Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/21/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been receiving emails from Sequium Customer Support ********************************************* saying that they are collecting a debt I owe to DHMF - DOMINICAN, a local hospital. I called the local hospital's billing and they have no record of me because I haven't stayed at the hospital. I have used their sister health agency, **************, but I have paid every bill there as well. They have my address, phone number, and email, and there have been no issues regarding payments to date. I can't imagine why Sequium would need money from me, and I don't want this to affect my credit. This feels like a scam situation but I'd like to be sure, so I'm filing a complaint and hoping you can get them to stop harassing me for money I don't owe.

  Business Response

  Date: 10/24/2024

  Dear ***** *******,

  Sequium Asset Solutions LLC is in receipt of your complaint. Sequium is a debt collector. On September 17, 2024, ****-DOMINICAN placed your account ending 1564 with Sequium for collection efforts with a balance of $75.00. On September *******, in accordance with the Fair Debt Collection Practices Act (FDCPA), Sequium e-mailed to you the model validation letter advising of your rights as it relates to this debt to the email address *******************************.   

  Please be advised that Sequium does not own this debt; we are collecting it on behalf of ***************Your account was assigned to our office to collect the debt owed to them.

  However, as of October *******, your account was closed in our office as a paid in full with an ACH web payment in the amount of $75.00.

  Please note, Sequium did not report this debt to the credit reporting agencies.

  There will be no further communication from our office regarding this account.
  
  Thank you,
  ***** ****
  Compliance Specialist

  
  

  Customer Answer

  Date: 10/28/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and after speaking with their customer service representative and paying, we are settled.
  
  Sincerely,
  
  ***** *******

• Initial Complaint

  Date:10/17/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with charter communications, I do not have a contract with SEQUIUM ASSET SOLUTI they did not provide me with the original contract as I requested.

  Business Response

  Date: 10/22/2024

  Dear ***** *******,

  Sequium Asset Solutions LLC is in receipt of your dispute and complaint. Sequium is a debt collector. On July 29, 2024, ******* placed your account ending 7751 with Sequium for collection efforts with a balance of $247.87. On July *******, in accordance with the Fair Debt Collection Practices Act (FDCPA), Sequium e-mailed to you the model validation letter advising of your rights as it relates to this debt to the email address ************************************.

  Please be advised that Sequium does not own this debt; we are collecting it on behalf of *******. Your account was assigned to our office to collect the debt owed to them.

  In response to your complaint, your account was placed in a dispute status and supporting documentation validating the debt has been requested from *******. For your convenience, I have attached the documents for you ******* addition to this, collection attempts by Sequium will cease, providing you sufficient time to review the provided documentation.

  If this resolves your concern, you may visit ****************************** to view available payment plan options and to make a payment using your debit/credit card or checking account. Please use ******** as your reference number to log in. You may also feel free to reach out to us at ************** if you need additional payment options.

  Concerning the reporting of this debt to the consumer reporting agencies, Sequium has submitted a deletion request of the tradeline from your credit file. Please note, Sequium does not control when the credit bureaus process the request to reflect and update to your credit report.

  Thank you,
  ***** ****
  Compliance Specialist

  
  

• Initial Complaint

  Date:10/14/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with sequium asset solutions. I do not have a contract with sequium asset solutions. They did not provide me with the original contract as requested.

  Business Response

  Date: 10/16/2024

  Dear ******************************************** is in receipt of your dispute and complaint. Sequium is a debt collector. On May 2, 2024, Chatsworth Pointe placed your account ending 2640 with Sequium for collection efforts with a balance of $3,970.38.On May 3, 2024, in accordance with the Fair Debt Collection Practices Act (FDCPA), Sequium e-mailed to you the model validation letter advising of your rights as it relates to this debt to the email address *********************************.   

  Please be advised that Sequium does not own this debt; we are collecting it on behalf of *****************. Your account was assigned to our office to collect the debt owed to them.

  In response to your complaint, your account was placed in a dispute status and supporting documentation validating the debt has been requested from *****************. For your convenience, I have attached the document for you here. In addition to this, collection attempts by Sequium will cease, providing you sufficient time to review the provided documentation.

  If this resolves your concern, you may visit ****************************** to view available payment plan options and to make a payment using your debit/credit card or checking account. Please use ******** as your reference number to log in. You may also feel free to reach out to us at ************** if you need additional payment options.

  Thank you,
  ***** ****
  Compliance Specialist

• Initial Complaint

  Date:10/10/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with ATT U-VERSE. I do not have a contract with the credit with SEQUIUM ASSET SOLUTION, they did not provide me with the original contract as I requested.

  Business Response

  Date: 10/14/2024

  Dear ***** ******,

  Sequium Asset Solutions LLC is in receipt of your dispute and complaint. Sequium is a debt collector. On September 18, 2023, AT&T U-Verse placed your account ending 0736 with Sequium for collection efforts with a balance of $665.59.  On September *******, in accordance with the Fair Debt Collection Practices Act (FDCPA), Sequium e-mailed to you the model validation letter advising of your rights as it relates to this debt to the email address *******************************.   

  Please be advised that Sequium does not own this debt, but instead is a debt collector collecting on behalf of AT&T U-Verse. Your account was placed with our office to collect a debt due to them.

  However, as of March 18, 2024, AT&T U-Verse requested the return of your account. As such, your account is now closed with Sequium.Please contact AT&T U-Verse directly for further assistance.

  Concerning the reporting of this debt to the consumer reporting agencies, Sequium has submitted a deletion request of the tradeline from your credit file. Please note, Sequium does not control when the credit bureaus process the request to reflect and update to your credit report.

  There will be no further communication from our office regarding this account. 

  Thank you,
  ***** ****
  Compliance Specialist

• Initial Complaint

  Date:10/07/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this with ATT MOBILITY. I do not have a contract with SEQUIUM ASSET SOLUTION, they did not provide me with the contract as I requested.

  Business Response

  Date: 10/09/2024

  Dear David Felder,

  Sequium Asset Solutions
  LLC is in receipt of your dispute and complaint. Sequium is a debt collector.
  On November 3, 2023, AT&T Mobility placed your account ending 7291 with
  Sequium for collection efforts with a balance of $305.84. On November 4, 2023, in accordance with the Fair Debt Collection Practices Act
  (“FDCPA”), Sequium e-mailed to you the model validation letter
  advising of your rights as it relates to this debt to the email address [email protected]. 

  Please be advised that
  Sequium does not own this debt, but instead is a debt collector collecting on
  behalf of AT&T Mobility. Your account was placed with our office to collect
  a debt due to them.

  However, as of May 1, 2024, AT&T Mobility requested
  the return of your account. As such, your account is now closed with Sequium.
  Please contact AT&T Mobility directly for further assistance.

  Concerning the reporting of this debt to the consumer
  reporting agencies, Sequium has submitted a deletion request of the tradeline
  from your credit file. Please note, Sequium does not control when the credit
  bureaus process the request to reflect and update to your credit report.

  There will be no
  further communication from our office regarding the account in question.

  Thank you,
  Fatou Joof
  Compliance Specialist

• Initial Complaint

  Date:10/04/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with Sequium Asset Solutions, I do not have a contract with Sequium Asset Solutions, they did not provide me with the original contract.

  Business Response

  Date: 10/09/2024

  Dear Richard Golding,

  Sequium Asset Solutions
  LLC is in receipt of your dispute and complaint. Sequium
  is a debt collector. On March 4, 2024, Western Dental placed your account
  ending 5580 with Sequium for collection efforts with a balance of $2,218.30.
  On March 5, 2024, in accordance with the Fair Debt Collection Practices Act
  (“FDCPA”), Sequium e-mailed to you the model validation letter advising of your
  rights as it relates to this debt to the email address [email protected].

  Please be advised that
  Sequium does not own this debt; we are collecting it on behalf of Western
  Dental. Your account was assigned to our office to collect the debt owed to
  them.

  After thorough review of your complaint, your account has
  been placed in a dispute status as additional documentation has been requested
  from Western Dental; such documentation will be e-mailed to the address on file.
  As we await a response from the client, collection activity by Sequium will continue
  to be paused on this account.

  Thank you,
  Fatou Joof
  Compliance Specialist

  
  

• Initial Complaint

  Date:10/03/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i am not liable for this debt with charter communicatons. i do not have a contract with SEQUIUM ASSET SOLUT, they did not provide me with original contract as i requested

  Business Response

  Date: 10/09/2024

  Dear Chamire Swilley,

  Sequium Asset Solutions
  LLC is in receipt of your dispute and complaint. Sequium
  is a debt collector. On June 22, 2024, AT&T Mobility placed your account
  ending 8350 with Sequium for collection efforts with a balance of $747.97.
  On June 24, 2024, in accordance with the Fair Debt Collection Practices Act
  (“FDCPA”), Sequium e-mailed to you the model validation letter advising of your
  rights as it relates to this debt to the email address [email protected].
   
  Please be advised that
  Sequium does not own this debt; we are collecting it on behalf of AT&T
  Mobility. Your account was assigned to our office to collect the debt owed to
  them.

  In
  response to your complaint, your account was placed in a dispute status and
  supporting documentation validating the debt has been requested from AT&T
  Mobility. For your convenience, I have attached the documents for you here. In
  addition to this, collection attempts by Sequium will cease, providing you sufficient
  time to review the provided documentation.

  If this
  resolves your concern, you may visit www.sequium.com to view
  available payment plan options and to make a payment using your debit/credit
  card or checking account. Please use 59377002 as your reference number to log
  in. You may also feel free to reach out to us at 1-800-268-3486 if you need
  additional payment options.

  Thank you,
  Fatou Joof
  Compliance Specialist

  
  

• Initial Complaint

  Date:10/03/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I'm not liable for this debt with Sequium Asset Solutions. I do not have a contract with the collection agency Sequium Asset Solutions, they did not provide me with the original contract as requested.

  Business Response

  Date: 10/09/2024

  Dear ******* *******,

  Sequium Asset Solutions LLC is in receipt of your dispute and complaint. Sequium is a debt collector. On September 30, 2022, ***** placed your account ending 5236 with Sequium for collection efforts with a balance of $110.29. On October 3, 2022, in accordance with the Fair Debt Collection Practices Act (FDCPA),Sequium mailed to you the model validation letter advising of your rights as it relates to this debt.

  Please be advised that Sequium does not own this debt; we are collecting it on behalf of *****. Your account was assigned to our office to collect the debt owed to them.

  In response to your complaint, your account was placed in a dispute status and supporting documentation validating the debt has been requested from *****. For your convenience, I have attached the document for you here. In addition to this, collection attempts by Sequium will cease, providing you sufficient time to review the provided documentation.

  If this resolves your concern, you may visit ****************************** to view available payment plan options and to make a payment using your debit/credit card or checking account. Please use ******** as your reference number to log in. You may also feel free to reach out to us at ************** if you need additional payment options.

  Thank you,
  ***** ****
  Compliance Specialist

  Customer Answer

  Date: 10/09/2024

  As you will see in the attached file I don't have a debt I was actually owned a credit. I've attached full details to prove this.

  Business Response

  Date: 10/14/2024

  Dear ******* *******,

  Sequium Asset Solutions LLC is in receipt of your rejection to our response. We are sorry you feel that the documentation provided to you previously is insufficient to resolve your concerns. Please be advised that Sequium does not own this debt, but instead is a debt collector collecting on behalf of *****. Your account was placed with our office to collect a debt due to them.

  As we consider this dispute duplicative and we have already provided validation to you, this matter will be escalated to ***** for their assistance. We have marked this account as cease and desist and Sequium Asset Solutions, LLC will cease communication with you concerning this account in question.

  Concerning the reporting of this debt to the consumer reporting agencies, Sequium has submitted a deletion request of the tradeline from your credit file. Please note, Sequium does not control when the credit bureaus process the request to reflect and update to your credit report.

  Thank you,
  ***** ****
  Compliance Specialist

• Initial Complaint

  Date:10/02/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi! I am requesting kind assistance and consideration to my situation. Sequium offered a settlement in the amount of $492.97 (one-time payment). When I called last week of September 2024, I was told this was the most that would be accepted. Can I please negotiate this settlement to $175 as a one time payment. I am facing long term hardship due to healthcare expenses. I am head of household/divorced. I am a disabled retiree and on fixed income. If accepted, can this settlement be reflected on my online account. I can pay it when my social security deposit comes in. I appreciate the consideration during these trying times. Thank you!

  Business Response

  Date: 10/08/2024

  Dear ******** *****,  

  Sequium Asset Solutions LLC is in receipt of your complaint. Sequium is a debt collector.

  Thank you for reaching out to us about your account. We are happy to assist you in the resolution of this matter.  You may visit ****************************** to view available payment plan options, propose a payment plan agreement, and to make a payment using your debit/credit card or checking account. Please use ******** as your reference number to log in.

  You may also feel free to reach out to Sequium at ************ if you need additional payment options.

  Thank you,
  ***** ****
  Compliance Specialist

  
  

  Customer Answer

  Date: 10/08/2024

   
  Complaint: 22373129
  
  I am rejecting this response because:
  
  Thank you for this information. I am aware of this; however, that is why Im reaching out as the current 50% settlement offer does not work for me. I am a disabled retiree on fixed income and facing increased health expenses. It does not allow me to negotiate settlement offer online. I would like to offer 20% of balance or $150 whichever can be accommodated in order to fulfill this obligation. 

  Business Response

  Date: 10/14/2024

  Dear ******** *****,

  Sequium Asset Solutions LLC is in receipt of your rejection to our response. We are sorry you feel that the information provided to you previously is insufficient to resolve your concerns.

  We are happy to assist you in the resolution of this matter.  Please feel free to reach out to Sequium at ************ if you need additional payment options.

  Thank you,
  ***** ****
  Compliance Specialist

• Initial Complaint

  Date:10/02/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for the debt, I do not have a contract with Sequium Asset Solutions LLC. They did not provide me the original contract as requested.

  Business Response

  Date: 10/07/2024

  Dear Diamond Barrett,

  Sequium Asset Solutions LLC is in receipt of your dispute
  and complaint. Sequium is a debt collector. On June 27,
  2024, AT&T Mobility placed your account ending 7598 with Sequium for
  collection efforts with a balance of $1,213.46. On June 29, 2024, in
  accordance with the Fair Debt Collection Practices Act (“FDCPA”), Sequium e-mailed
  to you the model validation letter advising of your rights as it relates to
  this debt to the email address [email protected].

  Please be advised that Sequium does not own this debt; we
  are collecting it on behalf of AT&T Mobility. Your account was assigned to
  our office to collect the debt owed to them.

  In response to your online dispute received on September 28,
  2024, your account was placed in a dispute status and supporting documentation
  validating the debt has been e-mailed to the address on file. For your
  convenience, I have attached the same for you here. In addition to this, collection
  attempts by Sequium will cease, providing you sufficient time to review the provided
  documentation.

  If this resolves your concerns, you may visit www.sequium.com
  to view available payment plan options and to make a payment using your
  debit/credit card or checking account. Please use 59447014 as your reference
  number to log in. You may also feel free to reach out to Sequium at
  833-600-8683 if you need any further assistance.

  Concerning the reporting
  of this debt to the consumer reporting agencies, Sequium has submitted a
  deletion request of the tradeline from your credit file. Please note, Sequium
  does not control when the credit bureaus process the request to reflect and
  update to your credit report.

  Thank you,
  Fatou Joof
  Compliance Specialist