Business Profile
Collections Agencies
ARC Management Group, LLCThis business is NOT BBB Accredited.
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Complaints
Customer Complaints Summary
- 79 total complaints in the last 3 years.
- 10 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:10/08/2023
Type:Order IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Company has been paid for a collection amount of $1416 that they keep reporting on my equifax credit report they have been contacted several times by nyself and my insurance company and always say they will remove it but never do. When returning calls they have been rude to me and my insurance provider Meritain Health and have hung up upon trying to resolve the problem. These companies should not be allowed to report false debt without some repercussions. They were paid on August 18 of this year and have been steadily contactedvwith no results.Business Response
Date: 10/16/2023
On October 12th we received a call from the consumer who requested that we delete the credit reporting due to the insurance paying the claim. The deletion occurred on 10/13/23 after we verified the payment. We have placed the account on hold while we requested the original creditor to submit the payment to us. There will be a patient portion of $100.77 on the account in question and another visit with a balance of $60.97.
Initial Complaint
Date:09/28/2023
Type:Order IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am not liable for the debt with Coweta Emergency Group I do have a contract with ARC Management Group, LLC, They did not provide me with the original contract as I requested.Business Response
Date: 09/29/2023
ARC Management Group, LLC wishes to make it abundantly clear that the consumer is severely misinformed. It is important to emphasize that the consumer does not require a contract with this office to fulfill its duties on behalf of a client. The consumer received services from our client, COWETA EMERGENCY GROUP LLC, at PIEDMONT ****** HOSPITAL on 08-14-22. Despite our best efforts, including numerous diligent attempts to contact the consumer via text messages, phone calls, and letters, all such attempts proved unsuccessful. Our system notes indicate that no request for documentation was ever received. This lack of communication has persisted since the placement of the account on ********. Attached herewith is the itemized original bill received from our client, which serves to confirm the accuracy of the balance with our office. To explore available payment options, we kindly request that you contact our office at ************ or use the following link to view your account: ******************************************.
Please be advised that our office considers this matter to be closed.Initial Complaint
Date:09/12/2023
Type:Order IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am not reliable for this debt ********** Purchased Business. I don't not have a contract with ARC Management Group. They didn't provide me with original contract as I requested.Business Response
Date: 09/13/2023
ARC does not have any previous requests for information from the consumer, The implied contract is with the original creditor, *********** Physicians, LLC. We will obtain the proper debt validation information and send it to your home address. If you prefer for us to email you the validation information, please contact our office at ************. In reviewing your account, I see that there is no insurance on file, if you had insurance, please either contact our office or email a copy of the front and back of your insurance card to ******************** so we can submit a claim. Thank you!Customer Answer
Date: 09/13/2023
Complaint: 20594857
I am rejecting this response because: the account is too old an it's in violation of my consumer rights FCA I'm not responsible or required for this bill
Sincerely,
***************************Business Response
Date: 09/13/2023
The consumer's debt originated in May of 2022 and is well within the statute of limitations for collection. We will be happy to work with the consumer to come up with a reasonable way to eliminate the debt.Customer Answer
Date: 09/13/2023
Complaint: 20594857
I am rejecting this response because: I'm not familiar with this account I have no knowledge of it I believe this is fraudulent
Sincerely,
***************************Initial Complaint
Date:09/12/2023
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Good Afternoon,I am writing this email to file a formal complaint and to get a refund for $23.80 from ARC Management Group. I have paid my bill in full, as one of my attachments (ARC.pdf) shows on the receipt. The second attachment is my HSA account, showing that they double charged me for $23.80, when I should have only been charged once for that amount. I have attempted no less than 3 times over several weeks to try and get a refund. I get transferred to a manager, ***************************** (sp?) by her subordinate ************************* (sp?) ext. ****, who I never can get a hold of and have had to leave voicemails. I have left two voicemails and have yet to receive a call back or resolution of my issue from the manager. ***** says he emails me receipts of the payments I've made, but I have never received one email from them. Every time I call, no matter who I actually talk with in the company is extremely rude as well, unresponsive and transfers you immediately to someone else. No one seems to want to help me out. I have been told I will get a refund multiple times now by ***** but have yet to receive anything. I'm tired of waiting and want my money back and want to be treated as a decent human being. Thank you!Business Response
Date: 09/13/2023
I reviewed your account and the refund was processed yesterday. We had an incorrect email address in our system which is why you did not receive the receipts, I will have them emailed to you today to ******************. I apologize for the inconvenience.Initial Complaint
Date:09/12/2023
Type:Order IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am not liable for the original account ********** purchased business. I cant even find them in the BBB search. I have no contract with arc management group nor can anyone provide me with the request paperwork.Business Response
Date: 09/13/2023
ARC has no record of receiving a request for any information. The implied contract is with the original creditor Kisatchie Emergency Group. We are sending today the proper documentation for validation of this debt to the address we have on file. If you would prefer it to be e-mailed, please call ** at ************ or contact ** through ********************* Thank you, ARC Management Group, LLC, ***************************************************************************************** website: ***************
Initial Complaint
Date:09/08/2023
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I keep getting messages and phone calls from them to pay a debt from Our office represents: ******************************* I finally decided to look up the account they said was mine and it belongs to someone else. They are harassing the wrong person.Business Response
Date: 09/11/2023
We have removed your cell phone number from the account. Sorry for the inconvenience.Initial Complaint
Date:08/30/2023
Type:Order IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Im not library for the dead with ********** PURCHASED BUSINESS. I don't have a contract with ARC MANAGEMENT GROUP collection agency. They did not provide me with the original contract that's requested.Business Response
Date: 08/31/2023
The original creditor is ********************* Emergency Group and ARC management Group has purchased your account. We have no record of receiving a request for any additional information. We will be mailing to the address you provided in this BBB complaint validation of the services rendered. If you prefer the information be sent to your email address, please contact us at ************ or at ********************. We currently have two accounts for you. On the most recent account we do not show any insurance information. Please contact us if you had insurance at the time of service.Initial Complaint
Date:08/25/2023
Type:Order IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am not liable for this debit with ********** PURCHASED BUSINESS;. I do not have a contract with ARC Management Group, LLC. They did not provide me with original contract as requested.Business Response
Date: 08/25/2023
*** does not have a record of receiving a request for information on your accounts. We are mailing you the itemized statement and debt validation letter. If you prefer to receive the information via email, please contact our office at ******************** or by phone at ************. Our records show that there is no insurance coverage on file. If you had insurance at the time-of-service please contact our office to provide us with your insurance information.Initial Complaint
Date:08/21/2023
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 08/21/23, I contacted ARC Management Group after searching their number in reference to a letter we received in error trying to collect a medical debt for an unnamed employee. The letter also didn't specify a date of service. While I was trying to explain the issue to *****, he proceeded to cut me off several times while aggressively asking me for the info that I wasn't provided in the letter. He stated that he was trying to help me, but that I was being "difficult" by not giving the info that I didn't have. I gave the file number listed and was told it didn't exist before being transferred to a voicemail that didn't allow me to leave a message. Upon calling back, I was given a number to a Credit Management Company to call. The number was inactive which required me to call ARC Management Group LLC. again. I was again treated rudely while waiting for another number. The gentleman that I spoke with through their Credit Management Group admitted that the numbers they have listed are no longer in service. He proceeded to help give me some info into whom the claim was in reference to, but then hung up on me when I requested more documentation and offered to give him our ********* comp insurance info. I tried to call back, but couldn't get thru. I got another number and contacted them and this time I was able to request the documentation. I was told that it might arrive out of the designated window for dispute, and was also told that ***************** was listed as the guarantor. When I reiterated that it must be in error I was told that the time period to correct that and file with our insurance had closed. I then pieced together that they had purchased this debt recently and are trying to get payment on something that was improperly filed.TL;DR We are a public school that was billed in error for a medical bill. It took hours of looking up numbers and being treated rudely just to speak to someone. We are being pressured to pay instead of giving the correct info.Business Response
Date: 08/22/2023
I apologize for the way this has been handled. We are pulling the call recordings and will discipline accordingly. One of our managers has reached out and obtained the workers comp information from one of your team members. We have two separate claims for the injured and are having the bills expedited to clear up this matter. Thank you for letting us know your experience, we strive to collect with respect, and we do not tolerate rude or disrespectful behavior.Customer Answer
Date: 08/25/2023
Complaint: 20501669
I am rejecting this response because:their statements made are purely false. We have reviewed our business phone records, and no one from the ** area let alone this company has contacted us. The only person with the workers' comp claim info has not spoken to anyone since the initial incident. I am unsure as to why these false claims were made, but I can only assume it was to deceive the BBB. Our Board attorney has reviewed the lone piece of correspondence we have received from ARC and is advising us on how to proceed given the fraudulent nature of these interactions.
Sincerely,
Picayune School DistrictBusiness Response
Date: 08/25/2023
ARC has been diligently trying to rectify this situation. Our manager, **************, called on 8/22/2023 at 10:22am. Our phone system is voice over IP so it may show as an inbound call from an 866 number. There is no way we are trying to deceive the BBB or anyone else. The Information provided to ************** included the claim ID of ************ and the adjuster *******************************. ************** immediately relayed all the information to the provider of services billing department and requested the claims to be submitted. The providers office confirmed with us that the claims for both dates of service were sent out that same day, 8/22/2023. We will follow up with the adjuster to make sure that the claims have been received on 8/29/2023 allowing time for receipt of the claims. Have a nice weekend!Initial Complaint
Date:08/13/2023
Type:Order IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am not liable for the debt with ARC management group LLC. And did not have a contract with them. They have not provided me any debt validation or any signature of mine, that I agreed to enter into a contract with them.Business Response
Date: 08/14/2023
We have no record of receiving a request for any information on your account. We are sending you your itemized statement and a validation letter. We show no insurance on your account. Please contact us at ************ or at ******************** to provide any medial or auto insurance that was active at the time of your visit. If you prefer that we email the documents to you, please contact us and let us know. Thank you!Customer Answer
Date: 08/14/2023
Complaint: 20463390
I am rejecting this response because: ive asked now for many months now from the company, and from the credit bureau, reporting and nothing, so no, I do not accept anything they sent to me now I was never in a hospital. Nor have I ever entered into an agreement to pay them.
Sincerely,
***************************Business Response
Date: 08/15/2023
The contract is not with ARC Management Group, LLC but with the service provider that we purchased this debt from. We have mailed out all of the appropriate documentation on 08/14/2023. Please let us know if you have an accident attorney working with you on your medical bills. We would like to assist you with getting this account resolved. Please call our office at ************ to speak with an account representative.Customer Answer
Date: 09/15/2023
Complaint: 20463390
I am rejecting this response because:Im rejecting the company response because they deny that they have a contract. That corroborates my claim that I do not owe them anything. How can this be closed if they are admitting in their response that they have no contract. Thats in itself shows I have no obligation to them. I demand under the statues of Congress laws 15 U.S.C **** section 602 ******** States I have the right to privacy. And 15 U.S.C **** Section 604 A Section 2: It also states a consumer reporting agency cannot furnish a account without my written instructions 15 U.S.C also
1692C If a consumer notifies a debt collector in writing that the consumer refuses to pay a debt or that the consumer wishes the debt collector to cease further communication with the consumer, the debt collector shall not communicate further with the consumer with respect to such debt. ARC management Group has already stated. I demand the BBB follow the rules of the law by reopening the complaint and finding in my favor that they have no grounds to file for a collection for some debt for something that did not occur to them. I further demand this immediate removal from my credit reporting
Sincerely,
***************************
ARC Management Group, LLC is NOT a BBB Accredited Business.
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