested from Aulden At The Highlands ; such documentation will be e-mailed to the address on file. As we await a response from the client, collection activity by Sequium will continue to be paused on this account.

    Thank you,
    ***** ****
    Compliance Specialist


  • Initial Complaint

    Date:01/22/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Even though I have been making monthly payments on a debt, this company still added the debt to my credit report. I believe that this action was malicious and unnecessary.

    Business Response

    Date: 01/24/2025

    Dear ******* ****,

    Sequium Asset Solutions LLC is in receipt of your dispute and complaint. Sequium is a debt collector. On June 7, 2024, Sky Island placed your account ending 7504 with Sequium for collection efforts with a balance of $3,225.10. On June 8, 2024, in accordance with the Fair Debt Collection Practices Act (FDCPA), Sequium e-mailed to you the model validation letter advising of your rights as it relates to this debt to the email address *****************************.

    Please be advised that Sequium does not own this debt; we are collecting it on behalf of **********. Your account was assigned to our office to collect the debt owed to them.

    Concerning the reporting of this debt to the consumer reporting agencies, we do not offer to delete the tradeline in response to a payment, but as part of our normal course of business, we delete our credit reporting once the account is closed with our office. Paid-in-Full or Settled-in-Full accounts are closed with our office after 30 days from when the final payment posts.

    You may also feel free to reach out to Sequium at ************ if you need any further assistance.

    Thank you,
    ***** ****
    Compliance Specialist

    Customer Answer

    Date: 01/24/2025

     
    Complaint: 22841797

    I am rejecting this response because this company is acting unethically by reporting debts that are being paid to credit reporting agencies just to hurt people. This company has a poor reputation, and these kinds of actions show why.

    Respectfully,

    ******* ****

    Business Response

    Date: 01/29/2025

    We appreciate your feedback and understand your concerns.Please be assured that we have received your payments which total $390.00 and have updated your credit report to reflect the disputed status. Our company follows all applicable regulations regarding credit reporting, and we strive to ensure accuracy and transparency in our processes. As mentioned previously, we do not offer to delete the tradeline in response to a payment, but as part of our normal course of business, we delete our credit reporting once the account is closed with our office. Paid-in-Full or Settled-in-Full accounts are closed with our office after 30 days from when the final payment posts.

    Customer Answer

    Date: 01/30/2025

     
    Complaint: 22841797

    I am rejecting this response because it is entirely unnecessary to report a debt to credit bureaus that is being paid on.

    I will now give the apartment complex, Bryten (the apartment complex owner), as well as Sequium online reviews to reflect my experience.

    Respectfully,


    ******* ****

  • Initial Complaint

    Date:01/21/2025

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    01/20/2023 I dont have no business with this company. Theyre reporting to my credit even though I sent them a verification of debt the report is negatively on my credit report. And has not sent me any information and brought my information against California law. I will be soon as Company for buying my information for a debt. I am not liable for. I asked them to move my information and stop calling me and harassing me.

    Business Response

    Date: 01/24/2025

    Dear ******* ********,

    Sequium Asset Solutions LLC is in receipt of your dispute and complaint. Sequium is a debt collector. On December 5, 2024, Evolve South Bay placed your account ending 1292 with Sequium for collection efforts with a balance of $30, ******. On December 6, 2024, in accordance with the Fair Debt Collection Practices Act (FDCPA),Sequium e-mailed to you the model validation letter advising of your rights as it relates to this debt to the email address ************************************.  

    Please be advised that Sequium does not own this debt; we are collecting it on behalf of ****** *********. Your account was assigned to our office to collect the debt owed to them.

    In response to your complaint, your account was placed in a dispute status and supporting documentation validating the debt has been e-mailed to the address on file. For your convenience, I have attached the same for you here. In addition to this, collection attempts by Sequium will cease, providing you sufficient time to review the provided documentation.

    If this resolves your concern, you may visit ****************************** to view available payment plan options and to make a payment using your debit/credit card or checking account. Please use ******** as your reference number to log in. You may also feel free to reach out to us at **************] if you need additional payment options.

    Thank you,
    ***** ****
    Compliance Specialist

    Customer Answer

    Date: 01/24/2025

     
    Complaint: 22841681

    I am rejecting this response because: I have captured on camera a clear violation of my rights by the manager of Evolve Southbay. This incident, which occurred on [diffrent days see attached photos,  directly violates my personal and legal rights. The violation has been recorded and serves as undeniable proof of misconduct. Im taking  this violation be very serious  against the responsible parties.
    Evolve ********, in its attempts to evict me, submitted falsified documents during the eviction proceedings. I have clear, verifiable evidence that the documents provided by the property management company are fabricated, irrelevant, and frivolous. The breakdown of charges presented in the documents is not only outrageous but also without merit. The information provided was misleading, and the false documentation presented in court directly undermines the integrity of the legal process.
    I also have the messages in between me and the manager. I warned them about coming into my house when I wasnt there and I had a child and they violated that privacy right too. I still have the messages.
    Evolve Southbay must be held accountable for the private violation captured on camera, as well as for the submission of fraudulent documents in the eviction case.
    I am taking legal action against ****** Southbay for these violations, including but not limited to private rights violations and fraudulent conduct in legal matters.

    I have attached copies of the relevant evidence, including the video footage of the private violation and copies of the fabricated documents submitted in court.

    since Im in legal litigation with this company, it cannot legally be presented on my credit. This company will receive my documents Of this lawsuit for about ****** ********, both companies

    Sincerely,

    ******* ********

    Business Response

    Date: 01/31/2025

    Dear ******* ********,

    Sequium Asset Solutions LLC is in receipt of your rejection to our response. We are sorry to hear that this matter may have been a result of fraud, and we take these matters seriously. Please be advised that as of January 24, 2025, your account was closed in our office as fraud an escalated to Evolve **********

    In order for Evolve ********* to address your claim please file a police report and submit a fraud claim online at **************************.

    Concerning the reporting of this debt to the consumer reporting agencies, Sequium has submitted a deletion request of the tradeline from your credit file. Please note, Sequium does not control when the credit bureaus process the request to reflect and update to your credit report.

    There will be no further communication from our office regarding this account.

    Thank you,
    ***** ****
    Compliance Specialist

    Customer Answer

    Date: 02/02/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ******* ********

  • Initial Complaint

    Date:01/17/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I called today 01/17/2025. I never received anything in the mail about debit from collector or ******************************** Ive had 1 account for the past 10* years and I always pay my monthly bill as its deducted out of my account automatically. This was a debit from June of 2024 in the amount of 259 dollars. Spectrum nor Sequium Asset Solutions can tell me anything about this debt. Theres no way this debt was caused by me. Theres got to be some other address associated with this debt, that is not mine.

    Business Response

    Date: 01/21/2025

    Dear **** ********,

    Sequium Asset Solutions LLC is in receipt of your complaint concerning your ********************** account ending in 8343. We are sorry to hear that this matter may have been a result of fraud. In order for ********************** to address your fraud claim please visit the website below for the most up-to-date information and required documentation.

                                                                                                                              ******************************************************************

    There will be no further communication from our office regarding this account. If you have any additional questions, please reach out to **********************.

    Thank you,
    ***** ****
    Compliance Specialist


  • Initial Complaint

    Date:01/17/2025

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt and I do not have a contract with SEQUIUM plus they did not provide me with the original application like I asked.Account No: 6078 Amount Disputed: $445

    Business Response

    Date: 01/20/2025

    Dear ****** *******,

    Sequium Asset Solutions LLC is in receipt of your dispute and complaint. Sequium is a debt collector. On September 16, 2024, AT&T U-Verse placed your account ending 7067 with Sequium for collection efforts with a balance of $445.39. On September 17, 2024, in accordance with the Fair Debt Collection Practices Act (FDCPA), Sequium e-mailed to you the model validation letter advising of your rights as it relates to this debt to the email address ********************************.

    Please be advised that Sequium does not own this debt but instead is a debt collector collecting on behalf of AT&T U-Verse. Your account was placed with our office to collect a debt due to them.

    In response to your complaint, your account was placed in a dispute status and supporting documentation validating the debt has been requested from AT&T U-Verse. For your convenience, I have attached the documents for you here. In addition to this, collection attempts by Sequium will cease,providing you sufficient time to review the provided documentation.

    If this resolves your concern, you may visit ****************************** to view available payment plan options and to make a payment using your debit/credit card or checking account. Please use ******** as your reference number to log in. You may also feel free to reach out to us at **************] if you need additional payment options.

    Thank you,
    ***** ****
    Compliance Specialist

Sequium Asset Solutions, LLC is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.