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Business Profile

Collections Agencies

Sequium Asset Solutions, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Collections Agencies.

This business has 1 alert

Complaints

Customer Complaints Summary

  • 1,083 total complaints in the last 3 years.
  • 352 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/30/2025

    Type:Order Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for the debt with xfinity mobile. I do not have a contract with the collection agency SEQUIUM ASSET SOLUTIONS.

    Business Response

    Date: 02/04/2025

    Dear Jodeci ******,          

    Sequium Asset Solutions LLC is in receipt of your complaint concerning your ************** account ending 6127. We are sorry to hear that this matter may have been a result of fraud.

    Please submit your fraud claim online at **************************************** or to speak with a member of the ********************************** you may call ************.

    Concerning the reporting of this debt to the consumer reporting agencies, Sequium has submitted a deletion request of the tradeline from your credit file. Please note, Sequium does not control when the credit bureaus process the request to reflect and update to your credit report.

    There will be no further communication from our office regarding this account.

    Thank you,
    ***** ****
    Compliance Specialist

    Customer Answer

    Date: 02/04/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    Jodeci ******

  • Initial Complaint

    Date:01/29/2025

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt and I do not have a contract with SEQUIUM ASSET SOLUTION plus they did not provide me with the original application like I asked.Account No: 5803 Amount Disputed: $2066

    Business Response

    Date: 02/04/2025

    Dear ****** *******,  

    Sequium Asset Solutions LLC is in receipt of your dispute and complaint. Sequium is a debt collector. On March 26, 2024, AT&T Mobility placed your account ending 6986 with Sequium for collection efforts with a balance of $2,066.31. On March 27, 2024, in accordance with the Fair Debt Collection Practices Act (FDCPA), Sequium e-mailed to you the model validation letter advising of your rights as it relates to this debt to the email address ***************************.

    Please be advised that Sequium does not own this debt but instead is a debt collector collecting on behalf of AT&T Mobility. Your account was placed with our office to collect a debt due to them. Our license number in your state is 7474.

    However,as of October 13, 2024, AT&T Mobility requested the return of your ********** such, your account is now closed with Sequium. Please contact AT&T Mobility directly for further assistance.
    Concerning the reporting of this debt to the consumer reporting agencies, Sequium has submitted a deletion request of the tradeline from your credit file. Please note, Sequium does not control when the credit bureaus process the request to reflect and update to your credit report.

    Thank you,
    ***** ****
    Compliance Specialist

  • Initial Complaint

    Date:01/29/2025

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with charter communications, I do not have a contract with SEQUIUM ASSET SOLUTION. They did not provide me with the original contract as I requested.

    Business Response

    Date: 02/04/2025

    Dear Chance Broomfield,     

    Sequium Asset Solutions LLC is in receipt of your dispute and complaint. Sequium is a debt collector. The account that we have in our office is from AT&T U-Verse.

    We are sorry to hear that this matter may have been a result of fraud, and we take these matters seriously. For AT&T to address your identity theft claim please fill out the attached declaration. AT& T requires that the person whose name is on the account must sign the declaration.   As set forth in the attached declaration, AT&T also requires a clear copy of a valid government/state issued identification and two (2) separate sources of proof of residency from June 2021 to August 2023 within twenty-one (21)days. You may submit the required documentation to: 

                                                                                                                                                     ************************************


                                                                                                                                                              Or send to:


                                                                                                                                     AT&T Uverse/Wireline Theft of Identity Center
                                                                                                                                                             ******* 7026
                                                                                                                                                      **********,NJ 07921
                                                                                                                                                        Fax: ************


    Once all required documentation has been received, AT&T will notify you in writing within 30 days of the outcome of the investigation.  

    Concerning the reporting of this debt to the consumer reporting agencies, Sequium has submitted a deletion request of the tradeline from your credit file. Please note, Sequium does not control when the credit bureaus process the request to reflect and update to your credit report.

    Thank you,
    ***** ****
    Compliance Specialist

  • Initial Complaint

    Date:01/29/2025

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not legally responsible for this debt with SEQUIUM ASSET SOLUTIONS, LLC, as I have no contractual agreement with this collection agency. Furthermore, they have failed to provide me with the original contract as per my request.

    Business Response

    Date: 02/04/2025

    Dear *** ******,

    Sequium Asset Solutions LLC is in receipt of your dispute and complaint. Sequium is a debt collector.On June 18, 2024, ************************************ placed your account ending 5776 with Sequium for collection efforts with a balance of $4,877.50. On June 20, 2024, in accordance with the Fair Debt Collection Practices Act (FDCPA), Sequium e-mailed to you the model validation letter advising of your rights as it relates to this debt to the email address *****************************.  

    Please be advised that Sequium does not own this debt, but instead is a debt collector collecting on behalf of ************************************. Your account was placed with our office to collect a debt due to them.

    In response to your complaint, your account was placed in a dispute status and supporting documentation validating the debt has been requested from ************************************. For your convenience, I have attached the documents for you here. In addition to this, collection attempts by Sequium will cease,providing you sufficient time to review the provided documentation.

    If this resolves your concerns, you may visit ****************************** to view available payment plan options and to make a payment using your debit/credit card or checking account. Please use ******** as your reference number to log in. You may also feel free to reach out to Sequium at ************ if you need any further assistance.

    Concerning the reporting of this debt to the consumer reporting agencies, Sequium has submitted a deletion request of the tradeline from your credit file. Please note, Sequium does not control when the credit bureaus process the request to reflect and update to your credit report.

    Thank you,
    ***** ****
    Compliance Specialist


  • Initial Complaint

    Date:01/29/2025

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with CHARTER COMMUNICATION. I do not have a contract with Sequium Asset Solutions, LLC, they did not provide me with original contract as I requested

    Business Response

    Date: 02/03/2025

    Dear Amysa ******,

    Sequium Asset Solutions LLC is in receipt of your dispute and complaint. Sequium is a debt collector. On October2, 2024, ********************** placed your account ending 1358 with Sequium for collection efforts with a balance of $647.87.On October 3, 2024, in accordance with the Fair Debt Collection Practices Act (FDCPA), Sequium e-mailed to you the model validation letter advising of your rights as it relates to this debt to the email address *********************************.

    Please be advised that Sequium does not own this debt; we are collecting it on behalf of *********************** Your account was assigned to our office to collect the debt owed to them.

    In response to your complaint, your account was placed in a dispute status and supporting documentation validating the debt has been requested from **********************. such documentation will be e-mailed to the address on file. As we await a response from the client, collection activity by Sequium will continue to be paused on this account.

    Concerning the reporting of these debts to the consumer reporting agencies, Sequium has submitted a deletion request of the tradelines from your credit file. Please note, Sequium does not control when the credit bureaus process the request to reflect and update to your credit report.

    Thank you,
    ***** ****
    Compliance Specialist


  • Initial Complaint

    Date:01/28/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received a bill that I do not know why I received it. I never owned a ******* phone or ******* account. I reported it to ******* and turned in my police report. Waiting for reply

    Business Response

    Date: 02/03/2025

    Dear ******* *********,

    Sequium Asset Solutions LLC is in receipt of your complaint concerning your ******* account ending 0001. We are sorry to hear that this matter may have been a result of fraud,and we take these matters seriously. As such, an investigation will be conducted,and this matter will be escalated to ******* for review.

    In order for ******* to address your fraud claim please submit your fraud claim online at ********************************* will need a police report or completed theft affidavit to provide with your claim. To speak with a member of *******, please call their fraud line at ************ (option 3; then option 1).

    There will be no further communication from our office regarding this account. If you have any additional questions, please reach out to Verizon.


    Thank you,
    ***** ****
    Compliance Specialist


  • Initial Complaint

    Date:01/27/2025

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    to whom this may concern,I am not responsible for the debt on my credit report with ********. Furthermore, I do not have a contract with SEQUIUM ASSET SOLUTION and they have yet to provide me with the original contract that they are saying I signed.

    Business Response

    Date: 01/31/2025

    Dear ******** *******,

    Sequium Asset Solutions LLC is in receipt of your complaint concerning your ******** account ending in 7601.We are sorry to hear that this matter may have been a result of fraud, and we take these matters seriously. Please be advised that as of July 30, 2024, your account was closed in our office as fraud.

    In order for ******** to address your claim please file a police report and submit a fraud claim online at **************************.

    Concerning the reporting of this debt to the consumer reporting agencies, Sequium has submitted a deletion request of the tradeline from your credit file. Please note, Sequium does not control when the credit bureaus process the request to reflect and update to your credit report.

    There will be no further communication from our office regarding this account.

    Thank you,
    ***** ****
    Compliance Specialist

  • Initial Complaint

    Date:01/26/2025

    Type:Order Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with SEQUIUM ASSET SOLUTIONS, LLC. I do not have a contract with the collection agency thats trying to collect a debt. They did not provide me with the original contract as I requested.

    Business Response

    Date: 01/31/2025

    Dear ****** *******,

    Sequium Asset Solutions LLC is in receipt of your dispute and complaint. Sequium is a debt collector. On September 11, 2024, AT&T U-Verse placed your account ending 8028 with Sequium for collection efforts with a balance of $169.80.On September 12, 2024, in accordance with the Fair Debt Collection Practices Act (FDCPA), Sequium e-mailed to you the model validation letter advising of your rights as it relates to this debt to the email address **********************************.

    Please be advised that Sequium does not own this debt; we are collecting it on behalf of AT&T U-Verse. Your account was assigned to our office to collect the debt owed to them.

    After thorough review of your complaint, your account has been placed in a dispute status as additional documentation has been requested from AT&T U-Verse; such documentation will be e-mailed to the address on file. As we await a response from the client, collection activity by Sequium will continue to be paused on this account.

    Concerning the reporting of this debt to the consumer reporting agencies, Sequium has submitted a deletion request of the tradeline from your credit file. Please note, Sequium does not control when the credit bureaus process the request to reflect and update to your credit report.

    Thank you,
    ***** ****
    Compliance Specialist


    Customer Answer

    Date: 02/01/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ****** *******

  • Initial Complaint

    Date:01/26/2025

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt I don't have a contract with att mobility

    Business Response

    Date: 01/31/2025

    Dear ****** ******,

    I have thoroughly reviewed your written complaint. Unfortunately, the information provided to locate the account in our system is insufficient. Please provide the following information to further assist in the identification of your account and the research of your complaint:

    1.Original creditor name
    2.Original creditor account number
    ****** full name
    ******* number (if being called by our company)
    ****** of Birth and/or last 4 of ssn
    6.Recent credit report reflecting our information.
    7.Our reference number.

    Please send this information to ************************************** Once this information is received, an investigation will be completed, and the results of which provided to you.

    Thank you,
    ***** ****
    Compliance Specialist


  • Initial Complaint

    Date:01/26/2025

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with **************. I do not have a contract with the SEQUIUM ASSET SOLUTION, they did not provide me with the original contract as i requested

    Business Response

    Date: 01/31/2025

    Dear **** ********,

    Sequium Asset Solutions LLC is in receipt of your dispute and complaint. Sequium is a debt collector.On March 4, 2024, ************** placed your account ending 8117 with Sequium for collection efforts with a balance of $197.50. On March 5, 2024, in accordance with the Fair Debt Collection Practices Act (FDCPA), Sequium mailed to you the model validation letter advising of your rights as it relates to this debt.

    Please be advised that Sequium does not own this debt but instead is a debt collector collecting on behalf of **************. Your account was placed with our office to collect a debt due to them.

    However, as of December 2, 2024, ************** requested the return of your account. As such, your account is now closed with Sequium. Please contact ************** directly for further assistance.

    Concerning the reporting of this debt to the consumer reporting agencies, Sequium has submitted a deletion request of the tradeline from your credit file. Please note, Sequium does not control when the creditbureaus process the request to reflect and update to your credit report.

    Thank you,
    ***** ****
    Compliance Specialist

Sequium Asset Solutions, LLC is NOT a BBB Accredited Business.

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