Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Collections Agencies

Sequium Asset Solutions, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Collections Agencies.

This business has 1 alert

Complaints

Customer Complaints Summary

  • 1,083 total complaints in the last 3 years.
  • 350 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:02/14/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Original Creditor: **** U-Verse Debt Collector: Sequium Asset Solutions, LLC Account Number: #********* Amount in Dispute: $159.38 I am filing this complaint against Sequium Asset Solutions, LLC for their unlawful debt collection practices. They are attempting to collect a debt that has not been properly validated under the Fair Debt Collection Practices Act (FDCPA) - 15 U.S.C. 1692g.I have requested a debt validation from Sequium Asset Solutions, but they have failed to provide the following legally required documentation: Proof that they own or have the right to collect this debt. A breakdown of how they calculated the amount of $159.38.The original signed contract with *************Despite their failure to validate this debt, Sequium Asset Solutions continues to report this unverified debt to credit bureaus, which is a violation of the Fair Credit Reporting Act (FCRA) - 15 U.S.C. 1681s-2.Additionally, they have engaged in unfair collection practices by attempting to collect a disputed debt without proper validation. This constitutes a violation of 15 U.S.C. 1692e (false or misleading representation) and 15 U.S.C. 1692f (unfair practices).

    Business Response

    Date: 02/20/2025

    Dear ******* ******,  

    Sequium Asset Solutions LLC is in receipt of your dispute and complaint. Sequium is a debt collector. On December 26, 2024, AT&T U-Verse placed your account ending 8198 with Sequium for collection efforts with a balance of $159.38. On December 27, 2024, in accordance with the Fair Debt Collection Practices Act (FDCPA), Sequium e-mailed to you the model validation letter advising of your rights as it relates to this debt to the email address ***************************.

    Please be advised that Sequium does not own this debt; we are collecting it on behalf of AT&T U-Verse. Your account was assigned to our office to collect the debt owed to them.

    In response to your complaint, your account was placed in a dispute status and supporting documentation validating the debt has been requested from AT&T U-Verse. For your convenience, I have attached the documents for you here. In addition to this, collection attempts by Sequium will cease, providing you sufficient time to review the provided documentation.

    If this resolves your concerns, you may visit ****************************** to view available payment plan options and to make a payment using your debit/credit card or checking account. Please use ******** as your reference number to log in. You may also feel free to reach out to Sequium at ************ if you need additional payment options.

    Concerning the reporting of this debt to the consumer reporting agencies, Sequium has submitted a deletion request of the tradeline from your credit file. Please note, Sequium does not control when the credit bureaus process the request to reflect and update to your credit report.

    Thank you,
    ***** ****
    Compliance Specialist

  • Initial Complaint

    Date:02/14/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Sequium Asset Solutions has never ever communicated with me but they have file false collection information on with Experian credit reporting agency and within one month my credit score has dropped over ************************************************** debts, so I do not know why they are trying to destroy my life through falsely reported information to a credit bureau.

    Business Response

    Date: 02/19/2025

    Dear L ********,

    Please be advised that I have thoroughly reviewed the above referenced complaint and investigated this matter. It is Sequium Asset Solutions, LLC (Sequium) standard practice to adhere to all federal and state regulations. Please be advised that Sequium does not own this debt; we are collecting it on behalf of *******. Your account was assigned to our office to collect the debt owed to them.

    On November 20, 2024, ******* engaged Sequium for the services of attempting to collect the outstanding balance on the following account:

    Customer Name: ***** ********

    Account Number: ****7371

    Outstanding Balance: $213.01

    On November 21, 2024, in accordance with the Fair Debt Collection Practices Act (FDCPA), Sequium e-mailed to you the Model Validation Notice advising of your rights as it relates to this debt to the email address: **********************************.   

    On February 13, 2024, Sequium received a payment in the amount of $213.01, which subsequently closed your account as a paid in full. Attached to this response is a paid in full letter.

    Concerning the reporting of this debt to the consumer reporting agencies, Sequium has submitted a deletion request of the tradeline from your credit file. Please note, Sequium does not control when the credit bureaus process the request to reflect and update to your credit report.

    Thank you,
    ***** ****
    Compliance Specialist

  • Initial Complaint

    Date:02/13/2025

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Sequium Asset Solutions claims I owe over $1000 for a ******* account delinquent as of 7/5/24. This debt is not mine, I have not had an account with *******/Xfinity in over 10 years, I have never received any communication from Sequium or ******* before this appeared on my credit report. I need this removed from my credit report ASAP.

    Business Response

    Date: 02/18/2025

    Dear *** *********,

    Sequium Asset Solutions LLC is in receipt of your complaint concerning your ******* account ending 2213. We are sorry to hear that this matter may have been a result of fraud.

    Please submit your fraud claim online at **************************************** or to speak with a member of the ******* Identity Theft Department, you may call ************.

    Concerning the reporting of this debt to the consumer reporting agencies, Sequium has submitted a deletion request of the tradeline from your credit file. Please note, Sequium does not control when the credit bureaus process the request to reflect and update to your credit report.

    There will be no further communication from our office regarding this account.

     ***** *.
    Compliance Specialist
    Email: *************************************************************** 
    Sequium Asset Solutions,LLC

    Customer Answer

    Date: 02/19/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *** *********

  • Initial Complaint

    Date:02/12/2025

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with charter communications, i do not have a contract with Business Headquarters Location they did not provide me with original contract as i requested.

    Business Response

    Date: 02/17/2025

    Dear ****** ***** *****,

    Sequium Asset Solutions LLC is in receipt of your dispute and complaint. Sequium is a debt collector. On October 18, 2024, AT&T Mobility placed your account ending 3135 with Sequium for collection efforts with a balance of $1,366.49. On October 19, 2024, in accordance with the Fair Debt Collection Practices Act (FDCPA), Sequium e-mailed to you the model validation letter advising of your rights as it relates to this debt to the email address *********************************.

    Please be advised that Sequium does not own this debt; we are collecting it on behalf of *****************. Your account was assigned to our office to collect the debt owed to them.

    In response to your complaint, your account was placed in a dispute status and supporting documentation validating the debt has been requested from AT&T Mobility. For your convenience, I have attached the documents for you here. In addition to this, collection attempts by Sequium will cease, providing you sufficient time to review the provided documentation.

    If this resolves your concern, you may visit ****************************** to view available payment plan options and to make a payment using your debit/credit card or checking account. Please use ******** as your reference number to log in. You may also feel free to reach out to us at ************** if you need additional payment options.

    Concerning the reporting of this debt to the consumer reporting agencies, Sequium has submitted a deletion request of the tradeline from your credit file. Please note, Sequium does not control when the credit bureaus process the request to reflect and update to your credit report.

    ***** *.
    Compliance Specialist
    Email: *************************************************************** 
    Sequium Asset Solutions, LLC

  • Initial Complaint

    Date:02/12/2025

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for the debt with Sequium Assets Solutions. I did not sign into a contract with this company and they did not provide me with the original contract as I requested.

    Business Response

    Date: 02/13/2025

    Dear ******** *****,

    Sequium Asset Solutions LLC is in receipt of your dispute and complaint. Sequium is a debt collector. On November 1, 2024, ******* placed your account ending 0306 with Sequium for collection efforts with a balance of $596.45. On November 6, 2024, in accordance with the Fair Debt Collection Practices Act (FDCPA), Sequium e-mailed to you the model validation letter advising of your rights as it relates to this debt to the email address **************************************.

    Please be advised that Sequium does not own this debt; we are collecting it on behalf of *******. Your account was assigned to our office to collect the debt owed to them.

    After thorough review of your complaint,your account will remain in a dispute status as additional documentation has been requested from *******; such documentation will be e-mailed address on file. As we await a response from the client, collection activity by Sequium will continue to be paused on this account.

    Thank you,
    ***** ****
    Compliance Specialist

  • Initial Complaint

    Date:02/11/2025

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with *******. I do not have a contract with SEQUIUM ASSET SOLUTIONS, LLC. They did not provide me with the original contract as I requested.

    Business Response

    Date: 02/14/2025

    Dear ******* *****,

    Sequium Asset Solutions LLC is in receipt of your dispute and complaint. Sequium is a debt collector. On October 21, 2024, ******* placed your account ending 5066 with Sequium for collection efforts with a balance of $107.74. On October 23, 2024, in accordance with the Fair Debt Collection Practices Act (FDCPA), Sequium e-mailed to you the model validation letter advising of your rights as it relates to this debt to the email address ********************************.

    Please be advised that Sequium does not own this debt; we are collecting it on behalf of *******. Your account was assigned to our office to collect the debt owed to them.

    After thorough review of your complaint, your account has been placed in a dispute status as additional documentation has been requested from requested from *******; such documentation will be e-mailed to the address on file. As we await a response from the client, collection activity by Sequium will continue to be paused on this account.

    Thank you,
    ***** ****
    Compliance Specialist


  • Initial Complaint

    Date:02/10/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have a collection with this company that has been paid TWICE now and still reporting on my credit. I have tried to call at least 40 times in the past week and leaving messages but will never get a call back! I have tried to send emails and I always get return to sender cause its not a valid address. I am tired of this company messing up my credit for something that has been paid TWICE now!

    Business Response

    Date: 02/17/2025

    Dear ******* ******,

    Please be advised that I have thoroughly reviewed the above referenced complaint and investigated this matter. It is Sequium Asset Solutions, LLC (Sequium) standard practice to adhere to all federal and state regulations. Please be advised that Sequium does not own this debt but instead is a debt collector collecting on behalf of *****************************. On September 19, 2024, ***************************** engaged Sequium for the services of attempting to collect the outstanding balance on the following account:

     Customer Name: ******* ******
     Account Number:******1720
    Outstanding Balance: $500.00

    On September 20, 2024, in accordance with the Fair Debt Collection Practices Act (FDCPA), Sequium sent you a Model Validation Notice via email to the email address ************************* advising you of your rights as it relates to this debt.

    Sequium received three credit card web payments for the following amounts:  $91.68 on December 23, 2024, $91.66 on January 21, 2025, and $158.33 on February 3, 2025, which ultimately settled your account in full. Attached to this response is a settlement in full letter.

    Concerning the reporting of this debt to the consumer reporting agencies, on February 4, 2025,Sequium submitted a settled in full update to the credit reporting agencies. As a courtesy to speed up the deletion, a deletion request was also submitted on February 13, 2025. Please note, Sequium does not control when the credit bureaus process the request to reflect and update to your credit report.

    Thank you,
    ***** ****
    Compliance Specialist


  • Initial Complaint

    Date:02/08/2025

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with The Townhomes at Chapel Watch, I do not have a contract with the collection agency, Sequium Asset Solutions, they did not provide me with the original contract as I requested.

    Business Response

    Date: 02/13/2025

    Dear Tiandi ********,

    Sequium Asset Solutions LLC is in receipt of your dispute and complaint. Sequium is a debt collector. On November 2, 2023, The Townhomes At Chapel Watch Village placed your account ending 0351 with Sequium for collection efforts with a balance of $9,561.52. On November 4, 2023, in accordance with the Fair Debt Collection Practices Act (FDCPA), Sequium e-mailed to you the model validation letter advising of your rights as it relates to this debt to the email address *********************************.

    Please be advised that Sequium does not own this debt; we are collecting it on behalf of The Townhomes At Chapel Watch Village. Your account was assigned to our office to collect the debt owed to them.

    In response to your complaint, your account was placed in a dispute status and supporting documentation validating the debt has been requested from The Townhomes At ********************. For your convenience, I have attached the documents for you here. In addition to this, collection attempts by Sequium will cease, providing you sufficient time to review the provided documentation.

    If this resolves your concern, you may visit ****************************** to view available payment plan options and to make a payment using your debit/credit card or checking account. Please use ******** as your reference number to log in. You may also feel free to reach out to us at ************** if you need additional payment options.

    Thank you,
    ***** ****
    Compliance Specialist

  • Initial Complaint

    Date:02/07/2025

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable with Sequium Asset Solutions, LLC. I do not have a contract with Sequin Asset *************, they did not provide me with the original contract as I requested.

    Business Response

    Date: 02/12/2025

    Dear ************************************************ is in receipt of your dispute and complaint. Sequium is a debt collector. On November 20, 2024, ******* placed your account ending 5761 with Sequium for collection efforts with a balance of $561.37. On November 21, 2024, in accordance with the Fair Debt Collection Practices Act (FDCPA), Sequium e-mailed to you the model validation letter advising of your rights as it relates to this debt to the email address *****************************.

    Please be advised that Sequium does not own this debt; we are collecting it on behalf of *******. Your account was assigned to our office to collect the debt owed to them.

    After thorough review of your complaint,your account will remain in a dispute status as additional documentation has been requested from *******; such documentation will be e-mailed address on file. As we await a response from the client, collection activity by Sequium will continue to be paused on this account.

    Concerning the reporting of this debt to the consumer reporting agencies,Sequium has submitted a deletion request of the tradeline from your credit file. Please note, Sequium does not control when the credit bureaus process the request to reflect and update to your credit report.

    ***** *.
    Compliance Specialist
    Email: *************************************************************** 
    Sequium Asset Solutions, LLC

  • Initial Complaint

    Date:02/07/2025

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with *******. I do not have a contract with Sequium Asset Solutions, they did not provide me with the original contract as I requested.

    Business Response

    Date: 02/12/2025

    Dear ******** *******,

    Sequium Asset Solutions LLC is in receipt of your dispute and complaint. Sequium is a debt collector. On October 7, 2024, ******* placed your account ending 1290 with Sequium for collection efforts with a balance of $80.31. On October 8, 2024, in accordance with the Fair Debt Collection Practices Act (FDCPA), Sequium e-mailed to you the model validation letter advising of your rights as it relates to this debt to the email address *************************************************.

    Please be advised that Sequium does not own this debt; we are collecting it on behalf of *******. Your account was assigned to our office to collect the debt owed to them.

    After thorough review of your complaint,your account will remain in a dispute status as additional documentation has been requested from *******; such documentation will be e-mailed address on file. As we await a response from the client, collection activity by Sequium will continue to be paused on this account.

    Concerning the reporting of this debt to the consumer reporting agencies,Sequium has submitted a deletion request of the tradeline from your credit file. Please note, Sequium does not control when the credit bureaus process the request to reflect and update to your credit report.

    ***** *.
    Compliance Specialist
    Email: *************************************************************** 
    Sequium Asset Solutions, LLC


    Customer Answer

    Date: 02/12/2025

     
    Complaint: 22914332

    I am rejecting this response because:

    This debt that Sequium Asset Solutions is  attempting to collect on behalf of ******* is not mine, it belongs to a ******* ****. 

    I am not ******* ****. The response to my dispute even sites his personal email *************************************************

    Please have this collection removed from my credit report as soon as possible as it does not belong to me.

    Sincerely,

    ******** *******

    Business Response

    Date: 02/14/2025

    Dear ******** *******,

    Sequium Asset Solutions LLC is in receipt of your rejection to our response. We are sorry to hear that this matter may have been a result of fraud, and we take these matters seriously.


    For ******* to address your identity theft claim please submit your fraud claim online at **************************************** or to speak with a member of the ******* Identity Theft Department, you may call ************.

    Concerning the reporting of this debt to the consumer reporting agencies, Sequium has submitted a deletion request of the tradeline from your credit file. Please note, it may take up to 60 days to reflect the update to your credit report.

    There will be no further communication from our office regarding this account.

    Thank you,
    ***** ****
    Compliance Specialist

Sequium Asset Solutions, LLC is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.