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Business Profile

Collections Agencies

Sequium Asset Solutions, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Collections Agencies.

This business has 1 alert

Complaints

Customer Complaints Summary

  • 1,083 total complaints in the last 3 years.
  • 352 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/06/2025

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I'm not liable for this debt with SEQUIUM ASSET SOLUTIONS, LLC, I donot have a contract with SEQUIUM ASSET SOLUTIONS, LLC, they did not provide me with the orig inal contract as requested

    Business Response

    Date: 02/12/2025

    Good day,

    Sequium Asset Solutions LLC is in receipt of your dispute and complaint. Sequium is a debt collector. On September 29, 2024, AT&T Mobility placed your account ending 7642 with Sequium for collection efforts with a balance of $1,242.94. On September 30, 2024, in accordance with the Fair Debt Collection Practices Act (FDCPA), Sequium e-mailed to you the model validation letter advising of your rights as it relates to this debt to the email address *******************************.

    Please be advised that Sequium does not own this debt; we are collecting it on behalf of *****************. Your account was assigned to our office to collect the debt owed to them.

    In response to your complaint, your account was placed in a dispute status and supporting documentation validating the debt has been requested from AT&T Mobility. For your convenience, I have attached the documents for you here. In addition to this, collection attempts by Sequium will cease, providing you sufficient time to review the provided documentation.

    If this resolves your concerns, you may visit ****************************** to view available payment plan options and to make a payment using your debit/credit card or checking account. Please use ******** as your reference number to log in. You may also feel free to reach out to Sequium at ************ if you need any further assistance.

    Concerning the reporting of this debt to the consumer reporting agencies,Sequium has submitted a deletion request of the tradeline from your credit file. Please note, Sequium does not control when the credit bureaus process the request to reflect and update to your credit report.

    ***** *.
    Compliance Specialist
    Email: *************************************************************** 
    Sequium Asset Solutions, LLC


  • Initial Complaint

    Date:02/06/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Subject: Complaint Regarding Debt Collection Practices - FDCPA Violation Dear Better Business Bureau,I am writing to file a complaint against Sentry Credit and Sequium Asset Solutions for violating the Fair Debt Collection Practices Act (FDCPA), specifically 15 U.S.C. 1692, in their attempts to collect a debt that I do not owe. The alleged debt they claim is $249.76.1. Background:On 02/06/2025, I spoke to ****** at ************** (the original creditor), who confirmed that my account had a zero balance as of 05/14/2024, and that I owed nothing.2. Sentry Credit:Sentry confirmed my account was on hold and later stated that they found a response from the creditor confirming the $0 balance. They promised to send an email with this information, but I have yet to receive it. They also mentioned a "glitch" in their system that may have forwarded my account to ************************. Sequium Asset Solutions:Sequium used scare tactics, claiming that most debts in collections are valid and offering a settlement to pay a lower amount. They also failed to provide adequate debt validation in line with FDCPA requirements.4. Suspicious Contact Information:The number provided by Sequium did not match any valid listings, and their website had issues with captcha verification, making it impossible to continue my inquiry.5. Attached Documents:Final Account Statement confirming a $220.24 refund owed to me, signed by ******* Allure on 05/14/********** to Sentry Credit (01/21/2025) disputing the *********** to Sequium (02/06/2025) notifying them of FDCPA violations.I request that both companies immediately cease all collection activities and remove any false claims from my account. If not resolved within 30 days, I will file complaints with the ************************************ (****), the ************************ (***), and my states Attorney General.Thank you for your attention to this matter.

    Business Response

    Date: 02/12/2025

    Dear ****** *******,

    Sequium Asset Solutions LLC is in receipt of your dispute and complaint. Sequium is a debt collector. On February 5, 2025, Cadia Crossing placed your account ending 3460 with Sequium for collection efforts with a balance of $249.76. On February 6, 2025, in accordance with the Fair Debt Collection Practices Act (FDCPA), Sequium e-mailed to you the model validation letter advising of your rights as it relates to this debt to the email address *******************************.

    Please be advised that Sequium does not own this debt; we are collecting it on behalf of Cadia Crossing. Your account was assigned to our office to collect the debt owed to them.

    After thorough review of your complaint,your account has been placed in a dispute status as additional documentation has been requested from Cadia Crossing; such documentation will be e-mailed address on file. As we await a response from the client, collection activity by Sequium will continue to be paused on this account.


    ***** *.
    Compliance Specialist
    Email: *************************************************************** 
    Sequium Asset Solutions, LLC

  • Initial Complaint

    Date:02/06/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have never heard of or gotten anything in writing or via mail or phone call from Sequim yet today my credit was dropped 40 points for a debt I was not aware of, as you know that is a huge ding.had I known about saif debt I would have gladly taken care of it as stated above I was never sent any notice. at this point I want it taken off my credit

    Business Response

    Date: 02/12/2025

    Dear ******* ******,

    Sequium Asset Solutions LLC is in receipt of your dispute and complaint. Sequium is a debt collector. On September 2, 2024, ******* placed your account ending 7788 with Sequium for collection efforts with a balance of $98.66. On September 3, 2024, in accordance with the Fair Debt Collection Practices Act (FDCPA), Sequium e-mailed to you the model validation letter advising of your rights as it relates to this debt to the email address ******************************.

    Please be advised that Sequium does not own this debt; we are collecting it on behalf of *******. Your account was assigned to our office to collect the debt owed to them.

    In response to your complaint, your account was placed in a dispute status and supporting documentation validating the debt has been requested from *******. For your convenience, I have attached the documents for you here. In addition to this, collection attempts by Sequium will cease, providing you sufficient time to review the provided documentation.

    If this resolves your concerns, you may visit ****************************** to view available payment plan options and to make a payment using your debit/credit card or checking account. Please use ******** as your reference number to log in. You may also feel free to reach out to Sequium at ************ if you need additional payment options.

    Concerning the reporting of this debt to the consumer reporting agencies,Sequium has submitted a deletion request of the tradeline from your credit file. Please note, Sequium does not control when the credit bureaus process the request to reflect and update to your credit report.

    ***** *.
    Compliance Specialist
    Email: *************************************************************** 
    Sequium Asset Solutions, LLC


  • Initial Complaint

    Date:02/06/2025

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with *******, I do not have a contract with SEQUIUM ASSET SOLUTIONS, LLC, they did not provide me with original contract as requested.

    Business Response

    Date: 02/12/2025

    Dear ***** *****,

    Sequium Asset Solutions LLC is in receipt of your dispute and complaint. Sequium is a debt collector. On September 16, 2024, ******* placed your account ending 8000 with Sequium for collection efforts with a balance of $98.66. On September 17, 2024, in accordance with the Fair Debt Collection Practices Act (FDCPA), Sequium e-mailed to you the model validation letter advising of your rights as it relates to this debt to the email address *********************************.  

    Please be advised that Sequium does not own this debt; we are collecting it on behalf of *******. Your account was assigned to our office to collect the debt owed to them.

    In response to your complaint, your account was placed in a dispute status and supporting documentation validating the debt has been requested from *******. For your convenience, I have attached the documents for you here. In addition to this, collection attempts by Sequium will cease, providing you sufficient time to review the provided documentation.

    If this resolves your concerns, you may visit ****************************** to view available payment plan options and to make a payment using your debit/credit card or checking account. Please use ******** as your reference number to log in. You may also feel free to reach out to Sequium at ************ if you need additional payment options.

    Concerning the reporting of this debt to the consumer reporting agencies,Sequium has submitted a deletion request of the tradeline from your credit file. Please note, Sequium does not control when the credit bureaus process the request to reflect and update to your credit report.

    ***** *.
    Compliance Specialist
    Email: *************************************************************** 
    Sequium Asset Solutions, LLC


  • Initial Complaint

    Date:02/06/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On August 4, 2024, I received a bill from Xfinity for canceling my ******* internet service. I had no choice but to cancel because I lost my job, and my employer had been covering the rent for my apartment. When I relocated to a new city, my new residence already included WiFi. There was no reason for me to continue paying for a service I no longer needed.I contacted ******* to cancel, and they assured me everything was fine. They added a $25 monthly fee to my normal phone bill, which I paid, believing that my account was fully settled. At no point was I informed of any additional balance or outstanding ***********, six months later, I find a $109 collection from Sequium Asset Solutions on my credit report - completely out of nowhere. I was never notified of any unpaid balance, never given a chance to address it, and yet my credit has been damaged because of *******s failure to properly communicate. This is completely unacceptable.I demand an immediate resolution. ******* must remove this collection from my credit report, provide a full explanation for this charge, and correct their mistake. I will not tolerate unfair and deceptive billing practices that negatively impact my financial standing. I expect a prompt response and a full correction of this issue.

    Business Response

    Date: 02/10/2025

    Dear **** *****,

    Sequium Asset Solutions LLC is in receipt of your dispute and complaint. Sequium is a debt collector. On August 16, 2024, ******* placed your account ending 2539 with Sequium for collection efforts with a balance of $109.02. On August 17, 2024, in accordance with the Fair Debt Collection Practices Act (FDCPA), Sequium e-mailed to you the model validation letter advising of your rights as it relates to this debt to the email address ****************************.

    Please be advised that Sequium does not own this debt; we are collecting it on behalf of *******. Your account was assigned to our office to collect the debt owed to them.

    However, as of December 16, 2024, ******* requested the return of your account. As such, your account is now closed with Sequium. Please contact ******* directly for further assistance.

    Concerning the reporting of this debt to Concerning the reporting of this debt to the consumer reporting agencies, Sequium has submitted a deletion request of the tradeline from your credit file. Please note, Sequium does not control when the credit bureaus process the request to reflect and update to your credit report.

     Thank you,
    ***** ****
    Compliance Specialist


  • Initial Complaint

    Date:02/05/2025

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Had Directv for 17 yrs, called and canceled in Mar of 2024. All payments were made automatically every month. I got a message Feb of 2025 from Sequium that I owed a balance. I disputed it and they told me that I had to give them $1 to get a report done or I couldn't dispute the charge. I refused and the service person said That I could not dispute the charge and why wouldn't I pay it to keep from being garnished. I told him it was illegal and I was reporting to BBB.

    Business Response

    Date: 02/10/2025

    Dear ****** ****,

    Sequium Asset Solutions LLC is in receipt of your dispute and complaint. Sequium is a debt collector. On January 31, 2025, ******* placed your account ending 0293 with Sequium for collection efforts with a balance of $275.24. On February 1, 2025, in accordance with the Fair Debt Collection Practices Act (FDCPA), Sequium e-mailed to you the model validation letter advising of your rights as it relates to this debt to the email address ***************************.

    Please be advised that Sequium does not own this debt; we are collecting it on behalf of *******. Your account was assigned to our office to collect the debt owed to them.

    In review of your complaint and your request that we cease all communication to you concerning this account, please allow this response to serve as notice that Sequium Asset Solutions, LLC has marked your account as cease and desist.

    Concerning the reporting of this debt to Concerning the reporting of this debt to the consumer reporting agencies, Sequium has submitted a deletion request of the tradeline from your credit file. Please note, Sequium does not control when the credit bureaus process the request to reflect and update to your credit report.

    There will be no further communication from our office regarding this account.

    Thank you,
    ***** ****
    Compliance Specialist


    Customer Answer

    Date: 02/11/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ****** ****

  • Initial Complaint

    Date:02/05/2025

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I AM NOT LIABLE FOR THIS DEBT WITH SEQUIUM ASSET SOLUTIONS LLC OR ********* DON'T HAVE A CONTRACT WITH SEQUIUM ASSET SOLUTIONS LLC. OR AMARA EITHER AND THEY DID NOT PROVIDE ME WITH THE ORIGINAL CONTRACT AS REQUESTED THAT HAS MY SIGNATURES.

    Customer Answer

    Date: 02/07/2025

    Let it be know that this complaint was done by me and me alone and yes i am the person that submitted without no 3rd party but also made more complaints such as attorney general for the same collection agency

    Business Response

    Date: 02/14/2025

    Dear ***** ***** ******** ******,

    Sequium Asset Solutions LLC is in receipt of your dispute and complaint. Sequium is a debt collector. On June *******, Amara placed your account ending 1766 with Sequium for collection efforts with a balance of $3,340.02. On July 14, 2023, in accordance with the Fair Debt Collection Practices Act (FDCPA), Sequium e-mailed to you the model validation letter advising of your rights as it relates to this debt to the email ************************************************.

    Please be advised that Sequoia does not own this debt but instead is a debt collector collecting on behalf of Amara.Your account was placed with our office to collect a debt due to them.

    In response to your complaint, your account was placed in a dispute status and supporting documentation validating the debt has been requested from *****. For your convenience, I have attached the documents for you here. In addition to this, collection attempts by Sequium will cease, providing you sufficient time to review the provided documentation.

    If this resolves your concerns, you may visit ****************************** to view available payment plan options and to make a payment using your debit/credit card or checking account. Please use ******** as your reference number to log in. You may also feel free to reach out to Sequium at ************ if you need any further assistance.

    Concerning the reporting of this debt to the consumer reporting agencies, Sequium has submitted a deletion request of the tradeline from your credit file. Please note, Sequium does not control when the credit bureaus process the request to reflect and update to your credit report.

    Thank you,
    ***** ****
    Compliance Specialist

  • Initial Complaint

    Date:02/04/2025

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt and I do not have a contract with SEQUIUM ASSET SOLUTION plus they did not provide me with the original application like I asked.Account No: ******** Amount Disputed: 444

    Business Response

    Date: 02/10/2025

    Dear India *****,

    Sequium Asset Solutions LLC is in receipt of your dispute and complaint. Sequium is a debt collector. On June 14, 2024, ************** placed your account ending 2859 with Sequium for collection efforts with a balance of $444.37. On June 16, 2024, in accordance with the Fair Debt Collection Practices Act (FDCPA), Sequium e-mailed to you the model validation letter advising of your rights as it relates to this debt to the email address *************************************.

    Please be advised that Sequium does not own this debt; we are collecting it on behalf of **************. Your account was assigned to our office to collect the debt owed to them.

    After thorough review of your complaint, your account will remain in a dispute status as additional documentation has been requested from **************; such documentation will be e-mailed to the address on file. As we await a response from the client,collection activity by Sequium will continue to be paused on this account.

    Concerning the reporting of this debt to the consumer reporting agencies, Sequium has submitted a deletion request of the tradeline from your credit file. Please note, Sequium does not control when the credit bureaus process the request to reflect and update to your credit report.

    Thank you,
    ***** ****
    Compliance Specialist


  • Initial Complaint

    Date:02/04/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company filed an erroneous collection on my credit report. They falsely reported that I owe ******* a balance of $103. I do not. I owe ******* nothing, my account is paid in full. Experian corrected it, but if I see anything more from this scam of a company on my good credit report, I will be filing a lawsuit.

    Business Response

    Date: 02/10/2025

    Dear **** *****,

    Sequium Asset Solutions LLC is in receipt of your dispute and complaint. Sequium is a debt collector. On June 14, 2024, ******* placed your account ending 6055 with Sequium for collection efforts with a balance of $103.42. On June 16, 2024, in accordance with the Fair Debt Collection Practices Act (FDCPA), Sequium e-mailed to you the model validation letter advising of your rights as it relates to this debt to the email address ***************************.

    Please be advised that Sequium does not own this debt; we are collecting it on behalf of *******. Your account was assigned to our office to collect the debt owed to them.

    However, as of October *******, ******* requested the return of your account. As such, your account is now closed with Sequium. Please contact ******* directly for further assistance.

    Concerning the reporting of this debt to the consumer reporting agencies, Sequium has submitted a deletion request of the tradeline from your credit file. Please note, Sequium does not control when the credit bureaus process the request to reflect and update to your credit report.

    Thank you,
    ***** ****
    Compliance Specialist

  • Initial Complaint

    Date:02/04/2025

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company showed up on my credit report stating I owe $271.00. I have no idea what this is for because I have never opened any accounts. They are claiming this account was open in July 29th 2024 and this is not true. Whatever this is has hurt my credit score by 72 points and I need this resolved.I need help getting this stuff removed from my credit report and my 72 points restored to my credit. Again, I have never heard of this collection company and I do not owe any money for whatever they are claiming.

    Business Response

    Date: 02/07/2025

    Dear ******* *******,

    Sequium Asset Solutions LLC is in receipt of your dispute and complaint. Sequium is a debt collector. On July *******, AT&T U-Verse placed your account ending 1341 with Sequium for collection efforts with a balance of $271.92. On July 30, 2024, in accordance with the Fair Debt Collection Practices Act (FDCPA), Sequium e-mailed to you the model validation letter advising of your rights as it relates to this debt to the email address *****************************************.  

    Please be advised that Sequium does not own this debt but instead is a debt collector collecting on behalf of AT&T U-Verse. Your account was placed with our office to collect a debt due to them.

    However, as of January 27, 2025, AT&T U-Verse requested the return of your account. As such, your account is now closed with Sequium. Please contact AT&T U-Verse directly for further assistance.

    Concerning the reporting of this debt to the consumer reporting agencies, Sequium has submitted a deletion request of the tradeline from your credit file. Please note, Sequium does not control when the credit bureaus process the request to reflect and update to your credit report.

    Thank you,
    ***** ****
    Compliance Specialist

    Customer Answer

    Date: 02/07/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ******* *******

Sequium Asset Solutions, LLC is NOT a BBB Accredited Business.

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