Reviews

Review Details

• Review fromLorie Y

  Date: 03/17/2025

  1 star
  The employees of this company are not only rude and unprofessional, they violate their own "Collector's Pledge" posted on their website. For context, this company called and emailed me about my 19 year old son's medical bills resulting from an injury from playing a sport for the college he attends. I replied to the company to give them all the information - that his bills were being handled via my insurance and the college's insurance and for them to make a note of that in the file because no payments would be made until the insurance was worked out. This is the response I got....Maam,We dont care who is paid, you gain nothing from your rant. Please have your adult son handle his responsibility or provide the needed documents or data. You are not recognized, and your adult son needs to handle his business as such. Thank you and have a blessed day!S.N. (I wanted to put the full name, but BBB will not allow it).I wish I could do more than just review them here! If this is how this company treats people, businesses need to steer clear of them. Find another collections agency to handle your business! There are professional businesses out there!!BBB, please take action. Read these complaints. This company is either just simply horrible, or it's a scam. Please take action!

• Review fromTeresa G

  Date: 06/13/2024

  1 star
  **** from this company is very rude. I have emailed and physically mailed guardianship papers to him showing who can represent my handicapped son to discuss the past due bill. They hang up on me (the mother/guardian) and the handicapped provider who would be the one actually paying an overlooked bill. Bad business!!!After reading a lot of other reviews, action needs to be taken against this company.

• Review fromBrenda P

  Date: 10/24/2023

  1 star
  Received a phone call with someone from this business that did not identify themselves well, was rude and aggressive about a supposed bill demanding I give him my birthdate and address. When I responded that I don't know who he is and I am not giving out personal information he yelled at me, threatening court and hung up on me. I have no record of any such bill. I have blocked the number as suspected scam.

• Review fromDennis F

  Date: 03/06/2023

  1 star
  Ordered product 3 weeks ago on 2/16/23, it went out on the day I ordered it, and it said delivery on 3/1/23. It's now 3/6/23 and I have no idea where my shipment is, and tracking is a total joke, saying it is on it's way to ******** for the last 3 weeks!! Really? I retired from the largest trucking company in the world, with 40 years experience, and never have I seen such gross incompetence in the industry!! Called the shipping company, and they said delivery on 3/1/23, so I am calling this company "F.U.B.A.R. Freight" now. I notified the shipper that this is a weak link in your online sales, and you need to get a respectable shipper, but I think they just shinned me on. Beware of shipments on ARC best, ABF Freight because there is no tracking and good luck if and when you get it. From now on I will refuse any sales if they ship ARC/ABF.

  ARC Management Group, LLC

  Date: 10/25/2023

  We are not a supplier of goods; customer has the wrong company.

• Review fromAa H

  Date: 02/22/2023

  1 star
  Went out of my way to contact them after beginning to get texts regarding a debt they claimed I owed. I wanted to verify they were legit, since it has been over a year since the services were rendered and I actively tried to make sure every provider had been paid, and if they were legit, see about getting them paid. I wasn't going to give them *more* information about me but verified what I knew they did have. I was trying to ask them to mail a statement to the address they had on file; that I didn't want them to give me any information on the phone. When I wouldn't give them my DOB and address the person was immediately so rude. Cut me off. Acted like *I* was a scammer, popped off, and hung up on me. I called back, verified my name and number again, then quickly said "I don't want any info over the phone. Can you just mail to the address you have?..." and the person was somehow even *****. Scoffed at me, popped off again, then hung up on me again. Absolute garbage customer service. I understand they can't give out info if you don't verify your identity, but that's not what I was asking for. Not having the option to request they mail something to the address they already have without an exchange of information is absurd, since only an idiot would give a cold caller / texter any personally identifying information these days. If they are somehow legitimate, which their responses to previous complaints below do nothing to assure that they are, they aren't getting anything from me now.

• Review fromDiana M

  Date: 02/10/2023

  1 star
  *** keeps hounding me with at least one call every day. I'm in very poor health and confined to a wheelchair and I want them to LEAVE ME ALONE. So far they've called from two different numbers, and I told the woman who called today that I will keep blocking them no matter how many different phones they call from. This is harassment and it will stop or I will get the ****************** involved. I know my rights! Btw, they need to know that my income is protected from garnishment, because I am on disability so they're just wasting their time. If I can get insurance I will try to get them to pay this off but they will just have to wait. Sorry *******!