Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/26/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  this is a debt collector for the amount of $664.75 for *** ***************** acct# ****************. they offered a settlement payoff amount of $265.90. I paid the settlement amount of $265.90 on Dec 8, 2022. waited for update to show on credit report. found credit report shows updated balance of $399 and not closed or paid off. went back to site to check account and my reference number ******** i was given does not work to login. I would like this business to stand by there offer and close this account. before i made this payment i checked to make sure this was a payoff amount and not part of a payment plan.

  Business Response

  Date: 01/03/2023

  Good day,

  Please be advised that I have reviewed your written complaint. On December 16, 2022, the account was closed in our office and returned to our client as settled in full. Please note that Sequium does not report to any of the consumer reporting agencies on behalf of ********** **** Services. There will be no further communication from our office regarding the account.

  Thanks,

  *******************

  Compliance Specialist

  Sequium Asset Solutions, LLC 

• Initial Complaint

  Date:12/22/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi i ordered the attuverse service back in january of 2022 but i cancelled the service like i think in 2 days becaz i was lead to believe that i didnt have to use autopay for the services, which i didnt want. so after i cancelled the service a few days after i kept getting a call from someone that said that they were from attuverse telling me that i owe them $113.93 for the service in which i cancelled and also sent the equipment back in which they refunded me back i kept telling them that i dont owe them anything becaz i cancelled the service in a reasonable amount of time. so they sent this to Sequium and Sequium keeps calling me asking to verify the numbers of my address but i dont give it to them i just hang up the phone. I also called attuverse today 12/22/22 to check on this situation i explained to her what was going on, she pulled up my account and told me that it show no outstanding balance of any kind and that i did indeed cancell the service on 1/9/22 and that the equipment was returned and that i was refunded. *** read that these ppl can put a lawsuit, put a lein on your property ect. *** also hear that these ppl are scammers, so can you please help? Thankyou!

  Business Response

  Date: 12/30/2022

  Hello ***********************, please be advised that I have thoroughly reviewed your written complaint. Sequium Asset Solutions, LLC is a collection agency representing AT&T U-Verse in association with a collection claim on original account number ending in *****. *********************** is listed as the responsible party and all communication from our office has been regarding the account. As of December 22, 2022, the account has been placed in a disputed status and verification of the debt is being requested from our client and will be mailed and/or emailed to the address on file. Collection activity will cease providing you time to receive and review the validation of the debt provided by our client. On behalf of Sequium Asset Solutions, LLC, I want to apologize for any inconvenience that this may have caused you. Sincerely, ***********************, Compliance Manager

• Initial Complaint

  Date:12/15/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have tried to work with Sequium Asset Solution to make them aware that I am not liable for this debt and do not have a connection with Sequium Asset Solution. They have not provided me with original application like I have asked.Account#******** Amount: $4573

  Business Response

  Date: 12/19/2022

  Good day,

  Please be advised that your account was closed as fraud on December 17, 2022,  and returned to our client.
  A deletion of our account will be processed to remove the account information from your credit file.
  Please note, once we submit the request to the credit agencies, it may take up to 60 days to reflect the update to your credit.
  There will be no further communication from our office regarding the account. 

  Thanks,

  *******************

  Compliance Specialist

  Sequium Asset Solutions, LLC 

• Initial Complaint

  Date:12/14/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Nov-Dec 2022 I was sent a letter by this company saying my account with **** has delinquent and I owed ******. Since my account showed current through the **** app, I disputed that I owed any money to them. In response, the filed a delinquent account on my credit and sent my Feb 2022 **** bill. I sent them copies of my March statement showing a payment of $****** applied, along with my April statement, and my May statement showing the account being current the entire time. The company then said it was no longer their account, but I still have them listed as a collections account on my credit report.

  Business Response

  Date: 12/19/2022

  Good day,

  On December 14, 2022, the account was closed in our office and returned to our client. You will have to contact AT&T U-Verse directly for further assistance.
  A deletion of the account will be processed to remove the account information from your credit file.
  Please note, once we submit the request to the credit agencies, it may take up to 60 days to reflect the update to your credit.
  There will be no further communication from our office regarding the account. 

  Thanks,

  *******************

  Compliance Specialist

  Sequium Asset Solutions, LLC

• Initial Complaint

  Date:12/13/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I refinanced my home and the title company issued checks to all outstanding collection debts, every check was received and cashed except for with this company. I worked with them thinking it may have been lost in the mail. The title company canceled that check and overnighted a second one with a tracking number. Per the tracking the check was received but they are stating that they do not have it. All the information was given to them and they continue to give me the run around. I have been trying to handle the situation professionally however legal action may have to be taken as I know they have received the check.

  Business Response

  Date: 12/19/2022

  Good day,

  On December 14, 2022 , the account was closed in our office as settled in full and returned to our client. You will have to contact ******** of Missouri directly for further assistance.
  
  There will be no further communication from our office regarding the account. 

  Thanks

  *******************

  Compliance Specialist

  Sequium Asset Solutions,LLC

• Initial Complaint

  Date:12/10/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Sequium Asset Solutions is sending harassing emails and letters saying my wife and I owe ATT for uverse items. They are threatening to notify credit companies if we do not pay. We do not believe we owe this money. We are current customers of ATT and pay our bill on time and through auto bill oh. The uverse claims are not listed anywhere in our bill. Furthermore, we have not been uverse users for 2 years. These letters and e-mails started out of the blue. We want them to stop immediately before our credit is adversely effected.

  Business Response

  Date: 12/16/2022

  Good day,

  Please be advised that I have thoroughly reviewed your written complaint. Sequium Asset Solutions, LLC is a collection agency representing AT&T U-Verse in association with a collection claim on original account number ending in -********* account was placed with Sequium for collections on November 7, 2022. Please be advised that we are requesting further documentation from our client. Your account has been placed in a dispute status and a request to our client for validation has been submitted. The validation will be mailed to the address on file, during this time collection activity will cease providing you time to receive and review the validation of the debt.

  Thanks,

  *******************

  Compliance Specialist

  Sequium Asset Solutions, LLC 

   

• Initial Complaint

  Date:12/05/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received an email from this company regarding a move out bill from my old apartment. The bill is inaccurate and no where in it addressed what happened to my deposit nor did I ever received it. I made a partial payment on 11/16/2022 and received an email from their customer service that it takes about 3 business days to reflect the difference on my account. It is 12/05/2022 and yet I do not see the correct amount reflected on my account nor was the money withdrawn from my bank account. Its great that no money was taken out yet in the event that this company is a fraud but I hate for this company to make false allegations like the apartment complex that they received the bill from saying I didnt pay anything and report or post it on my credit report. I also sent them an email on 11/22/2022 and regarding the amount I paid and yet have no heard from them.

  Business Response

  Date: 12/12/2022

  Good day,

  After thorough review of your complaint, please be advised that we are requesting further documentation from our client. Your account has been placed in a dispute status and a request to our client for validation has been submitted. Please feel free to give us a call at ************ and speak with one of our agents, in regard to any payments you have questions regarding. The validation will be emailed to the address on file, during this time collection activity will cease providing you time to receive and review the validation of the debt. 

  Thanks,

  *******************

  Compliance Specialist

  Sequium Asset Solutions, LLC

  Customer Answer

  Date: 12/12/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  Sophary Phop

• Initial Complaint

  Date:12/02/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have an account with Sequium and have tried to make a payment through both portal and by phone. On the portal my address details are correctly listed yet, upon entering my payment details, my Zip code is "not valid". Yet it is listed in my contact details.I tried making contact with ************************** as that was my link upon selecting "Contact ***". He has not answered any of my e-mails.The automated system took all of my payment details, declined them, had me wait "for the next adviser", then informed me that said advisers mailbox was full and there the call ended.All I want to do is make a payment against this account in order that I can clear it. Please contact me at **************************** I would appreciate some contact with somenone from Sequium in order to sort this issue out.

  Business Response

  Date: 12/12/2022

  Good day,

  Please be advised I have thoroughly reviewed your written complaint. Upon review of your account it seems our agents have tried to make contact with you and haven't been able to reach you. Please feel free to contact our office at ************ to speak with one of our agents. On behalf of Sequium Asset Solutions, I would like to apologize for any inconvenience this may have caused.

  Thanks,

  *******************

  Compliance Specialist

  Sequium Asset Solutions, LLC 

• Initial Complaint

  Date:12/01/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have never opened an account with this company and or Charter. Please fix my credit report immediately!!

  Business Response

  Date: 12/07/2022

  Good day,  
  

   

  I have thoroughly reviewed your written complaint. Unfortunately, the information provided to locate the account in our system is insufficient. Please provide the following information to further assist in researching your complaint:
  Original creditor name
  Original creditor account number
  Your full name
  Phone number (if being called by our company)
  Date of Birth and/or last 4 of ssn
  Recent credit report reflecting our information
  

   

  Please send this information to ************************************** Once I receive this information and complete my investigation, I will be able to further assist you.

  Thanks,

  *******************

  Compliance Specialist

  Sequium Asset Solutions, LLC 

• Initial Complaint

  Date:11/29/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I kept getting calls at absurd hours from this collections company and the first time I picked up, spoke with an agent about an **** collections I owed, I remembered making the payment of $127.34 through the phone (so they would stop calling me and because I acknowledge the collections from **** when I cancelled my service with them. I have the proof of that day 4/15/2022). Fast forward to today 11/29/2022 I have my daughter help me call them back because I keep getting mails from them saying I owe the same amount but on a different account(?) under my name but wouldnt tell me why but clearly saying that I have two **** accounts when I only had one at the time. Then it got super confusing the way the agent tried explaining the situation with some random phone number that also no longer exists, and how thats the one on the account. To which we kept going in circles and she would speak over me when ** trying to just understand the whole thing. In the end, she got her supervisor to come explain the situation and said that my payment never cleared or went through on the day I made the initial payment with that other Sequium agent on (4/15/22). But according my bank statements the payment did go through and was accepted. This is really ridiculous. Manager ended up just telling me to email them and dispute the claim.

  Business Response

  Date: 12/06/2022

  Good day,

  Thank you for the thorough explanation of your dispute. I have reviewed your account and all the calls made were within the appropriate and allowable call hours of 8:00 a.m. and 9:00 p.m. However to alleviate any further phone calls you phone number has been removed. We will take this information and bring it back to our client for a full review of your account and an understanding of what had transpired on your account. 
  Your account has been placed in dispute status to allow our office time to investigate and provide you with a proper response.  A response will be provided to you via the email address you provided in your dispute.

  Thanks,

  *******************

  Compliance Specialist

  Sequium Asset Solutions, LLC