Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Collections Agencies

Sequium Asset Solutions, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Collections Agencies.

This business has 1 alert

Complaints

Customer Complaints Summary

  • 1,083 total complaints in the last 3 years.
  • 352 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:02/04/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I got a report on my credit report from this company that is derogatory. Its fraudulent because I dont know this collection agency nor do I owe money to companies *** moved away from and returned equipment back to. Dispute and report this please. Thank you.

    Business Response

    Date: 02/10/2025

    Dear ******* ******,

    Sequium Asset Solutions LLC is in receipt of your dispute and complaint. Sequium is a debt collector. On June 25, 2024, ************** placed your account ending 8823 with Sequium for collection efforts with a balance of $180.74. On June 26, 2024, in accordance with the Fair Debt Collection Practices Act (FDCPA), Sequium e-mailed to you the model validation letter advising of your rights as it relates to this debt to the email address **************************.

    Please be advised that Sequium does not own this debt; we are collecting it on behalf of **************. Your account was assigned to our office to collect the debt owed to them.

    After thorough review of your complaint, your account has been placed in a dispute status as additional documentation has been requested from **************; such documentation will be e-mailed to the address on file. As we await a response from the client,collection activity by Sequium will continue to be paused on this account.

    Concerning the reporting of this debt to the consumer reporting agencies, Sequium has submitted a deletion request of the tradeline from your credit file. Please note, Sequium does not control when the credit bureaus process the request to reflect and update to your credit report.

    Thank you,
    ***** ****
    Compliance Specialist


  • Initial Complaint

    Date:02/04/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Fraud on my Credit report as they act like like they with att but my account was hacked starting with my home att uverse account which has had my phone hacked every device I have hacked I lost my grand father account better yet some one sim swapped me things on ****** dont appeared to be legit as my data being sold identity being hijacked and seem like some one from another fine company illegally enters my personal accounts was told to make a report on att idk where to began cuz att boost mobile including *************** & A grandfather ***** bank account was stolen and cash app Venmo ****** yes the have all exploited my data my life my identity I c cant search the web with out some crazy stuff happening I need all this resolved asap somebody dropped my credit score from 738 to now 445 within 6 months Ive been fight identity theft for now 3 yrs possibly my ex has illegally transferred my assets data and my accounts when Im fully capable and was all done to gain access and seek financial gain off me

    Business Response

    Date: 02/07/2025

    Dear ******* *****/******,

    Sequium Asset Solutions, LLC has received your identity theft claim regarding account number ending 2320. We are sorry to hear that this matter may have been a result of fraud and we take these matters seriously. For AT&T to address your identity theft claim please fill out the attached declaration. AT& T requires that the person whose name is on the account must sign the declaration.   As set forth in the attached declaration, AT&T also requires a clear copy of a valid government/state issued identification and two (2) separate sources of proof of residency from May 2018 to April 2023 within twenty-one (21)days. You may submit the required documentation to: 


                                                                                                                                                             *****************************************;                                                                                                                                                                                                                                                                                                                                   Or send to:

                                                                                                                                               AT&T U-verse/Wireline Theft of Identity Center
                                                                                                                                                                        P.O. Box 7026
                                                                                                                                                                      **********, ********
                                                                                                                                                                        Fax:  ************


    Once all required documentation has been received, AT&T will notify you in writing within 30 days of the outcome of the investigation. 


    Concerning the reporting of this debt to the consumer reporting agencies,Sequium has submitted a deletion request of the tradeline from your credit file. Please note, Sequium does not control when the credit bureaus process the request to reflect and update to your credit report.


    Thank you,
    ***** ****
    Compliance Specialist

  • Initial Complaint

    Date:02/03/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Under 15 U.S. Code 1681e (b)Accuracy of report Whenever a consumer reporting agency prepares a consumer report, it shall follow reasonable procedures to assure the maximum possible accuracy of the information concerning the individual about whom the report relates.15 U.S. Code 1681i (5)Treatment of inaccurate or unverifiable information(A)In general if, after any reinvestigation under paragraph (1) of any information disputed by a consumer, an item of the information is found to be inaccurate or incomplete or cannot be verified, the consumer reporting agency ******)promptly delete that item of information from the file of the consumer, or modify that item of information, as appropriate, based on the results of the reinvestigation; and ii)promptly notify the furnisher of that information that the information has been modified or deleted from the file of the consumer.Please remove the following items from my credit report, immediately:Accounts 1. **********************, , Account#: ******** This account is being reported inaccurately, please remove this from my credit report immediately

    Business Response

    Date: 02/07/2025

    Dear ****** *****,

    Sequium Asset Solutions LLC is in receipt of your complaint concerning your The Bluffs At *********** Apartments account ending in 8960. We are sorry to hear that this matter may have been a result of fraud, and we take these matters seriously. Please be advised that as of February 1, 2025, your account was closed in our office as fraud an escalated to The Bluffs At *********** Apartments.

    In order for The Bluffs At *********** Apartments to address your claim please file a police report and submit a fraud claim online at **************************.

    Concerning the reporting of this debt to the consumer reporting agencies,Sequium has submitted a deletion request of the tradeline from your credit file. Please note, Sequium does not control when the credit bureaus process the request to reflect and update to your credit report.

    There will be no further communication from our office regarding this account.

    Thank you,
    ***** ****
    Compliance Specialist


  • Initial Complaint

    Date:02/03/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this alleged debt with The ****** at ****************. I do not have a contract with Sequium Asset Solutions. They did not provide me with the original contract as requested.

    Business Response

    Date: 02/10/2025

    Dear ******* *********,

    Sequium Asset Solutions LLC is in receipt of your dispute and complaint. Sequium is a debt collector. On March 6, 2024, The ****** At Mission **** placed your account ending 7076 with Sequium for collection efforts with a balance of $828.02.On March 7, 2024, in accordance with the Fair Debt Collection Practices Act (FDCPA), Sequium e-mailed to you the model validation letter advising of your rights as it relates to this debt to the email address *****************************.

    Please be advised that Sequium does not own this debt; we are collecting it on behalf of The ****** At ****************. Your account was assigned to our office to collect the debt owed to them.

    In response to your complaint, your account was placed in a dispute status and supporting documentation validating the debt has been e-mailed to the address on file. For your convenience, I have attached the same for you here.

    Concerning the reporting of this debt to the consumer reporting agencies,Sequium has submitted a deletion request of the tradeline from your credit file. Please note, Sequium does not control when the credit bureaus process the request to reflect and update to your credit report.

    Thank you,
    ***** ****
    Compliance Specialist


  • Initial Complaint

    Date:02/01/2025

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with Sequium Asset Solutions, LLC and do not have a contract with them nor have I ever had one in the past. They did not provide me with the original application like i asked.

    Business Response

    Date: 02/06/2025

    Dear ******** *****,

    Sequium Asset Solutions has received your identity theft claim regarding account number ending 0555. We are sorry to hear that this matter may have been a result of fraud, and we take these matters seriously. For AT&T to address your identity theft claim please fill out the attached declaration. AT& T requires that the person whose name is on the account must sign the declaration.   As set forth in the attached declaration, AT&T also requires a clear copy of a valid government/state issued identification and two (2) separate sources of proof of residency from November 2023 to January 2024 within twenty-one (21) days. You may submit the required documentation to: 

     


                                                                                                                                       ************************************

                                                                                                                                                     Or send to:

                                                                                                                              AT&T Uverse/Wireline Theft of Identity Center
                                                                                                                                                   P.O. Box 7026
                                                                                                                                            **********, NJ 07921
                                                                                                                                               Fax:  ************


    Once all required documentation has been received, AT&T will notify you in writing within 30 days of the outcome of the investigation. 

    Thank you,
    ***** ****
    Compliance Specialist

  • Initial Complaint

    Date:01/31/2025

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed up for a "free trial" with Spectrum internet. When i decided to go with their competitor ****** they said ok you owe us $300 ish dollars. I then proceeded to call the *** who sold me the free trial and he acted like that was never discussed. It was a bait and switch scenario and now this collection agency filed something to negatively impact my credit ***ort by 50 points. This business is supporting shady practices and ruining peoples hard earned credit scores for no reason. I would like a detailed response as to why this happend and a path to resolution immediately.

    Business Response

    Date: 02/06/2025

    Dear ***** ********,

    Sequium Asset Solutions LLC is in receipt of your dispute and complaint. Sequium is a debt collector. On November 21, 2023, ********************** placed your account ending 2868 with Sequium for collection efforts with a balance of $199.46.On January 23, 2024, in accordance with the Fair Debt Collection Practices Act (FDCPA), Sequium e-mailed to you the model validation letter advising of your rights as it relates to this debt to the email address *****************************.

    Please be advised that Sequium does not own this debt; we are collecting it on behalf of **********************. Your account was assigned to our office to collect the debt owed to them.

    In review of your complaint and your request that we cease all communication to you concerning this account, please allow this response to serve as notice that Sequium Asset Solutions, LLC has marked your account as cease and desist.

    Concerning the reporting of this debt to the consumer reporting agencies,Sequium has submitted a deletion request of the tradeline from your credit file. Please note, Sequium does not control when the credit bureaus process the request to reflect and update to your credit report.

    There will be no further communication from our office regarding the account in question.

    Thank you,
    ***** ****
    Compliance Specialist

    Customer Answer

    Date: 02/10/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me as long as it reflects on my credit report as mentioned. Thank you 

    Sincerely,

    ***** ********

  • Initial Complaint

    Date:01/31/2025

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with SEQUIUM ASSET SOLUTION. I do not have a contract with Sequium Asset Solutions, they did not provide me with the original contract as I requested

    Business Response

    Date: 02/06/2025

    Dear ****** ****,

    Sequium Asset Solutions LLC is in receipt of your dispute and complaint. Sequium is a debt collector. On December 21, 2023, Sun Hollow placed your account ending 2231 with Sequium for collection efforts with a balance of $571.47. On January 3, 2024, in accordance with the Fair Debt Collection Practices Act (FDCPA), Sequium e-mailed to you the model validation letter advising of your rights as it relates to this debt to the email address ****************************.

    Please be advised that Sequium does not own this debt; we are collecting it on behalf of **********. Your account was assigned to our office to collect the debt owed to them.

    In response to your complaint, your account was placed in a dispute status and supporting documentation validating the debt has been e-mailed to the address on file.

    We are sorry you feel that the documentation provided is insufficient to resolve your concerns. As we consider this dispute duplicative and we have already provided validation to you, this matter has been escalated to ********** for their assistance. We have marked this account as cease and desist and Sequium Asset Solutions, LLC will cease communication with you concerning this account in question.

    Concerning the reporting of this debt to the consumer reporting agencies, Sequium has submitted a deletion request of the tradeline from your credit file. Please note, Sequium does not control when the credit bureaus process the request to reflect and update to your credit report.

    Thank you,
    ***** ****
    Compliance Specialist


  • Initial Complaint

    Date:01/31/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Im not liable for this debt with *********. I do not have a contract with this collections agency of Sequium Asset Solutions, LLC. They did not provide me with the original contract as requested.

    Business Response

    Date: 02/06/2025

    Dear ******* *****,

    Sequium Asset Solutions LLC is in receipt of your complaint. Please be advised that as of January *******, your account was closed as settled in full with a payment in the amount of $270.71.

    Concerning the reporting of this debt to the consumer reporting agencies, Sequium has submitted a deletion request of the tradeline from your credit file. Please note, Sequium does not control when the credit bureaus process the request to reflect and update to your credit report.

    There will be no further communication from our office regarding this account.

    Thank you,
    ***** ****
    Compliance Specialist

  • Initial Complaint

    Date:01/31/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Cancelled ATT account a couple of years ago. Ordered internet service. Never activated it, but they billed me and continued to bill. Called and complained. Mailed the router back. They continue to bill even though I never received service and mailed back the router.I tried calling multiple times. Cannot find anyone to help because they have no record ***********

    Business Response

    Date: 02/06/2025

    Dear ******** ********,

    Sequium Asset Solutions LLC is in receipt of your dispute and complaint. Sequium is a debt collector. On December 12, 2024, AT&T Mobility placed your account ending 4432 with Sequium for collection efforts with a balance of $805.37. On December 13, 2024, in accordance with the Fair Debt Collection Practices Act (FDCPA), Sequium e-mailed to you the model validation letter advising of your rights as it relates to this debt to the email address ****************************.

    Please be advised that Sequium does not own this debt; we are collecting it on behalf of AT&T Mobility. Your account was assigned to our office to collect the debt owed to them.

    In response to your complaint, your account was placed in a dispute status and supporting documentation validating the debt has been requested from AT&T Mobility. For your convenience, I have attached the documents for you here. In addition to this, collection attempts by Sequium will cease, providing you sufficient time to review the provided documentation.

    If this resolves your concerns, you may visit ****************************** to view available payment plan options and to make a payment using your debit/credit card or checking account. Please use ******** as your reference number to log in. You may also feel free to reach out to Sequium at ************ if you need any further assistance.

    Thank you,
    ***** ****
    Compliance Specialist

  • Initial Complaint

    Date:01/31/2025

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received an alert from my credit score company letting me know that I have a derogatory activity from Sequium Asset Solution, a debt collector from a date of 09.10.2024. I have never received an email, a phone call or any information on a bill I owe. I have never been late on paying a bill. When I call the number on file, it goes straight to a voicemail.

    Business Response

    Date: 02/05/2025

    Dear **** ******,

    Sequium Asset Solutions LLC is in receipt of your dispute and complaint. Sequium is a debt collector. On August 3, 2023, The Green At 9&90 placed your account ending 2987 with Sequium for collection efforts with a balance of $2,808.30. On July 25, 2024, in accordance with the Fair Debt Collection Practices Act (FDCPA), Sequium mailed to you the model validation letter advising of your rights as it relates to this debt.

    Please be advised that Sequium does not own this debt; we are collecting it on behalf of The Green At 9&90. Your account was assigned to our office to collect the debt owed to them.

    In response to your complaint, your account was placed in a dispute status and supporting documentation validating the debt has been requested from The Green At 9&90. For your convenience, I have attached the documents for you here. In addition to this, collection attempts by Sequium will cease, providing you sufficient time to review the provided documentation.

    If this resolves your concern, you may visit ****************************** to view available payment plan options and to make a payment using your debit/credit card or checking account. Please use ******** as your reference number to log in. You may also feel free to reach out to us at ************** if you need additional payment options.

    Thank you,
    ***** ****
    Compliance Specialist


Sequium Asset Solutions, LLC is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.