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Business Profile

Collections Agencies

ARC Management Group, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Collections Agencies.

Complaints

Customer Complaints Summary

  • 79 total complaints in the last 3 years.
  • 10 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/01/2023

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I do not ****** for this debt from ARC MANAGEMENT GROUP, they did not provide original contract with with ******** EMERG SVCS ***** BEAC when i requested on the phone. I demand them to remove the from my credit report

    Business Response

    Date: 08/01/2023

    *** does have an account with your name but the address and phone number are different.  In order to verify that this is our account can you please provide your date of birth or your previous address?

    Customer Answer

    Date: 08/05/2023

    birth date is 04/02/1995. If the name is different that I demand this account to be removed from my account

    Business Response

    Date: 08/07/2023

    Thank you for verifying your date of birth.  Your name was correct, we just had a different address and phone.  We have updated your information with the address and phone on the complaint.  As for not sending contract, we have no record of you calling our office.  I searched the phone number you provided as well as the one we had in the system in our phone records and there are no inbound calls received from either number.  We will mail your verification to the address on this complaint.  If you would like, we can email the information to you as well.  You can reach us at ************ or at ******************** through email.  

  • Initial Complaint

    Date:08/01/2023

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ARC Management is harassing me and my brother claiming I will be served court paperwork for a debt I never incurred. They have my personal information incorrect as well as a false previous employer. They call from an Unknown Number and harass you and your relatives and its obviously a scam. I never did business with the company they specified and Ive never taken a loan. Theyre out to target people that dont know any better! Beware of this company. They are scammers and will harass you and your family illegally.

    Business Response

    Date: 08/01/2023

    ARC is unable to identify if we have an account for the consumer based on the limited information provided.  Please provide the account number or full name and address of the person listed on the account in order for us to research.  Due to the threat of a legal process, it would be very unlikely that the account is with us but there is no way to tell unless we get additional information. 

  • Initial Complaint

    Date:07/29/2023

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with ARC MANAGEMENT GROUP I do not have a contract with the collection agency. They did not provide me with the original contract as requested.

    Business Response

    Date: 07/31/2023

    ARC has not received a verbal or written request for documentation.  We are mailing out debt verification today.  If you prefer the documents be emailed to you, please contact our office at ************.  Also, we do not show insurance on file for the date of service. If you had insurance, please call our office at ************ with your insurance information so we can get a claim billed.  

  • Initial Complaint

    Date:07/13/2023

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with ********** Purchased Business, I do not have a contract with Arc Management Group, they did not provide me with the original contract as I requested.

    Business Response

    Date: 07/14/2023

    *** has no record of receiving a request for information on this account.  We are sending the consumer an itemized statement and debt verification letter.  We show no insurance was on the account, please contact a representative of Capital Accounts at ************ who will work with you to see what options you have.  

  • Initial Complaint

    Date:07/11/2023

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with ********** Purchased Business, I do not have a contract with Arc Management Group LLC, they did not provide me with the original contract as I requested.

    Business Response

    Date: 07/14/2023

    *** has no record of receiving a request for information on this debt.  We are sending you the proper verification.  If you had insurance at the time of service, please call our office at ************ so we can update your account.  Thank you.

  • Initial Complaint

    Date:06/28/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have received multiple calls over the last several months from ARC Management Group. They have left voicemail about a bill with no information on what it is for. I dont know what this bill is about and I want these harassing calls to stop! I am requesting that ARC Management Group cease all communication with me.

    Business Response

    Date: 06/29/2023

    ARC has marked your accounts as cease and desist.  If you decide to take care of your obligation, please contact us at ************.

     

    Customer Answer

    Date: 06/29/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***********************

  • Initial Complaint

    Date:06/26/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 7/7/22, I was rushed to the Emergency Room where I was out-of-state on vacation with my family. I had ** poisoning from the Airbnb we were staying at. In that hectic exchange, they did not appropriately collect my insurance and/or address. I learned this because we never received a bill from the hospital. It wasn't until months later (In October) that I received a call stating that my hospital bill was in collections (even through I had insurance and I was never contacted via mail or phone by the provider.) On the bill we requested them send us, our city and zip code were incorrect on the bill (which explains why we never received it.) Attached as evidence is proof of payment from my insurance for the amount of $2,089.00 paid on 4.26.23. I have been in constant communication with ******************************* since 5.10.23. She confirmed via email on 5.18.23 that: "Yes, I can confirm that the claim was processed and paid. We show no patient responsibility," yet it still has not been removed from the ARC portal with the outstanding payment. I continue to reach out requesting an update but there is a lack of communication. Every time I call, I am hung up on or transferred to a voicemail. It is now 6.26.23 and the outstanding payment is still on the account. I am requesting the following: Send a letter to my address stating that the insurance payment has been made and my balance is zero.Ensure that the ARC Portal shows a zero balance.Confirm the zero balance through email.

    Business Response

    Date: 06/27/2023

    **** is in the process of sending an email and letter indicating the account has been paid. Your account is no longer on the portal.  Thank you for working with us to resolve the missing payment.  

     

    Customer Answer

    Date: 06/27/2023

     
    Complaint: 20239912

    I am rejecting this response because: I have not received the email from ARC Management that states that I have a zero balance. Additionally, I requested a letter be mailed out to my address. 

    Sincerely,

    ******************************

    Business Response

    Date: 06/28/2023

    We emailed the paid in full notification around 11:30 est today and the hard copy was mailed to your address and went out in today's mail.  If you did not receive the email, please let us know. Thank you!

    Customer Answer

    Date: 06/28/2023

     
    Complaint: 20239912

    I am rejecting this response because: I did not receive the email you stated was sent around 11:30 am today. Please send it as soon as possible to ***************** and follow up and confirm that it was sent. Thank you. 

    Sincerely,

    ******************************

  • Initial Complaint

    Date:06/24/2023

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Please delete this collection account with ******************** because I am not liable for this debt. I do not have a contract with the agency trying to collect, they did not provide me with the original contract as requested. This collection only appears on Equifax. I request for this account be removed from my credit report.

    Business Response

    Date: 06/27/2023

    *** has no record of receiving a request for documentation. We are sending out the proper validation of the debt to the address we have on file as the consumer did not provide their current address in this compliant.  If the consumer is no longer on *** St please contact us at ************ to provide an updated address or provide through email at ******************** and we will re-send to that address.  Collection efforts will continue as this debt is valid.  If you had insurance at the time of service, please contact our office so we can get a claim submitted.  

    Customer Answer

    Date: 06/27/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    My address is still at *** St. Please provide a contract signed by myself where I confirmed and claimed this is as my debt.


    Sincerely,

    *************************

  • Initial Complaint

    Date:06/23/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ***'s reporting a medical collection on my credit report. I disputed the account with them by asking for a breakdown of fees, my signature with the provider of service to release my information to them, and I also asked for them to cease collection efforts until the debt has been validated. ARC response to my request was they didn't have to do anything more than confirm in writing that the debt was valid. They stated that they weren't required to keep files of the alleged debt. They never sent me any documentation from the service provider even though I requested it. I believe they've made an error. Having a collection on my credit report is a serious issue to me. I would like to verify that this debt is indeed mine and accurate, that is my right. Instead of acknowledging the mistake they just "confirmed" that it's accurate without any proof from their alleged client.

    Business Response

    Date: 06/27/2023

    ARC has provided the necessary documents of debt verification.  Based on the multiple complaints the consumer has filed against ARC, we are going to cease and desist collection on the consumers accounts.  Accounts will be removed from the credit bureau., please allow adequate time for the credit bureau to process our removal request.    

  • Initial Complaint

    Date:06/01/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have received multiple calls and texts over the last couple of months from ARC Management Group. On the dates of June 1st, May 23rd, May 17th April 19th and April 12th of 2023, they have left voicemail about a bill with no information on what it is for. When I contacted the number provided on June 1st 2023, I was unable to get answers on what the bill is for nor talk to the person of provided me their extension within the voicemail. I have attempted this multiple times of the last few months, and I no longer want to be contacted about a bill that has been paid; especially if I cannot get any information verifying what it is. This is a scam and I don't want to be contacted.

    Business Response

    Date: 06/05/2023

    We have removed your debt from the credit bureau and are sending an itemized statement to your address.  We have marked the account as disputed and to cease and desist contact. 

    Customer Answer

    Date: 06/05/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *************************

ARC Management Group, LLC is NOT a BBB Accredited Business.

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