Collections Agencies
Sequium Asset Solutions, LLCThis business is NOT BBB Accredited.
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This business has 1 alert
Complaints
Customer Complaints Summary
- 1,083 total complaints in the last 3 years.
- 352 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:11/25/2022
Type:Billing IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I received a notification that Sequiem Asset Solution has been reported on my credit report. I do not owe any past debt to anyone. The only thing I am aware of is a fraudulent charge with ******* / Xfinity that I have disputed due to identify theft. I have sent documents to ******* / Xfinity proving that the charge was fraudulent. I have also filed a report with the *** Identity Theft website. I would like this report from Sequiem Asset Solution removed from my account.Thank you.Business Response
Date: 12/01/2022
Please be advised that your account was closed as fraud on November 29, 2022 and returned to our client.
A deletion of our account was processed to remove the account information from your credit file.
Please note, once we submit the request to the credit agencies, it may take up to 60 days to reflect the update to your credit.
There will be no further communication from our office regarding the account.Thanks,
*******************
Compliance Specialist
Sequium Asset Solutions, LLC
Customer Answer
Date: 12/01/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*************************Initial Complaint
Date:11/23/2022
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I received a phone call 11/23/22 around 12:30am in which I picked up. No one answered. I googled the number didnt see anything so I called back. I got an automated message that said this was a communication in an attempt to collect a debt and the. Disclosed a thousand or some odd dollar debt. I connect to a representative that asked who I was. I gave my first name no last name. They told me they were looking for a specific person, told me their name. I know this person. They are an ex boyfriend of mine. They asked to leave a message with me. They never asked who I was in relation to the person they were seeking, and the biggest and most illegal thing was disclosing someone elses debt. Now I know said person owes a thousand or so dollars. Im not a spouse, not even family. YOU CANNOT DISCLOSE SOMEONE ELSES DEBT TO AN INCORRECT PARTY. There was no verification process when I called back to verify I was said person. It just told me the debt. I spoke to 3 people from this company and the manager said that they assume the linked number was the correct party and that that HAVE been told about incorrectly admitting debt to others before. This place needs to be shut down until it can accordingly follow the law and desperately needs better training.Business Response
Date: 11/29/2022
Good day,
Upon completion of our investigation, it appears we are attempting to reach another party. Our automated system picked up the phone number as an accurate phone number for the party we were attempting to reach. This is why the automated system released details of the account. It is within regulation for our agents to ask for the party by first and last name ,no laws were violated by the agent asking if they could leave a message with you. The phone number ************* has been removed from our system and you will receive no further communication from our office.
Thanks,
*******************
Compliance Specialist
Sequium Asset Solutions, LLC
Customer Answer
Date: 11/29/2022
Complaint: 18457477
I am rejecting this response because:it does not matter that you THINK the number linked was correct. As someone who has done collections you have to VERIFY that you have the correct party before disclosing any debt. You are very much incorrect in your response and I absolutely do not accept the buck you are trying to pass.
Sincerely,
***************************Business Response
Date: 12/01/2022
Good day,
Your phone number was provided as belonging to the party sought. As a result, when the phone number dialed into the office, the automated system recognized it and provided a balance. No additional information was provided. As you were advised on November 23, 2022, because you were not the party sought, your phone number was removed and placed on a do not call list. Because it is no longer associated with this matter and you are not the party sought, the issue has been resolved. Your complaint has been taken under advisement.
Thanks,
*******************
Compliance Specialist
Sequium Asset Solutions, LLC
Customer Answer
Date: 12/01/2022
Complaint: 18457477
I am rejecting this response because:I still reject your incompetency to follow the law. Automated or not, with out any type of verification you CANNOT disclose the debt to the wrong party, especially with ZERO verification. It does not matter what phone number was linked, nor was it verified. There were no prompts to ensure I was the correct party. When you call a consumer or someone that you think is the consumer/debtor you have to verify it is who they say they are in order to provide information. When someone calls in the must disclose who they are to you. You cannot run around and claim thats the number number we have associated as an excuse to tell strangers other peoples personal business as debt. When you skip trace for people you collect MANY numbers. You collect peoples brothers, sisters, moms, dads , grandparents, friends and business numbers. Do you go ahead and tell them debts that are not theirs? No, you cannot. Depending on the state you MIGHT be able to speak with a spouse, and most times you have to get CONSENT to speak to another party on the debtors BEHALF. You are failing to recognize the blatant issue. There are procedures and laws that are put in place to protect peoples personal information that your company seemingly does not care to follow.
Sincerely,
***************************Initial Complaint
Date:11/19/2022
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This debt collection agency has a collections item ******** $548) reporting negatively on my credit report. My account with ******* is (and always has been) in good standing, with no outstanding balance. Today, ******* verified (via a phone agent) that there and has never been an account in collections under my name. This is an erroneous item. Also, I have never received any notification from this company. I learned of this from monitoring my credit score through FICO score monitoring through my credit union. I noticed my score dropped and ran a credit report on myself. Also, I have called the number of their website twice, and nobody answers the phone.Business Response
Date: 11/28/2022
Good day,
Please be advised that your account was closed as fraud on November 25, 2022, and returned to our client.
A deletion of our account was processed to remove the account information from your credit file.
Please note, once we submit the request to the credit agencies, it may take up to 60 days to reflect the update to your credit.
There will be no further communication from our office regarding the account.Thanks,
*******************
Compliance Specialist
Sequium Asset Solutions, LLC
Initial Complaint
Date:11/19/2022
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
A debt appeared on my credit report maybe a month or less ago, stating that I owe them $906 and I never had ATT in my life! My phone service has always been through prepaid The account number stated on my credit report is: ******** Im trying to rebuild my credit score & with random s*** like this I cant, and the amount!!!! Ive read multiple reviews online that this collection company does this all the time.I am beyond ******.Business Response
Date: 11/28/2022
Good day,
Please be advised that I have thoroughly reviewed your written complaint. Sequium Asset Solutions, LLC is a collection agency representing AT&T Mobility in association with a collection claim on original account number ending in -5569;our account number is ********.
AT&T requires the following documentation to be submitted within 21 days.
Incomplete or missing information may delay response and decision
Documentation sent via **** may delay response and decision
Fraud packet must be signed (need not be notarized)
Clear copy of a valid government/state issued identification
Proof of residency two months prior of the disconnect date
Must be from two separate sources (i.e., utility bill, bank statement, credit card statement)
Online (preferred):
https://link.att.com/theftdocuments
Or mail to:
AT&T Mobility Theft of Identity Center
P.O. Box 189
*******, ** 07653-0189Thanks,
*******************
Compliance Specialist
Sequium Asset Solutions, LLC
Initial Complaint
Date:11/19/2022
Type:Order IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Sequium Asset Solutions has been calling and texting my husband demanding payment on a UVerse account we closed a year ago. Sequium is giving the last 4 digits of my SSN when they contact him. Our credit is perfect, we have no outstanding debt to UVerse. I dont know how to make them stop. They texted a reference #********. Please advise, thanksBusiness Response
Date: 11/28/2022
Good day,
Please be advised that we are governed by rules and regulations that do not permit the disclosure of information to an unauthorized third-party. Our records do not indicate an account with the name ****************************;listed as the responsible party, nor do we have a power of attorney on file to speak with you. In your complaint you stated that this is your husband's account, he can call us at ************ and give us permission to speak with you in regards to the account.
Thanks,
*******************
Compliance Specialist
Sequium Asset Solutions, LLC
Customer Answer
Date: 11/28/2022
Complaint: 18439537
I am rejecting this response because you are using my social security number when you call my husbands phone. Why is my SSN being used for someone elses account?
Sincerely,
*** *************************Business Response
Date: 11/29/2022
Good day,
We are governed by rules and regulations and we must have his permission to speak with you in regards to the account, again because it is his name. He can give us a call at ************
Thanks,
*******************
Compliance Specialist
Sequium Asset Solutions, LLC
Customer Answer
Date: 11/29/2022
Complaint: 18439537
I am rejecting this response because my social security number should not be associated with an account that does not belong to me. Send a different response next time.
Sincerely,
*** *************************Initial Complaint
Date:11/15/2022
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I HAVE NO ACCOUNT WITH THIS BUSINESS.I HAVE NO SIGNED DOCUMENTS WITH THIS BUSINESS WITH MY SIGNATURE.Business Response
Date: 11/16/2022
Good day,
Please be advised that I have thoroughly reviewed your written complaint. Sequium Asset Solutions, LLC is a collection agency representing ******* in association with a collection claim on original account number ending in -********* account was placed with Sequium for collections on August 15, 2022. Please be advised that we are requesting further documentation from our client. Your account has been placed in a dispute status and a request to our client for validation has been submitted. The validation will be emailed to the address on file, during this time collection activity will cease providing you time to receive and review the validation of the debt.
Thanks,
*******************
Compliance Specialist
Sequium Asset Solutions, LLC
Initial Complaint
Date:11/10/2022
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Keep getting calls from them, I have asked to be on do not call list. I'm an 86 year old widower and worry about scams. My daughter is my POA and she answered the phone for one of the calls and was told to send POA to an email address which she is not doing. I have no debt and no loans.Business Response
Date: 11/14/2022
Good day,
After reviewing your complaint and request for cease and desist all communication, the account has been closed in our office and returned to our client.
There will be no further communication from our office regarding the account.Thanks,
*******************
Compliance Specialist
Sequium Asset Solutions, LLC
Initial Complaint
Date:11/09/2022
Type:Billing IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
A debt appeared in collections on my credit report, but I do not have an account with the original company, ******* Communications. I did not receive any bills for this, never had an account, and it is the only negative account on my report...I need it removed or resolved. Because I've never had a bill or talked to anyone at Sequium, I don't know how to resolve on my own.Business Response
Date: 11/14/2022
Good day,
Please be advised that I have thoroughly reviewed your written complaint. Sequium Asset Solutions, LLC is a collection agency representing ******* Communications in association with a collection claim on original account number ending in -********* account was placed with Sequium for collections on March 15, 2022. Please be advised that we are requesting further documentation from our client. Your account has been placed in a dispute status and a request to our client for validation has been submitted. The validation will be mailed to the address on file, during this time collection activity will cease providing you time to receive and review the validation of the debt.
Thanks,
*******************
Compliance Specialist
Sequium Asset Solutions, LLC
Customer Answer
Date: 11/14/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*************************Initial Complaint
Date:11/07/2022
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I had visited oschner hospital in ******* ********* twice with covid , once on 7/23/2020 and again on 7/30/2020. I received to collection bills today , 1 for each date for ***** dollars for a total of ***** dollars. I spoke to my insurance company, ********** Blue Shield who stated that both bills were paid in full and I spoke to the hospital who stated they were paid in full *** I have a zero balance. The two reference numbers I have from the collection agency are ******** and ********.Business Response
Date: 11/14/2022
Good day,
After thorough review of your complaint, please be advised that we are requesting further documentation from our client. Your account has been placed in a dispute status and a request to our client for validation has been submitted. The validation will be mailed to the address on file, during this time collection activity will cease providing you time to receive and review the validation of the debt.
Thanks,
*******************
Compliance Specialist
Sequium Asset Solutions, LLC
Initial Complaint
Date:11/04/2022
Type:Billing IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I recieved an alert on my Credit report that a collection agency by the name of Sequium said I owe money to **** universe for the amount of ******.. It also said It was opened on August of this year? I haven't had an **** account in years..I disputed this with my credit report and put a Fraud alert also. I want this off my credit reports, I tried to call and can't get through.. I have recieved no mail from this company or **** about owing anything..I only found out because my credit alerted possible spam or fraudulent activity..Business Response
Date: 11/07/2022
Good day,
Please be advised that your account was closed as fraud on November 6, 2022, and returned to our client.
A deletion of our account will be processed to remove the account information from your credit file.
Please note, once we submit the request to the credit agencies, it may take up to 60 days to reflect the update to your credit.
There will be no further communication from our office regarding the account.Thanks,
*******************
Compliance Specialist
Sequium Asset Solutions, LLC
Customer Answer
Date: 11/07/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*****************************
Sequium Asset Solutions, LLC is NOT a BBB Accredited Business.
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